Had made a reservation through the general 1-800 number for a one day rental with a scheduled pickup at the Vista location, found out on the day of the rental that the Enterprise agent on the 1-800 number was not aware of pickup times/availabilities and that I would not be able to be picked up, but was saved last minute by the team of the Encinitas location. Thank you Ethan and Tara for your help in getting me a car when i needed it! Also, the car was brand new and impeccable. Thanks again. read more

I've rented several times from this location. The customer service is good when at the location, but trying to call the location is a long and frustrating experience. I called three times this morning, was on hold for 20+ minutes and then the call dropped. If you are a manager or with corporate, please reach out to me. It was a very frustrating experience attempting to reach someone at the branch. Update... Talked with Jesse and he was more than helpful. Apparently it was an unusually busy day and they were understaffed. Well done, Jesse. read more

I have used Enterprise for long and short term rentals and by far this was the worst location I've ever encountered. I had made a reservation long ago and was ready to drive quite a distance to see a friend (as well as planned on having a car for a few days, as I was from out of town) but was not able to rent as they told me I could not use a debit card. They were extremely rude about this--particularly one employee who upon sight decided to ignore me and was very disrespectful when I tried to ask him a few questions later. The associates here did not care in the least about me, and did not offer any help or real suggestions. So I was stranded there for awhile and ignored (and feeling embarrassed) while I tried to figure out what to do. I called an Uber and changed my plans for the day and was unable to see my friend on that particular trip. Highly not recommended. read more

If you actually want to have a car on the date/time you reserved, do not come to this location. I reserved a vehicle for an important meeting--then called to re-confirm 3 days prior, 2 days prior, then the day before. Each time I called, I was assured the vehicle would be here for me. When I arrived, the vehicle was not here, there was no alternative, so I waited 90 minutes for them to get one from another location. This delay caused 6 people to arrive late for the meeting with an important client. Horrible. As I've been sitting here waiting, they have had to turn away 3 people for the same thing. Big red flags here. Do not rent from here. read more

literally WORST rental experience ever. I have a booked reservation, I show up early to my scheduled time and I am told that there are no vehicles available and that I will be placed on a waiting list. I was never contacted about any issue with my reservation, the employee lied to my face and then proceeded to help other customers instead. I will never use Enterprise again. read more

I've rented from several Enterprise locations around San Diego, but the Encinitas office is easily the best. Jesse always takes the time to understand why I'm renting -- whether it's a road trip, errands, or something else -- and helps me find the perfect car every time. He's friendly, thoughtful, and makes the whole process effortless. I'm always hoping he is there when I rent. read more

If you have an important/tight schedule or need for a car rental, you can't rely on this place. Our latest incident (there have been several), they didn't have the vehicle (or anything similar) we reserved for and confirmed. Even if they tell you hours before pickup that - yes, your call will be ready - don't believe them. Twice they told us the windshield was cracked (they need to come up with a new excuse). Other times they were late or substituted the vehicle type. And if you try to reach someone at the location, they rarely answer the phone. My assessment of their operation is that they just wing it - take any reservation for any time, and hope they have the car on premises. This is by far the worst car rental location I have ever dealt with. read more

Jesse and the whole staff at Encinitas Enterprise are amazing. A gentleman picked me up from enterprise at place where my car was being repaired. I was dealing with insurance companies and staff was very helpful. The cars at this location are super nice! They had everything including a new Audi, charger several SUVs and mid size and small cars. They allowed me the time to pick a car that I would be happy in! This place is so much better than the usual ugly rental cars. The price is perfect and the staff is professional! Thank you. Guys! Only place i will rent from in North County San Diego. read more

Worst and most bizarre car rental experience. This guy refused to rent to me because I didn't say thank you! He's a complete wack job!! I had to drive to another location. read more

Enterprise Rent-A-Car - This man is CRAZY!! Please avoid him at ALL COSTS!! - Car Rental Near Me - Encinitas, California

Worked with this location, even though I have one closer in Solana Beach, a few different times now. Great service, nice staff. They always have a ton of cars to choose from. Several times they didn't have the level of car I reserved, but always found one comparable or higher level. Satisfied each time. Will continue to reserve at this location. read more

I have rent a car here about once a month fora year now. I've got a good idea how they operate. First, you'll probably not get the exact car you think you rented. I think that's the downside of renting at one of the satellite locations - I think it's a small price to to have the satellite location in my neighborhood. The staff here have consistently taken excellent care of me. Jesse has gone out of his way to help when I got my schedule wrong and showed up outside of regular hours. He's also reached out to make sure my car is scheduled, and offered to help with changes when I needed them. Bryan has been super-friendly, and has gone out of his way to get me a car that fit my needs. I really appreciate this site! read more

