Off-site location from the Buffalo Airport, quick pick up, nice & informative van driver from BUF…read moreAirport. Check in & out was fast and efficient, very kind folks here. Nice late model car with good gas mileage and a map to get me to Niagara Falls. Great Rates Too ! Two Thumbs Up Thrifty

I showed up for my car rental in Minneapolis that I had booked through Priceline. The guy at the…read moredesk asked me if I wanted insurance. I said I have my own. He said then just the basic. I said yes I have my own. Then he gave me a bill for $600. I asked what that was because I had already paid priceline. he said this is the BASIC car insurance. I had him remove that. Then he tried to charge me $240 in taxes for a rental that was $70. I could not get the car if I did not sign even though I knew he was scamming me. I had to pay the money & call priceline the next day to get the charges removed. Beware of these shady tactics.

I rented a car in Buffalo for a work trip and had no issues at all. The car was ready for us and…read morethe desk service was friendly. There was a bit of a line when we arrived, but no issues with that. Easy process, good car.

So bad customer service I was arrive there to pick up the car before I got there I was taking on…read morethe phone with enterprise agent she told me to go there and they will take care of you so when I arrive there there was manger she was so rude and inrespectful and she said I don't have nothing for you absolutely Unacceptable this location

This is one of the worst places to rent a car, I was in an accident a month ago and went through…read morewith this company, and after I returned the car they charged me an additional $280, which they did not inform me about at all. It caused my bank account to overdraw, and when I called to solve my issue they were absolutely no help, and told me there was nothing they can do. If you're looking for a rental car you might as well go somewhere else unless you want to get charged a ridiculous amount for absolutely nothing.

Rented a car while my wifes car needed collision repair. I rented it for a week thinking the shop…read moreneeded that much time. ON the 2nd or 3rd day she had to take the car back. Either the windshield washer was empty or not working. They said bring it back. They didnt say the gas tank had to be filled as the rental time was not up. She had to go back out to get gas to fill the tank even though it was their fault we were returning the car. Aggravation #1. #2, we brought the car back a few days early as the car was ready. Used the drop box so i called them to request a refund for the unused portion. Checked my statement and they never did any adjustments. Going to call them and let them know how shoddy they are and if i dont get the refund i will take them to small claims court. NOt letting them get away with it! Stay away

I have had good and some horrid car rental experiences. Fortunately National was a very good…read moreexperience. First the location at the Buffalo Airport is not on the same floor as the other agencies. No worry it's a floor below. Regardless it's super conveniently located across the street from baggage claim. The rep was super nice and friendly. Asked about our flight and demonstrated an interest in helping us get on our way. The hick up was a not having the type of car that I reserved - we wanted a luxury sedan but she offered a small lux SUV. The contracting was super quick and we were off to our adventure within a few minutes. Way to go National thank you.

Jack at the National Car Rental return booth in Buffalo (BUF) was great. He was friendly, helpful,…read moreand made the return process quick and easy. Really appreciate the excellent service!

I don't love Enterprise, but this location definitely went above and beyond. I needed a rental for…read morea few weeks due to to a car accident and when I went to pick the car up, they didn't have any available. They gave me a few options and I ended up waiting about 30minutes, which wasn't ideal, but they made up for it by giving me a cool car to drive for a few weeks and going above and beyond in their customer service skills! They even setup a personal wifi hotspot for me to use while I waited for the car. I returned the car today and the experience was seamless. DJ answered the phone and was super cordial and kind and saw that I was looking to leave in a hurry and get back to my day and so moved the process along. The people here really make the experience great, so if you're looking to rent a car and this locaation is conveneint, I recommend it!

