I had a rental pickup on Saturday, 6/6, and walked into a packed lobby with a lot of frustrated customers waiting. There had been a staffing shortage that day, and the Area Rental Manager, Brittany Conley, was the only person working. What could have been a chaotic, tense situation was handled with remarkable grace. Brittany greeted every customer as they came through the door, took their name, and assured them she'd help as soon as she could. She worked steadily through the line, one customer at a time, and her calm, friendly, and genuinely helpful attitude kept everyone at ease under real pressure. When it was my turn, she went above and beyond to resolve a one-way drop-off issue on my rental. She even handed me her business card and told me to call her directly if anything came up. As someone who owns and operates a business with more than 150 employees, I know how rare this kind of service is. I wish I had more people like Brittany. Outstanding work under difficult circumstances. Kudos, Brittany! read more

BEWARE I initially had such a pleaseant experience renting an SUV here. The manager went above and beyond to ensure they found one for me and she even stayed a few minutes late so I could pick it up. Upon return, everything went smoothly. I did a walk through with the agent and there was no damage in sight and the gas tank was returned full. It was not until 4 HOURS AFTER that I received a call from the same branch manager stating that there was damage to one of the side mirrors. She claimed that it was hanging off its hinge. There was absolutely NO DAMAGE done to the vehicle during my rental and there was no damage to the vehicle upon return. I find it extremely unprofessional that blame would be placed on me 4 hours after the return of the vehicle after a walkthrough had been performed and papers had been signed. If the mirror was hanging off the side of the vehicle the agent and myself would have seen this. Interesting to note that when I returned the car there was no parking available in super tight lot so I was told to leave the vehicle in the middle of the lot and they would re-park it once a spot was open. How am I to know that the mirror wasn't damaged by an employee trying to park the car once a spot emptied or otherwise? PLEASE BEWARE AND DO YOUR DILIGENCE BY TAKING VIDEOS AND PHOTOS. Do not just sign the papers and walk away! read more

Convenient location- excellent service. Christina the manager was fast and knowledgeable. Took great care and I was provided with a great car. read more

Long story short! Total B.S. from A to Z! Bookek a truck @ Jones rd Oceansode CA location online say's it was available. Next morning I get a message, yeah, sorry we dont have any trucks available. WHAT! So I go on Kayak and book a truck from 875 S Coast Hwy Oceanside CA location because they have trucks available, for the next day. Then I get a message from Christina, who we would find out much later, turns out to be a manager at the Coast Hwy location, uh, sorry we dont have any trucks available at this location but there is one at our Carlsbad location about 15 minutes from here if youbwant to pick one up there call me hack at etc... In the meantime I'm getting all kinds of emails saying check in here and check in there and I have no idea what in the world , where the yrucknos or if there even IS a truck! So I call the number back and get Eric on the phone and quickly I explain my name and contract number and tell him I have no idea whats going on asknhim if I do have a truck and he say very curtly YES! "Oh I do! Thats great news! Where is it to be picked up? " He snarles at me " HERE! I ALREADY TOLD YOU HERE AT COAST HWY!" I said woah Dude, you have no reason to be rude to me! Your company is the problem here. I am returning a call tonfind out what's what! He says "Well, I have people standing here!" I hung up. But wait! Theres more!!! I was helping out my elderly friend with donating some furniture to the Veterans Thrift store so the truck rental was actually hers. Eric asks her if she wants to add insurance for $34.95 a day. She says no. He says well how about for $6.95 a day other people coverage? If someone else causes damage, you're not liable at all for it she says ok to that. The truck was driven 24 miles. I put 5 gallons of gas in it @$5.88 per gallon! The trucks mpg rating is 22-24 mpg! Then they said I was short on gas and charged me $9.25 a gallon for 2 more gallons! Do the math people. 24 miles usinf 7 gallons of gas has the truck's mpg at 3.8ish mpg! You can see it on their own conttact odometer reading miles traveled 24. Then you see the gas charges, $20.35. I did not grab a reciept from the gas station. Big mistake, HUGE! But I put in $30 worth. So $50.35 for 24 miles!!! What is that! I told my griend theres something wrong here when I heard the total of $183.50 which was WAY higher than the quote when I booked it for her but by now she was flustered. I stewed on it all.night! Next morning I went by and asked her to let me see the contract. Which y'all can see as well. Uup , 24 miles alright, added insurance at $$34.99 a day! Not the $6.99 a day she agreed to! Shes 79 years old! This is elder abuse! I called and spoke to the same guy, Gary, who checked us out and explained all the above. That theres no way we couod have used 7 gallons of gasoline driving locally 24 miles! He told me their bluetooth system coyld not be wrong. Maybe not but ERIC didnt use bluetooth, he told me it's juuuust about 7/8ths full. Which is where I filled it to think8ng holy cow! How could it possibly need this much gas! Forgot to mention it was a hybrid too! Also Gary said she said everything was fine on the contract when I checked her out! In reference ti the fraudulent insurance charges so nothing will be done. Said he'd refund the $20.35 and that's it, and told me to have a nice day. FIFTY DOLLARS!! FIFTY DOLLARS IN GAS FOR 24 MILES AND HE THINKS THAT ADDS UP!! Something is seriously SKETCHY over there!! Read your contracts closely if you have to go there people!! B7t I never will again! read more

