I don't know why there are so many negative reviews!! Nick was extremely friendly and made my…read morerental pick up quick as can be. He walked me around the car while he took photos and gave a me a heads up the gas was only filled 3/4 of the way, so to do the same when I returned the vehicle. The car was decently taken care of, had CarPlay, and good gas mileage. I wouldn't expect anything more because that is not what I paid for!!!

Not sure I understand the bad reviews here. We walked in and were the second customer in line…read more They gave us the relatively new Honda Civic right in front of the door. The hertz guy was perfectly friendly and helpful. They need to cut down on the air freshener in the office (and in the cars) but I have no complaints. Renting here is also about 25% of the price as renting in La Jolla or the airport.

Some promote Jay to Director of Customer service !!!…read more Amazing service, amazing customer service. Awesome

This branch has outstanding service! The staffs are professional. Jae Johnson exemplifies great…read morecustomer service. Very knowledgeable and knows what car best fit for every customer. Recommend!!

Instead of contacting customer for "damage charges" MONTHS after car was returned - they send a…read morepaltry sum to "collections". Cheap, Unreliable and anti-customer behaviors. Avis can take a hike this day forward.

It took really long to get the car when I was the only person there…read more The location of this AVIS is not in the best spot. There is only one entrance/exit on a busy street. The car I received was super dirty on the outside. Definitely not the best experience.

I rented a truck from this Budget Truck Rental office and everything went smoothly from start to…read morefinish. The staff was friendly, professional, and genuinely helpful. The pickup process was quick and straightforward, with no hidden fees or surprises. The truck was clean, well-maintained, and ran perfectly. Pricing was fair and competitive, and the terms were clear and transparent. If you need a reliable truck for a move or work, I highly recommend this location. I would definitely rent from them again.

Don't bother with Budget, especially these San Diego locations (Kerney Mesa, Miramar). They will…read morecall you within the cancelation window saying they don't have any trucks and charge you the $150 cancelation fee. Other companies like Uhaul have a guarantee where they pay you $50 for failure to make the reservation instead. So now I have to deal with the cancelation fee on top of scrambling to find another place to rent from. From Budget's confirmation email: "A reservation is not a contract. Reservation only guarantees the rate quoted and shows a customer's preferences for a pickup location, dropoff location, time of rental, date of rental and equipment type." Don't know how they stay in business. At least they forgot to charge me for gas last time.

These guys rock! Alway doing their best to serve people. I've yet to be disappointed here. Any…read moreissue is always resolved quickly.

I've had to rent a car here about 4 times (each time I go to the Audi dealership, they hook me up…read morewith enterprise) and I've had nothing but totally efficient, quick service--- and woo hoo, I get to drive a little chevy. haha. I hate how they upsell you the insurance, but I'm getting better at saying 'no' to that. They rock as far as renting cars.

I am a longtime customer of Enterprise, but this was the first time I rented from this location --…read more6620 Mira Mesa Blvd, San Diego, CA 92121. Charlie Wilson and Brianna Penaflor are the best rental manager duo I have worked with. We needed a month long rental for personal travel (a longstanding anniversary trip) and running errands (that included important medical appointments) all while we were in the process of trying to purchase a new car! Charlie and Brianna provided us with a wonderful vehicle at a very good price/value point. Superior service from start to finish -- plus the same after we had returned the vehicle. Upon returning the vehicle at the end of a very busy Friday, Charlie made sure that I was driven home in an Uber (that he personally took care of) so I would not be late for a family related activity. In my haste, I left some important personal items in my Enterprise rental, but Brianna put my valuables aside while keeping them safe over the weekend until I was able to pick them up at the start of the new week. I have always had a great experience with Enterprise, but this latest was the very best! Thank you Charlie and Brianna!

I had to go almost two months without my car, and it was a total nightmare... but the one bright…read morespot was Enterprise in Mira Mesa--specifically Ryan, the store manager. He was a total lifesaver! From the start, Ryan was super easy to reach and incredibly helpful. My rental was only supposed to be for three weeks, but it ended up being seven--and he made sure I was taken care of the entire time. One morning after dropping my son off at school, I realized I couldn't find the Tesla key fob. I searched everywhere, totally panicked, and finally called Ryan. He knew exactly what to do--had Tesla remotely start the car so I could drive it to the service center and get a new fob. But when I got to the service center, they told me they couldn't cut a new fob unless someone from Enterprise was physically present. I called Ryan to let him know, and he literally said: "Hang on--I'm coming down there right now." Ten minutes later, he showed up in person! He didn't have to do that. He could've pushed it off or made me deal with it alone--but he didn't. That level of service is so rare these days, and I felt like such a VIP. This was just one of many times he went above and beyond for me during this whole rental. The situation sucked, but Ryan made it manageable--and actually kind of uplifting. I've rented from Enterprise many times before, but after this experience, I'm never going anywhere else. Thank you, Ryan--you seriously saved me!

