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    Hertz - Carlsbad

    1.0 (1 review)
    Open 9:00 am - 6:00 pm

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    9 years ago

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    Budget Rent a Car - Temperature--asked to wait with vehicle for 4+ hours!!

    Budget Rent a Car

    1.6(8 reviews)
    1.9 mi

    Just spoke to Veronica. Sold my car (of 12 years) yesterday. Need a car until Friday, at least…read more I'm retired, my wife retires next week. Leaving for Florida in September - no exact date. Veronica didn't say much. I then realized she may have someone holding. Anyway, it went .....awkwardly. We were not making a connection. Felt bad about their single one star review; and thought I would give them some business? Didn't work out.....

    If I could give 1 star, I would. We rented a Chrysler Pacifica van from your McClellan airport…read morebudget rental office in Carlsbad California at 9 AM on May 10, 2005. We were headed to an event an hour north and had picked up all members of our party. There were six of us in the van. The van made it 15 miles up the freeway and the engine shut off. We quickly pulled over to the shoulder however, our location was not safe. We notified the budget office that the check engine light was on and the vehicle would not start at about 10: 39 a.m.. She advised us to let it rest for 30 minutes and try to start it. When this failed to work, she told us to call roadside assistance because the car was already under contract and she could not help us. When we called roadside assistance, The representative told us that we would have to wait inside the car until the tow truck company. She threatened us that if we didn't wait with the car we would be responsible for any damage!!! Are you We were not in safe location in a disabled vehicle on the side of the highway. The temperature was 95° and even higher in the car because it had no power. Suggesting that we endanger our lives by sitting in the disabled vehicle on the side of the highway until the tow truck arrives and threatening that we'd be responsible for damage to the car is absolutely unacceptable and downright egregious! We finally got a text alert that the car had been picked up at 2:45 pm--over 4 hours later! The semi trucks were driving quickly next to the shoulder, shaking the whole vehicle each time one passed. One of our passengers had a panic attack and Budget was not sending help our way so we had to have several friends come to pick us up because our party was too large for one vehicle. We were stranded on the side of the highway for an hour waiting! When we finally got to our destination, we had a friend drive us to the Temecula office at 2 o'clock to try pick up another vehicle. They would not give us a vehicle because the tow truck company had not yet picked up the disabled vehicle on the side of the freeway!! Our whole morning and afternoon was wasted. We missed our first reservation and incurred fuel charges for our friends to pick us up and take us the rest of the way to our event 2 vehicles, from there we incurred almost $200 in additional expenses as we had to get Ubers all the way back home. No one checked to see if we were okay. We were not even refunded $140 our rental expense for the disabled vehicle! AND they charged us for a replacement vehicle that they would not give us due to the delayed towing service!!!This is NOT the customer experience we were expecting!

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    Budget Rent a Car
    Budget Rent a Car - Cost to get rescued

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    Cost to get rescued

    Hertz Rent A Car - This ant came to the surface of the second row.  There were more than this one.

    Hertz Rent A Car

    1.9(127 reviews)
    5.3 mi

    The moment you walk in it's dingy and dirty. They seriously need a cleaning crew asap- cobwebs on…read morethe ripped chairs and mystery substances all over the desk. I called a day in advance to reserve a full size suv or truck and the girl (no name given) just gave me a quick "sure" when I asked for reservation info or confirmation she said she noted it on my booking and would not help further ... but when I got there they tried to give me a Prius- I was very confused and said as much. Steve was super polite and I can appreciate his effort (only reason for 2 star and not 1) but he was working solo with a full lobby and was doing his best to take care of everyone. Understaffed for sure! I was not happy w the price I ended up getting for a small crossover, it would have been $1k for two weeks- no customer service or offer for weekly discounted rates while I wait for my car to be done in the shop. I turned it in early and took my business to Enterprise, half the price for twice the days and a much nicer car and customer care.

    I have no idea why this location does not enjoy better reviews, I have been rent renting from this…read moreHertz location and from this staff for well over two years and they have been nothing but consummate professionals, and always providing a great value and service! I was just there today again and cannot say enough good things about the staff and the location . It is a busy location right off of the freeway and this team always manages to have a pleasant disposition while providing you your rental vehicle. I'm happy that there is a chart so close to my house in Carlsbad and will continue using them every time I need to rent a car!

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    Hertz Rent A Car - This ant was on the dash board.

    This ant was on the dash board.

    Hertz Rent A Car
    Hertz Rent A Car - Inside cargo van. Clean and roomy for more than a queen size mattress.

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    Inside cargo van. Clean and roomy for more than a queen size mattress.

    Hertz - Carlsbad - carrental - Updated May 2026

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