First off, let me say that I have had multiple issues here but continue to give them a chance. Many times, they end up resolved as long as you are present and insistent, but today really tops it. I booked my reservation in advance, more than a week. I was supposed to pick up today at Noon but received a call at 11:30 saying the car I booked had a flat tire and that they were going to get it fixed. They did not have another option, so I opted to delay my trip to wait a couple hours. 4 hours later, I still had not hear from them. I spent over an hour trying to get the branch to answer one of two phone lines. When I did finally get someone, he said the car was still at the shop, unlikely to return and they were too busy to update me. He also told me they had no other options. He transferred me to the Kearny Mesa location and told me he saw "two" available vehicles there. Of course, they too are completely sold out. I now am missing a minimum of a day of my trip, IF I can even find a car by tomorrow with ZERO accountability from this location. They did not care about my time, my waiting on them, my trip, or even to find me a replacement. It's pretty disappointing to have had these types of experiences with them and Enterprise. I've given them so many chances, from not having my car class, to giving me cars I had to instantly return due to needing service, etc. There are some really pleasant staff, but being "nice" doesn't fix the problems. read more

I am legit shocked with my great experience renting a car from this location! So, someone pulled a hit and run on my car leaving such damage that I couldn't open up my drivers door. To drive my car I needed to go in the passenger door and maneuver myself over to the drivers side. If you think you'd be a bit clumsy doing this? Imagine that ramped up to a thousand and you'd have a little bit of an idea of how I fared before bringing in my car to the shop. They said it would take a week and off to rent I went! They are so nice at this location, and they don't pull the weird stuff many renting cars worry about. I can't recommend this location enough. No surprise charges, very kind people, and a ton of value when you're left in a tough situation! read more

Completely unprofessional. No regard to customer service. Do yourself a favor and make extra bookings at other rental places as back up plans. Had to cancel my trip do to no cars available and they did nothing to find me a car. read more

Enterprise in Poway does not have the best choice in cars. I should have went to Mission Valley location to have more options to choose from. They were also more expensive than Hertz. Insurance covered $25 a day and still had to pay an extra $5 overage per day for a tiny compact car. I came the first day and they had no sedans. It's been out for days. Said to come back next day when people return cars. Came back and nothing. They were left with trucks and giant SUV's. I settled w a Chevy Spark. At least it has Apple Car Play. I saw a car wash and detailing on site but the car was not cleaned. Dirty on the outside and dusty inside. They no longer have Clorox wipes for you. The gas tank was not full. Service had always been great at all Enterprises. It's just the selection of cars on hand that was frustrating. I would recommend to go to larger locations or near the airport. I usually get free upgrades when there's an abundance of cars. In this case, it felt like I got down graded. read more

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I am very satisfied with my experience working with this company. The staff is always very attentive and polite. I was assisted by Christina Sherwood, and I want to highlight her professionalism in customer service. Since my Hyundai dealership is located in Poway, this was the closest branch of the company. Everything was clear and to the point. I had an unpleasant incident during a trip (someone hit my car and ran), but I didn't have any issues -- I was treated politely, the insurance paperwork was completed, I paid the deductible for my insurance company (which covered the repair), and I was immediately given the same car model, just a different color. I drove it for several months and only have positive things to say. read more

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Received a rental from this Poway location after getting my car repaired at a body shop nearby. The scheduling and pick up was effortless, and they had a few newer full size cars here. Staff was friendly, but note that they only offer courtesy rides if it is within distance in Poway. read more

Got a loaner while my car was in the shop. They shuttled me over to pick up the loaner, and it was really simple and easy to return. Awesome people to work with, thanks Enterprise! read more

We had to get a vehicle last minute and when we stopped by Enterprise in Poway, the 2 gentlemen working were very busy but very helpful. We were in and out. read more

Horrible place, I've seen Chuck E. Cheese's run more efficiently . We reserved a car for thanksgiving , 4 weeks prior to our trip. Got to the Poway location and they didn't have a car, nothing was available. Called the 1800 number they told us someone would call us back and that didn't happen. Called the 800 number multiple times after that, no one got back to us, same lie each time "someone will call you back" they ruined our entire trip. We stayed home. They ruined our entire trip and provided no customer service. The workers are horrible. Do not go. They will ruin your life. read more

Wow! Great service and great people! Had to get my car serviced and got shuttle service here to pick up a loaner. Everyone was super fast and efficient! read more

