Absolute best experience. I have been a client of Enterprise for years but constantly dealing with…read moretheir limited hours. This location - and the staff, especially Jasmine, were wonderful. I will 100% come back here. Car was spotless.

Never renting from Avis again . 200$ in hidden fees taken out of my credit card after I came back…read morehome. My rented car overheated and was towed . Lost a whole day which was not reflected in the final price . Forgot my personal things in trunk and which was impossible to get info about it and it was stolen. Very unhappy with Avis . Lone Jensen.

Easy and solid rental…read more Rented a midsized car for 4 days, and received a new 2026 Toyota Camry hybrid. Staff was helpful, car was clean, and pickup and return were easy. Great to have a locally-owned option in Carlsbad.

Greenleaf debited my account for $740.05 without my authorization. I my regarding this scam.read more

I have been renting from Enterprise and National for 20+ years and while no rental car company is…read moreperfect, everyone can agree they are better than Hertz and Avis. I have rented here about 5 times and each time has been pleasant. Sometimes I had to wait for a car to be washed and gassed. Sometimes they didn't have my category of car so they gave me a better one. But they play fair, just return ur car in same condition and gas level as you took it and you will be fine.

Absolutely no help at all. Have a corporate account with Enterprise for the past 10 years and was…read moredenied assistance and accused of "manipulating" the system? Not sure how or why an employee and assistant manager (Sarah) would allow that type of unprofessionalism when it comes to assisting corporate account holders. Unbelievable.

Very slow and no customer service. They did not honor times already promised nor did they pick up…read morelike promised the auto body shop had to drive me to the hetz location and even then they took an additional 30 minutes to find a car. The shop said they have also had the worst experience from hertz and wouldnt recommend

Booked through costco. The employees and the pick up / drop off drivers have always been very…read morefriendly. It was relatively quick and painless and was upgraded to an SUV. -1 star for the car not being in great condition - some of the window buttons were missing and the steering had a weird vibration. It also wasn't that clean for a luxury car. They did make up for it by not charging for the ~3 gallons of gas i forgot to refill. Overall, i'd go back to this location for the convenience.

We had a great experience at this location. We dropped our car off even though we had picked it up…read moreat another location. We didn't call or make a reservation for drop off, but Kaleb Sanchez could not have been nicer or more efficient. He took car of everything in just minutes. He also took the time to answer our many questions about Carlsbad since is from there and we are moving there. Thank you, Kaleb, for a wonderful experience. Hope to see you around Carlsbad!

Nicolette and Mac at Enterprise in San Marcos were awesome! Both were super friendly, quick and…read moremade the whole rental process easy. Great customer service from start to finish. I'll renting again tomorrow!

I'm not sure who was the manager or working at the counter on 7/8 at 4:30 to 5ish but they deserve…read morea huge acknowledgment! I want to say thank you for doing your job, ensuring that I would have a vehicle today! I had the Geico rep set me up with a rental due to an accident. The rep never set up the time or car, she basically made it seem like I could just go pick up my car. He had a car ready for me. I had to wait a while but it's a rental spot and that was expected. Just grateful to have a rental while my car gets fixed! Thanks again for accepting the last minute request!

I recently had a mixed experience with Hertz. The night before my rental, I called to confirm my…read morereserved vehicle would be available since I've previously arrived only to find the wrong vehicle class. Unfortunately, I was placed on hold for over 25 minutes and no one ever came back on the line. When I picked up my rental the next day, the process itself was smooth and efficient. However, I received the pre-rental inspection report before I had even seen the vehicle. I'm used to doing a walk-around with an employee to verify any existing damage before driving off, so it felt odd to be expected to acknowledge everything was fine without first inspecting the car myself. To make matters worse, I was never able to open the inspection email. I mentioned it to the representative at pickup, and he said it might take a few minutes to load. I tried again a few hours later and still couldn't access it. Even when I returned the vehicle the following day, the email still wouldn't open. I let the representative know at drop-off that I had never been able to view the inspection report. Because I couldn't access the inspection report, I took my own photos and videos of the vehicle before driving off so I would have date- and time-stamped documentation of its condition, just in case. I also noticed the same bottle of Coke sitting on the counter from the day before, which gave the office an untidy appearance. It's a small detail, but it didn't leave the best impression. Overall, the pickup and return process were smooth, but the inspection process needs improvement. Customers should be able to inspect the vehicle before receiving the report, and the inspection email should be accessible in case there are any questions or concerns.

