I used to only rent from Hertz - until I tried Enterprise ... their employees are (it seems) always young - and importantly always earnest, very attentive to Customer Service, and all round excellent. Now I ONLY use Enterprise! In this case i tried the Del Mar location which was a new one for me (Encinitas was booked) and I had a fairly new person there, Kenneth P. who took care of everything professionally and with a smile. Simply getting a lift to the location - and then a ride home - were most worthwhile and Kenneth was great. Almost forgot to mention; I rented a car for the week and it was a delight! Father / Daughter road trip and so worthwhile .. Rob W. read more

The the people were very nice. We were picked up at the train station. What I did not like about the process was to find, as I was getting the car, was the $300 deposit required with all rentals. I understand the need for the deposit but to NEVER HAVE MENTIONED IT is wrong. Also, the person insisted that all charges had to be on one card. WHAT MALARKEY! Was I required to pay only with a card? If I wanted to pay with a card and cash would that have been okay? These folks need to get their act together. I won't use Enterprise again. The the people were very nice. We were picked up at the train station. What I did not like about the process was to find, as I was getting the car, was the $300 deposit required with all rentals. I understand the need for the deposit but to NEVER HAVE MENTIONED IT is wrong. Also, the person insisted that all charges had to be on one card. WHAT MALARKEY! Was I required to pay only with a card? If I wanted to pay with a card and cash would that have been okay? These folks need to get their act together. I won't use Enterprise again. read more

Hello! I turned in a brownish charcoal Malibu car today at 6PM. I left a personal item in it. Please let me know if you still have it. It's silver and square on the front seat.....cannot miss it. I will be there tomorrow at 8AM to get it. I couldn't call directly or message directly. Hoping you kept it safe please!! read more

I honestly don't even know where to start with this place. I showed up at 12:17 thinking I was totally fine, and nope -- apparently their lunch break started at 12:15 on the dot. Like... seriously? Two minutes and I'm just out of luck? So I just stood there. There were other people too, all kind of confused, just waiting around because nobody said anything. Time just kept going and nobody came back, no update, nothing. It ended up stretching all the way to 1:15 which is actually insane for a "lunch break." At 1:14 (yes, one minute before they're supposed to be back), I went up to the window just to see if anyone was even there. The lady inside literally looked at me, nodded her head no, laughed, and then went right back to watching something on her phone like I didn't exist. No "we'll be right back," no apology, nothing. Then, she continued to watch stuff on her phone until 1:27 I've never felt more like a complete inconvenience to a business I'm literally trying to give money to. The whole thing felt unprofessional and honestly just rude. If you're going to run a place like this, at least acknowledge the people standing right in front of you. Would not recommend at all. read more

I came here to pick up my car. My reservation was at 11:00. I confirmed the reservation the day before. I wound up arriving a little after noon and was met with this sign and the place was closed. I was already running late so I could not wait another hour in the parking lot to pick up my car. I called the number and someone told me they went to lunch because I was late picking up the car and they didn't think I was coming. Um, how about a phone call!? Am I the first person who didn't arrive right at the projected pick up time? Seriously ridiculous. I wound up having to go to another location. read more

I had arrived Dec 22 to pick my car rental up and found a full lobby, a 2 hour+ wait, and a possibility that I wouldn't be getting a car at all as the system somehow allowed a massive overbooking issue. To be honest, this would've been a pretty awful experience if not for Gabby, who was essentially running a one man show. I watched people, in real time, be told they'd have to wait two hours and may not get a car, and some of them reacted very poorly and took it out on her. She held strong, treated them with kindness, made sure she checked in with everyone periodically, went in the order people came in and handled business. I watched her be verbally harassed, yelled at, treated as if she had caused the overbooking problem herself but she handled it like a pro and de-escalated the tense situations. I have absolutely NO IDEA why the bean counters decided she should have to work alone on one of, if not, the busiest rental days of the year. I don't think she even had a chance to eat lunch, which isn't fair. I'm giving this review 5 stars, however these stars belong not to Enterprise but to Gabby, for being such a kind, hard working, personable, communicative and professional employee who did everything she could to make sure I and everyone else who came in got a car. She treated people with kindness while they spat venom. She didn't lose her cool when the phone was ringing off the hook and multiple people were demanding her attention/a car. I've done 10+ years of customer service so I know a stellar employee/experience when I see it. Thanks again Gabby, I really appreciated your efforts and making sure I still received a vehicle. read more

