DO NOT BOOK HERE. Booked the car out far in advance. Called me at 4:40 the day before our spring break trip telling me they had no car available. No other options for me. The manager Dom told me he looked all over and nothing was available. However, they had vehicles in Indianapolis on their website, so I guess the manager didn't look too hard. Found a car that was $100 more than my original booking for a different company. Just trust the reviews, this location is trash. **let me also add that they still charged me the no-show fee. I called the location multiples times, they told me to file a dispute. They can't even take care of their own mistakes. read more

Worse manager service ever. Made reservation two and weeks ago show up and they say sorry we don't have cars for you. Rented all cars out. How do you do business when you rent a car for a week with a corporate work account and tell someone sorry we don't have a car for you. Rude manager never ever book through them you might not have a car there for you. read more

under new staff and management, they are fantastic will great prices and even better cars. The employees and boss really like working there and its comforting and refreshing coming into a place where the workers are always smiling! read more

I wish I could give zero stars. The staff is absolutely horrible. The man who was "helping" me was extremely sexist and did not take me seriously at all. They will try to completely ruin your credit, while if you decide not to use credit they will treat you with much more disrespect. They charge a $500.00 deposit and still do a credit screening with using a debit card. I will never be renting from Hertz. Save your money and energy to go somewhere else, maybe at a different location they will not treat women poorly. Absolutely and disgustingly unsatisfied with what they call a "service". Also: The workers who were also at their desks were confused as well about processes within their company, they constantly were asking questions about their own business operations. Please let me save your time because I most certainly have wasted mine, DO NOT GO HERE. read more

How in the world can I actually speak to a person,, anyone,, without driving all the way into their office? I've tried every number I can find read more

This place needs shut down. The employee cancelled the same day on my reservation forcing me into a scramble to find another vehicle. Making matters worse, she was laughing as she told me. Save your time and money by not booking through Hertz. read more

Absolutely terrible customer service. We called and asked to pick up the car an hour early due to a scheduling conflict, and we're told that was no problem. When we got to this location, we were charged an additional $39 to rent the car for an extra HOUR!! When we got in the car, we noticed it was dirty inside and out, after starting it up we found out that it is due for an oil change, and we are about to drive about 2500 miles. Unbelievable. I would never rent from This location again. read more

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This is the worst car rental company I have ever seen. They don't return phone calls, or even answer the phone. Do not rent from this hertz

Had a reservation several weeks in advance. Car was ready but it was filthy and disgusting and wreaked of cigarette smoke! I refused it so they brought out another. It was better than the first but it was obvious it had not been cleaned. Dusty and grime all over the dash and screens. Had not been vacuumed or any signs of wiping down. An ugly crusty large white stain on the front passenger seat and another on the back seat. I didn't have a choice but to take it since they didn't have anything else for me. I would like to add that Dominique the manager at this location is the only one that helped me with any of the problems I had with my Hertz rentals. I put in a complaint to Hertz corporate and I did their survey and gave them very bad points and bad reviews on there and what they did is they put it back on Dominique the only employee that was willing to help me, I'm sorry that it affected him that way that was not fair read more

The only midsize suv there for rebar was a 2020 Chevy equinox that was Filthy on the outside and was smelly and dirty in the inside. When the teenager showed us the rental, she said "here it is...uhh do you want me to wash it??" And "the only two marks on it we already know about" she never took us for an official walk around to discuss blemishes. Ran it through the "car wash" which did NOTHING! There was a nasty smell coming from the vehicle as to cover up the smoke smell. I asked if there was something else the same size we could rent bc I was not having it and she just looked at the other teenager working and said nope. This place is a disgrace! I have worked for car rental/sales companies before and ITS NO WONDER HERTZ HAD TO FILE BANKRUPTCY!!! There was pink and black hair everywhere in the car, I have brown hair and when I brought it home to wash and vacuum, there was Pet Hair all over in the car. This was disgusting and now we have no other choice but to drive this POS for 24 hours of our vacation! Never again trash Hertz! Makes me sick that you're in business! How is that even possible. I'd walk to Florida before renting here again. What trash in Fort Wayne read more

