Avis customer service is horrible. I booked an electric car through their website. On my way to…read morepick up the car I got a call from the Avis location on Palomar Rd. The representative simply told me that they don't have the car... They didn't offer any remedies at all. I had to prompt them to see what other cars they had. They suggested they had cheaper cars but I would still be charged the higher rate that I paid online. I then asked them if they could check other locations. They responded that they 'could' check other locations, but they won't. I'll cancelled the reservation and won't be using Avis again.

The minivan we rented was clean, a hybrid, and really made our trip so much better. Renting from…read morethe Carlsbad location was easy and fast.

Very friendly and courteous service... car was clean and ready to go... from start to finish an all…read morearound great experience.... Highly recommend!!

excellent customer service very respect full was in and out in 15 minutes highly recommend to any…read moreone for car rental needs.

I absolutely love Car Country Enterprise in Carlsbad! The staff consistently go above and beyond…read moreand are incredibly friendly and helpful. I visit Carlsbad from Maryland fairly often, and I wouldn't even consider renting from anywhere else. The outstanding customer service is the reason I keep coming back. Highly recommended! Steve from Maryland.

AnaSofia M. AND Jake C at car country Carlsbad enterprise were so kind so professional and…read moredefinitely knowledgeable. They catered to all my needs. Every day I needed to keep car waiting for mine in the shop they had no problem confirming my usage (unlike hertz vista that will call the cops on you if you're 1min late) HIGHLY RECOMMEND this location

Very slow and no customer service. They did not honor times already promised nor did they pick up…read morelike promised the auto body shop had to drive me to the hetz location and even then they took an additional 30 minutes to find a car. The shop said they have also had the worst experience from hertz and wouldnt recommend

Booked through costco. The employees and the pick up / drop off drivers have always been very…read morefriendly. It was relatively quick and painless and was upgraded to an SUV. -1 star for the car not being in great condition - some of the window buttons were missing and the steering had a weird vibration. It also wasn't that clean for a luxury car. They did make up for it by not charging for the ~3 gallons of gas i forgot to refill. Overall, i'd go back to this location for the convenience.

We had a great experience at this location. We dropped our car off even though we had picked it up…read moreat another location. We didn't call or make a reservation for drop off, but Kaleb Sanchez could not have been nicer or more efficient. He took car of everything in just minutes. He also took the time to answer our many questions about Carlsbad since is from there and we are moving there. Thank you, Kaleb, for a wonderful experience. Hope to see you around Carlsbad!

I've rented from Enterprise multiple times, and Luke has been consistently outstanding every single…read moretime. He is professional, efficient, and genuinely helpful. He handles everything calmly and respectfully, even when the location is extremely busy. This branch is often packed, so waiting is sometimes part of the process. I think it's important for customers to understand that the employees are doing their best with the volume they handle. Picking up a rental requires patience on our part too. The staff are working hard -- they are not standing around. Some customers come in expecting instant service, even when it's clearly busy. A little patience and kindness go a long way. Luke and the team truly try to take care of everyone as efficiently as possible. Because of the consistent service I've received, I will continue renting here. Thank you, Luke.

Had a great experience with this team. The manager Luke was able to…read morequickly rectify a technicality at check in that took a little more time than I thought. They went above and beyond to make sure I was happy.

The moment you walk in it's dingy and dirty. They seriously need a cleaning crew asap- cobwebs on…read morethe ripped chairs and mystery substances all over the desk. I called a day in advance to reserve a full size suv or truck and the girl (no name given) just gave me a quick "sure" when I asked for reservation info or confirmation she said she noted it on my booking and would not help further ... but when I got there they tried to give me a Prius- I was very confused and said as much. Steve was super polite and I can appreciate his effort (only reason for 2 star and not 1) but he was working solo with a full lobby and was doing his best to take care of everyone. Understaffed for sure! I was not happy w the price I ended up getting for a small crossover, it would have been $1k for two weeks- no customer service or offer for weekly discounted rates while I wait for my car to be done in the shop. I turned it in early and took my business to Enterprise, half the price for twice the days and a much nicer car and customer care.

I have no idea why this location does not enjoy better reviews, I have been rent renting from this…read moreHertz location and from this staff for well over two years and they have been nothing but consummate professionals, and always providing a great value and service! I was just there today again and cannot say enough good things about the staff and the location . It is a busy location right off of the freeway and this team always manages to have a pleasant disposition while providing you your rental vehicle. I'm happy that there is a chart so close to my house in Carlsbad and will continue using them every time I need to rent a car!

I've rented several times from this location. The customer service is good when at the location,…read morebut trying to call the location is a long and frustrating experience. I called three times this morning, was on hold for 20+ minutes and then the call dropped. If you are a manager or with corporate, please reach out to me. It was a very frustrating experience attempting to reach someone at the branch. Update... Talked with Jesse and he was more than helpful. Apparently it was an unusually busy day and they were understaffed. Well done, Jesse.

Had made a reservation through the general 1-800 number for a one day rental with a scheduled…read morepickup at the Vista location, found out on the day of the rental that the Enterprise agent on the 1-800 number was not aware of pickup times/availabilities and that I would not be able to be picked up, but was saved last minute by the team of the Encinitas location. Thank you Ethan and Tara for your help in getting me a car when i needed it! Also, the car was brand new and impeccable. Thanks again.

5 stars for this Budget location specifically. 5 stars for prices and the option to use a debit…read morecard instead of a credit card. As far as customer service (again, at this location) if I could I would give a 10! I've been having car problems, so have rented 3 times in the last 2 months. Dayne is amazing!! As someone who works in the hospitality business, I can say it doesn't get any better! He is more than accommodating and overall extremely pleasant, friendly and goes out of his way to make everything easier and it shows! I highly recommend this Budget for your car rental needs!!

I have used them a few times before, but sadly my last visit was not a pleasant one. They are a…read moresmaller rental and you can't leave your car there, like you can at other rental facilities. Lucas the attendant was extremely unhelpful and rude upon returning the car. I had a few questions and concerns and didn't really get any answers to them. I use to think they were a better deal than most of the other car rentals, but I'd rather pay a bit more if it means the customer service is actually courteous and helpful. Sadly, I will not be renting from them again.

Rented a car midsize SUV for a 4 day trip. At checkout my car was ready and the agent was friendly…read moreand very helpful. Even helped me figure out the radio controls (I tried on my own for 10 minutes) and didn't make fun of me or call me a boomer. Different agent upon return but was also friendly and helpful, even though the office was a bit busy. I usually rent at the CLD airport, but on this particular rental, Oceanside was $120 cheaper than CLD. I'll be renting here again.

Javier is a rock star. I showed up two weeks ago for a road trip with my boys and he already had my…read morepreferred car washed and ready to go because he saw my reservation. Then he saw all the gear and luggage we had and gave me an upgrade to a much roomer vehicle. He always has a smile on his face and goes the extra mile to take care of his customers. It's always good when someone knows your name as you walk in the office. It wouldn't matter if I lived in San Diego or South County, I would drive the extra distance to rent a car from him. Thank you bro for being YOU.