I was met with extreme care, kindness, and treated better than I've been treated in a long time by…read morea representative. Claire, communication, and my car was clean and met all of my needs

I rented a vehicle from them for the first it's really friendly and helpful. The only reason gave…read morethis rating was that the vehicle that I had a big stain that was never mentioned to me until I did the walk-through and they did not get back to me in regards to my refund ,i spoke with multiple people and they say they were gonna call me in 30 minutes minutes but nothing . there is a lack of communication between the staff. I would rent from them again

Rodger and his team are great. Excellent customer service, and they can get you in a car quickly…read more The only thing is that they are open from noon. Which makes it hard if you're working. The cars are used and if you do experience issues just call them up and they will work to get you into another vehicle. Prices are as good, or comparable to the major rental companies. I would recommend this place to everyone in North County San Diego.

Welp, the car broke down 4 hours after I picked it up even though I was told it had just been…read moreserviced. What a terrifying experience as I was ascending the mountain on the 76 HWY and the car wouldn't make it up the incline. White smoke everywhere out the engine. I had to stand on the side of the road for 1/2 and hour in fear that someone was going to hit me as the 18 wheelers whooshed on by. I called and emailed the owner of the car rental place. He came to meet me with another car. Which was fine. When I returned the car I wanted a discount. He suggested gas. I wanted a free day as I rented a broken car. I explained that the car didn't work. THEN I was told I should have looked at the gauges. Ummm, I'm a RENTER of this vehicle. I only need to bring it back in the same condition and with gas. Odd. But everything was right in the end

The guys at Enterprise are fantastic. They went above and beyond which Iam truly grateful for!!…read more Thanks to Dale and Ryan for such compasionate customer service. A very Ĥàppy customer Raine Oluvèŕ

A small location with limited inventory. Best to have a reservation than to walk in to rent a…read morevehicle. The process for renting has gotten streamlined and checking out is a breeze. Simple acknowledgement and initials and you're pretty much driving out the gate. Do inspect the vehicle and be thorough on your walk around. There's no pressure to get additional coverage or anything. The staff is friendly and helpful. Everything is pretty much digital technology. Even returning is a breeze. Definitely a return visit call!!!

What a hassle !! They started out nice. We had a 9 am…read moreappointment pick. The agent told us, the vehicle that was going to be issued needed an oil change. Then he tried to upsell us on another vehicle for $15 extra a day. When we told him no, they said it would be a wait for the vehicle to be ready. We ended up waiting 1 hour extra, for something we had an appointment for. We did try to call the corporate office for Hertz, and they absolutely DID NOT try to help us. They said every office has its own way to solve problems like these and managers have the discretion. Poor way to take care of a customer.

Hertz can only improve by removing the short fat black man behind the counter or simply by shutting…read morethis shop down. I make all my reservations online and pay 100% online however; this CLOWN added in a $500 hold, upped the LDW coverage and I did not even get the car reserved. The previous ladies who owned/worked there were awesome, this clown thinks he's dealing with dumb Mexicans. I went from $427 (out the door) to $688+ The three people in front of me also was having a hard time with this clown. A V O I D T H I S H E R T Z

I rented a car here through my insurance company when my car was getting repaired at a nearby…read morecollision repair shop. The experience here was unexpectedly pleasant. The staff were courteous and helpful, and they helped me feel better about the inconvenience of not having my car. Everything went smoothly. I could just leave the rental car at the repair shop when I picked up my repaired car. It was helpful. I would definitely rent a car from this Enterprise location again.

One of the best customer service we've ever had at Enterprise today! We had the pleasure of meeting…read moreJames. This young gentleman knows what customer-centered experience truly means. He greeted us with a smile, he was genuinely kind and friendly. He let us know our options. He was very thorough and made sure that he took into consideration our feedback for the cars we were checking out/inspecting. He was patient and definitely demonstrated that he had our safety as his priority. Superb experience. Thank you, James!

SERVICE DEPARTMENT REVIEW - This isn't meant to blast the good folks in service, more of a…read moresuggestion. Clearly someone needs to be in charge of greeting customers as they pull into the drive and wait to be assisted. Unfortunately, not one person made eye contact or even acknowledged that I was there. It's awkward just standing there feeling ignored while waiting for help. The valet guys were mostly standing around looking at their phones. A simple "Hello, someone will be right with you" would have gone a long way. Once I was finally assisted, the staff was great and very professional, so this really comes down to first impressions. Customer service starts the moment a customer arrives. Hiring a greeter -- or simply encouraging staff to acknowledge customers and SMILE -- would make a huge difference.

I have a 2025 Tacoma that was purchased about 14 months ago, well within the Toyota Care limit and…read morethe manufactures warranty. On my last scheduled service, I told the technician that the front windows have screeched ever since I bought the vehicle. He looked at it during the service, said he knew what the problem most likely was and furthermore, that's it's a commonly known defect with Toyotas windows. Despite all of this, I would have to make a separate appointment to have them officially looked at. I went in today for my appointment and was immidiately told I had to pay a $200 inspection fee. When I objected, they said it's technically only signing for liability, and if they determine the issue was due to "external forces" then I'd have to pay the fee. So essentially they can determine anything at all is wrong with the vehicle outside of Toyotas control and I'd have to pay. So despite the issue being present since purchase, me having documented conversations with a technician who knows the problem, and the fact that you can literally hear the window screech up and down as I talk to the employees, they want me liable for $200. What's the point of 2 years of Toyota Care and a warranty if you have to pay to use it?

Great customer service. I often come here to pick up a vehicle for work. Always well taken cared of…read moreand usually less than 30 mins of waiting if even. They are understaffed with 3 people working including the owner. All the low ratings are from the KARENS who's never worked a single customer service job in their life. Those who bark the loudest are most often just projecting their crap work ethic. Overall, I keep coming back to this location as they have never given me an issue not to. Thanks!

Make sure you have a credit card cause debit or cash won't work and you'll get screwed on the day…read moreof your trip. Nothing listed in my itinerary. Smug ass employees.

5 star service. Great choice if credit isnt an option. Highly recommend seeing what cars they have…read moreon their lot. I rented for a trip to San Francisco. Got to see the sites without putting the miles on my car. Going to vegas next month, will be back.

I went in yesterday and was promptly helped. I was going in with my little sister to get a car…read morerental. Turns out the age to rent here is 21, which is pretty awesome. She also didn't have a credit card but with a deposit you can pay with a debit card. Where else can you get that? Super happy with the customer service too. If I ever need my own rental I'll definitely come back to Lar's cars.

This company is a scam. Later notified they charged my card $4K for unproven vehicle damage. I…read morepurchased additional insurance and stated in docs that the insurance was voided. DO NOT USE THIS COMPANY.

Lady was so rude. Asked her what it could cost to rent a car for 2 weeks to a month and she said "…read morewe don't have any Available right now." So I asked her what the cost would be if she did and she wouldn't tell me! I asked her what about in two weeks and she said " I don't know, maybe try me then" and she hung up on me!! What type of customer service is this.