Enterprise Rent-A-Car - Car Rental Near Me - Oceanside, California

Christina, who works at Oceanside was awesome. I needed a 4x4 vehicle right away for my job and she helped me find one at a neighboring Enterprise. 5/5 Corporate are liars and scammy - 0/5. When you call any enterprise it will go to their corporate office no matter what. They will LIE to you and tell you they have the vehicle you need at the closest location. Then they put it on the local offices to tell you they don't have the vehicle. This happened to me 3 times and they kept doing it. read more

Dialed ! McKenna helped me out and was on point. My car was hit this weekend and she made the process super fast and efficient. I appreciate da good work ! Someone give her a raise FIH' STAH read more

I have rented from here several times now and I have nothing but good things to say about the customer service and the vehicles. The staff go out of their way take care of you. Caleb has been particularly helpful! My returns have been spot on with no extra charges. You will usually get a car where the fuel is not full, but that's OK. You return it about the same level. I have usually returned it with an extra quarter of a half tank because it's hard estimate how much gas youre gonna use. I've rented two pick up trucks from here and both have been in excellent condition. No issues at all driving them. They also price competitive with other rental locations and this one happens to be near my house so it's a quick walk to pick up my rental vehicle. read more

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I waited to right this review because I thought they'd get my situation situated and I'd be happy to Insurance extended the rental Enterprise still had old date on their side of things After back and forth with them I am still waiting for $150 reimbursement When I was told the hold is $300 and I only got half of that back Just go somewhere else like Avis This place has poor communication and all the workers are just confused about their job description maybe read more

This was absolutely the best experience in renting a vehicle. We needed a big vehicle for a move and the staff came through. Especially want to thank Makenna Rodrigues went the extra mile to help us and to make sure we had a top notch experience and vehicle to help us with a move. She gives the business a 5 + Star rating ' read more

Very friendly staff but it took over 40 minutes for me to pick up my car, seemingly due to not enough staff.

had an almost entirely positive experience at this ENTERPRISE RENT-A-CAR location mostly because of Caleb who handled the pick up and drop off. he was helpful, congenial, and made the process reasonably painless. there was next to no inventory (absent was the pick-up I reserved/requested with two weeks heads up) and options were limited. I was left to chose between a nondescript coupe, a POS Jeep Compass, and walking for three weeks while my kid's Tacoma got fixed. I made the right choice but only barely. read more

Wow, is all I can say. McKenna (God I hope I remembered her name correctly) was an ANGEL! Helped me out and remedied a terrible experience I was having with a car from Hell. She was the best and made a bad experience so awesome. Give her a raise!! read more

