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Enterprise Rent-A-Car

3.0 (42 reviews)
Closed 7:30 am - 6:00 pm
Updated 1 week ago

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Neal E.

I had to put my company vehicle in the shop earlier this week - it was going to be a couple of days before it was ready - so I was assigned a rental by the Fleet Management company. The location was fantastic! Right around the corner from the Manassas Dodge dealership. They officially close at 6:00 pm - I rushed to get there before they close - but they did not close the doors immediately at 6:00 pm - which is a good thing as folks were still rolling in at 6:15 pm. The Enterprise agent that helped me was friendly and outgoing, he processed my paperwork and got me going in about 15 minutes or so. When I returned the vehicle two days later, there was no one available to shuttle me over to the dealership - so they told me to drive the rental over to the dealership and leave the keys with the cashier. Great service and no fuss - no muss!

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1 year ago

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2 years ago

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1 year ago

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2 years ago

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2 years ago

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3 years ago

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3 years ago

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2 years ago

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18 years ago

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2 years ago

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5 years ago

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5 years ago

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17 years ago

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13 years ago

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4 years ago

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14 years ago

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4 years ago

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8 years ago

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10 years ago

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8 years ago

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7 years ago

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6 years ago

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7 years ago

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13 years ago

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12 years ago

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11 years ago

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9 years ago

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10 years ago

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10 years ago

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11 years ago

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11 years ago

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9 years ago

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9 years ago

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8 years ago

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12 years ago

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8 years ago

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Page 1 of 2

Ask the Community - Enterprise Rent-A-Car

How close are you to Manassas Amtrak station?

Hello Katherine, Less than 2 miles. Thanks for choosing Enterprise! -Samira

Don’t See Your Question? Ask Away!

Review Highlights - Enterprise Rent-A-Car

After talking to our Ford dealership we were referred to Enterprise on Euclid Ave.

Mentioned in 3 reviews

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Budget Rental Car

Budget Rental Car

1.8(5 reviews)
2.5 mi

I prepaid for a premium SUV, a Ford Expedition Max, more than two weeks ago, but Budget failed to…read morefulfill its promise. The night before my trip, they called to say my car would be delayed until 11:00 a.m.-12:00 p.m. instead of 10:30 a.m., and I agreed to wait. At 11:00 a.m., an agent called and said the company had sent him a 12-passenger Chevy Express van instead, and that I had to accept it or my reservation would be cancelled. I felt I had no choice but to at least look at the van and try to request a discounted price. The van was old and dirty, and it looked like it had been used in the commission of a crime. It had a strange odor, as if something had decomposed inside, and there were stains on the upholstery that looked like dried blood. It had clearly not been cleaned or vacuumed, and it seemed as if potential evidence from a serious incident could still be present. When I checked the back to see if the seats could be adjusted, a section fell apart, making it look as though a struggle had taken place there. I immediately asked for a refund because there was no way I was going to leave my fingerprints or DNA in that van. It is unbelievable that a rental company can effectively cancel a prepaid reservation, offer such an unacceptable replacement, and derail a trip with nothing more than a simple "sorry."

Please don't rent from budget,They are crooks who take money from your account without your…read moreknowledge saying it's a credit card hold,But they never return my money,They charge you $250 if you don't vacuum the car out and the customer service is the worst.The people on the phones are very mean to African American people.I suggest you rent elsewhere.

Enterprise Rent-A-Car

Enterprise Rent-A-Car

2.5(51 reviews)
7.8 mi

With a car in the shop waiting for a part we needed a rental to get around and Enterprise is really…read morethe only option in Gainesville. Making the reservation was easy and we have had Emerald Club for years so expected to be offered an upgrade but they didn't, we had to ask for it. Paperwork complete we waited for the car to be pulled up front, and waited, and waited. 40 minutes later we finally get the car. Either they are seriously understaffed or they need to train up the employees better, not impressed with the service at this location.

Reserved car for business trip. Upon pickup, I was told my rental option was a 15 passenger van…read more What ? I stated this was not going to work. And then respectfully said, "this is not the type of car i reserved" (which was a mid size SUV) The reply was, "and your reservation was at noon". Got me; it was 1:30. One of the most unaccomodating and lack of customer support that i have every had at a rental car pick-up. Sometimes you stay and fight/argue. Sometime you just walk away. And i have walked away from Enterprise forever. In fact, i will go out of my way to recommend my company, friends and business colleagues stay away from Enterprise. Amazing what one customer service person, with a non-customer friendly attitude can do to damage an individuals view of an entire corporation. PS: I used my personal car for the business; cost me ~$150. Never again Enterprise.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Avis Rent-A-Car

Avis Rent-A-Car

1.0(10 reviews)
2.5 mi

On 01 March 2022, I received an email from Avis informing me that the rental car that I had…read morepreviously reserved for the following day in Utah (reserved two months prior) was no longer available.  I had already paid $80 toward this vehicle for collision insurance.   That same day I spoke with an Avis Customer Service representative during a recorded Case Conversation and he specifically advised me to reserve and pay for a similar sized and equipped vehicle at any other rental car company, and that Avis would refund me the difference in price.   On 02 March 2022, I was able to purchase a rental agreement with another company, with a total price paid that was $122.86 more.  I was forced to pay this extra price solely because of Avis carelessly giving our reserved vehicle to another customer. After countless email exchanges with Avis Customer Service, and after being repeatedly denied the ability to speak with a representative, I was finally able to get someone on the phone on 29 March.  During my phone conversation I learned that the initial representative had provided me with false information during my initial phone conversation. Further, Avis went out of their way to make customer service process almost non-existent and difficult to reach. Needless to say, I will never use Avis again, and strongly recommend others to use a different company.

Do not rent from this location. The office is closed. The office use to be located inside Sears…read morebut it closed. Avis is going their business outside. They had a clerk waiting in the vehicle and explained how the sears closed and they are moving but with licensing it's taking awhile. So today we had a return time for 10am. We got here at 940 and it's now 1028, and no worker is here. We have called multiple time the numbers listed, and the greeting says, voicemail is full. Not sure what is happening

Enterprise Rent-A-Car - carrental - Updated May 2026

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