Don't bother making an appointment, you will have to wait. Then when they give you a car it will be soaking wet, literally just washed all windows dripping wet & filthy inside. They try to get you to sign agreements without showing you what you are actually signing. I only took a few pictures but I've never had such a bad experience with Enterprise before. Avoid this location. read more

Enterprise Rent-A-Car - Stains on seats - Car Rental Near Me - Oceanside, California

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Booked compact SUV online. Got to the location and there was one guy working with 8 people in the waiting room, he checked me in, said nothing for the 45 minutes I sat waiting for the car, finally to pull up a compact car and tell me thats all he had left and if I didn't take it I'd have to wait behind the other customers who were waiting behind me. I don't understand in what universe this kind of service is acceptable. Completely unapologetic and unprofessional. read more

After having reserved an SUV at 510 Jones Rd location a few days earlier and checking in online the evening before, we showed up at pick-up time only to be conned by an employee named Duron. He took our licenses and credit card and said once he was done getting us set up, he would take us out to their vehicles so that we could choose whichever SUV we wanted. We waited for 20 minutes as Duron made phone calls rather than taking us to the vehicles. Finally my husband asked the other counter person what their current inventory was. The guy replied: One sedan, one sedan with a nail in a tire and one truck. They had zero SUV's. Duron chimed in with 'but I'm on the phone right now trying to source one" as if we should be happy about that. Through a bit more conversation, we learned that sourcing an SUV could take a couple hours and we decided to try to get a vehicle somewhere else. Duron then excitedly announced that he had found one! It was in San Marcos and it needed to be fueled up and washed. Including the drive time for one of them to go pick it up, we'd "only" have to wait another hour and 40 minutes. What a joke. As we were leaving, trying to figure out a plan B for our trip, we asked if "not having vehicles ready at pick-up time" is normal. Duron replied that all of their rentals that day had been the same and he claimed this is "normal" for all rental car agencies in this area since there is a shortage of vehicles. We later spoke with other local agencies who said the only time they might not have a vehicle ready is if it were a same day rental. If you actually need a vehicle on the date and time that you reserve it for, you might want to avoid this particular Enterprise location. read more

I had the best experience at Enterprise in sun city! It was the fastest experience I have ever had when renting a car. I ordered the car that morning and when I got there, it was ready for me! Paperwork was minimal and not pushy for selling add ons. I'm definitely going to rent from them again! read more

The folks here saved my in-laws visit. Car had warranty issues and my in laws and niece were visiting. They helped my find a car that would fit everybody for when they were here. Super helpful, very nice. Thanks again read more

About a month ago I rented a car here for a day. Jacob was the one that helped me then. Today Dec. 2025 I rented a car again for one day and Mattais helped me. I have to say the customer service is extremely good here. They are both very polite, nice, the service is speedy and they have good understanding of people's needs. Thank you Mattais and Jacob. Great job. read more

Had to put my car in the shop after an accident. My experience with Enterprise on Jones Road was stellar. If you have rental needs in North County; Jones Rd. Enterprise will take care of you. read more

rented a car out on Thursday 9/04/2025. 09/08/2025 the car notified me it needs an oil change. I keep calling and keep calling but noone picks up. On 09/10/2025 I tried calling again and was waiting and waiting for someone to pick up and still no luck. read more

My husband and I rented a truck from this Enterprise when we couldn't fit in our vehicle all the surfboards our guests needed. The truck was great: impeccably clean and flawlessly functioning. But, more importantly, the customer service we received from Jake was wonderful. We will definitely be back. read more

We had to rent a car for a week. This Oceanside location is convenient. Not a lot of cars to choose from. The entire car rental industry is buried in UN-rentable cars, because of auto manufacturers recalls and poor tires. Every rental business has dozens of cars waiting for repairs on recalls. Also they have to replace a lot of worn out tires. But, we get a SUV type Jeep. $100 per gas tank fill! Yikes!! The office is busy, yet customer service is excellent. The ladies we spoke with take their busyness in stride. Their cars are nice and cleaned. Customer service kudos go to Rachael. We had the misfortune to leave a garage door remote in our returned Jeep. Rachael promised to track it down and return it. And, She Did!! Great attitude and always a smile from Rachael. Hope the bosses at Enterprise read this and congratulate Rachael. She's the Best! We will use this location of Enterprise again. We recommend it. Thank you Rachael! read more