To make a long story short, I rented a car for a while, easy peezy customer service. Very nice people. Then I made another reservation to keep the car so they called me and told me they had no cars but because I already had a car, I could extend it. So, I did. Then I tried to get permission to keep the car a few days later then realized they were closed at noon on Saturday, so the car was late officially, so I got charged for it (fair enough) then 3 other times I can't recall. End with $42 dollar charge for late fees. Then the tank of gas was filled to almost 3/4 of a tank and I was charged for an entire tank $57 dollars. Not expecting that I figured they would charge me for just what they put in. Then I read in the news where they were charging Tesla renters for a tank of gas on an Electric vehicle.... hmmm. Do better with your policies you actually have good people working for you at the Coliseum Blvd. location. read more

Bunch of losers. B girl didn't know what she was doing. Had no vehicle for rent after reserving on line. Now they want yo charge us cancellation fees even though there's no car to rent. Do not go to this place. It's horrid. read more

It's beyond me how you let somebody reserve a car, you get all the way there expecting to have a car and they don't have any. What a joke

It all made sense when I discovered this outlet was short-handed because the corporate office would not fund a position for car detailing until after year end. No wonder they were getting lousy reviews for dirty cars. Also, the request for the landlord to install at least a Level 2 charger has stalled. These employees are having to charge EVs with a regular wall outlet! That can take an entire weekend. That really slows down the turnover time. Since Hertz is the only game in town for renting electric vehicles right now, they've been handed a couple huge obstacles to a 5 star rating. Where these guys shine is on personal service. You'll have the best outcome reserving online. But in my two visits they also handled walk-ins for either gas-powered or electric. Best part is the personal service. In a pinch, after returning your car, you can be dropped off at home, or even at the airport. Amazing service! Totally, unexpected! With a little more hustle and attention to the cleaning, they will be a five star location for sure. read more

Do not go here. Manager Chad Bladen is useless. He wouldn't know customer service if it slapped him across his muppet looking face. The national shortage of cars was the only reason I stepped foot in this shack of idiots. It would be better to spend an extra few dollars for the better IQ scores you will surely run into in any other rental place. I feel uglier and dumber having interacted with them. read more

First off, Yelp should allow us to give ZERO stars because that is exactly what this place deserves! The lobby was filthy - that should have been our first clue to walk away but being in a pinch for a vehicle rental we stayed. Long story short, the vehicle was filthy, the last renter had clearly smoked in it and it was mechanically unsound to drive (which we did not find out until 2 hours into our drive). We were left stranded for 2 days without a vehicle and unable to get any help from customer service and unable to reach anyone in the office after 37 back to back calls! Knowing that it was unlikely we were going to reach anyone or better yet that if we did, they'd do anything to help us - we bought one of the parts to fix one of the issues, just so we could make it back home! A trip that should have taken us 9 hours to get home, took us 23 because we had to keep stopping and shutting the vehicle off. Having been given the run around on this rental - here it is 2 months later and my promised refund has still NOT been processed! Do yourself a favor and rent from ANY other company! Not only is this place terrible to deal with but their customer service at a corporate level is just as bad! read more

If there was a way to rate this location with a lower score I would. I have used them several times over the past 3 years and the organization shown by those working here is terrible. The employees on duty have always been apologetic but come on you are Hertz! Your reputation is to take care of the customer as quickly and efficiently as possible. This location has missed that mark 9/10 times I have been here. Sad.... read more

This location is horrible for those with Hertz elite status. They care beyond the absolute minimum - for example, giving one way intermediate cars that are physically abused to elite members who rented intermediate cars when the cars guarantee a class upgrade. If this location seeks to treat elite members who spend thousands of dollars a year on rentals this way - imagine if you have a one off rental. Rent anywhere else if you care about customer service. read more

$180.00 for a midsize sedan for one day and no we didn't damage it, we didn't smoke in it and we returned it on time. I wouldn't even care so much about that if was not for the managers attitude. "Not my contract, not my problem", top-notch customer service. My wife had called to find out if we could possibly get a lower rate and that was his response. Not let me see what I can do, not we can get you in a smaller vehicle, not anything, just "Not my contract, not my problem". Do yourself a favor, rent from any other rental agency. If you look at my other reviews you will find that I don't make a habit of leaving bad reviews so they must have really gone out of their way to mess this up for me expend the energy to tell you they suck. read more

Guy at the desk was rude when I asked for an American brand of vehicle. All they had was Toyota's, Hyundai's and a Kia. He told me to go to enterprise. Never coming there again read more

