A small location with limited inventory. Best to have a reservation than to walk in to rent a vehicle. The process for renting has gotten streamlined and checking out is a breeze. Simple acknowledgement and initials and you're pretty much driving out the gate. Do inspect the vehicle and be thorough on your walk around. There's no pressure to get additional coverage or anything. The staff is friendly and helpful. Everything is pretty much digital technology. Even returning is a breeze. Definitely a return visit call!!! read more

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So Made A Reservation at 12 Some In The Afternoon For a 3:30PM Pick Up Today. I Get There And To My Surprise They Don't Have Any Car For Me. I Asked Why I Couldn't Get A Call, They Stated That Because I Made The Reservation On Priceline There Was No Number, But They Did Have My Email. I Asked Why I Couldn't Get An Email So I Didn't Waste My Time Getting There. The Lady Said Oh Well And If You Have A Complaint Call Customer Service. So I Do. Now This Is Were It Gets Wicked Part Two Called Enterprise Customer Service And Spoke To A Lady And She Stated The Same Thing, I Said I Was Told To Call Customer Service??? She Said No Speak To The Manager There And Said She Would Not Help Me. I Asked To Speak To A Manager For Customer Service And She Said No. Asked To Make A Complaint To A Manager And She Said No. Then Said, And I Quote "Byyyyyyyyyyye" And Then Would Not Click The Call So I Could Do A Survey On Her. After 3 Some Minutes I Ended The Call. So I Call Again This Time I Spoke With Justin #E45C6C. Let Me Say This Enterprise This Was The Only Commendable Person You Have. He Made The Report And Actually Did Customer Service. So Enterprise When I Get A Chance Go Over 52392803 QSP NUMBER K. And Have A Talk With The Lady About Her Deplorable Customer Service And Hire More People Like Justin Justin #E45C6C I Expect A Call To Go Over All This In Detail Do Better. Oh And Tell Her I Said Byyyyyyyyyyyyyyyyyyyyyyyyyyye read more

Needed a quick rental for a day trip to Dana Point. I usually come to Enterprise near my house and have had great service. I was greeted by Lori who said that she was new....she was absolutely wonderful. You guys take care of Lori because she's a keeper. Car rental went great and return was also easy and went smoothly. Nice place to come when you need a car. Good job all. read more

Enterprise Rent-A-Car - Nice selections - Car Rental Near Me - Escondido, California

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False advertising on the booking site. I booked an SUV, and they're giving me a mid-size SUV which is not similar in size for the original reservation I made. Ryan was not helpful at all in giving me other options, instead he is insisting on me upgrading and paying extra for something similar to the size I've originally booked. read more

Enterprise Rent-A-Car - Car Rental Near Me - Escondido, California

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The guys at Enterprise are fantastic. They went above and beyond which Iam truly grateful for!! Thanks to Dale and Ryan for such compasionate customer service. A very Ĥàppy customer Raine Oluvèŕ read more

Super friendly service! I was quickly in and out! My reason for only two stars is the condition of the rental car. There was a choice of 2 Nissans, a Jeep Wagoneer and a "new" Camry. Since I have a Camry, I thought perfect! As we were doing the walk around, I noticed something sticking out of the front grill of the car. On closer inspection it was determined to be part of a bird's leg. The car was dirty inside and out. I asked before I left with the car if they wouldn't mind washing it again. A minute later the guy was back with the car fresh from the hose or whatever he used to spray water on it. Water everywhere. I guess he couldn't be bothered with drying the car off. The windshield was FILTHY! It looked like many bugs had met their demise on that windshield! I went to put my garage door opener in the center console only to find food crumbs with ants swarming about. I took the car to my car wash place. It looks ten times better than how I got it. We ran it through the wash three times in a row. The road grime speckles the back and sides of the car. There is a hole starting in the driver's floor due to no floor mats. It's a 2025 Camry SE with over 25,000 hard miles on it. When I called to say I couldn't believe they rented out cars in this condition I was asked if there was anything they could do for me. Really? To anyone reading this, I hope you have a better experience than I did. read more

While my vehicle was at the Toyota Collision Repair Center, I rented a nice premium SUV from Enterprise on West Washington in Escondido. I dealt with Ryan and Dale, and very much appreciate the great service they provided. Well done! read more

Lady working the front desk is clearly having a bad day and deciding to take it out with a passive aggressive attitude towards customers. Walked in to rent a car, stood around for 15 minutes with no acknowledgment. When the lady rushed passed me I asked if they had any cars and was rudely told "you'll have to wait." I said I'll take my business elsewhere (there's another much nicer enterprise around the corner), and walked out. read more

Been on hold all day no one's answers the phone here . Needed to rent a car right away and they could not come through ,horrible customer service read more

Very bad experience never to return again. Better communication and real actual prices from the inside original quote to adding an additional 100 on top outside bad just bad business ..........‍‍‍‍‍‍‍ Not today bad guys I'll take my business elsewhere read more

Lori ensured that I had a great experience booking a rental through here. Many times people are here for unpleasant/frustrating circumstances (like me) - but she made me laugh! My day actually improved with her helping me out. Thanks Lori! read more