Staff (or at least one) have no respect for local laws or common courtesy. Agent was openly smoking cigarettes in his Enterprise outfit and then flicked the still lit butt to the ground. Left it in the lot. Bad look for Enterprise! read more

Rent there often and Jesse Prowell does a great job. Five stars to Jesse! Every business needs 10 Jesse's. read more

This place is a flipping joke. Cant get a single car that you actually book or rent from these jokers. Guys behind the counter don't give a care in the world about anything to do with your time, your money or your loyalty to Enterprise. Signed, Someone who rents from Enterprise weekly for business read more

I came into town and decided to rent a car here to save time from the airport. Jesse greeted us right away as we walked in. I was instantly alerted because good customer service is hard to find. Well it didn't stop there, when our guy helping us was busy Jesse stepped in again to help so we weren't waiting. I was super impressed and he went above and beyond giving us exceptional service. I would absolutely recommend coming here. Best service around! read more

Appreciate this branch's proactive communication and transparency. I believe the person helping was Mike - super helpful. Rented a car after the Southwest Air meltdown of 2022 and got a call from the branch a few minutes later advising there will be a wait. Understandable and appreciated the heads up. They were there next day early checking in customers and did everything they could to get people in a car. read more

Second Update: Enterprise asked me to email them, as seen below, to which I responded immediately. However, it took them a week to reply. When they did, they promised to have a representative from their location call me - that was last week. I'm still driving around in a vehicle with deteriorating windshield wipers and a trunk that can't accommodate my grocery shopping. This situation is far from satisfactory. Update to my review: While Brittany provided exceptional assistance throughout the process, her commitment to follow up within a specific timeframe was not upheld. She reassured me that she would check in with the Carlsbad location and call me back within 10 minutes to update on the situation. However, as I write this, it's already 8 PM, and I've yet to hear from her, leaving me somewhat disappointed. Despite the earlier great service, this lack of follow-through leaves room for improvement. My experience with Enterprise Car Rental in Carlsbad was unfortunately less than satisfactory. Due to an insurance request, I was to pick up my rental from this location after an initial reservation had been set at their Encinitas branch. Upon my arrival at the Carlsbad location, the process quickly became chaotic. Jesse seemed to be the only one in control, trying to manage everything as the rest of the staff appeared confused and uncoordinated. The workflow was also unusual compared to my past experiences. After being 'checked in' by an employee summoned by Jesse, I was informed that someone else would walk me out to the car - a disjointed process I've never encountered in my many past rentals. Confused and frustrated, I stepped outside to contact Brittany at the Encinitas branch. As I was on the call, I noticed the Carlsbad staff through the window, seemingly idle, making no effort to expedite my rental process or check on me despite knowing I was waiting. Even after my call with Brittany, the car wasn't ready for a significant amount of time, contrary to what I had been told earlier. The lack of efficient customer service and the lengthy wait time left me with a negative impression of the Carlsbad branch. In summary, my experience at Enterprise Car Rental in Carlsbad was marred by poor communication, lack of staff coordination, and prolonged waiting times. This contrasts sharply with the proactive and helpful service I received from Brittany at the Encinitas branch. This is completely shocking, since my review enterprise as a company has disabled the reviews at both locations, I was having an issue with that goes to show they are a company that doesn't care about customer satisfaction, and would rather protect their employees from a negative review watch out for these guys shady read more

They were very efficient and had great customer service. We will be using them again for sure!

This is the 3rd or 4th time I've rented here. I have to get my car serviced at BMW and they rarely have loaner cars so I have them drop me off here. The last couple of times I've had Colin help me. He is SO nice and kind and always willing to go above and beyond. I had reserved a smaller car but asked if I could get a bigger one and --trust me on this--any other place would have sighed and rolled their eyes (YES it has happened at other places) and then keep me there for another 20 mins. NOT HERE!!! Colin immediately gave me the choice and I was in and out of there in less than 15 min. Maybe even 10 minutes!! I use to hate going to car rental places but this is and will be my go to. Thank you Colin for giving great customer service so early in the morning!!! read more

I rented a car at Enterprise last Monday and it was a very easy and pleasurable experience. Part of the reason was the management trainee, Lauren who made me feel at home and important. The Friday before the rental I got a rental quote for $83 which was way too high. I then went online and spoke to an agent that got me a car for $49. Lauren initially quoted the higher number too until I showed her my reservation. I think that's how they 'get you' but she corrected the rental number. I strongly suggest going online to reserve a car rather than just dropping into a rental office. I believe it will save you a good deal of money. read more

