I had a reservation at the Lockport location booked through Priceline yesterday (3/16/2026)…read morereserved for 11am. My ride was late picking me up, so I got there at 12:15 pm The person at the desk, Matt who told me that he was the manager, said that he had no car for me because I was late. I asked why the car wasn't held until they at least called me to check with me to see if I was coming for the car? He said that they hold cars for about 30-45 minutes and that a customer with no reservation walked in at 12:05pm and got my car. He said that it not his job to call me. I asked if I could get one of the other cars on the lot and he said that they were all reserved. I asked what we could do at this point to resolve the problem and he said that there was nothing he could do. I told him that if he was really the manager, he was really bad at his job. I left and went on Priceline as soon as I left and looked up that location for the same day for a 2:00pm pickup and they had cars in every category available. (see the attached picture) Somehow, Matt could not find a car for me, but I was able to walk outside, get on my phone and book a car for that same location. I worked in the retail business as a district manager and regional manager for large companies for almost 40 years. So, you can believe me when I say that if this rude, lazy person is the face of your company, you have a problem.

I had confirmation that I had a rental on reserve at Lockport Enterprise, yet they had no car for…read moreme. Instead of trying to find me one at another location, I got the broken record that they had no car. I asked if they had the same confirmation I had trying to trouble shot they probem, the response was that they had no car. I asked if maybe there was one at another enterprise, they told me to call. The Amherst Enterprise found my reservation for Lockport, honored it, and I was out of their store in less than 10 minutes. So, like the Seinfeld episode, Lockport can take a reservation but they cannot keep a reservation and their customer service rep who answers the phone offer no customer service at all. Go the one further South on Transit in Erie County - its worth the drive.

This is a VERY affordable option for renting a car for any occasion! My husband and I had to have…read moreour car towed to have maintenance done twice in 3 weeks and our insurance doesn't cover a rental. After dealing with Enterprise and their crazy (refundable) $300 deposit, we spent $136.81 for the rental of an SUV including their insurance (with a military discount) for 2 or 3 days and we spent $140.57 at Budget Rent A Car including their insurance with a military discount for 2 or 3 days. At Rent A Wreck, we rented an economy car for 5 days and spent $95.78 after a military discount with no insurance through them because they don't offer it. -The only negative. Such an awesome, affordable deal!!! The cars from Rent A Wreck are no more then 5 years old, so you're most likely not renting a piece of junk! The car was clean and ran smooth!

Absolutely INCREDIBLE Service, Beautiful SUV, The BEST Price in town . . .I Can not say enough good…read morethings about everyone there . This is by no means a rent a WRECK....... Again Amazing all around service

I have had good and some horrid car rental experiences. Fortunately National was a very good…read moreexperience. First the location at the Buffalo Airport is not on the same floor as the other agencies. No worry it's a floor below. Regardless it's super conveniently located across the street from baggage claim. The rep was super nice and friendly. Asked about our flight and demonstrated an interest in helping us get on our way. The hick up was a not having the type of car that I reserved - we wanted a luxury sedan but she offered a small lux SUV. The contracting was super quick and we were off to our adventure within a few minutes. Way to go National thank you.

Jack at the National Car Rental return booth in Buffalo (BUF) was great. He was friendly, helpful,…read moreand made the return process quick and easy. Really appreciate the excellent service!

Enterprise has been nothing but a headache every single time I've dealt with them, and at this…read morepoint, it feels like they don't even try. A couple of months ago, I rented a car while my truck was in the shop. What I got was a complete joke. The car smelled like straight-up weed, no cleaning, no care, just handed off like that's acceptable. It had maybe 20 miles to empty, was missing a rim, and somehow they still had the nerve to charge premium prices for it. Charging top dollar for bottom-tier quality is wild. Then I gave them another chance, big mistake. Rented a car for my daughter, and the tire keeps losing air. Their solution? "Take it to Mavis." Seriously? I'm paying you, not signing up to run errands and fix your rental fleet. That's not just inconvenient, it's lazy customer service. And it gets better, their backup plan was to tell me to call back in a couple of hours to see if anyone had returned a car. So now I'm expected to sit around and hope something becomes available? Unreal. What makes it worse is that there aren't many alternatives in Niagara Falls, so customers are basically stuck dealing with this nonsense. If there were better options, I'd be gone immediately. And unfortunately, the Niagara Falls local store, Dollar General, isn't renting out cars. At this point, it's clear they don't respect their customers' time, money, or basic expectations. Overpriced, poorly maintained vehicles, and zero accountability. I'll be warning everyone I know about this location.