This enterprise car rental location is very small and although we had an appointment, we had to wait over half an hour for our car to be serviced. There were several other people there waiting as well. However, we have to complement the one male employee who had to handle everyone plus clean the cars we were going to rent and that included interiors and car washes for the exterior. His name is DORO ARAD and we applaud him for doing the work of 3 employees!! All the while he was extremely polite and professional. I hope his manager and Enterprise executives acknowledge his work ethic and positive attitude.. TIME FOR A RAISE for DORO !, read more

Reserved an AWD SUV a week ago for pick up today, got a message a couple hours ago that they don't have any. We leave for our trip tomorrow morning. No apology, no offer of a discount for next time. We are screwed. This place SUCKS!! read more

I was more than impressed with the employees at this location! Luis Perez and a sweetheart girl that answers the calls are awesome! Incredibly supportive! Even, Not open on Sundays- I was still able to drop the car off. Every rental, as it was a few as the dealership wasn't getting the job done- Luis always was fast, worked out the best deals along side the insurance and I completely taken care of every time. read more

Mia is Amazing!! She was so helpful when I had to get a rental after a car accident. She checked in with me & updated me on all of my insurance information. The car was perfect for what I needed to do and I ended up having it for 2 months!!! read more

The courtesy of the staff. Also they picked us up a home and when we returned it they took us back home. Great service.

I live nearby to this location & was sent here by my insurance company to rent a vehicle while mine was in the shop. It's a small location, but they were very efficient, professional, and friendly. Bonus points for being paperless!!! read more

Jesse & Tim-Got me in and out and on the Road in record Time. Professional, fast and easy..TY;)

Solana Beach location is such an awesome place to rent a car! Mia was helpful and did a great job getting us a car. She made it easy!

Rented a 7 passenger van to pickup my daughter's family at the airport. Called and went into the office twice the week before to check that they would have the 7 passenger van. And they assured me that they would. Showed up the day of the rental and was told they had NO van available, but they would call around to other locations and try to find one. after waiting one hour in the office they found a Ford Expedtion. It was so big and high that one of the kids fell out of the car getting out and broke her collar bone, spend one day in the hospital. This company takes rental reservations with no intention of ever having the car you reserved when you. AVOID THEM and rent somewhere else! read more

First of all this is the most bizarre enterprise I've ever been to. They pretty much go into the back and come out when they feel like it. I show up to a room of about 6 people All standing around in the lobby listening to the employees in the back, very obviously customers are a 2nd thought. I was sent to this location from enterprise roadside assistance to replace a rental car. ( they send a link with Uber so this was the correct location) I ask the front desk for the car and he says he can't look me up, there is no email to prove my point ( although tons of texts with roadside to prove my point) and there's nothing he can do. I'm incredibly shocked because I had just spent hours waiting on a tow truck, getting ubered around, pretty much spending my entire day figuring this out. So I call the road assistance and put it on speaker for the front desk and they confirm that they just didn't send an email to this man but they had the note on my account. He again states without an email there is nothing he can do and then says the business is closed. At this point I've spent over 5 hours trying to get a new car just to be told that I need to Uber to another location an hour away in traffic to get any help. Just horrible, there is a number of things he could have done to confirm my info but instead he wanted to throw a crying girl out of the business and go about his day. I go to the other location and lo and behold they can look me up, see the notes and are shocked that this man didn't just call and confirm. I was in and out of the other location in 15 minutes. read more

They wanted to give us what they wanted, even though we booked four weeks ahead for a Tahoe, and last minute they didn't want to give us the car and gave us a old white van that looked like it was going to break down a hour into our trip and looked like those sketchy vans. Was disgusting and broken down inside never again worst experience? Thankfully was able to get my refund! read more

Very convenient neighborhood location, but plan on spending a lot of time waiting. Not quite as bad as the DMV, but there never seems to be any urgency to keep things moving. On both occasions there was only one person signing out cars with around 3 or 4 parties waiting. read more

Needed a car on short notice - Landon in Solana Beach took great care of me! Service with a smile and a nice clean car. Highly recommend!