Had an amazing experience renting a car recently at the Poway Rent A Car location. It's not often you pull up and are immediately greeted in the parking lot by a smiling individual. Shockingly it wasn't a sales person or manager, but instead a young man named Chris H who was a car detailer who was busting his butt to clean a car that just came in, while also greeting myself and another individual. Once we got into the car, we were shocked at how immaculate the car was both inside and out. Funny enough, it was the same car Chris had just detailed. I hope whoever runs this location realizes Chris is what's missing today from companies... he's articulate, kind, cares about customers enough to say hello and be polite, PLUS cleans a car better than most mobile car detail businesses. I will absolutely come back again, simply because I want to see if Chris is still there & to see if he has ever considered growing into a different role or even having his own detailing business. read more

Hertz rental car location at Poway road very Bad. Be careful guys, check on your credit charges. They over charged everything. I returned the car with full fuel of gas, 1 hour early. They charged in my credit card 1 hour late, charged 2 tank of gasoline. Highly recommended do not rental there place. read more

They have excellent customer service, especially Mija, who helped me with so much professionalism.

Have used enterprise everytime i have repair my car. Always great service and good cars.

DO NOT rent from here!! If I could give it no stars, I would. This place is a joke! We rented a 15-seat passenger van, and what we received was an old beat-up filthy van. Zack, the manager and Jack, who claimed this van was in good condition and that they had to source this van from somewhere else to get it to us. The van smelled inside and had dirty seats that were torn. There are hand prints all over the windows. Not to mention, the front passenger seat reclining lever was broken and had leaking water dripping from the bottom of the glove compartment. We had no choice and drove this van to our destination and tried to swap it out. This van was so terrible that Enterprise in Texas would not even take the van. They were even quite shocked that Poway Enterprise rented this van to us in the first place. They weren't willing to compensate us for the inconvenience. We will be filing a complaint! read more

Horrible service. Wish I could rate zero. When there are drop down options for a specific car as in occupancy, baggage, fuel preference why do you offer a lesser fill. I've always been upgraded for no fee at other rental car places. Operation is a cluster F. They are renting out a "fleet" of cars in a pretty nice zip code while their facilities are a broom closet with like 4 parking spaces. Literally no space to be dropped off or park as a guest/customer/visitor. I've had better experiences at airports which operate with an attendant at a kiosk. Go with Hertz or Avis down the road or just Uber. read more

Rented from them 2 weeks in a row and had a great experience. Good customer service, good conditions of cars, fast service, and easy to rent. Only downfall, and not the branches location, is the constant fluctuating rates. Reserved a car and was going to pay about $50 more until I checked the day of and was able to get a cheaper price so re-reserved. Again, nothing to do with this branch specific location - but the company. read more

Do not use this place. Just left. Horrible. Be warned. They are a car rental place that does not do well renting cars.

This place always very welcoming. Love their customer service. Their rate is very affordable and they provide drop off.

I've been here a couple times now, and they've always been very nice and easy to work with. It's a smaller enterprise so the car variety isn't as large as some other places, but they always have something that works for me, and in good condition. I'm in and out of there pretty quickly. And a special thank you to Taylor for taking me home today so I wasn't waiting too long! read more

I was sent here to get a rental car while my car was in the shop! They gave me a BEAUTIFUL 2024 Jeep Rubicon and I loved it! At drop off, I believe his name was Aaron, was super nice and fixed a glitch in the pricing and made sure everything got sorted out! It was super easy breezy. All in all I had great experience! read more

Brian at The MIRAMAR Road Enterprise is the ultimate customer service expert. He was friendly and professional. It was like a breath of fresh air to have a business person genuinely care about my experience. He checked me in, explained the deets of renting the car and put me on my way. It was quick, which is what all us travelers want. Thanks Brian and thanks enterprise. Apologies to anyone that read my review I kept trying to change it but could not. This review was for the Enterprise on Miramar Road. read more

Excellent service by Zachary, McKenna and Kathy (the shuttle driver). All were very kind during a tough situation (I was rear ended and had to get a rental car) read more