Short staffed and not fair to the worker that is here! She is very good at doing her job and calm in heated situations. She needs more help! Not fair to her. Cleaning cars, taking care of customers, that's an excellent work y'all have but give this girl a break! read more

Enterprise Rent-A-Car - Car Rental Near Me - Oceanside, California

Enterprise has really gone down hill... Our car is currently getting repairs so they sent us to enterprise to get a vehicle to use in the mean time. Originally we were put in a surburban because they didn't have anything that would fit our family and we agreed to paying for the extra over the weekend and getting a car our insurance would cover completely come Monday. Monday comes around and they throw our family of 5 in a very small truck with hardly any room for a diaper bag, and our strollers. Then told us they would "upgrade us to a Tahoe" and claimed it wouldn't be much bigger which is false but alright. It's now Sunday and we have heard absolutely nothing from enterprise. At least now we know to not use enterprise going forward. I'll also add the truck we are in has brakes that need changed maybe even the rotors and doesn't feel safe to drive. When I called and mentioned this as well as the strong Oder in this truck they shrugged it off saying they may need to be replaced soon. Real nice read more

Very Impressed with the speed, curtesy and handling of my rental. Oscar Molina is excellent. You get my 10 star ATTA BOY award.. Charlotte Gresham read more

Gustavo took his time to explain all the details of the rental. He made a was really satisfied with the car I choose to rent. He was very good at selling me on the upgrade, I almost upgraded, but I'm cheap. The manager Tuvone took time to make sure everything was going well and that I was completely satisfied with my rental. Over it was an efficient, pleasant experience. Great team. read more

JP and the girl who originally helped me out were both super helpful and friendly. Not a lot of hassle or wait. If you ever need to rent a car this place is pretty nice. read more

This is for the location connected to Len's Auto Body in Oceanside, CA: Simply put, this was not a good experience. We arrived for scheduled pickup at 8am, the vehicle wasn't ready until almost 9 (we had to adjust our tight schedule because of this), there was a large scratch on the trunk the sales person did not point out, they made us "wait for it to be cleaned" almost an hour but the inside was still very dirty - so many smudges on the inside windshield we had to clean it ourselves to see properly, the "needs maintenance - change oil" alert kept popping on for the entire trip (not the renter's responsibility), and the convertible top was broken in a few places due to previous wear and tear. Maybe retire or sell the car instead of continuing to rent it out? I also asked if I needed to initial or sign anything and they said it was all taken care of verbally at the counter, which doesn't seem standard. We rented a vehicle at an enterprise location in San Ramon, CA just last month and it was a breeze. Not sure how the same company can be so different. Note: we still have this vehicle for a few more days, I will update this review if anything unexpected happens at drop off as well. read more

Enterprise Rent-A-Car - Car Rental Near Me - Oceanside, California

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This location is just down the street from my auto shop, which you'd think would be convenient. I reserved a car first thing in the morning, before they opened, for pickup at 9:00. and I got a call on my way in to the shop that they were out of cars. "How late can you pick that up? We don't have any cars, but we're expecting to get some returns some time today." I've got to be at work at 10. To be fair, the manager was extremely polite about it, and it did seem like he was trying, calling all the locations around town, but they were apparently all out. He called me back and let me know he hadn't found anything, and would keep looking all day. Thanks, lots of effort, but it still didn't help me get to work. I ended up taking Uber to work, and my car was done in the afternoon, so I too Uber back home, but that was $100. So the one star in this review isn't for the location - it's for Enterprise in general for letting me book on the web site when there are no cars available. LET ME KNOW SO I CAN MAKE OTHER PLANS! read more

Not helpful with my rental through Enterprise. This company is making me run to their repair shop to fix THEIR car and not find another replacement. read more

Stay away from these rip off artists. Bunch of thieves. I got in a accident and my insurance company pays them off. Then they tried to collect $500. I wasn't paying that. Then these scammers then sent me to collection. The staff are bunch of screwed up individuals but it's going to come to haunt. read more

I was stressing out because there were a lot of car renters that week but Bobby and his team came through for us in grand style. They are patient with despite of my frustration and in the end it all worked out. He was able to find me a vehicle to use the week and I was able to do my job up North. Note: When I rent a vehicle I always treat like it my own car. I make sure it's clean both inside and outside. It doesn't mean just because you are renting it you can abuse it, that's disrespectful and unethical in my opinion. But that is just me and I'm not asking anyone to do what I do. For me, it's a matter of courtesy and respect. read more