Yeah, bad experience. I have since learned that car rental companies have become very aggressive…read moreabout finding and charging for damages. I made two mistakes - one is not sufficiently inspecting the car upon taking possesion. The other was not purchasing insurance through Hertz. My insurance agent used to tell me I didn't need it because my auto insurance company covered it. That is no longer adequate. I was not aware of having caused any damage, but they found damage under the front of the car and I do have a bad habit of pulling up too close to the curb. So that could have been my fault. They also found damage to the tire on the opposite corner of the car. Highly unlikely that I caused two problems in the space of a week that I was unaware of. I am certain I didn't cause the second damage. After my auto insurance paid, I still had a $1,511 bill for loss of use, diminution of value, an administrative fee, and, of course, my deductible. Part of that is the cost of the 2nd damage, which the insuranc company refused to pay for (I can understand as is clearly not a valid charge), but I'm told it will go to collections if I don't pay it. I will not use Hertz in the future.

I've rented several times from this location. The customer service is good when at the location,…read morebut trying to call the location is a long and frustrating experience. I called three times this morning, was on hold for 20+ minutes and then the call dropped. If you are a manager or with corporate, please reach out to me. It was a very frustrating experience attempting to reach someone at the branch. Update... Talked with Jesse and he was more than helpful. Apparently it was an unusually busy day and they were understaffed. Well done, Jesse.

Had made a reservation through the general 1-800 number for a one day rental with a scheduled…read morepickup at the Vista location, found out on the day of the rental that the Enterprise agent on the 1-800 number was not aware of pickup times/availabilities and that I would not be able to be picked up, but was saved last minute by the team of the Encinitas location. Thank you Ethan and Tara for your help in getting me a car when i needed it! Also, the car was brand new and impeccable. Thanks again.

5 stars for this Budget location specifically. 5 stars for prices and the option to use a debit…read morecard instead of a credit card. As far as customer service (again, at this location) if I could I would give a 10! I've been having car problems, so have rented 3 times in the last 2 months. Dayne is amazing!! As someone who works in the hospitality business, I can say it doesn't get any better! He is more than accommodating and overall extremely pleasant, friendly and goes out of his way to make everything easier and it shows! I highly recommend this Budget for your car rental needs!!

I have used them a few times before, but sadly my last visit was not a pleasant one. They are a…read moresmaller rental and you can't leave your car there, like you can at other rental facilities. Lucas the attendant was extremely unhelpful and rude upon returning the car. I had a few questions and concerns and didn't really get any answers to them. I use to think they were a better deal than most of the other car rentals, but I'd rather pay a bit more if it means the customer service is actually courteous and helpful. Sadly, I will not be renting from them again.

Javier is a rock star. I showed up two weeks ago for a road trip with my boys and he already had my…read morepreferred car washed and ready to go because he saw my reservation. Then he saw all the gear and luggage we had and gave me an upgrade to a much roomer vehicle. He always has a smile on his face and goes the extra mile to take care of his customers. It's always good when someone knows your name as you walk in the office. It wouldn't matter if I lived in San Diego or South County, I would drive the extra distance to rent a car from him. Thank you bro for being YOU.

Rented a car midsize SUV for a 4 day trip. At checkout my car was ready and the agent was friendly…read moreand very helpful. Even helped me figure out the radio controls (I tried on my own for 10 minutes) and didn't make fun of me or call me a boomer. Different agent upon return but was also friendly and helpful, even though the office was a bit busy. I usually rent at the CLD airport, but on this particular rental, Oceanside was $120 cheaper than CLD. I'll be renting here again.