I will not be renting again from Avis, I prepaid for my Orlando rental $1077, returned it 2 hours…read moreearly and the total ended up being $907 but the $170 is non refundable....RIDICULOUS! So I prepay and you get your $ months ahead of my rental and then I return it 2 hours early and I'm penalized $170. I guess it was in the fine print THAT NO ONE READS BY THE WAY, That's just bad business! I'll never rent from Avis or any other company they're affiliated with like Budget, Payless or Zipcar! You could have saved a loyal customer but chose not to.

Excellent experience. The manager Matt was extremely polite and very helpful. I had a great…read moreexperience at that location. He totally made me aware of everything on the car and was kind enough to give me higher car than the one I booked. I was extremely happy to rent from his location. On retiring to the New York location the experience was totally different. That's a whole other story. Would recommend Matt and the West Springfield location anytime.

Do not rent from this company. We had made reservations to Orlando and jetblur cancelled our flight…read morebecause of weather so we called the Sixt car rental and explained what happened and they said it didnt matter who cancelled but they would charge a $100 cancellation fee which is crazy that they would not honor that request. No matter what we tried they did not want to reimburse us fot that cancellation fee even though it wasnt our fault. I will NEVER rent from this company ever again.

I was a bit skeptical as this was my first rental with SIXT…read more Location was easy to find, very clean and looked to be well managed. My renting agent, Richard was very gracious and ensured I had the right vehicle for my needs. Looks management has addressed any employee concerns as my experience with some folks mentioned in other reviews was very cordial and I had no monetary or other issues when renting or returning. Perhaps any lemons were either discarded or turned into lemonade. I reserved the car online which was super easy too. I will 100% rent from this location again, and thanks SIXT team for making my entire experience first rate.

Avoid at any cost…read more My family had been staying with my in-laws in MA so that we could have some support with our children for distance learning. It was time to go back home to OR, and we found a minivan to rent via Priceline that didn't have an exorbitant one-way return fee. The fun started when I went to pick up the minivan: Walking into the office, two out of the three women working behind the counter were not wearing a mask, despite state mandates for masking in public. I noticed immediately that the car smelled like stale cigarette smoke, despite the very prominently displayed no smoking policy (circled on my pickup inspection paperwork, no less). I mentioned this to the woman assisting me, and she told me that they didn't have any other minivans available, but I could stop at another location that had one in inventory and swap it out if I wanted, because when driving across the country with my two children and a fully packed van, trying to find another location with a minivan (which, according to the woman, are *incredibly* rare to find) the day before Christmas Eve, then stopping and spending an extra 3+ hours unloading and reloading into a new vehicle sounds like a ton of fun. Clearly, since we were due to leave the next day, I was left with no choice and took the vehicle. The morning we left, I saw that the oil change warning came on in the dashboard when starting the car. I hadn't noticed this the day I picked it up - I can't remember if the agent had started the car when checking the gas and mileage, or if I just hadn't noticed because I was still unfamiliar with the car. Fine then, we'll stop at a lube place somewhere on the way. After leaving, at our first gas stop, I noticed that both the front tires were nearly *bald*. The rear tires looked much more intact, suggesting that the tires had not been rotated in a very long time, possibly ever. I hadn't noticed this at pickup - it hadn't occurred to me to check for things like this, as I'd (incorrectly) assumed that basic automotive maintenance was a given, especially since this particular Hertz location appears to be associated with an auto repair shop. Since our route was due to take us through the northern midwest (IL, IA, NE, UT, WY, ID) in the middle of winter, the idea of driving my family on those nearly bald tires seemed risky. We managed to track down a Monro that was, amazingly, able to slide us into their schedule right away, and informed us that the tires were down to 3/32" - very close to not even passing MA DOT inspection. The manager at Monro, who incidentally handles maintenance for their nearby Enterprise location, was aghast that we were given a vehicle in this state, especially for a cross-country trip. I ultimately asked them to replace the two tires - I was informed that rotating the tires would not be a good idea, as the tread on the rear tires would be needed to prevent fishtailing, and I was not comfortable leaving the nearly bald tires on the front given we were expecting to be driving through snow, freezing rain, and almost-zero temperatures (Iowa ended up getting down to 5º). $400 and 2+ hours later, we were back on the road. I had not contacted Hertz at this point, as I was not obliged to give them the opportunity to impede our trip further. I did contact their roadside assistance once we made it home to report the incident, though I was informed that they wouldn't be able to do anything about reimbursing me for the tires until I returned the car. Upon returning the vehicle, I waited 30+ mins for a manager to appear and tell me that apparently because I was returning the car to an airport, and the car was picked up from a "Hertz Local Edition", they couldn't do anything about reimbursing me there, either, and someone would call me. I'm still waiting. It's also worth noting that the reservation was made two weeks in advance - this was not a last minute whim rental. I will not use Hertz again.