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Never rent from this location! I rented online through Travelocity a few days prior, received the confirmation email. One would think that means I have a vehicle waiting for me. I even called the day before to ask questions about the vehicle I was informed at that time that they had a vehicle for me. The day my reservation was supposed to begin we arrived and were told there is no car for us! They informed me a reservation does not mean that they are setting aside a car. Sorry but that is the definition of a rese Here we are packed, hotel rooms, lift tickets purchased and no car to get us there! Thanks enterprise! You suck!! Here's an update. Emailed the address in the below reply and got a case number. I was told Someone would be reaching out to me shortly... If has been 2 weeks and still not response for enterprise!!! Lame!! read more

I travel and rent from Enterprise in many different locations. Not really impressed with this location. The cars were dirty and the customer service needs improvement. Feels fake and sales pitchy rather than genuine and authentic. Same attitude I felt from their neighbors at Lens Auto Body next door I experienced when getting my vehicle repaired. I originally rented a Kia Optima. I noticed the same day the TPMS was on. I watched for the next 3 days the tire pressure drop in the back right tire. After finding out the status of my vehicle, I called this enterprise location to inform them on the vehicle. The response I got was "so did you take it to get the tire serviced with air?". My response is irrelevant at this point, but I basically stated I'm not in the business of doing other people's job, sort of like when I rent a hotel room type deal I'm not going to troubleshoot why their refrigerator or television isn't working. I then reported a few other items that bothered me but was actually good with and not going to make a big deal of. I reported a large old McDonald's soda cup that was still in the compartment with old melted ice and left over soda and the vehicle being dirty both inside and out. I was able to swap out with another vehicle but I noticed it was also dirty inside and out. I don't think, I know this place needs immediate customer service improvement, and they need some leadership to ensure the vehicles are being properly serviced, cleaned, and maintained. I read a few other reviews that also highlight similar incidents with their rental experience with this Jones Enterprise location. read more

Manager Oscar is the rudest person I meet. Worse possible service. Don't work in customer service if you don't know how to work with customers read more

Travis and Dave are super friendly, prompt and helpful. I like this location, it's close to my house, but don't come after a holiday or at least don't have plans for a few hours if you need a car or need to drop one off. By far better than the coast highway location. Thanks guys for all your help! read more

What could have been a perfect rental experience was screwed up with the rush of customers all coming in before closing time. Yes, me included. There were only two people working also so that didn't help things go by any faster either. The lady that helped was extremely sweet though. I forgot her name but her customer service skill was spot on and she apologized to all the impatient customers waiting in line about a dozen times. The guy that did the run through with the car was awesome too! He did try to sell me things that I already declined from the lady but he reeled me in. Haha. Attitude is everything, I guess. The gas level was half full or half empty :) But because there was a wait he said I could return the car empty so that was great. Free gas works. Free anything is even better! I'll definitely be back here for any future Enterprise rentals. Awesome job guys. read more

Enterprise Rent-A-Car - Car Rental Near Me - Oceanside, California

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Very accommodating, and friendly. They kept me informed about when a vehicle wld be ready for pickup. Bobby was great! Thank you again. Your the reason I'm leaving a great review. The ppl here actually seemed like they enjoyed their job, n it wasn't just a place to wrk to collect a paycheck. read more

A+ customer service. When I arrived there were no cars available, already pissed with my car in the body shop, this was like a kick in the jewels. I literally felt the BP rising. But before emotion took over I was offered a ride home and transportation back to enterprise. Everyone I experienced here was friendly and informative. Both Tyler & Brittany helped make this inconvenience of being in a traffic accident more tolerable. Tyvm for the great service. read more

No wonder this location has 0 starts seems like every few hours!!! Travis is the worst individual when it comes to customer service! He has no desire to understand any situation that the customer is going through along with anything else! Have to say by far the worst customer service I've dealt with in quite sometime!! I would give them a 0 star but I cannot post it without atleast giving them 1 read more

Enterprise Rent-A-Car - Car Rental Near Me - Oceanside, California

Enterprise was able to accommodate with excellent service. They are busy and do their best to accommodate customers who take their cars to Crash Champions next door in the same building read more

Leon and his staff are amazing. Best Enterprise location I have been at. I rented a car with them for over two months. Communication was great and they were very flexible. read more

