I will not be renting again from Avis, I prepaid for my Orlando rental $1077, returned it 2 hours…read moreearly and the total ended up being $907 but the $170 is non refundable....RIDICULOUS! So I prepay and you get your $ months ahead of my rental and then I return it 2 hours early and I'm penalized $170. I guess it was in the fine print THAT NO ONE READS BY THE WAY, That's just bad business! I'll never rent from Avis or any other company they're affiliated with like Budget, Payless or Zipcar! You could have saved a loyal customer but chose not to.

Excellent experience. The manager Matt was extremely polite and very helpful. I had a great…read moreexperience at that location. He totally made me aware of everything on the car and was kind enough to give me higher car than the one I booked. I was extremely happy to rent from his location. On retiring to the New York location the experience was totally different. That's a whole other story. Would recommend Matt and the West Springfield location anytime.

I rented a car for 3 years straight from this branch for my small business... Always paid them …read more.. One time I was in New Orleans and they had no Bank of America's there so I wasn't able to deposit money and when I came back from vacation they actually towed the rental that was parked at my condo and put me on the Do not rent list and when I asked the District Manager why.. She said because she has the power to do so and hung up. DO NOT RENT FROM THIS PLACE. THEY HAVE NO LOYALTY TO CUSTOMERS.

Let me start off by saying that I rarely give reviews of 1 Star. That said, this company deserves…read moreit. Long story short, my car was damaged and needed repair, so my insurance company set up a rental through these guys. Everything was fine until I wake up to a voicemail basically threatening me to return the vehicle because my insurance company hadn't approved the rental. Well, turns out the enterprise employee got the claim number wrong so that's why it wasn't approved. After I (not them) got the issue resolved, I let them no and got zero apologies. When I dropped their car off, I spoke to two employees who both said "we'll look into it and get back to you".... Over two weeks later and not a word. I don't recommend thIs company. Instead of doing THEIR JOB and calling the insurance company, they chose to make ridiculous threats on my voicemail of "we're gonna report the vehicle stolen". Enjoy your 1 Star, enterprise! My union is officially anti enterprise!

Avoid at any cost…read more My family had been staying with my in-laws in MA so that we could have some support with our children for distance learning. It was time to go back home to OR, and we found a minivan to rent via Priceline that didn't have an exorbitant one-way return fee. The fun started when I went to pick up the minivan: Walking into the office, two out of the three women working behind the counter were not wearing a mask, despite state mandates for masking in public. I noticed immediately that the car smelled like stale cigarette smoke, despite the very prominently displayed no smoking policy (circled on my pickup inspection paperwork, no less). I mentioned this to the woman assisting me, and she told me that they didn't have any other minivans available, but I could stop at another location that had one in inventory and swap it out if I wanted, because when driving across the country with my two children and a fully packed van, trying to find another location with a minivan (which, according to the woman, are *incredibly* rare to find) the day before Christmas Eve, then stopping and spending an extra 3+ hours unloading and reloading into a new vehicle sounds like a ton of fun. Clearly, since we were due to leave the next day, I was left with no choice and took the vehicle. The morning we left, I saw that the oil change warning came on in the dashboard when starting the car. I hadn't noticed this the day I picked it up - I can't remember if the agent had started the car when checking the gas and mileage, or if I just hadn't noticed because I was still unfamiliar with the car. Fine then, we'll stop at a lube place somewhere on the way. After leaving, at our first gas stop, I noticed that both the front tires were nearly *bald*. The rear tires looked much more intact, suggesting that the tires had not been rotated in a very long time, possibly ever. I hadn't noticed this at pickup - it hadn't occurred to me to check for things like this, as I'd (incorrectly) assumed that basic automotive maintenance was a given, especially since this particular Hertz location appears to be associated with an auto repair shop. Since our route was due to take us through the northern midwest (IL, IA, NE, UT, WY, ID) in the middle of winter, the idea of driving my family on those nearly bald tires seemed risky. We managed to track down a Monro that was, amazingly, able to slide us into their schedule right away, and informed us that the tires were down to 3/32" - very close to not even passing MA DOT inspection. The manager at Monro, who incidentally handles maintenance for their nearby Enterprise location, was aghast that we were given a vehicle in this state, especially for a cross-country trip. I ultimately asked them to replace the two tires - I was informed that rotating the tires would not be a good idea, as the tread on the rear tires would be needed to prevent fishtailing, and I was not comfortable leaving the nearly bald tires on the front given we were expecting to be driving through snow, freezing rain, and almost-zero temperatures (Iowa ended up getting down to 5º). $400 and 2+ hours later, we were back on the road. I had not contacted Hertz at this point, as I was not obliged to give them the opportunity to impede our trip further. I did contact their roadside assistance once we made it home to report the incident, though I was informed that they wouldn't be able to do anything about reimbursing me for the tires until I returned the car. Upon returning the vehicle, I waited 30+ mins for a manager to appear and tell me that apparently because I was returning the car to an airport, and the car was picked up from a "Hertz Local Edition", they couldn't do anything about reimbursing me there, either, and someone would call me. I'm still waiting. It's also worth noting that the reservation was made two weeks in advance - this was not a last minute whim rental. I will not use Hertz again.