Pretty bad pick-up experience here…read more What should've been quick took over an hour. I got a text that I could check-out online and skip the line - so, when we arrived we saw a sign that said if you're Hertz rewards to go downstairs (via elevator) to their window - which we did. I was then told that if you use the text it takes you out of their system and I had to go back upstairs. So, we had to take the elevator again and when we got up there, now there were 5 people in line. When I got up to the counter, I was told I should be able to go downstairs and they'd take care of me. I refused and so then they "upgraded" me complementary and I ended up with a HUGE SUV which is not what I wanted to drive around (gas and also parking issues) so I had to go back to the window and ask them to put me in the rental I actually booked. It took over an hour - as mentioned - and it was stressful and not at all the Hertz experience I'm used to. If this location doesn't offer the text check-out then they should notify Hertz to discontinue that for people picking up here. Drop-off was a bit easier and went smoother than expected - I showed up earlier expecting it to not be fast but it was like other airports and it is nice that it's so close to the ticketing area (directly across the street).

We are Hertz President Circle members and travel quite a bit. I have never had a worse experience…read more Car was reserved. No president Circle pick up available because of being short staffed. Waited over an hour in line to be told it would be another hour for a car to be cleaned for us. Horrible. The other rental companies at airport did not have lines.

Tried to rip me off. Added upgrade and insurance coverage when I declined both at the counter upon…read morepickup. Check your receipt when you drop off your car!

Do not do business with these thieves. We rented a car from them on a summer trip to Canada, and…read morewere asked if we wanted to use the toll pass. The agent told us they out would put a hold on our card to cover any tolls we passed through, and the difference would be returned to us after the trip. For a 4 day rental they put $190 hold on our card, which is more than you'd pay in tolls driving down the entire east coast and back. During our trip, we passed through (1) toll, and now a month later the hood turned into a full $190 charge...they are claiming the charge is for the option to use their toll pass which is definitely not the option we were told. We called to dispute it and were told we'd have to go to the rental location to dispute it...which is absolute BS, we are in NC and not able to travel back. I would never do business with this dishonest company again, and I strongly suggest you avoid them too

Have been renting from them for over a year. Cars' interiors are consistently filthy, like…read moredisgusting. Check-in is easy and the check-in staff are always pleasant. Returning the car is another story altogether. Have been overcharged, charged for gas even when returning with a full tank, personnel non-existent. At least they are consistent . Spend a few dollars more and rent elsewhere.

This is the longest line, wait time rental car company I have ever been to. There are 12 people in…read moreline and each person is taking more than 20 minutes to get taken care of. At the very least let people take a number so we can SIT DOWN rather than stand in another line, with all of our luggage, for over an hour after getting off long flights! **** I was going to g to modify my star rating up a bit from a o e because the lady at the counter was so nice.... Then oops... after going downstairs there was another 30-40 minute line . You guys need serious help here ! You also didn't have the car I reserved- all around YUK!

I will never as long as I live rent from Avis Buffalo airport again! I got a vehicle that was…read morenever cleaned, had a drug vile and drug test in it, numerous open bottles of water. It was 11:30pm when i oicked up and i didnt look around the car!

Wouldn't even give them one star if it would let me do 0. Every time I fly here they have given my…read morereservation away, don't have the car I rented, try to give me a minivan. I hate this place!! Tonight, stuck with no car at midnight, all cars gone even for next morning. This place is horrible!!

We rented a car here for our little trip to Toronto. The staff here is super friendly. They had us…read morein our rental car in no time. When we returned to drop off the car they had the car checked back in, in a matter of minutes. We would rent from this location again.

Enterprise in cheektowaga is HORRIBLE!!!. They gave me a car that had damage on it already that I…read morewasn't aware of because in the walk around the damage wasn't pointed out and acknowledged, I realized the damages after my boyfriend said something and recorded a video and I texted Enterprise and ASKED to clarify that they knew about the damages and was told yes they have it documented and there is nothing I have to worry about. They then turn around and put the damages that was on the car previously on a claim with my insurance and THEN makes it seem like i haven't been reaching out to them when i've been blowing up there phone, texting them AND calling and nothing going through at all, I kept getting told I had to wait for a manager to reach out (WHICH NEVER HAPPENED) and every time I called I got hung up on or transferred to a department I did not need to speak too. The first rental I got before this one smelled HORRIBLE like old smoke like the car wasn't even cleaned out. Will never rent anything from them again! 0/10 recommend.