Associate did not perform a proper walk around, roof off vehicle was NOT visible unless standing in bed of truck. Now they are presuming I am at fault for a dent Luke someone sat on roof!! Guess renters need to preform their job or you will get jacked up!! read more

I want to give a big shout out to an employee, name Josh . This is my third time going there and he is always on it, always has a big positive energy, and always has a big smile on his face. The three times I interacted with him he was always informative and answered all the questions I had. Compared to the other employees that look like they do not want to be there.. so thank you Josh for your service. read more

The team at enterprise did a great job helping me get on my way this morning. I was definitely a weary traveler with decision fatigue, but they were kind and friendly and helped me roll out of the lot with a solid car a bit earlier than scheduled. Shout out to Josh who helped me get into something that would work well for a few days in town with the family. read more

The enterprise in Escondido off of Washington Ave. always keeps me coming back. The branch manager Luke & his team are always friendly, patient, courteous & professional. I have never had a bad experience at this location. Thank you! 5-star customer service every day!! :) read more

I was in and out quickly and even got an upgrade! I am very happy and impressed with the team at Goleta Enterprise rent a car! The office is tiny but the service is huge! read more

They supposed to pick me up or dropoff the rental car at the body shop but i think they forgot to do his job‍‍‍‍‍45 min late i call them twice asking what happens ‍‍ read more

Enterprise Rent-A-Car - Car Rental Near Me - Escondido, California

I am very surprised this location has only an 3.4 star average I would definitely give them a 10 stars out of 5 max I was in business myself for 20 years and always told my employees customer service is the key to any business's success Sometimes a small act of kindness will go along way with your clients and will earn you their loyalty for life. I don't want to get into details of how the GM Luke helped me on my two days trip from San Diego to the Bay Area cause I am not sure if it is something he or the company can offer all the time but I can tell you this, it didn't cost the company a dime but it made the world of difference on my trip So thank you Luke you are for sure worthy of the GM position at the Washington ave branch And of course I can't end my review without mentioning "Makenna" the assistant GM and her beautiful smile n genuine customer service skills From now on I will always rent my vehicles from them and recommend the place and the company to all my family and friends ... read more

I was in a car accident and the individual responsible for hitting my vehicle was financially responsible for my rental. I guess I shouldn't complain as the only out of pocket expense I had was my gas and time. I presented for the rental and was expected something "comparable" to my car. Ok, I wasn't expecting a full on luxury car, but at least something reasonable. As I looked around the lot, I saw a couple new Toyota Corollas. Hmmm, I wouldn't mind driving one of those around! Instead I was led to a Chevy Cobalt. REALLY?! I was in a hurry, so I dealt with it... I drove off and the stench of burnt popcorn filled the car. I couldn't stand it. Then I started to hear a rattling noise coming from the front end of the car. The following day I contacted Enterprise indicating that I was not comfortable driving around this car. They were accommodating and said that I could bring it back in for a swap. I swapped the car and was issued an upgrade - Dodge Caliber. Ok, I have to admit, it was better than the Chevy. I felt safer driving this vehicle, although I was not happy that I had to make an extra trip. I had the vehicle for about a week and when I returned it, I was put off with the service. They immediately ask you, "Were you satisfied with the service you received?" You're really going to ask me that in front of my face, I thought to myself. "Uhhh, ya, I guess." The dude drives me to the auto body shop so that I could pick up my car. On the ride over he gets a phone call and answers it while driving - no handsfree, mind you and says "I'm with a customer right now." The gate to the auto body shop was closed although I knew the owner was inside. As I was getting out of the car, the dude was anxiously awaiting to get back on his phone, dumps me at the driveway and takes off without even waiting to see if I get into the gate ok. What a gentleman! Question: I wonder if the guys who work here ever smile? At least the ladies do... read more

Enterprise Rent-A-Car - Car Rental Near Me - Escondido, California

Horrible customer service. I had to take my car for repairs. I made my appointment with enterprise prior to dropping of my car, so reservation was made ahead of time. I called when I arrived at the shop to let them know I was there to be picked up, told me they were sending someone right, over an hour and a half later and after multiple phone calls, and being told someone would be right over, the owner of the auto shop gave me a ride. The upside, I did like the rental car. read more

The location is perfect for the repair shops in the area. You can literally walk to several repair shops from this location.