Lauren was an absolute gem! I called right before they closed and she went the extra mile to get a truck off for an oild change at the end of the day so that I would have a much needed truck the following day. She went above and beyond and was very helpful. Everyone there was exceptionally professional and friendly and made the whole experience an absolute pleasure. Thank-you. I will be calling enterprise for all and any future auto rental needs. read more

Mckenna and Kevin were so helpful! 110% recommend this branch! The other branches were not as helpful and was getting the run around. Oceanside Coast Highway is the office to rent from! read more

Took my reservation and gave the the option to provide my required information ahead of time. When I arrived they refused my form of payment, which has been accepted many locations previously. Ruined my travel plans for Christmas weekend at the last minute. read more

While understaffed, for who knows why, the person who was there (filling in, I think!) was over the top efficient. (Brittany?) I would hire her for anything, in a second. We were in and out as perfectly as it could have been. read more

first of all, the only car they had was a black Volkswagen. I'm renting in the middle of summer during a heat wave and that's all I had. Secondly I was told by my insurance company that they will only cover the insurance portion if the contract is in my name. The person at fault has an insurance company that doesn't cover the insurance on the rental. They are supplying for me so I had to buy insurance. I was told $20 a day. When I got the bill, I was charged $29 per day. Multiply that by 15 days it's a painful increase. So no, I do not recommend this company. I tried contacting the company. With no response thus the reason for this bad read more

Spent an hour trying to pick up a rental left with nothing more than a headache. They could not take virtual id, and wouldn't accept cash, check, or my credit card. Don't know how this is even legal yet here I am walking home... Find any other place to rent a car. read more

I had a great experience with this Enterprise, and I'm glad they were able to help me so quickly and hassle free. It was 30min before close and I needed a car to get to work the next day. I made it in before closing and had keys in my hand in under 10minutes- the price was super fair too it was actually noticeably less than the competition. I used the car for a day and was able to drop it off when I was done using it for what I needed. Thank you to Kiana for the efficient experience and for getting me the wheels I needed when I needed them. Thank you to Stafford for being able to take me in and let me close out with the car- I was running pretty last minute. A very friendly team, and would definitely recommended if I ever had family visit and need a car. Thank you! read more

Great experience with the folks at Enterprise. When I arrived, the team greeted me with warm welcome and hello. Julie handled the rental and return. The process was smooth, fast and done with a smile. I needed to extend my rental for a day and did it telephonically with Tyler. No fuss, another smooth process. Another great experience with the Coast Hwy. Enterprise! Thank you!! read more

So I contacted Enterprise like Lisa suggested, recounted what happened, was told they were very sorry and that someone would review my complaint and get back to me within a couple of days, and that this was very important. It's been almost two weeks so.... I guess enterprise is basically giving me the finger just like their incompetent branch manager Julissa Aguirre!! The branch I originally rented from in Las Vegas was very professional. read more

I waited 43 minutes to get my car when I had booked a reservation in advance. I was the there with only 1 other person and made me wait for them to check in 4 different customers that walked in, before attending to me. read more

Enterprise was more than gracious. They provided personal assistance and accommodated our physical limitations. We really appreciated the shuttle ride home. read more

Enterprise Rent-A-Car 875 S. Coast Highway Oceanside, CA, US, 92054 4-24-2024 I was promised a ride home after... I was promised a ride home after returning the car. I was told no one was available.I was told to hire a cab or uber at my expense. I should have been offered a ride home at Enterprise expense. I am 70 years old. I have bad knees and a bad hip. My only option was to walk home. Ann, the counter girl, told me that was "too bad". When I left she sarcastically said "have a nice day". I was infuriated at this and walked back into the store so I could tell her to F-OFF !!!I Walked home in pain. The car was returned in 100% perfect condition. I am now afraid this girl Ann will take revenge on me and apply additional charges for spite. read more