Rented a exotic car using Enterprise.com. What a nightmare. Showed up and there was no car. Needed a ride back home or to another enterprise and was basically told to get into my urber and go. Manager would not give me his name. Called corporate and they did nothing. I travel all over the world and I have never seen a manager that was such a jerk. He is in the wrong job! read more

Cain is one of the managers at this location and he is professional courteous takes good care of his clients. rent at this location with confidence! read more

picked up my car today super fast and smoothly! Amanda was all by herself and absolutely doing the best job with customers! Thank you enterprise! read more

Terrible customer service at this location. Nearly ruined Christmas. I had rented a car using enterprise.com and went to the Solana Beach/Del Mar location to pickup the vehicle I reserved. The representatives at the desk said they had rented more cars than available and this was a known issue with their website www.enterprise.com. He advised me there was nothing they could do since no cars were available. When I had asked if they could refer me to another location, they advised that would be of no benefit. I requested a phone number for their store Manager which the store employee reluctantly provided and I contacted the Manager and left a voicemail. Within a few minutes I received a call from another location who had found a car for me per their Manager and was able to help me out. read more

Enterprise has always been one of the most dependable and efficient car rental companies in my opinion, but the customer service at this location was exceptional. Especially Josh who helped with the reservation- from confirming my rental 24 hours before, making sure I had a great, reliable car and really going above and beyond to make us feel valued. THANK YOU!! read more

Well we thought everything was great! They ended up charging us over $400 for 1 day when Kyle told us the deposit was refunded when we dropped the car back off! Also I called ahead and requested a ride back to our hotel and was told that would be fine but once we got to the drop off location was told can't give us a ride. That's why I picked enterprise. Also, the guy when I picked up the car(Domingo) has horrible customer service and wouldn't take my debit card! I'd rent from somewhere else. read more

Travis went above and beyond for my husband and I to find the exact car we were looking to rent even if it was at another location. Thank you for coordinating and making our day special! read more

Jordan is a rockstar!!! She was the only one working today at 330pm. She took care of 4 customers while keeping her cool. She worked the whole lot on her own and did everything she could to service everyone. My wife and I walked away from there with a smile on our face. Thanks Jordan and keep up the great work! read more

Thank you Enterprise for helping some grateful truck drivers city hall was giving us a hard time for parking in front of our hotel when Enterprise stepped up and let us park in there lot you guys are the bestbig thanks read more

Went to get a rental from Interprize in solana beach Katie and Maggie were great to deal with courteous and professionals completely satisfied with there service read more

Nancy was very efficient, helpful and friendly, even though she was very busy with three different clients just as the doors opened at 8am. She managed to keep everyone happy by communicating with us all and doing her best to keep things moving. The SUV we rented was clean, affordable and very comfortable. The location next to the Holiday Inn was very convenient. We will be back for future rentals and look forward to dealing with Nancy again. She is a real asset to your organization! read more

Renting a car usually isn't a pleasant experience for me. But it was at this Enterprise location, which was inside the Hilton Hotel in Del Mar. The cars are stored off site so it's atypical for a car rental center. And the parking situation is a bit interesting. But they had the car I wanted, when I wanted it, and in mint condition. No pushy upsell for insurance. Fair pricing. Great service (Ariel was the attendant). I would definitely rent from this location again. read more