Enterprise Rental I had the worse experience with them last week, the car was filthy full of dog hair my grandson is allergic windows were filthy, I will be renting from Avis for now on, never had problems in the pass I was so d Enterprise NEVER called or fixed my problem I had with them read more

In getting my rental picked up yesterday, I had some misunderstanding about additional insurance charges and left with questions for my insurance agent. After additional input, I called to try and make some adjustments. The results we're not what I had hoped for. Today I was sent an email asking about my experience. So I told them. Just this same afternoon the Manager, Andrew, called me to apologise and make things right. Now this is customer service, and I appreciate his demeanor and attitude to do the right thing. What a breath of fresh air in this day and time. read more

I was involved in an accident where I am in need of a car for 20 days. I went to this branch since my insurance which is Farmers chose them. They put me in a 2020 Nissan armada with 60,000 miles that requires service maintenance has bad brakes has a steering wheel that's not even straight because it needs alignment and the car has no windshield wipers and since been its raining I'm not even safe in this car because the windshield wipers are not working. I called and they promised that they would switch me out and would call me back not only did they not do that but the manager and their staff. Not only did they not call me back to tell me that they have no car to put me in. They expect me to drive this junk even though it's raining with no wipers and all the service do and not to be upset about this stay away from this place and their rental company is total joke. She even made a smart comment about me working for a certain place and how I should understand shortage when she doesn't understand customer service and professionalism and I don't know how she got the job title and the job. Avoid this place. read more

Enterprise Rent-A-Car - Service light's - Car Rental Near Me - Escondido, California

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The crew is pleasant and nice. Facility is clean. The biggest problem I have here is service can be quite slow. I've seen it take 20-30 minutes to rent a car. The place seems understaffed and that's not good for consumers. The staff works hard but I'd say the only thing that's needed to elevate the review of this place is to speed things up with more staff on the counters. All in all, recommended. read more

These buffoons just told us that they would not accept a standard Visa card because it had debit on it even though their website states Visa debit is a valid form of payment. Avoid at all costs. read more

I needed a rental while my car was in the shop for some needed repair. I like that they come pick you up. I always wondered how one got to a car rental place if none of your friends or family could not drive you. Service was quick and prompt for a walk in without an appointment. Staff was friendly. Overall a pretty good experience. read more

Enterprise Rent-A-Car - Car Rental Near Me - Escondido, California

Horrible!!! Stay far away! Completely understaffed and we have been waiting for 30 minutes for no reason. Customers who came in after me are being helped and have left. I will never deal with this company again! read more

Bad service. Did not help at all, went to another enterprise on the same day for the same situation and was helped asap. Do not recommend.

Half the company they used to be. The vehicle I rented has a leaking tire and no jack. When I tried to place it at a nearby dealer they refused because I did not rent it from their location. F for customer service. read more

I was given an estimate for 263.65, for 3 days. Enterprise charged me 360.01. It has been more than three weeks, waiting for Enterprise to refund and admit they overcharged me, I called Enterprise on hour before closing at 6:00pm. I called @4:45, @5:10, and 5:30pm, that's 64 rings,to see if I can get a ride home when I return car at 5:00pm. Since there was no answer, you would think they were closed. So first thing in the morning I called explaining the situation. And to ask if they will give me a ride home. They charged me an extra day, they took a picture of my statement receipt and complaint and said manager will get back to me. Enterprise overcharging me because they do not have enough employees to answer phones. That's not right read more

Rude and not personable at all. Girl at the front desk needs a lesson in communication, customer service and respect. Negative stars if I could. read more

Not happy at all with this company and the owner would not do nothing to help the situation. I was stranded there cause I had the wrong cc even tho all he had to do is listen to what was going on, I give this place a big 0. Will never use them again read more

Okay waiting for 10am pickup by Enterprise Rental today. They said there's a 30 minute leeway for them to pick up. now 10:26. 1028 here he is. Yay! Rick the driver was super friendly and got me to the Enterprise rental place quick. Everybody that helped me was very very nice. This includes the gal who helped me at the counter and Drew who checked me out with the car. What a good experience. 5 stars read more

Enterprise Rent-A-Car - Here to drop off rental...woohoo get a ride home too. - Car Rental Near Me - Escondido, California

I had to rent a car because mine was in the shop snd I have for the most part I have had a decent experience with them. I will say this last time I would go so far as to say it was exceptional and I get all the credit to Thor the assistant manager. He was very accommodating he wanted to make sure that I was happy and let me tell you when I left I was...He is a breath of fresh air I hope this company sees what a gem they have in him . I will be back to see Thor when I need my next rental. Thank you Thor , your customer service is exceptional. read more

My experience here was top notch!!! After so many horror stories with rental car companies it's such a relief to finally find a company I can count on! They are even open till 6! And they gave me a ride home!! Why would you go anywhere else??! Ask for Brooke she's so helpful and knowledgeable she was able to get us the perfect car for cheaper than anyone else and I did my reasearch! read more

This location has horrible customer service. The guy here on Washigton location is extremely rude. He plays as he's being mistreated and claims he own the lot. He will give attitude and no help or good answers. I wouldn't ever come to this location ever If you see the guy with the sideways nose, stay away from him. read more

I want to praise Andrew at this location!! He went above and beyond for us!! He was friendly and accommodating. Thank you Andrew, they are lucky to have you!! read more

Great crew over there, never let us down. Always friendly and willing to go the extra mile for the customer.

I had a good experience, overall. The car I rented for 9 days was fine. It got me from point A to point B. Absolutely nothing fancy. Nissan Versa, basic model. The radio didn't really work. I got stations but everything was fuzzy. Was not a huge deal, as I never went very far. I had no issues with extending the rental date and no issues returning it early. It was just a call and they adjusted price. read more