I have been in a rental since last July, I've originally been dealing with the Culver City location which is absolutely awful. Thank the Lord for Michael!!! Sweetest man here at this location. Extremely helpful and very sympathetic towards my situation. Enterprise needs more people like him to help educate how customer service should be handled!!! Thank you for all your help today read more

Booked a car online. Pick-up at the location was easy. The staff were all pleasant and friendly. The car wasn't quite ready for me. It needed to be washed and cleaned. I waited about 15-20 mins. The transaction overall probably took 30 mins. On the road and halfway to our destination, the car began to ding and the dash board lit up. The "change oil/filter" light came on. The icon for bumper collision also lit up (we did not hit anything). Returning the car, there was an issue with charges. I brought it up to their attention and it was resolved to satisfaction. Staff: friendly, customer service good Car: clean, smelled fresh (took some time, but better clean than dirty and stinky) Transaction: fast, smooth and easy Problem/Issues: quickly resolved Likelihood to repeat: yes read more

Bobby is amazing . My moms car was totaled and it's been a nightmare and a long process to get her taken care of . Every time I call he is so helpful and kind and does it with joy . Amazing customer service Bobby ! read more

I would not receive Enterprise Rent-A-Car as I've done in the past because the Excellent Service I used to receive there has plummeted to a drastic degree read more

Bobby was AMAZING!!! What a guy! He was running around taking care of numerous guests in the middle of a Pandemic, and he totally followed ALL the protocols. I cannot rave enough about how much he helped us when we were in a huge bind (we were marooned in Oceanside with no car)! Bobby, you're a prince!!! Thank You!!! read more

Enterprise Rent-A-Car - Bobby slaying it!!! - Car Rental Near Me - Oceanside, California

The staff here are courteous, professional and they try their best to help you get you going on the road. So if they make a mistake, give them the chance to fix it and resolve any problems you may have with them. Some folks thinks that just because they rent a car that they can abuse it and trash it. The problem with that is that Enterprise staff will have to spend more time cleaning rather than renting it to the next customer. As courtesy respect, and discipline, I treat my rental car as if it's my own vehicle and try to keep it clean for the my family and for the next customer. What we do in life reflects who we are as an individual and as a nation so please try to be considerate and not trash your rental car, thank you. read more

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I rented a car on 8/4/21 via the Enterprise website. We'd been on a road trip in a rental sprinter van for a week - we needed to drop our van off and take the train to Burbank. We decided to get a car for convenience so we could get to Burbank earlier and meet up with friends that we seldom get to see. (We're from the midwest.) I got my email confirmation for pickup at 2:00. When we went to pick it up, I was told that they were overbooked by dozens of cars, ours hadn't been returned yet, and it wouldn't be available until 4:30. We had return our rental sprinter van, so this was an inconvenience, but manageable. They said they would call around to see if I could get a car at a nearby location and call me. I didn't hear from them, so I called to find out if they'd had any luck. They said no. We waited until 4:00, then went to wait for our car (hoping we might pick it up a little early). There were three people waiting ahead of us and only one person in the office to help customers. After helping one woman get her car, the staffperson started to help another customer, looked up, saw us, and asked if we were waiting for a car. I said yes, gave him my name, and he said they our car wouldn't be ready until 5:30 - delays like this happen with same day reservations sometimes. We had to get our van back to the rental place, so we left. We didn't trust that they would have a car for us at 5:30 (they close at 6:00pm), and our options to take the train were terrible, so we had to pay for a Lyft and a crappy place to stay in Oceanside that night (last min prices, high season). We also lost the fee for our first night in Burbank (no last min cancellations), and, most importantly, we missed a night with our friends. The most frustrating part of this is that, while we were waiting for our rental car, I was checking websites to see if I could find another available car. Enterprise kept showing up in search results as having available cars at the location we'd rented from, as well as nearby locations. This is really unethical. If we'd known from the start that there were no cars available, we would have taken the train early in the afternoon and wouldn't have wasted a day of our vacation and a lot of unnecessary money on hotels. When we got home, I sent a message about my experience to Enterprise customer service via their website - I never received a response. I've always had good experiences renting from Enterprise before, so this was beyond disappointing. Shame on you, Enterprise. You should be better than this. read more