Sooooo Many trips in 2017 and 2018 (including the one just completed to Florence, SC for the World Horseshoes Tournament). Placed 6th in Elders Class H. FUN Times! Went from Gold to 5 Star Gold and now maybe President's Circle Rewards. REALLY appreciate Staff at FW, IN West Coliseum site (Andrew and Mick). Great guys. They can't "guarantee" it but I always seem to end-up with a CD Player equipped vehicle for Books on CD (from local library) to listen while traveling. Wouldn't rent from anyone else!!! read more

This car rental service is complete shit!! My gf has AAA and her car broke down. She needed a rental car while her car was in the shop. AAA made the reservation with Hertz as they are partners!!!! These reservations were made at noon and they told her to go pick up her car at 5pm mind you this is over an hour from our house. when we arrived to pick up the car which was reserved by their partners 5 hours ago we were turned away... Hertz told us that they were not going to honor the reservation because it wasn't made 24 hours in advance... Now we're stuck in fort Wayne an hour from home mind you I took off work to run her out here... FUCK YOU HERTZ! FUCK YOU........... IF YOUR READING THIS AND YOUR CONSIDERING RENTING A CAR PLEASE PLEASE GO SOMEWHERE ELSE............. AND FUCK YOU AGAIN HERTZ ......... read more

I am furious with my Hertz service. We rented the car from this location and returned it in a different state. After a few hours of driving, the lights went on indicating a need for an oil change and warning of low tire pressure. Shortly after, our tire completely shredded while we were driving. We called for Hertz roadside assistance, but were told we would have to pay. We finally got help from another company, and we confirmed that the issue was completely out of our control and the tires should have been checked before we were allowed to drive it. We never should have been given a car with so many preventable and potentially serious issues. We could have been seriously injured had we been going any faster on the major road. This experience completely ruined our last night of vacation. We spent over 4 hours dealing with this and ultimately had to cancel several plans. We were offered NO compensation. Not only did we have to pay the full amount for the rental, but we ended up paying more than the original charged amount. NO Hertz employee we interacted with seemed to care at all about our safety or horrible experience. I have no intentions of ever using Hertz again, and I will continue to spread the word until the situation is rectified. read more

Used them while my car was being repaired for 3 days from a minor accident. Opted OUT of fuel purchase, opted IN of $12 insurance coverage per day. I called and stated I'd be returning the car to the body shop Fri afternoon after the shop would be closed and asked what I should do with the key. I was instructed to leave it in their key drop. The following Monday I was charged $150 so I called. He was annoyed to take my call, told me I opted in for fuel purchase (which was a charge even though I returned it full anyways) and had me returning it Monday. After explaining that was their own fault for not picking it up even though they were open until 6 on Friday (it was literally across the road), he reluctantly said he would only charge me for the insurance and it would come out to be around $60, the refund could take 7-10 business days. Three days later I was refunded $35. Can you not do simple math? Or were you still so pissed off you couldn't con money out of a customer and I called to correct your errors? So unprofessional to huff and puff on the phone. Will be telling State Farm to partner me with Enterprise next time. read more

Rented a car from here a couple times with no issues; however, this last time my child dropped something in the back seat and after searching for it we came across a peach pill. After looking this up we realized it was a narcotic. Upon return of the rental the agent who appeared to be a young adult maybe 18, we addressed our concern expressing that a child was in the back seat. What if they would have taken this? What if we would have gotten pulled over with this? His response was "we will make sure to clean the car better next time." I am still disgusted that this was not a big deal to him. We will NEVER use this car rental company again. Terrible customer service! read more

After seeing low reviews I was a little nervous about renting a car here but they had the best price by far through Priceline. My experience was totally positive. The people were friendly and helpful. I had rented a mid-size car but since they didn't have one they gave me a free upgrade to a smaller SUV, which was really nice. They gave me my options in a friendly manner, not pushy at all and respected my choices. I was in and out in a timely manner. I am not experienced in renting cars and the person walking me through it was nothing but helpful and patient. I returned my vehicle same day to another location and it was very smooth. I would not hesitate to use this service again. read more

My rental paperwork says to be at this location at 5:30...pulled up at 5:32 and they're closed and we prepaid for our rental. They are either hiding in the back or they closed early, knowing they had a reservation for 5:30. Either way, they're jerks. read more

