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Enterprise Rent-A-Car

3.4 (8 reviews)
Special Hours • Closed
Updated 2 weeks ago

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2 months ago

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6 months ago

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5 years ago

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8 years ago

Both my son and I have use this location extensively and have always been pleased with the product and service.

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9 years ago

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9 years ago

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Ask the Community - Enterprise Rent-A-Car

Enterprise Rent-A-Car

Enterprise Rent-A-Car

2.8(13 reviews)
13.5 mi

Enterprise has been nothing but a headache every single time I've dealt with them, and at this…read morepoint, it feels like they don't even try. A couple of months ago, I rented a car while my truck was in the shop. What I got was a complete joke. The car smelled like straight-up weed, no cleaning, no care, just handed off like that's acceptable. It had maybe 20 miles to empty, was missing a rim, and somehow they still had the nerve to charge premium prices for it. Charging top dollar for bottom-tier quality is wild. Then I gave them another chance, big mistake. Rented a car for my daughter, and the tire keeps losing air. Their solution? "Take it to Mavis." Seriously? I'm paying you, not signing up to run errands and fix your rental fleet. That's not just inconvenient, it's lazy customer service. And it gets better, their backup plan was to tell me to call back in a couple of hours to see if anyone had returned a car. So now I'm expected to sit around and hope something becomes available? Unreal. What makes it worse is that there aren't many alternatives in Niagara Falls, so customers are basically stuck dealing with this nonsense. If there were better options, I'd be gone immediately. And unfortunately, the Niagara Falls local store, Dollar General, isn't renting out cars. At this point, it's clear they don't respect their customers' time, money, or basic expectations. Overpriced, poorly maintained vehicles, and zero accountability. I'll be warning everyone I know about this location.

It's been so easy to rent from here. Great location and I've had nothing but a great experience…read morewith staff. One time we rented a car for the wrong day and showed up a day later... he said it was no problem and got us on the road with another car ten minutes later and no weird fee for missing our other one. I'll definitely keep coming back.

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

4.1(13 reviews)
19.8 mi

I recently rented a car for my birthday (Jeep Wrangler) and the manager Raj called me a few days in…read moreadvance to let me know that there was a shortage in Wranglers (I completely understand as people are bored during Covid and who wouldn't want to rent a Jeep in the summer?) He told me that he would try to find me one, and asked me to call back the afternoon of the reservation. Well, HE called ME(added bonus) on the day of pick up and told me that he found one for me! I was extremely appreciative and happy as that was all I wanted for my birthday! (Since we can't do much else for now.) There were a few blips in between (MY issues, not Enterprise) and he was super helpful and friendly about it all! Raj, if you see this I appreciate your hard work and kindness!!! Also, the girl who took my info when I arrived (I think her name is also Lindsay. I could be wrong) Was SUPER friendly and helpful. :) I've rented from this location a few times, but this will ALWAYS be my go to location now. After experiencing AMAZING customer service like that, I will not even look elsewhere.

They charged me an additional $900 for winter tires that I never requested. Every effort I made to…read moreresolve the issue was unsuccessful. Managers refused to take calls, I was forced to repeat myself multiple times, and I still received neither a refund nor receipts for the questionable charge. They also failed to follow the instructions provided by my insurance company regarding the vehicle specifications that should have been given to me after my accident, yet they still charged me for a service I never asked for.

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Enterprise Rent-A-Car - carrental - Updated May 2026

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