It's been so easy to rent from here. Great location and I've had nothing but a great experience…read morewith staff. One time we rented a car for the wrong day and showed up a day later... he said it was no problem and got us on the road with another car ten minutes later and no weird fee for missing our other one. I'll definitely keep coming back.

I recently rented a car for my birthday (Jeep Wrangler) and the manager Raj called me a few days in…read moreadvance to let me know that there was a shortage in Wranglers (I completely understand as people are bored during Covid and who wouldn't want to rent a Jeep in the summer?) He told me that he would try to find me one, and asked me to call back the afternoon of the reservation. Well, HE called ME(added bonus) on the day of pick up and told me that he found one for me! I was extremely appreciative and happy as that was all I wanted for my birthday! (Since we can't do much else for now.) There were a few blips in between (MY issues, not Enterprise) and he was super helpful and friendly about it all! Raj, if you see this I appreciate your hard work and kindness!!! Also, the girl who took my info when I arrived (I think her name is also Lindsay. I could be wrong) Was SUPER friendly and helpful. :) I've rented from this location a few times, but this will ALWAYS be my go to location now. After experiencing AMAZING customer service like that, I will not even look elsewhere.

They charged me an additional $900 for winter tires that I never requested. Every effort I made to…read moreresolve the issue was unsuccessful. Managers refused to take calls, I was forced to repeat myself multiple times, and I still received neither a refund nor receipts for the questionable charge. They also failed to follow the instructions provided by my insurance company regarding the vehicle specifications that should have been given to me after my accident, yet they still charged me for a service I never asked for.

HORRIBLE!!! Landed and there's nobody at the desk and nobody answers any phone - trying to call…read moreany Hertz in the country. Never again - where are they and HOW ARE THEY IN BUSINESS????

No one answers the phone. Nobody was there for car pick up. Was there 15 min before closing on…read moreweekend. They need to change this location's name to "Hurts." ...Presidents Circle Member.

Great business to deal with. My truck was involved in an accident and i needed a rental for the…read moreweek. They were quick and efficient. They did not charge me extra for little scuffs and scrapes and were very pleasant to work with. I would not hesitate to rent from here again. They even picked me up and dropped me off at the collision place down transit rd for free!

What a great experience!!! I was visiting family nearby and…read morecalled this office. I called the night before I needed the car and spoke with Dani. She was super nice and accommodating. She gave me a great rate and assured me it would be available when I got there in the morning. When I arrived, I was met by Dani and Mike. They were both super friendly and made my rental very easy and quick. The office was also very clean and organized. When I returned the car, Dani and Mike were both there and I was even offered an immediate ride if I needed it. Customer service and satisfaction are AAAA+++ at this location and I will continue to use Dani and Mike when I return to Buffalo!!!!!!

After the flubbed appointment at Mavis Tires (3-4 hour wait with my appointment time scheduled), I…read morefound Sikes. The two brothers helped me out, price matched my Mavis tire estimate, and had me up & back on the road in about 1/2 hr. they were pleasant, I wasn't uncomfortable being female. I would highly recommend this location to get your tires in Batavia, NY. They now have a new customer. Thank you again !

From the owner: Your One Stop Shop For All Your Car Needs…read more SEI Tires Warehouses is a premier tire shop serving Batavia, New York, and the surrounding areas. We offer a large selection of retailers' new name-brand tires, including Goodyear, Michelin, and Firestone. Whether you need passenger car tires, light truck tires, trailer tires, or snow tires, our expert team will find the best tires for your shop and keep your clients happy.

Recommended, as long as you understand that you are renting from a small, local company with a…read morelimited staff. The owner was pleasant and straightforward, and the car was clean, well maintained, and had winter tires. A brush for snow would have been nice though! Two things to keep in mind. If you are going to use your own insurance, be prepared to prove that you are covered. Bring paperwork. The owner is a stickler on this, which isn't unreasonable... I'm not surprised that many people think they're covered for things like loss-of-use when they in fact aren't. Second thing is that if you arrive at the airport on a red eye at 6 am (or in the late evening I imagine..), you are going to be waiting until normal business hours to get your car. My girlfriend and I discovered this the hard way . Again, not really something I can fault Xceed for, it's just the kind of thing you take for granted with the big agencies with an airport presence. Similarly, we had to accept a ride back to the airport earlier than we'd have liked, as the driver had to make other pick-ups. Bottom line: Fantastic value for money as long as you are willing to sacrifice a little convenience.

Xceed car rental is the real deal and you can't get a better deal even if you try. They came to my…read morehouse picked me up and provided me a fantastic car with a great value. I'm definitely a customer for life.