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    Avis Rent A Car

    3.7 (53 reviews)
    Closed 8:00 am - 5:00 pm

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    6 months ago

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    5 months ago

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    5 years ago

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    3 years ago

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    2 years ago

    I've been renting here a few times now. And the same person that has been helping me is amazing. Very friendly and easy to work with.

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    4 years ago

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    6 years ago

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    4 years ago

    Tony is the best at Avis/Budget rental agency in Poway! So glad I chose that location instead of the airport.

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    8 years ago

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    7 years ago

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    5 years ago

    Tony and staff are wonderful! Their customer service is truly the best I've seen at any rental location.

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    14 years ago

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    9 years ago

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    Page 1 of 2

    Ask the Community - Avis Rent A Car

    Review Highlights - Avis Rent A Car

    When they pulled out their China passports, I noticed that some people stepped back (seriously); not Tony.

    Mentioned in 29 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.3(188 reviews)
    0.5 mi

    First off, let me say that I have had multiple issues here but continue to give them a chance. Many…read moretimes, they end up resolved as long as you are present and insistent, but today really tops it. I booked my reservation in advance, more than a week. I was supposed to pick up today at Noon but received a call at 11:30 saying the car I booked had a flat tire and that they were going to get it fixed. They did not have another option, so I opted to delay my trip to wait a couple hours. 4 hours later, I still had not hear from them. I spent over an hour trying to get the branch to answer one of two phone lines. When I did finally get someone, he said the car was still at the shop, unlikely to return and they were too busy to update me. He also told me they had no other options. He transferred me to the Kearny Mesa location and told me he saw "two" available vehicles there. Of course, they too are completely sold out. I now am missing a minimum of a day of my trip, IF I can even find a car by tomorrow with ZERO accountability from this location. They did not care about my time, my waiting on them, my trip, or even to find me a replacement. It's pretty disappointing to have had these types of experiences with them and Enterprise. I've given them so many chances, from not having my car class, to giving me cars I had to instantly return due to needing service, etc. There are some really pleasant staff, but being "nice" doesn't fix the problems.

    I am legit shocked with my great experience renting a car from this location!…read more So, someone pulled a hit and run on my car leaving such damage that I couldn't open up my drivers door. To drive my car I needed to go in the passenger door and maneuver myself over to the drivers side. If you think you'd be a bit clumsy doing this? Imagine that ramped up to a thousand and you'd have a little bit of an idea of how I fared before bringing in my car to the shop. They said it would take a week and off to rent I went! They are so nice at this location, and they don't pull the weird stuff many renting cars worry about. I can't recommend this location enough. No surprise charges, very kind people, and a ton of value when you're left in a tough situation!

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.8(65 reviews)
    4.5 miRancho Bernardo

    The the people were very nice. We were picked up at the train station…read more What I did not like about the process was to find, as I was getting the car, was the $300 deposit required with all rentals. I understand the need for the deposit but to NEVER HAVE MENTIONED IT is wrong. Also, the person insisted that all charges had to be on one card. WHAT MALARKEY! Was I required to pay only with a card? If I wanted to pay with a card and cash would that have been okay? These folks need to get their act together. I won't use Enterprise again.

    This review is first for Enterprise in Rancho Bernardo My wife reserved three weeks prior to the…read morepick up date of November 25 two days before Thanksgiving holiday it was confirmed for the big SUV like suburban or similar. She came on Tuesday the 25th to pick up. They said they have nothing and can only offer the Nissan Versa, which is a very small car for five of us to travel for a week. I got panic and called Enterprise in downtown SD, they found an Equinox which is ok for 5 passengers, I have a confirmation in my email also, drove down to get it. Same situation we don't have it. We only have a small car like a Corolla.. At this point, I don't know what to tell you just don't rely on enterprise Rent-A-Car you will be disappointed in both locations. I guess this is how they run their company. It is the company's model is to take reservation and deal with the delivery.

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    Budget Car Rental

    Budget Car Rental

    1.0(9 reviews)
    5.2 miRancho Bernardo

    Zero Stars, this place will ever again, have my business…read more Advertised at "unlimited miles" booked online. At the counter they told us we are charged $350 if you take the car beyond "Southern California". No cancellation refund. We paid for our full 4-day trip, and didn't even end up renting the car. Employees are aloof to you, at best. Horrible service and employees couldn't care less.

    This was a bad experience, saved only by Budget Rental in Poway…read more I tried booking a car through AARP. after filling out all the details three times the Budget website would not work with theAARP site. I eventually booked using the Budget number which transfered me to the Caribbean call center, which went well. On the day I went to collect the car at mid day, the office was closed. A note in the window said to call or text. I did and the person said she was out doing stuff and would be back. Fifteen minutes later I called again to politely enquire when she would back, thinking that if she was going be a while I would get lunch. She curtly told she was already there. Her manner throughout the transaction was humorless and unfriendly, despite my attempts to make light conversation. She then gave me a Nissan Altima, instead of the Toyota Corolla I had reserved. I queried this and was told nothing else was available. However, there were several Toyotas on the lot. Upon driving the Altima home, the left side suspension made a knocking sound, felt worn and I felt uncomfortable driving it on the freeway to San Francisco. I returned to the office but once again, it was closed, despite me leaving a message saying that I was returning. I called the number several times, no answer. I left several messages, no call back. I sent several texts, no response. Eventually, I called the main office, explained my dilemma and was advised to change the car at next nearest Budget center. Tony at Budget in Poway was extremely helpful, friendly and had me another vehicle in no time. I highly recommend using this office in Poway. A good experience. Tony said I could return the car to the RB Budget office, but I declined, as I didn't want anything to do with someone so unprofessional and devoid of customer skills. I will probably, not use Budget again, as RB is close to me and there is an alternative.

    Hertz Rent A Car

    Hertz Rent A Car

    1.4(7 reviews)
    1.8 mi

    When I returned the car. I filled fully a tank of gasoline, and 1 hour early. They're running…read morebehind. They tell me left a key on the table with a copy of a rental paper, they will email me to let me know is completed. I find out it's a totally wrong. . They over charged me. Vanessa is a manager of Hertz car rental is not a honest person. Her words is not alignment with her action. Last Thursday 12/11/25. I went in with my boyfriend to complained about they over charged to my account about return the car 1 hour later, charged 1 tank of gasoline. It's a totally is wrong . Vanessa said no worries, it's on pending, it will go away. Ending up. It didn't go away, they still show on my credit all the charges from Hertz. Be careful everyone, check on your credit card, don't trust Vanessa for Hertz car rental.

    Worst experience ever! My son is a college students, he came home for Christmas, he tried to rent a…read morecar, on the day he picked up the car, they gave him a truck, a big pick-up. My son never drove a big truck before, so he asked for another car. They charged him $150 more per day for a Nissan SUV! That is robbing an college student's money! When I got home, I told my son to return the car, the lady with short hair at the Hertz rental place wanted to charge him $200 for less than an hour rental! I wanted an explanation, she not only did not give me any explanation, but also pointed finger at my face and asked me out. She took advantage of an young kid without any experience. And tried to get rid of the parent who is paying the money. Her face was mean and cold, acting like I owned her huge amount of money. Wow, just unbelievable ! Folks, never step into this place to rent the car, unless you are willing to let them take the money out of your young kid's pocket!

    Avis Rent A Car - carrental - Updated May 2026

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