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    Avis

    2.0 (96 reviews)
    Open 7:00 am - 6:00 pm

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    Locked but open with a number to call/text that doesn't answer.

    Horrible place. I reserved and paid for a full-size sedan for a week, but they only gave me a compact car. No apologies, no price adjustment. The tank was 6/8 but the contract said full. They corrected the fuel level by hand when I showed a picture but it was not updated in the system. Upon return at 11:45 am on a weekday, the office was locked but with an open sign with a number to call or text. They ignored my texts and calls and they didn't show up for 25 minutes. They didn't even offer an apology for keeping me and another customer waiting. Then they try to make me pay for gas (returned with 7/8) and for an extra hour. Avoid. They are dishonest, scammy and with zero customer service skills. Avis needs to fire those hardly working there.

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    9 months ago

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    3 months ago

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    2 years ago

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    6 years ago

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    5 years ago

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    4 years ago

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    3 years ago

    The manager, Richard Cranium, refused to honor Corporate discount and would not rent us a car. SO Greedy. AVOID.

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    11 years ago

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    8 years ago

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    5 years ago

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    11 years ago

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    7 years ago

    Not surprised with these reviews. Very unprofessional and very disappointing. Honestly, one of the worst experiences with this industry.

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    9 years ago

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    14 years ago

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    Page 1 of 3

    Ask the Community - Avis

    Review Highlights - Avis

    Cyndie and Stephanie are great to work with whenever I am in need of a rental vehicle.

    Mentioned in 2 reviews

    Read more highlights

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.8(65 reviews)
    0.1 miRancho Bernardo

    The the people were very nice. We were picked up at the train station…read more What I did not like about the process was to find, as I was getting the car, was the $300 deposit required with all rentals. I understand the need for the deposit but to NEVER HAVE MENTIONED IT is wrong. Also, the person insisted that all charges had to be on one card. WHAT MALARKEY! Was I required to pay only with a card? If I wanted to pay with a card and cash would that have been okay? These folks need to get their act together. I won't use Enterprise again.

    This review is first for Enterprise in Rancho Bernardo My wife reserved three weeks prior to the…read morepick up date of November 25 two days before Thanksgiving holiday it was confirmed for the big SUV like suburban or similar. She came on Tuesday the 25th to pick up. They said they have nothing and can only offer the Nissan Versa, which is a very small car for five of us to travel for a week. I got panic and called Enterprise in downtown SD, they found an Equinox which is ok for 5 passengers, I have a confirmation in my email also, drove down to get it. Same situation we don't have it. We only have a small car like a Corolla.. At this point, I don't know what to tell you just don't rely on enterprise Rent-A-Car you will be disappointed in both locations. I guess this is how they run their company. It is the company's model is to take reservation and deal with the delivery.

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    Budget Car Rental

    Budget Car Rental

    1.0(9 reviews)
    0.8 miRancho Bernardo

    Zero Stars, this place will ever again, have my business…read more Advertised at "unlimited miles" booked online. At the counter they told us we are charged $350 if you take the car beyond "Southern California". No cancellation refund. We paid for our full 4-day trip, and didn't even end up renting the car. Employees are aloof to you, at best. Horrible service and employees couldn't care less.

    This was a bad experience, saved only by Budget Rental in Poway…read more I tried booking a car through AARP. after filling out all the details three times the Budget website would not work with theAARP site. I eventually booked using the Budget number which transfered me to the Caribbean call center, which went well. On the day I went to collect the car at mid day, the office was closed. A note in the window said to call or text. I did and the person said she was out doing stuff and would be back. Fifteen minutes later I called again to politely enquire when she would back, thinking that if she was going be a while I would get lunch. She curtly told she was already there. Her manner throughout the transaction was humorless and unfriendly, despite my attempts to make light conversation. She then gave me a Nissan Altima, instead of the Toyota Corolla I had reserved. I queried this and was told nothing else was available. However, there were several Toyotas on the lot. Upon driving the Altima home, the left side suspension made a knocking sound, felt worn and I felt uncomfortable driving it on the freeway to San Francisco. I returned to the office but once again, it was closed, despite me leaving a message saying that I was returning. I called the number several times, no answer. I left several messages, no call back. I sent several texts, no response. Eventually, I called the main office, explained my dilemma and was advised to change the car at next nearest Budget center. Tony at Budget in Poway was extremely helpful, friendly and had me another vehicle in no time. I highly recommend using this office in Poway. A good experience. Tony said I could return the car to the RB Budget office, but I declined, as I didn't want anything to do with someone so unprofessional and devoid of customer skills. I will probably, not use Budget again, as RB is close to me and there is an alternative.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.3(188 reviews)
    4.4 mi

    First off, let me say that I have had multiple issues here but continue to give them a chance. Many…read moretimes, they end up resolved as long as you are present and insistent, but today really tops it. I booked my reservation in advance, more than a week. I was supposed to pick up today at Noon but received a call at 11:30 saying the car I booked had a flat tire and that they were going to get it fixed. They did not have another option, so I opted to delay my trip to wait a couple hours. 4 hours later, I still had not hear from them. I spent over an hour trying to get the branch to answer one of two phone lines. When I did finally get someone, he said the car was still at the shop, unlikely to return and they were too busy to update me. He also told me they had no other options. He transferred me to the Kearny Mesa location and told me he saw "two" available vehicles there. Of course, they too are completely sold out. I now am missing a minimum of a day of my trip, IF I can even find a car by tomorrow with ZERO accountability from this location. They did not care about my time, my waiting on them, my trip, or even to find me a replacement. It's pretty disappointing to have had these types of experiences with them and Enterprise. I've given them so many chances, from not having my car class, to giving me cars I had to instantly return due to needing service, etc. There are some really pleasant staff, but being "nice" doesn't fix the problems.

    I am legit shocked with my great experience renting a car from this location!…read more So, someone pulled a hit and run on my car leaving such damage that I couldn't open up my drivers door. To drive my car I needed to go in the passenger door and maneuver myself over to the drivers side. If you think you'd be a bit clumsy doing this? Imagine that ramped up to a thousand and you'd have a little bit of an idea of how I fared before bringing in my car to the shop. They said it would take a week and off to rent I went! They are so nice at this location, and they don't pull the weird stuff many renting cars worry about. I can't recommend this location enough. No surprise charges, very kind people, and a ton of value when you're left in a tough situation!

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Avis - carrental - Updated May 2026

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