I've been a repeat customer at this location for years, and always found the service lackluster,…read morebut it never kept me from coming back. Until now. I needed a 6-passenger vehicle for a family vacation and reserved a minivan online months in advance. We took delivery of a Chrysler Pacifica and soon noticed that the recesses in the floor of the rear passenger area were full of food detritus--jelly beans, Skittles, crushed potato chips--and when we swept with a shop vac we got some of it up but the rest was glued down by spilled beverages. During our trip the AC suddenly stopped blowing cold air. This coincided with one scorcher of a heat wave and we had a most miserable 10-hour drive home in 90-plus degree weather. When I returned the vehicle I informed the desk clerk that she should know that the AC went out on us and should be fixed before renting it out again. We got no apology, no thanks, no offer to make things right. At the very least she could have offered to give us an upgrade on our next rental. This was a missed opportunity for Avis/Budget because we won't be coming back. On one previous occasion I had reserved a full-sized car and they gave me a Nissan Sentra and tried to pass it off as full-sized when I pointed out that it wasn't. So I had to wait an hour while they cleaned up a Chevy Malibu with loose carpet with stuffing falling out of it. I've had better service at Enterprise in the past and that's where I'll be doing business from now on.

Not surprised to see the low review. You guys suck. I paid in full to rent a vehicle for a week…read morealmost 6 months ago. I paid with a card in my daughters name but we are both on the account. Today, when I went to pick the vehicle up they informed me I couldn't pick it up because the card wasn't in my name. THE CARD I ALREADY PAID WITH, RENTAL IS PAID. The ONLY option Avis would do is canceling the rental. It's pretty funny to me that they were ok to take my money but now are not only not giving me what I paid for, they are also holding on to my money for another 5-7 business days. Gotta collect that interest right? Buyer beware.

The team here went above and beyond to assist me with a rental. They were friendly and attentive,…read moreeven when things were busy, and the car they provided was spot on. Highly recommend

Super long line at counter, then find out they gave no cars available. I had a reservation and had…read morechecked in the day prior. Terrible way to run a business!

Braedin Schwartz at State Rd in Fort Wayne Indiana was the most amazing customer service I have…read moreever had. I had been to 5 different places looking for a vehicle to rent and Braedin could see the stress on my face and said no worries we will get you hooked up. I will forever go to this facility for all my future needs. The customer service from them was off the charts and I am so appreciative. Thank you so much.

We found the customer service here very friendly and laidback. Didn't wait long as we usually do…read moreat other rent-a- car companies. Very good location and reasonable price.

I flew into Fort Wayne for the first time. The rental car counter is super easy to find. I was…read morewarmly greeted by the young lady at the counter. I'm sad I didn't catch her name because she deserved a shout out. She was friendly, professional and efficient. As an Executive VIP with National, she gave me a few choices in the car I received. Sometimes you are offered cars begrudgingly but she seemed thrilled with the choices she had for me. The airport has some construction going on so the cars are located in the long term parking lot. So make sure you go by the counter and get your key, regardless of your status with them. Once you get your car it is easy to head out of the airport. Returning is a bit confusing. Follow the signs back to the long term parking lot. You park your car back in the long term parking lot and return your key to the counter. I'm still not sure if I was supposed to park it in the same space that I picked it up from. But I told the same lovely lady what space I parked it in and she said, "great". Drop off was easy. When I received the car it was just over half full with gas. I returned it almost full. When I mentioned that when I returned it she offered a credit and apologized. I wasn't expecting that but it sure was appreciated. I will definitely rent my next car from them.

I have rented a car twice from this National Car Rental location. Both times I rented asking for…read moreeconomy cars and both times I got free upgrades... once to a GMC Acadia and once to a Cadillac... goes to say I loved the Cadillac more. Short wait time to get my vehicles and drop them off. Service is excellent, except when dropping off the Cadillac I almost got charged for it because the employee forgot to note the free upgrade.. thankfully after a little while I got that situation resolved. If for some reason, I ever need to rent a car again in the area... I will rent it from here.