I recently had an unfortunate incident in which my car was hit in a parking lot. Based on my insurance's recommendation, I decided to rent a car from Enterprise. The initial setup seemed smooth, with the collision center arranging a car drop-off for me. However, the service quickly went south on the morning of the drop-off. When I called to inquire if the car could be delivered to my house instead, the response from the representative--who turned out to be the same person I would speak with later--was shockingly rude. Even though I didn't push the issue after her refusal, the tone was unnecessarily harsh and left a bad taste. Still having some questions about the rental process--since this was my first time renting due to a collision--I called back hoping for a more helpful interaction. Regrettably, I was met with the same dismissive attitude. All I needed, especially after the stress of the week and receiving conflicting information from the collision center and my insurance, was a clear and polite explanation. That proved too much. Given the consistently poor service from the same representative, I reached out to my insurance provider and requested to switch my rental to Hertz. I also advised them to reconsider their recommendation/contract with Enterprise, as no customer should experience such unprofessionalism. Having worked in customer service most of my life, I'm appalled by the lack of courtesy I encountered. If you're considering using Enterprise, I'd think twice. No one deserves this level of rudeness, particularly from a service dealing with customers in stressful situations. You work in customer service, so you lose the superiority complex, or maybe that's why you have such a poor attitude at 8:00 a.m. I can't recommend Hertz enough. read more

Communication. I booked a same day rental and when I showed up they said I needed two forms of ID. A prompt in the online booking platform would be helpful to know to bring and the woman at the desk said someone should have called to let me know as well. I couldn't get my rental and wasted my time because of the lack of communication. Not only that, the vehicle I wanted to rent wasn't available either and they never called to inform me about the ahead of time either. Terrible experience. read more

Don't come here!!! Rude customer service . No call back. Don't answer phones. Act like they're doing you a favor renting you a car. I went to herz! read more

I wish I could give more than 5 stars! Jesse and the entire team at the Encinitas location made getting my car t-boned almost worth it. Jokes aside- the team is friendly and helpful, and took the time to discuss options and make me feel like I was in great hands, at a truly stressful time. read more

I've been trying to call for 2 days now but they never pick up the phone....I've tried different hours and all it does is ring ring ring.....my guess is they have the phone on mute Bad customer service as I have questions about renting and my insurance claim.....Oh well I'll find another rental company who answers their phone read more

Several times I have went through the process of booking online and it confirming a car. Then later a staffer says "oh we cant get the car ontime come back tomorrow. Disorganized and misrepresents availability of cars. You will waste time, then not have a car be careful. read more

We lost two cars and our house in a fire. Insurance booked us one car with enterprise and I went to book a second so I can look at houses while my wife goes to look at schools. I paid for my car and input all info online and paid an Uber to take me for an hour to the enterprise location. On my way to enterprise the staff at enterprise called me. They said they don't have the car that I prepaid and booked. I said no problem just give me whatever car you have. They said fine. When I arrive, they tell me that they cannot rent to me unless I switched names with my wife and she has to be present at that time. That's impossible. She needs to be looking at schools and I need to be looking at houses. I told them they just wasted a lot of precious time and money of mine. Can they help me at at least get back to my place. They said no, I asked him if I could talk to a manager they said no the manager is too busy doing Marketing. Why are you doing more marketing when you can't even take care of your existing Client. read more

Easy and quick service, especially Nancy who was super helpful and funny! She really brightened my day. Thanks Nancy!

If you can, choose another location or different company. Our experience was atrocious: on the second day of driving our upgraded insurance replacement vehicle, the vehicle broke down without warning on the side of the road 2.7 miles away from the branch. From my work I called the branch for help, was put on hold for 15 minutes and then they said there was nothing they could do and we had to call roadside assistance and the once the vehicle is towed my pregnant wife and two young children could leave the side of the road and Uber to the branch to go through the process of getting a replacement vehicle. After a full hour on the phone trying to get help, I finally got a tow scheduled to my wife who was dressing an eight year for a soccer game on the side of the road. Now today trying to get a replacement vehicle scheduled I've been on hold for 27 minutes and then got "your call cannot be transferred, goodbye." This is insane. read more

