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Enterprise Rent-A-Car

5.0 (1 review)

Enterprise Rent-A-Car Car Rental Photos

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

2.8(29 reviews)
0.0 mi

Needed to rent a vehicle for a work trip to Cleveland and back. Reserved an SUV online months in…read moreadvance and decided to go here instead of the airport because it was closer to home to pick up. Day of the trip arrives and I head over to pick up a vehicle and they only have a huge pickup or a very small car available. I went with the truck even though it was probably too big for what I needed but felt safer than the tiny car. Did the walk around and everything looked good. The staff member noted some of the marks and scuffs that were already there so I didn't get charged and sent me on my way. Once I got inside the truck and started driving, I noticed that there were some garbage and some dirt from the last driver in various places in the cab. Things like smudges on the steering wheel and peanut shells left in the cup holders. Then as I'm driving on the highway and I am on my way, I realize that there's no windshield wiper fluid coming out. I stopped and got a jug thinking that it was just out and I'll refill it. I open the hood and see that the tank is full. So unfortunately, the mister for it must not be working. When I returned it, the team took my concerns and walked through the vehicle with me and apologized for the issues. I was very happy with the team and their response to the concerns. Again, nothing too serious but definitely could have been if I needed the wipers. I have always had good experiences with Enterprise so I will rent with them again. This might be just an exception rather than the norm.

AVOID AT ALL COSTS. Made a reservation weeks in advance. The morning of, we are told they have no…read morecar for us. Didn't even source a replacement. Incompetent staff and management who do NOT deserve your business.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Avis - Lobby

Avis

2.8(16 reviews)
5.3 mi

I'm honestly not even sure where to start with this one. My daughter is in town for the holidays…read moreand needed a car for her stay. She reserved online & when we went to pick up the car in Hamburg, they told us they didn't realize she actually NEEDED all 7 passenger seats, so they didn't have anything big enough. The associate instructed us where to go a few miles down the road, though, in Orchard Park, and assured us they had a vehicle. We drove to OP, then had to go through all the same question & answers with the representative at this location. My daughter explained she's visiting from out of the country & it's been a long time since she's been in the driver's seat. Still, when it was time to get the SUV, the guy never offered to explain any of the vehicle's features. We did our best to figure out all the dials & switches, and when we couldn't, I finally went in to get the guy. I waited with my daughter while he went through the features, and then she asked him, "isn't it against your policy to smoke in the cars?" and he said it was. So she pointed out that the SUV smells like weed & she was not thrilled about it. He told her, "oh! We know it wasn't you. We won't charge you." So she told him, "but I've got to smell this!" So he offered an air freshener and a weak smile. Two days ago, I received a text reminding us the rental will be going back soon. She paid to have the vehicle from 12/20-1/22. The vehicle isn't due back for another three weeks. Either they have messed something up with her reservation or they are really over-exaggerating "soon." No chance will she be renting from Avis again, and safe to say I won't be either.

Rented a vehicle February 3 2026 and was given a dodge ram that was NOT ROADWORTHY. The alignment…read morewas very bad and the truck failed to start the next day and had me stuck in the freezing cold . Mark will do and say anything to get you to rent a vehicle but fails to make sure the vehicles he rents out are ROADWORTHY. On top of all this Avis refused to refund me all of the money back I requested. They still owe me approximately 50 dollars

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Avis - Avis... Orchard Park

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Avis... Orchard Park

Alamo Rent A Car

Alamo Rent A Car

3.6(91 reviews)
5.3 mi

I've rented from these folks a few times at the Buffalo airport. In comparison to the other rental…read moreplaces here, these guys stand out. Picking up the vehicle this weekend was very pleasant and they even allowed me to choose from several available vehicles. For a Premium Crossover, they originally offered a Chevy Traverse or VW Atlas. I wasn't that thrilled with either of those, and after some more discussion, they offered me a new 2026 Nissan Pathfinder with only 500 miles on it. I was then quickly on my way down one garage level with the keys. The vehicle was very clean and ran well. I did notice the fuel level needle was just under the Full line, but just let it go. Upon dropping off the vehicle a couple days later back at the airport, because I was dropping it off 35 minutes late, the agent said a tttal charge of 30 extra dollars than what I was originally quoted. However, the Alamo agent at the pickup desk a couple days earlier said I would have one hour more to drop it off. The Dropoff agent named Zee was super friendly and explained it was the "system" automatically charging for the late delivery and easily reversed the charge. He also asked if they could do anything better and I mentioned how the gas tank wasn't 100% full upon pickup, and he offered a $20 credit. All in all, despite a couple minor issues, these guys quickly addressed them and presented good solutions. I will definitely be back to rent from them again.

They should warn you that after you wait to check in upstairs , then you have to wait AGAIN…read moredownstairs. Not enough employees working this space. Be prepared to wait.

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Alamo Rent A Car
Alamo Rent A Car
Alamo Rent A Car

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Enterprise Rent-A-Car - carrental - Updated May 2026

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