He met me at the pick up location and I did not have to wait on him. Very nice driver and not to…read morechatty! There may be other services. I'll always use this one first! Local owned and operated and I consider that a win!

SE Services was extremely professional! he was friendly and efficient at getting me to where I…read moreneeded to go. He is the most reasonable taxi service I have found in Fort Wayne.

Take a page from Seinfeld, they can take the reservation, but they can't hold the reservation…read more Pick up for 5PM and it is 6:30...still waiting.

Do not rent a car from Enterprise Rent a car. We've been stranded for 2 days waiting on them to…read moretow their rental that is totally dead in our driveway blocking our other vehicle. Their roadside assistance says they'll pick it up in an hour. Nope doesn't show, and same thing over and over and to be honest it would be better to find another way of transportation than to go through this frustration!!! The roadside assistance says they have a lot of rentals to pick up and so that's why they haven't gotten to us. Also the manager answers the complaint and says they'll look into it and to email them. Tried that and they don't do anything!!!!! Everything looks nice in their words and that's all you get!!!!

I took my daughters car in to have it checked for ABS error codes (that a local auto parts store…read moreid'ed with a scan) and to have TPM sensors replaced. Unfortunately, it appears the tech at the parts store cleared the error codes, so the ABS will remain until it triggers another error. The tire sensors were changed and the pricing was exactly what they said it would be. I will use this shop again for our other vehicles.

I went to Kruse for an oil change today. My engine light is on and I didn't mention it to them. I…read morepaid a FRACTION of the cost for my oil change that other places charge - AND I got a reason for my engine light being on - a very specific reason. A little background - I took my car to Tom Kelly Buick a month ago and without even diagnosing, Kelly said they were "positive" the catalytic converter needed to be replaced (not even 60,000 miles on the car) and gave me a quote of about $2700 - just for the part. I felt Kelly was not being honest with me so I did not acknowledge their quote. Today, Kruse proved me right! Not only did Kruse give me a specific reason related to an exhaust leak (which isn't even CLOSE to what Kelly would have robbed me for). Kruse went way above what I expected with their HONESTY!!! THANK YOU, KRUSE AUTOMOTIVE! You have earned a customer for life. I will refer EVERYONE to this locally owned business!!! Kruse - you have my loyalty

DO NOT BOOK HERE. Booked the car out far in advance. Called me at 4:40 the day before our spring…read morebreak trip telling me they had no car available. No other options for me. The manager Dom told me he looked all over and nothing was available. However, they had vehicles in Indianapolis on their website, so I guess the manager didn't look too hard. Found a car that was $100 more than my original booking for a different company. Just trust the reviews, this location is trash. **let me also add that they still charged me the no-show fee. I called the location multiples times, they told me to file a dispute. They can't even take care of their own mistakes.

Worse manager service ever. Made reservation two and weeks ago show up and they say sorry we don't…read morehave cars for you. Rented all cars out. How do you do business when you rent a car for a week with a corporate work account and tell someone sorry we don't have a car for you. Rude manager never ever book through them you might not have a car there for you.

I've waited a couple days before making this review to make sure everything went smoothly and it…read moredid. I would most definitely use them again. Everyone was so friendly from talking to them on the phone to actually stepping inside. I was going to be given a Nissan as my rental and I asked about the Dodge Challenger they had outside and with no questions they made the switch for me so fast and easy. Easy 5 stars.

. . I drove a rental…read morecar 800 miles, and paid $220. For three days. I think I got my moneys worth! A year later they did remember who I was. And I did take a second rental to Indy. My original rental location, on Lima road did close. But I did find the same great service the second time at this location. Enterprise has spent a lot of time training their employees. I believe it is a newer forum of "customer satisfaction". Where they will kill themselves serving the customer. Even to the point of taking a loss. Just to "keep the customer happy". And yes, they still do offer customer pick up and drop off. Just like in the ads.