Had a reservation for a rental car this morning, was it would take 10 min. Showed up on time and wasn't even acknowledged for 15 min. Then was told about 45 min before I could be helped. WOW so I left and went to hertz which was also a lot cheaper!! Don't waste your time with their poor customer service read more

Super fast, friendly, and efficient! They had me inspect the car on the outside, but I did miss a couple dirty spots on the inside. Comfortable and smoothly running SUV. read more

All female staff when I went , very professional, beautiful, easy to deal with. Ended up less expensive and more convenient than Turo. Highly recommend this location the girls are very nice and make it quick to get a vehicle and move on with your day. read more

I have years of being with them renting and I liked the service, they have come for me to the house and they have brought me back when I return the car very friendly and professional and reasonable read more

Ok branch It could definitely be better staffed in the mornings. Extremely long wait times, and you have to be comfortable with this being at least a 30 minute process, regardless of your appointment yes time. Cars are fine, there are very few options. read more

Great customer service! I rented a vehicle from 7-10 May 2019. I utilized the online reservation system which was user friendly. I initially reserved the vehicle to be picked up on 8 May but ended up needing it a day early. I called the office on 6 May and spoke to Travis. He was very professional and helpful. He took care of it and arranged for me to be picked up by one of their staff. The following day I was picked up by Dave who called me once he arrived at my home. He was very professional as well. We both performed an inspection of the vehicle I was renting and he explained, thoroughly, any questions I had. My overall experience with this office was perfect from start to finish. I will definitely use them again. read more

Karen is a boss. I made a reservation online and they did not have the vehicle I requested available at the shop so she went ahead and called me in advance to let me know she could give me a free upgrade to an exotic vehicle they had being returned shorty before my pick up. she went above and beyond to make sure I got the vehicle i wanted and was fully satisfied with my experience. I used to use Turo for my rentals but these guys have really stepped up their game. Kudos to this location and shout out to Karen for being a certified boss lady read more

Phenomenal!!! I called instead of booking online, my Uber driver actually brought me to the wrong Enterprise so I showed up unexpectedly to them. They were completely out of cars. Some wonderful ladies said not to worry we will figure something out. Then they proceeded to call every location and other rental companies to find me a car. Then they had a return a brand new Mustang convertible they asked if that would work for me I said that would be great but I wasn't looking to spend that much I just wanted a compact car to drive around. They again said no problem we will give you this car for the compact price. Exceptional service, they owed me nothing I just walked in. Just phenomenal women and beautiful as well. Enterprise earned my business for life from that experience, and I travel a lot for work. 5 Stars all the way!!! read more

I've rented several times in the past. This office always had great reps working there with rare exception. My experience started okay. My daughter and I were off from work on the day of pick up. So we decided to drive in together since we didn't need a pick up. It was 90 degrees this day and I was allowed into the office so I could sit out of the heat. I have a medical condition that makes standing long not an option for me. I also do not tolerate heat well. The registration process went smoothly. My daughter and I dropped off my car at home and we drove to my medical appointment 40 miles away. My car is not in good shape and I didn't trust it could make the trip. The next morning my daughter had to go to work. As I've done several times in the past, I took the van back to the office. (Daniel) refused to let me in the office. He instead brought a chair out to me and put it in the sun. This day was also 90 degrees. I had to move the chair into the shade. After he finished checking in the van I asked how long before I'd get a ride home. He told me they no longer give rides home and I could call someone to come get me. I was NEVER informed at any time anywhere I needed to provide my own way home. I told Daniel I was NOT paying to get a ride home. Had I known in advance my daughter could have made arrangements to go in to work late so her disabled mother wouldn't be stranded. Daniel said he would pay for Uber, then later said Uber wasn't available. I was really upset. During all this he sent another person off on an errand. After this other man was gone Daniel then me tells me that when the man that just left returns after doing a delivery he will drive me home. I noticed that Daniel had problems practicing social distancing. I lost count how many times he stood with in 2 feet of me, at times up to 20 minutes as he pulled customers by me because I was in the shade. Because of all these delays, which were already very upsetting, I ended up missing my grandson's online graduation ceremony. I had just missed it. I immediately filled a complaint to Enterprise customer service while the situation was happening. I was told the Regional Manager would be calling me back. He never did. read more

Dave was a great guy and helped me get in and out of enterprise and he even helped the guys in back clean my car because he knew I was in a hurry. I really appreciated his customer service and all the help he provided for me earlier this week thank you Dave, so glad you are at this branch :) read more