Incompetency at its finest at Poway Rd Enterprise. My car is under repair at CarMax and my warranty covers a rental. They sent me here and Elizabeth Tiersten branch manager refuses my rental bc CA DMV is behind on issuing driver license renewals. I have proof of valid licensure and payment of renewal. After taking an Uber to get the car and I ask if I am stranded, she says yes. When I show her proof of payment and proof of license stays online she can't help. She refuses to give me a name of a supervisor or the risk manager contact she says to call 1800 customer service. Disappointed this is how people are being treated by Enterprise and Elizabeth needs to handle this situation in a more professional manner. They could have offered me a ride home or another solution. Nothing. Manager who had no answers and confirmed I was stranded with no options for a ride home. Enterprise get this manager conflict management skills, customer service training and problem solving solutions for customers. read more

Enterprise Rent-A-Car - Go elsewhere try Budget down the road. Avoid this place like the plague. - Car Rental Near Me - Poway, California

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This place is a joke. The guy in the morning was a complete jerk. They don't give you a ride to the location in the morning. Their cars are high mileage and they gave me a car below the category that I picked because the dude was a jerk. Interesting enough I found out that he is a general manager just wow. Just avoid this place at all cost read more

If I could I rated zero, first of all they gave me a dirty car with empty tank of gas, and car showed only 5 miles can go with that tank, also later on, again I called them to replace my car because the wiper doesn't work properly to clean, and the guy over the phone rather than saying to ok we can replace the car which I asked too, he said, we can arrange some location like big O tire to I go there to replace the wiper. Is it my responsibility to put time and go to somewhere and wait to replace the wiper???? I don't know why do they always deny to replace the car? I have question, Is it your car man, that you deny to replace???? Hey man, Just do your work and give any car that customer asking for. read more

I have been renting vehicles at this location almost weekly since changing jobs. Every time I come in I'm greeted and treated with respect. This location can be extremely busy at times and they always seem to handle it in stride. Charlie is always on top of his game and goes above and beyond to ensure everything is handled and comfortable. I highly recommend this location! read more

I've had to rent two cars from this location in the past couple of months. The staff are generally nice, but the place is poorly run. Usually (not always) a long wait when calling. Haphazard COVID precautions, when they were being enforced. And the "Pick Enterprise and we'll pick up" slogan of theirs is a crock - I've requested multiple rides and they've always given me an excuse about why they can't. Rent elsewhere if you can. read more

Tony provided exceptional service! The car was ready when we arrived early,and Tony made it a very easy process!

The Poway Rd., Enterprise is excellent and I highly recommend them. I always take my business there. I'm yet to have a bad experience. They have always been extremely accommodating, professional, and very nice. I really believe it's a reflection of excellent management - hiring excellent, caring individuals. They will continue to get all of my future business, and that of my family. read more

Watch out for the shady employees here. When you sign up for a certain type of car and they do not have it, they will up sell you. We should completely be so grateful and honor the ground they walk on, because they are giving us a better car. I am telling you to watch out, because they will get you in taxes and say oh it's only a dollar or two! Well, what if I told you it is only a dollar or two and I will not pay it? If I wanted a better car, I would have rented it. I had to take a Toyota Tacoma. I was told it would be better in gas, well it was not. They offered a super tiny adjustment, I even told the one assistant manger it was not enough. Another thing this same branch did was when my son needed a rental, they totally up sold him. He is new to this shady business and just believed what they told him. So, they gave him an SUV and told him he had to pay extra because the insurance would not cover it. It was a significant daily amount. I explained to him this is not how it works. Enterprise tells him they are giving him something comparable, but turn around and charge him for a daily upgrade. He did not ask for an upgrade. He was going to take whatever insurance granted him. So, when I told his adjuster this, he was livid! He said he will call them and take care of it, because they keep doing this to people. Do not get scammed by these people. I talked to one of the assistant managers and he did not do anything even after I explained what would make me happy. He did not care. Be careful! Watch your charges. Yes, while a charge can be a dollar or two more. Imagine how many other people are doing the same. Hundreds of people a day? So these companies or someone is getting an extra $100 a day, $700 a week and $2400 a month. Do not be fooled just because they put you up in a 'nicer' car. read more

