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Enterprise Rent-A-Car

3.3 (97 reviews)
Open 8:00 am - 6:00 pm
Updated 1 week ago

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Short staffed and not fair to the worker that is here! She is very good at doing her job and calm in heated situations. She needs more help! Not fair to her. Cleaning cars, taking care of customers, that's an excellent work y'all have but give this girl a break!

This is for the location connected to Len's Auto Body in Oceanside, CA: Simply put, this was not a good experience. We arrived for scheduled pickup at 8am, the vehicle wasn't ready until almost 9 (we had to adjust our tight schedule because of this), there was a large scratch on the trunk the sales person did not point out, they made us "wait for it to be cleaned" almost an hour but the inside was still very dirty - so many smudges on the inside windshield we had to clean it ourselves to see properly, the "needs maintenance - change oil" alert kept popping on for the entire trip (not the renter's responsibility), and the convertible top was broken in a few places due to previous wear and tear. Maybe retire or sell the car instead of continuing to rent it out? I also asked if I needed to initial or sign anything and they said it was all taken care of verbally at the counter, which doesn't seem standard. We rented a vehicle at an enterprise location in San Ramon, CA just last month and it was a breeze. Not sure how the same company can be so different. Note: we still have this vehicle for a few more days, I will update this review if anything unexpected happens at drop off as well.

Just posting my experience with Enterprise at Jones atf last week. Thank you Bobby for the great customer service!

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Ask the Community - Enterprise Rent-A-Car

Review Highlights - Enterprise Rent-A-Car

I used to use Turo for my rentals but these guys have really stepped up their game.

Mentioned in 2 reviews

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Hertz Rent A Car - This ant came to the surface of the second row.  There were more than this one.

Hertz Rent A Car

1.9(128 reviews)
1.5 mi

The moment you walk in it's dingy and dirty. They seriously need a cleaning crew asap- cobwebs on…read morethe ripped chairs and mystery substances all over the desk. I called a day in advance to reserve a full size suv or truck and the girl (no name given) just gave me a quick "sure" when I asked for reservation info or confirmation she said she noted it on my booking and would not help further ... but when I got there they tried to give me a Prius- I was very confused and said as much. Steve was super polite and I can appreciate his effort (only reason for 2 star and not 1) but he was working solo with a full lobby and was doing his best to take care of everyone. Understaffed for sure! I was not happy w the price I ended up getting for a small crossover, it would have been $1k for two weeks- no customer service or offer for weekly discounted rates while I wait for my car to be done in the shop. I turned it in early and took my business to Enterprise, half the price for twice the days and a much nicer car and customer care.

I have no idea why this location does not enjoy better reviews, I have been rent renting from this…read moreHertz location and from this staff for well over two years and they have been nothing but consummate professionals, and always providing a great value and service! I was just there today again and cannot say enough good things about the staff and the location . It is a busy location right off of the freeway and this team always manages to have a pleasant disposition while providing you your rental vehicle. I'm happy that there is a chart so close to my house in Carlsbad and will continue using them every time I need to rent a car!

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Hertz Rent A Car - This ant was on the dash board.

This ant was on the dash board.

Hertz Rent A Car
Hertz Rent A Car - Inside cargo van. Clean and roomy for more than a queen size mattress.

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Inside cargo van. Clean and roomy for more than a queen size mattress.

RV Fun Rental - inside out new super c!

RV Fun Rental

4.3(91 reviews)
2.6 mi
10 years in business
Luxury

Oscar, Greg, Clyde, and Dorian were all professional, friendly, and super helpful. They patiently…read moreanswered my many questions and gave me what I needed for a great trip.

I will never rent from this company again. Let me start by…read moresaying I am an experienced RV renter -- I seek out specific models based on what I know and what matters to me on a trip. The listing for this RV stated it came with an e-bike and Starlink. My rental agreement confirmed both. One week before pickup, I received a text from Oscar saying the e-bike and Starlink were actually add-ons, and that he needed to check availability. I responded by email pointing out that both were included in my signed rental agreement and that I expected either both items to be available or a price adjustment. No response. Oscar was not present when we arrived, and Dorian told me there was nothing he could do or he would get in trouble. He refused to call anyone or escalate the issue. I needed the RV, so I had no choice but to accept it. See the attached rental agreement. We specifically rent the Mercedes-Benz version because we are familiar with it, and a key reason is its self-leveling stabilization system, which minimizes rocking. We were not informed until we showed up that this feature had been disabled. Dorian claimed customers damage it. I paid a premium for this model specifically for that feature, and it was disabled without any prior notice. For a 2024 model, this RV is in rough shape. Everything functioned and it was reasonably clean, but the interior has clearly been neglected. Among other issues, the original shower slider was replaced with a cheap curtain rod rather than being properly repaired. See attached photos. Do not be fooled by how friendly and responsive they are during the booking process. This company falsely advertises its vehicles and will not honor its own rental agreements, even when you have everything in writing.

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RV Fun Rental - Or customer sent us this photo when they were camping Oceanside Harbor Beach Campground. 2017 new Coachmen Rv for rent. Luxury Rv. Sleeps 10

Or customer sent us this photo when they were camping Oceanside Harbor Beach Campground. 2017 new Coachmen Rv for rent. Luxury Rv. Sleeps 10

RV Fun Rental - More super c pics!

More super c pics!

RV Fun Rental - Our new LUXURY 27' fully loaded and ready for glamping.

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Our new LUXURY 27' fully loaded and ready for glamping.

Enterprise Rent-A-Car - carrental - Updated May 2026

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