I've waited a couple days before making this review to make sure everything went smoothly and it did. I would most definitely use them again. Everyone was so friendly from talking to them on the phone to actually stepping inside. I was going to be given a Nissan as my rental and I asked about the Dodge Challenger they had outside and with no questions they made the switch for me so fast and easy. Easy 5 stars. read more

. . I drove a rental car 800 miles, and paid $220. For three days. I think I got my moneys worth! A year later they did remember who I was. And I did take a second rental to Indy. My original rental location, on Lima road did close. But I did find the same great service the second time at this location. Enterprise has spent a lot of time training their employees. I believe it is a newer forum of "customer satisfaction". Where they will kill themselves serving the customer. Even to the point of taking a loss. Just to "keep the customer happy". And yes, they still do offer customer pick up and drop off. Just like in the ads. read more

I went in to the Lawrence Dive location today and spoke with Kyle Hormann, he was unbeleivably helpful. He even called my progressive agent with me since i have only used 300 of the 900 dolars alotted. he asked why the car needed to be returned so early (i haven't received a settlement check which buys me 3 days of rental and the $900 alottment is not yet used) and really went to bat for me to try an dget thi smess straigtened out. (i haven't received a settlement check which buys me 3 days of rental and the $900 alottment is not yet used). Something about the stuff is all traveling through snail mail. 4 trips to the dmv and still no check, no title, no rental, and no new car.......... so why the five star rating? He is a golden employee/manager and very professional. There are few people who truely go out of their way and genuinley try to help a customer Thank you Kyle sincerely Raymond Vassil -11-26-16 The only thing that would have been better is if progressive would have let me keep the rental until i had received the check for at a least downpayment. i am now without a car and my car is totaled. read more

This spot along with the lima road have a few good people but other than that. They suck the last time I went through there they took the charger I had and said it had a recall and made me sit till after hours and the 1st car that popped up they threw me in. They didn't clean it or anything there was enough dog hair on the steering wheel to make a dog. Then the next day I saw a employee using the car they took from me for his personal use read more

Customer service is spot-on. I rent from this location often, and usually on short notice, and they always take good care of me. The price is very competitive, the staff is always upbeat and helpful. The fleet is generally in good shape, but I have driven a few that are less than ideal. Very minor complaint, but the price and service more than make up for any inconsistencies in the vehicles. read more

Enterprise is the absolute worst rental car company. My recent experience only sufficed it. Gave me not only a rental that was damaged, but also a vehicle that had mechanical issues. Then they refused to upgrade me when I attempted to trade for a different vehicle. They think a 20.00 USD daily credit is going to solve it? Absolutely not. If I ask for a full size and you have a lot full of SUV's and insist on giving me a standard vehicle and say we will credit you 20.00 a day. That is not what I reserved. This was the last straw. I am now using HERTZ moving forward even if I have to pay more. You've tried numerous times to hit me with insurance claims but I always take pictures beforehand. Horrible company to deal with. read more

These people do not have their stuff together at all. First off, we were scheduled to pick up our rental at 3pm on a Wednesday. We had this scheduled for 2 months in advance. The day of pick up, they called us 5 minutes before to tell us they had no mid size or full size cars. Yep, you read that right. Enterprise had no vehicles to rent. We had to drive 20 minutes to another location yo get a vehicle. The two people working were so rude to us, for their inconvenience. We were instructed to return the car to the same branch we picked it up at. Come to find out, they closed and we had to drive to the original, carless, rude, branch. The same young lady was working. She had the same poor customer service skills as before. Very disappointed. read more

I regularly rent vehicles from this location. I've had consistently exceptional experiences every time. I'm an insurance agent and I refer my clients to this location as well. This group is always professional, friendly and concerned about the customer's experience. read more