What a NIGHTMARE! At all cost......rent a car from someone else. Bitchy 'Bobby' needs to be let go, I've never had a worse customer service experience than Enterprise. Go to Avis or Budget, they are a million times better. Don't let these idiots ruin your vacation. read more

This enterprise has some very amazing workers! I want to thank Bobby for always providing excellent service! He has amazing customer service and so patient. Highly recommend this location for all your rental car needs! read more

I won't be renting w this location again. Worst experience ever . Actually I've never had a bad experience with Enterprise ever , before now ( And I've been dealing with enterprise for years. ) This was my first time renting from this location though and I won't be recommending them or renting from them anymore. I "reserved" a vehicle for a certain day/time and when I arrived they told me they wouldn't have any cars until evening. It was 12 pm when I arrived . mind you I had no vehicle to leave in so we were just gonna have to stare at eachother in the lobby til they had a car ( or so they made me believe ) til they realized I wasn't going anywhere. Then all of a sudden they thought to check me out there & escort me to Carlsbad location for a car. (Guess they ddnt want to stare at me for hours) . Anywhooo they overcharged and their customer service was horrid. (Carlsbad location was much friendlier and it's nice to know they have wider availability) *fine piece of chocolate was there when I returned my vehicle. He was probably the best thing at the location . Very nice also . Still won't be returning to this location though. read more

Enterprise in Oceanside where the men are gentlemen and the women are ladies. And that's how they treat everybody with respect and kindness. I've dealt with them many times and the service is outstanding they kill themselves basically to accommodate the customer. And very very friendly the downside of their office, they had two boxes of donuts that's just not right! read more

Enterprise Rent-A-Car - Car Rental Near Me - Oceanside, California

They hire these young kids who are not only rude at times but are not properly trained.

Amazing customer service, reasonable price. Loved my vehicle. It's refreshing to work with a locally owned rental place. I tire of the gigantic chain places that care nothing about you. If you own a business it's worth getting a corporate account with this company. read more

Enterprise Rent-A-Car - I took my vehicle into the mountains past San Diego. Nice! - Car Rental Near Me - Oceanside, California

I rent from this Enterprise multiple times every month for work and personal use. The cars are always clean / without issues and the shuttle service is super convenient! Even when the staff is super busy early in the morning or right before close, they are always so polite and professional while dealing with multiple clients at once. Never had a bad experience at this location. Once when I had a situation where I had to use the car for slightly longer than 24 hours, they adjusted the reservation as a courtesy so that I could just rent for 24 hours instead of 48 (they only rent cars in 24 hour increments). Tip: They definitely can get busy so make your reservation as far in advance as you can and if you are reserving last minute, always speak to someone at the branch to confirm there will be a car available (the corporate booking center isn't always up to date on what each location has in stock). read more

Danny was the Man! He walked me through the parking lot to show me the vehicles he had, made it quick simple I was in and out in no time. And even though he was dressed in the proper attire that didn't stop him from dropping what he was doing to wash the vehicle that I requested to rent. That guy is the SH1T! Shout out to the homie Danny ! read more

I called in the morning to reserve a car for 11:00 a.m. they were very happy to reserve a car in my name with reservation # the phone message says "the company that picks you up" Problem: I called they did not have a driver!! So much for picking me up!! Problem: They did not have any cars on the Lot!!!! So no freaking car! Seriously folks! Reservation number on hand and they didnt even bother to find a car to seal the deal.... Horrible!! Do not reserve a car with these idiots!! Yes this is real! I have my reservation number go ahead and try to sue me enterprise! Its the truth! Ridiculous! read more