The absolute worst customer service hertz! No it really hurts(hertz) to know that companies are…read morestill so off kilter.........good luck on your closing

They are very good at telling you what you want to hear, not so good at telling the truth. I…read morebooked a car from Saturday morning to Sunday morning - 24 hours. The man in Northampton assured me that was OK and even though they were closed on Sunday, there was a dropbox for the keys when I returned the car in the morning. No mention was ever made of paying for two days. I picked the car up on Saturday morning, and I'm required to pay for two days. They said it's "not possible" to bill me for just the 24 hours that I have the car. Next time, I'll make the drive to West Springfield to avoid this kind of dishonesty.

I've rented a car (or attempted to) from this location 3 times when I've been in town. Every time…read moreit's been a headache and I get a message after booking that they don't have any cars available. Talked to corporate who told me not to go elsewhere and they'll figure it out for me and they didn't get back to me. Almost was late to the event I was in town from CA for. Either fix your system to prevent bookings when you're out of cars or figure out a way to better stock your inventory. Just rented from Avis in West Springfield who jumped through hoops to get me a car after enterprise cancelled -- they upgraded me to a SUV since they didn't have what I booked. Will NOT be attempting to rent from this Enterprise location in the future.

Valley Transporter is a great company to use for your transportation needs. I had a 5AM pick up…read more The driver was punctual, safe, accommodating, and personable. I will use Valley Transporter for all of my trips to Bradley Airport.

Valley Transporter was perfect in every way. Our reservation was last minute to a weather system…read morestranding us at Bradley. My calls for service were received in a helpful and efficient manner. All was arranged in conjunction with our need; super nice people! Our driver was so cordial and arrived on time. We didn't lift a bag. Our drive was comfortable and safe. We could not have been happier. Kindest Regards to all at Valley Transporter.

THE BEST car buying experience…read more I had only bought from a big dealer or CarMax prior to this car buying experience, but decided to trust my many friends that have bought cars from the Auto Sales Center and give it a try. Boy, am I glad I did! Ira asked what I was looking for and obviously listened because he found exactly what I wanted at the exactly the right price point. He was very transparent about the deal, charged NO FEES, and spent time going over the car with me before I left the lot. The cherry on top? He took a picture of the vehicle in the showroom with a bow on top and then sent a beautiful card thanking us for buying from him with a picture of the car inside. What a wonderful, personalized encounter. I will never buy anywhere else! Thank you Ira, Chris, and Mary for such a wonderful experience!

See Ira Elfman if you need a new/ used car. I heard his name from so many people. He is the guy to…read morego to. I was in the market for new, but didn't want new new. I went to see Ira and he asked all sorts of questions about what I was looking for. Within 2 weeks he had my car. Right color. Right mileage. Right price! He gave me a fair price for my trade in. Then his wonderful staff took care of all the paper work for the loan, got it registered and inspected, put new tires on it, and I was good to go. All I had to do was write the check. Okay, I had the hard part. But they made the process easy for me. See Ira if you're looking for used. I guarantee he will take good care of you!

Bought my wife a newer Rav4 with low miles here at a good price. I hate buying cars, and I hate…read moregoing into car dealerships. Generally, I'd rather scrape my gums on the nearest curb than go through the exercise of buying a car. These guys break the stereotype- they're easy to deal with and have good cars at good prices. I was totally happy with my purchase and even happier that I didn't spend a night in jail from trying to punch out a car salesman. Win, win, win. If they have what I want when I go to buy my next vehicle, it's on.

From the owner: About Us Since 1987 Ludlow Auto Sales has been a name you…read morecan trust for a quality pre-owned car, minivan, or SUV. We are a family owned and operated independent dealership and are here to satisfy you the customer. We do not have the high overhead that the large franchise dealers have and we pass the savings on to you. All of our vehicles are 100% serviced and inspected prior to delivery. We sell clean quality late model pre-owned vehicles that are 2-4 years young and have low-average mileage on them that are former program/lease vehicles. We offer free registry & insurance service in MA and CT. We will provide a free Carfax report for any car in our inventory. We promise a no-hassle and pressure-free approach with all of our potential customers. We also have a rental fleet of vehicles that we rent locally and have low daily, weekly, and monthly rates. We also offer free loaners should your car need warranty service. Please stop down and I promise you will be treated like family. We are