So far I have not been impressed with my time at Entraprise in Encinitas. They are located in a highly congested parking lot. They are deeply understaffed. When I arrived for my 10 AM apt, their was one person working and a line down the hallway. The one person working at the front was clearly trying his best. The staff is friendly and truly caring. I don't know if someone didn't show up today or what, but this review is no reflection on the staff and everything to do with the management of the operation. The poor overworked employee had multiple people trying to return keys to him while also trying to set up other people with their new cars. Even though I made an appointment, my car was not ready, nor even in the lot when I arrived. They continually tried to upsell me into a big more expensive car until my car arrived. I waited 1 hour for my car even though I made a reservation and the staff continually assured me my car was "on it's way." At the 50 min mark another 3 employees showed up and the overworked employee ran to the car wash station. Unfortunately the staff does not wear name tags so I am unsure who helped me. I was given a small discount for my time and trouble, but in the end it was not working waiting outside for over an hour. If you need to rent a car from a reliable place I would suggest looking elsewhere. read more

Enterprise Rent-A-Car - Front door and signage - Car Rental Near Me - Encinitas, California

We were told the day before our reservation they were having trouble securing our car type - but the manager Colin Hernandez came to our rescue and secured and even better car for us. Thank you! read more

Mia is AMAZING! Every time we rent from here which is a lot she always makes it a smooth rental. Our car is always ready and she is so professional and kind. We will keep renting from here and from Mia! read more

I rented a car at the Enterprise located in Encinitas at the beginning of March 2024. Although, there were some breakdowns, the staff took the initiative and carried through with exceptional service. Great communication skills, friendly approach! read more

Not one to typically leave positive posts for rental car companies... BUT this experience was different. The branch manager Colin went out of his way to ensure I had a vehicle to fit my needs. I was leaving San Diego to Lake Tahoe. Needing 4x4 drive. When he couldn't locate me what I needed he stuck with the search ... and two days later found it. I was thrilled! He even called me on his personal cell to ask how everything went on the exchange. He was OOO. Colin has a passion for his work and it shows. His team too, Nice job, wouldn't hesitate to use this site again. read more

They have no clue about customer service! After confirming my reservation with them the day before for a dropoff at a repair shop, they said they lost my reservation, showed up an hour late and then said I had to go to their store to pick up my rental. When we complained about this treatment to the manager, he ignored our complaints and refused to rent to us. Seriously? Talk about poor customer service! We went with Hertz who know how treat their customers well. Don't rent from Enterprise. read more

DO NOT TRY TO RENT FROM HERE. I reserved a car 3 months ago for a family trip over Christmas, we have a large family and need a 7 seater. Enterprise reached out to confirm two days before our rental was to start. Two hours before PICK UP TIME the manager called to say there was no car for us. Apparently they have one in their fleet and the previous customer extended. WHAT? When you called to confirm two days prior, could you have let us know this was a possibility? She said she would work on finding another and call me within two hours. I never heard from her again. Unfortunately at this late date there were no large cars anywhere in San Diego since it was Christmas, the few available after Christmas were 4X the price. This ruined the trip we had planned for months. read more

Everyone at this location is always coming through when needed!! Jesse, Mia and all the staff are amazing! So kind and very accommodating! Thanks to everyone at this location. Never fails to have a wonderful experience. I drive from Escondido just because I know I will get what I need here. Great customer service. read more

We are very shocked that the manager from this location Daniel is very rude and treating us very disrespectfully harassing us on the phone and threatening us to pay 1,000 for a week of having a rental, won't even explain us the estadios on why is one thousand dollars when the insurance covers up to $35 Idk why he's acting like this when we as customers deserve a detail version of charges I think he is discriminating us because we are Latin and being there I saw how he treats American people totally different from what he is treating us. It surprises me that a managers of a store e acting like this makes me think how is he even a manager plus he shouldn't be discriminating us he also looks Latino to be discriminating against us We also called so many times to get a smaller car and he wouldn't even work things out with us Won't even put us on a list to that's not how customers should be treated cuz thanks to customers he has a job and he gets a check if he has his own problems he needs to leave them at home and don't be taking out his unhappiness at his job with us It's so sad to have to deal with people like this He called corporate over the weekend but apparently they haven't talk to him His attitude it's not the way to go and how embarrassing tat he can call him self the manager of the store If he doesn't like his job he should be replace with someone else Daniel is discriminating customers and that's wrong read more

I received excellent customer service from the Manager, Araya, at Enterprise in the (Raleigh/Durham International Airport). She was kind and very helpful in helping me with my reservation to choose a car. The other employees were there to help me after Araya finished with my reservation. I was very grateful for the service I received. I will be getting more rentals in the future from Enterprise. I recommend Enterprise for your travel needs. Thank you, Araya! read more

Had a fender bender and the other drivers insurance covered me with a rental. They were fast and got me in and out in no time. They even texted me the next day to see if I was okay. Awesome place read more

Enterprise Rent-A-Car - Finally getting my rental after car accident - Car Rental Near Me - Encinitas, California

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