The absolute worst customer service hertz! No it really hurts(hertz) to know that companies are…read morestill so off kilter.........good luck on your closing

What a great experience, I was in a bind and needed to rent a car with my debit card and was having…read moreno luck finding a place that would allow me to use it. One call to All-Star and I had a car within the hour! I love how easy it was to rent and there were no surprises at the end. I will be renting with them again very soon!

Posting review for a friend…read more It is with a heavy heart that I am about to speak so poorly about a place that has rented me so many adequate vans in the past, but- here goes. I showed up at All Star Car & Truck Rental on Memorial Drive to pick up the van and after about 20 minutes of waiting around for my 11am [scheduled] pickup, I had keys in hand. Upon entering the van I was hit with a stench that was similar to hockey equipment roasting in a car on a stifling summer day. But being the lover of All Star Car & Truck Rental that I ONCE was I said, "eh no big deal I can use air freshener, not the end of the world I can still get these people where they need to go." It wasn't actually until I got to my house that I realized the 13 seats behind me looked like a frat house couch in use since 1985. I have never seen so many stains on upholstered anything in my 34 years of living. Not to mention the crumbs, dried chocolate (I pray), pink chewed off fingernail, and various other specimens spread throughout. (See: pics) I immediately called back All Star and told Ms. Clark my concerns. Side-note: Ms. Clark was NOT concerned. She first put me on hold for 10 minutes and then hung up on me. When I called back she told me "I work alone on Saturdays and there aren't any managers here. So I am not sure if we have any other vans." (See: pic of multiple vans) I am not sure what she was doing in the ten minutes I was sitting on hold- but it certainly wasn't asking about a swap. She then proceeded to tell me, "well, we close in 8 minutes so I'm not sure what you want me to do." And then, "I will have to call a manager." I said that's fine I can be there in ten minutes. (2 minutes after they are set to close). When I showed back up to All Star Rental (much to my surprise) Ms. Clark was long gone. Just two minutes after closing time. She must have had to hightail it back to bed because based on her sweatpants, flip flops, and wrinkled tee it seemed like she never even got out of it to begin with. The customer service at All Star Car & Truck Rental is as bottom of the barrel as it comes. Looks like I will need to cover the van in sheets before I let any of the people I am driving to a wedding later sit in it. So please, tell all your friends about the janky employees, filthy van, and lack of concern for the customer. If you are looking to rent a van that looks like a crime scene mix of: a barroom floor, the area under a toddlers highchair, and a movie theater floor, then THIS is the spot for you. Two thumbs WAY down. I can't wait until 8am Monday morning.

I rented from holyoke mass. The people are very professional, and get the job done. They fallow…read moreinstructions, and keep you safe on the road. Thank you very much for continuing to business with me personally, and as the sole owner of Belle's home maintenance LLC, and management of c&cwiley llc

From the owner: Need a rental car in Holyoke, MA? Enterprise Rent-A-Car is Here For It. Whether your car is in the…read moreshop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Holyoke location today.

Bought my wife a newer Rav4 with low miles here at a good price. I hate buying cars, and I hate…read moregoing into car dealerships. Generally, I'd rather scrape my gums on the nearest curb than go through the exercise of buying a car. These guys break the stereotype- they're easy to deal with and have good cars at good prices. I was totally happy with my purchase and even happier that I didn't spend a night in jail from trying to punch out a car salesman. Win, win, win. If they have what I want when I go to buy my next vehicle, it's on.

From the owner: About Us Since 1987 Ludlow Auto Sales has been a name you…read morecan trust for a quality pre-owned car, minivan, or SUV. We are a family owned and operated independent dealership and are here to satisfy you the customer. We do not have the high overhead that the large franchise dealers have and we pass the savings on to you. All of our vehicles are 100% serviced and inspected prior to delivery. We sell clean quality late model pre-owned vehicles that are 2-4 years young and have low-average mileage on them that are former program/lease vehicles. We offer free registry & insurance service in MA and CT. We will provide a free Carfax report for any car in our inventory. We promise a no-hassle and pressure-free approach with all of our potential customers. We also have a rental fleet of vehicles that we rent locally and have low daily, weekly, and monthly rates. We also offer free loaners should your car need warranty service. Please stop down and I promise you will be treated like family. We are

Gal is unprofessional and Rude! Rentals are ridiculously confusing and when I asked a simple…read morequestion she said I was free to go to Enterprise! I will indeed Took 15 minutes for paperwork only to wait another 15 minutes to wait for car to be vacuumed they made NO attempt to clean the exterior of the car It took about 45 minutes from start to receiving key only to have a filthy car!!!

Charged a cancelation fee because the clerk gabe me the wromg total. I moved my money so that i…read morecoukd cover it on the card. When i went to checkout, he gave me a higher total. I couldnt rent the car, and then they charged me a cancelation fee!!