Awful service and very deceiving staff. Staff upsold a 66 year old woman a fuel option on the premise that it was cheaper than the local average. What they DID NOT say was that you would be charged that rate for a full tank regardless of how much fuel was used. The 3 gallons of gas used ended up costing over $31, or around $10 gal. Way to go Hertz, nothing like taking advantage of the elderly on a restricted income. Would rather walk than rent from this dishonest Hertz location read more

never ever go here. they have horrible customer service, hang up on you over the phone, don't tell you all details because they are in too much of a hurry. They just charged me 9.95 a gallon for gas plus their service fee, I got the car at 3/4 full, returned it 1/4 and they charged my account 166.93. worst service ever. rude, don't have time to deal with me and nothing was ever stated to me about 9.95 a gallon. avoid this place. Will definitely go elsewhere. and for me to take time out of my day to rant, it was definitely bad. young arrogant assholes, you work for a car rental, treat people with respect and how you would want your wife and mother treated read more

Really terrible customer service with zero personality and a super grouchy sales person who seemed annoyed to check me in. I called to ask a question about the car and the people were totally aloof on the other other of the phone. This is something I would expect from a dollar or otherwise discount rental but I thought this company was a nicer one. I have zero reason to use them again. read more

We really liked the rental on the way to our destination.....BUT two days after we arrived at our destination (Monday), we noticed our rear, driver-side tire was low; so we filled it. Three days later (Friday), the pressure was low again, so we again paid to fill the tire with air. On Saturday morning on our return trip home, we noticed it was again low; and we called the Fort Wayne (Coliseum) site and asked for advice. We were told to just fill it. After filling it almost hourly, we called the same location and again asked what to do. They suggested Fix a Flat type of product (vs having it fixed or replaced). So we bought two cans of a Fix A Flat (or similar product) and filled it (having one on hand in case the tire pressure went down again). However, within a half hour of using the fix a flat, it was down to 15 PSI. We called the Hertz roadside assistance number and were told that since we didn't pay the extra insurance, we would have to either change to the 'donut' tire, find someone else to do it, or pay Hertz to come out and change the tire (TO THE DONUT). When we discovered (while talking to the Roadside Assistance representative) there was no manual to show where to safely put the jack and we were concerned about the potential for injury if the car came off the jack, the representative told us then not to do it and pay someone else to do it. I told her of our concern of driving all the way from VA to IN on a donut, since you're only supposed to drive 50 mph or so and for a much shorter distance than the hundreds of miles we had yet to cover and on a major interstate. She told us once we got it filled, we could go to the nearest Hertz and switch vehicles. Then she told us the closest Hertz location was closed for the week; and we would have to drive to the Richmond VA airport and switch cars there. But then she came back on and said that the airport only had a much smaller car (which would not have held our luggage, coolers, etc.) So we really had no recourse or assistance from Hertz Roadside Assistance. We ended up (with the help of a good Samaritan) getting the tire switched to the donut and finding a local service station (which he had to lead us to because we had to wind around miles of country roads to get to it--so that we wouldn't have to risk going 50-60 mph on a major interstate where the speed limit was 70 mph and driving 50-60 mph could well have created a traffic accident. When we got to the service station, we had to pay to have the tire repaired; and we were informed that this was the 3rd or 4th patch/plug on the tire....making us wonder if an earlier repair had failed and caused us all this trouble. We are so frustrated with the total lack of concern, care and customer service by Hertz and the extra time and expense it cost us on our trip home. We estimate all the problems with the tire cost us an extra four hours coming home. The whole reason we rented a car was so that we wouldn't have to worry about car issues and knowing we had resources to help us if we did. Quite obviously, that expectation was not met. My husband stopped by Hertz the morning after we dropped off the car and was shocked that even after all we went through, all they did was reimburse $29--the cost of the tire repair and a can of fix a flat (didn't cover all we had to pay for air the multiple times we had to refill the tire on the way home). They offered him a voucher for $100 off a rental within a year; but, honestly, if Hertz routinely rents cars with tires with multiple plugs/patches (which seems like a poor practice considering the number of miles put on rentals), we hesitate to put ourselves through that type of experience again. I'd hoped a major company like Hertz could do better than that; but we're feeling like we have to warn people away from renting from Hertz based on this experience and knowledge. read more

We experienced deceitful business service with Hertz. I am appalled at the lack of customer service we received after recognizing this was a company error and receiving no compensation nor apology for the inconvenience this has caused us. Although the choice of rental company was out of our control, I know there are many options and In the future I will never choose Hertz. read more