We rented a truck here, but when we arrived, they didn't have a truck that was suitable for what we…read moreneeded. However, Stephen Munoz rose to the occasion and called around to different locations to help us secure one that worked for us. Not only that, but he also talked to Hayden in Vista and together they let us keep the same rate we originally booked for, but also let us adjust the number of days we needed it. What great service! We were a bit worried as it was a holiday weekend and since we started our rental on a Saturday, we knew it could have been a very different outcome. We definitely appreciated that Stephen went out of his way to make sure we had a good experience. Thank you and keep up the great work!

I returned a rental car at the Enterprise location in Vista, San Diego, and accidentally left items…read morein the trunk. The total value of the items is about $1,000. When I called to ask about it, they told me they had my belongings. They even confirmed my name and home address on the shipping bag. Because of that, I drove a total of four hours on Saturday to pick them up, as I live in Pasadena. However, when I arrived, they said they were not sure where the items had been placed. They did insist that they had my belongings and told me they would ship them to my home instead. They also said they would cover the shipping cost. I agreed, as I had no other option. They promised that they would ship the package and call me by Sunday. I did not receive any call. On Monday, I called again. They said they would call me back before 4 PM. I received no call, so I followed up again. I was given the same response and was told they would call me by 6 PM, but again, I received no communication. On Tuesday, when I called, I was told, "I don't know. Have a good day," and they hung up on me. They keep telling me to wait, but I have never received any follow-up unless I contact them first. Now they are even deliberately ignoring my calls and hanging up. I understand that it was my mistake to leave my belongings in the vehicle. However, if they confirmed that they had my lost items, shouldn't they still have them in their possession? If they promised to ship the items to me, shouldn't they follow through with that? If they said they would call me, shouldn't they actually call? I shouldn't need to call more than five times just to get an update. Is this situation something I am reasonably expected to accept? I don't know whether my belongings were lost while in your possession or if there is some other reason for this treatment, but at the very least, shouldn't I receive a proper explanation and an apology?

If I can give zero stars I would. This has been the worse experience to rent a car. Do not rent…read morehere. Staff are rude.

Best customer service from a young lady by the name of Sarah she really help out 100 percentread more

Note: I believe the Miramar location is closed. This review is for the Middletown location…read more When you rent through Sun Diego you are supporting a family-run business. It may not be quite run like a professional chain of car rentals, but you will receive personalized care and a much more reasonable price. We rented two 15-passenger vans for Mexico (flew into San Diego airport) for a week and all went well! At first, I was hesitant because the price was almost half of what was quoted by EZ rent-a-van and it was hard to believe. I phoned Ryan and Carlos several times to get confirmation and ask questions. Though they are closed on weekends (family time), they get the vans ready ahead of time for rental and are available by phone. The drive was 10 minutes and the vans were ready to go on a Sunday. I paid Friday by phone/credit card on Friday, signed electronically and received the rental agreement. Ryan made sure that everything was good for us. Even, when last minute someone returned one of the vans we were going to use, damaged -- he got a replacement ready quickly. The vans themselves were fine - actually a relief that they weren't new - so we felt comfortable travelling in them. One did have a light come on that lasted, but it wasn't serious. We fit 15 persons and put luggage in a truck. Otherwise, it's ideal to have 11 passengers and then room for luggage in the last bench. We drove 3 hours from the border into the hills past Ensenada and that was fine with the Company. After our trip, we dropped the vans off on a Sunday and put the keys in the box. That was it! We will definitely be using Sun Diego Car Rental again and are grateful that the two vans fit right into our non-profit budget!

Excellent experience overall. At first, I was confused about the price because of how cheap it was,…read moreand I thought something would be off. But from start to finish, Ryan and his team ensured that things were going to be smooth. He answered all the questions I had, and I even changed the size of the van last minute, and they were able to accommodate us. In addition, he asked me for all the documents I needed to make my pickup day fast and quick. I for sure recommend this place!

Outstanding Rental Experience, Tony Always Delivers!…read more I've had nothing but excellent experiences renting from this location, and Tony is a big reason why. He's consistently professional, incredibly responsive, and always prepared with a car--even when I call last minute or need something for the next day. Tony makes the entire process easy, fast, and stress-free. It's rare to find someone so dependable and customer-focused, and it's the reason I keep coming back. Highly recommend renting here, especially if you want service that goes above and beyond. Thanks again, Tony!

Chose this location mainly for the convenience, and I'm so glad I did. Tony was great--friendly,…read moreknowledgeable, and made the whole process easy. I also appreciated that he didn't try to upsell anything and was genuinely helpful. Overall, a smooth and stress-free rental experience. Would definitely come back.