I rented a vehicle from this location only because it was the only place near Scripps Ranch. The service here for me was terrible! one of the worst experiences at a car rental. I arrived at the office and there were two young men at the counter one helping a customer that was loudly complain about a vehicle she was given the other young man was standing at the counter watching the drama. I told him I had a reservation and was here to pick up my vehicle and he told me to wait, he was not helping anyone only standing there watching the upset customer. I told him again after a few minutes and then he took my information. I specifically reserved a midsize SUV but this guy still found it necessary to ask me what I was looking to rent. I reminded him I had a reservation an suggested he look it up. This guy finally found a vehicle for me and when we nt to the vehicle to walk around sign the contract and leave. For some reason this guy found it necessary to ask if I had insurance and asked who my carrier was after showing him my insurance card he then decided to question me about my coverage and asked what my deductible was. In 20 years doing business with National and Alamo I have never had an employee behave so rudely. If I did not need to vehicle I would have walked out. This was The worst experience every renting a vehicle. To add insult to injury I was sent a survey to complete and requested the manager to contact me regarding my comments and lack of a positive memorable experience instead it was a nightmare! After a week, no response or acknowledgment to my experience and request for a cal back. The poor service by the manager. Now I understand why the employees are so awful, the management there has set the tone for lack luster service. read more

They never have any cars at this location and never a car you requested. Service is adequate

Beware: They will narrow down a few cars for you and lie to you by telling you they are covered by insurance, but when you go to return it, there is a significant difference that you will have to pay out of pocket. For example, they recently gave me the option to choose between a few cars, telling me that it's covered by insurance and within the daily cost limit, but when I went to return the car, there was a significant difference that I was forced to pay. read more

What a piece of junk a go cart would have been better. I can't believe we think this is comparable to the $60000 car. I dropped off at Ford. DO NOT RENT HERE!!! read more

The Staff here went above and beyond for me to have a rental vehicle when I needed it most. Not to mention that there was a shortage of rentals everywhere. Shout out to Anthony for making sure that I was taken care of, even when it was inconvenient to do so. read more

Rented a small car for the week. Worked great $300 - so the rate was great but the most amazing thing of all - After returning the car, I couldn't get an Uber to get to my next destination because there were no Uber drivers available. Tyler who works there - noticed the issue and offered to give me a ride to my next destination in the next town over. Talk About Service. OFF THE CHARTS. Thank you Tyler and Thank you Enterprise of Poway. read more

Rented 3 vehicles for work. We had the reservation already set for pick up. We show up and the lady sends us to the Kearny Mesa Enterprise saying that we don't have any vehicles here but they will have them ready to go for you at that location. We head over to the Kearny Mesa one and they have no clue what's going on and mentioned that nobody called them from the Poway location to get vehicles ready. Bad communication - why make reservations if you don't have the vehicles. What a waste of time. read more

Every time I've rented from here I've had A PROBLEM. customer service is HORRIBLE and im convinced management's RACIST towards black women. Save yourself the disrespect and go ANYWHERE ELSE! if your Black your going to drive off in a ford fusion or less appealing TRUST ME. And if you reserve a BMW without a credit card NO ONE will contact you ahead!!! so read all the fine print before you go or get smacked in the face with a big SORRY that's YOUR fault for not knowing the policy. It was prom night for us and NO ONE CARED. he said hey try this MINIVAN.......... who goes to PROM IN A FAMILY VAN ?? im still disgusted read more

Enterprise Rent-A-Car - DEFINITELY AN EXAMPLE OF WHAT CUSTOMERS ACTUALLY GET RESPECT AND LEAVE HAPPY......... lets keep it real POWAY - Car Rental Near Me - Poway, California

Without a doubt the best car rental experience I've ever had. Between renting cars all over the world (ranging from Fiesta's to Ferrari's) and having worked in insurance for several years I've had no shortage of hours spent either in rental offices or on the phone with them. Suffice to say these interactions have run the conceivable spectrum of customer service. My most recent rental transcended them all and the reason is simple: Tina. She is an absolute asset to both herself and to Enterprise. This is a person I would not hesitate to hire into virtually any role as she clearly has a mastery of dealing with people and insuring they have a wonderful experience. The day of my pick-up there was a concern that my car wouldn't be available until an hour after initially scheduled. Tina called me even before the rental office opened to let me know about the potential delay. Even though I was very upset at the delay she remained calm, positive, and helpful. Too often workers interpret customer frustrations as a personal attack and become aggressive in response, but not here. Tina made sure to acknowledge my concerns and worked diligently to keep me updated. At no point did I feel forgotten or trivialized. In the end she was able to get my vehicle delivered and ready as originally scheduled. At pick-up she was apologetic for the drama even though there was no actual service delay. Her overall demeanor and attitude were among the best I have encountered anywhere. read more