This was the best, fastest rental car return I have ever done before. Originally got the rental from Enterprise in PB, but returned it to this location. I called about 30 mins before closing to make sure I was allowed to bring it to this location to return it. After I confirmed with them I raced over to return it. As I was pulling into the front of the hotel, the girl I spoke with on the phone was already halfway down the steps to meet me. She quickly looked the car over and went to print out a receipt. I couldn't believe how fast and friendly she was. It literally took under 2 mins to return the car and get all the paperwork. The girl that helped me was a sweetheart and I wish I had her name to thank her. I had dealt with the Enterprise in Sorrento Valley and the one in PB and they were both rude. This place was awesome! 5 stars all the way! read more

I had a great experience at the Solana Beach Enterprise. Drew and Jacob were very helpful and courteous. Everything was fast and easy. Our rental was exceptionally clean. We will definitely use them for all of our rental needs. read more

Service with a smile. Thank you Melody. I had a great experience. The Del Mar office is conveniently located to me and the Del Mar Racetrack. Jake was very polite and helpful on the phone and in person. Melody graciously took over checking out the car with me and helped me return the car. They work well together, are professional, and are very kind with communication errors, especially when I made the mistake. I rent enough cars to know that there were no high pressured tactics. They explained the coverage options and then let me make the choices. They answered all of my questions and were available on the phone when I had mid-rental questions. Everyone makes a mistake. They did not make me feel bad when I erred and I appreciate that. read more

Terrible experience. I was brought here from a different enterprise location, because the one I made a reservation at didn't have any cars available for me at my scheduled pick up time. The car this place gave me is an absolute piece of shit. It is filthy dirty - had not been washed or vacuumed, there is smoothie (or some other indistinguishable liquid) all over the back seat, this morning the windshield wipers hardly worked and there is a film on the windshield making it almost impossible to see in the rain. One of the headlights is either out of pointing in the wrong direction, so people almost pulled out in front of me twice. I feel very unsafe in this car, I called to complain and their advice is to go to another location and attempt to exchange the vehicle. Terrible customer service. read more

This place charged my credit card more than twice the contract price for three days of a car rental and won't respond to my request for an explanation. Watch out for this gyp joint! read more

Where do I begin... when I arrived there with my kids Jason helped me out. He was the most unprofessional person I met. He gave me such a hard time to get the car that I had reservations for. Then he advised I cancel my insurance with Expedia and get insurance with them. I said no and he said well call your insurance and let me know when your covered. My insurance said they already had the proof so when I went back he said oh I never told you to stay he was giving me the tub around I decided to turn in my car 2 days earlier which I was glad I did he also inform me that there would be a manager there @ 6 am when I arrived there today. There was no one there on site. I called customer service put a complaint. Drop the car got a Lyft driver. Apparently from the Lyft driver she's picked up several people there that haven't had a good experience I highly don't recommend this place go somewhere read more

Enterprise Rent-A-Car - Car Rental Near Me - Solana Beach, California

Awful place. Got the car, thought everything would be okay. Left my wallet in the back in a hidden location (I was moving furniture in the car so I know EXACTLY where I left it). I called the place MULTIPLE times saying "this is where it is please get it for me." They told me it wasn't there. I said please double check and call again. They never called again. Whoever cleaned it 100% stole it. Lol glad my $10 and declined credit card are treating you well. Its not about what you guys stole, it is about the trust- I will NEVER come back to you guys & I will make sure to tell all my connections. Monitor your employees. read more

Reserved a car 2 months ahead, got an email confirming. Arrived they didn't have the car we reserved . They tried getting us to smaller care or bigger. Had to take thier car to a different site to exchange for the car we wanted...thanks for the inconvenience... read more

This was the first time I used Del Mar Enterprise. They were very helpful in picking us up and dropping us off at the train station in Solana Beach. All three of the customer service representatives were friendly and helpful. The price was exactly what I had been quoted through Costco. The only thing that could have been better was that there wasn't any fluid to wash the windshield. Maybe I am a princess, lol, but I like a clean window. Due to ash from a local fire and a little bit of rain it was hard to see. Thus the 4 stars... read more