AVOID AVOID AVOID AVOID AVOID WARNING Enterprise kinsale road, Cork took 2 deposits of 250 euro from my account. In total 500 euro. This was due to an extension of car rental. I got one deposit of 250 back, was then told I wouldn't get the second back with a load of waffle and add ons to try and not pay ot back, one being that the guy who approved the add on was new and made a mistake. I'm appalled and shocked that enterprise kindale Road roundabout stole thos money from my account. I have all the evidence and will get my money back but I will do everything to highlight this to people so the same does not happen to them. Please please avoid and be aware. Enterprise kinsale road roundabout cork. read more

I flew into Cork from the U.S. last week, and had reserved a car online from this branch. I was met in person by two agents, Fiona and Kieran, who were stupendously helpful. They got me into a good car, helped cart and load my heavy bags (of which there were many, because I'm staying for a few months), and answered all of my questions thoroughly. I felt very secure getting on the road for my first Ireland driving adventure after talking with them. I rented an economy car that turned out to be rather roomy (4 doors and hatchback), and was nearly new-- only 4000km on it when I drove off. The price for the manual transmission car was very reasonable! Fiona carefully explained my insurance options, and I opted for the additional coverage which lowers the excess (deductible) to 100 euros from the standard 1800 euros. It seemed worth it for the extra peace of mind. I brought a Garmin GPS from home, into which I'd downloaded an Ireland map, and was good to go! Enterprise offers a 24-help line here if you have an accident or the car has mechanical problems. All in all, this has been a stellar car-rental experience, and I hope to deal with Fiona and Kieran again when I renew the rental at the end of the month. Updated: I went back to turn in my car and get another one (28-day rental limit), and had a different kind of experience. - Before coming in, I received three emails in the morning from the manager David asking me to switch days because there were no Class B cars on the lot (I had pre-paid for Class B). That was impossible for me because I'm living two hours from Cork City, and my schedule is quite full. He finally offered to let me keep the car I was currently using (a Class C car.) I spent €8 on a car wash and completely topped off the tank shortly before I arrived, thinking I was keeping that car. - When I arrived, David and Aiden (another employee) told me that did have another car for me after all. They put me into a VW Up, which I realized only later is a Class A car, but I'd prepaid for a Class B. It seems that David had no problem downgrading me to class of car, but for some reason, did not want to honor our prior agreement (which I have saved in email) for me to keep the Ford Focus (Class C.) I've emailed to ask him whether there will be an adjustment for the difference in price since I paid for a larger class car, but he has not replied. To be honest, it's not the downgrade that I mind so much as the fact that they didn't tell me what was happening. - The VW gas tank was only a quarter full (and took unleaded petrol). This was a bummer, as my drive home is very long. A quarter tank was not sufficient. When I expressed disappointment at this, Aiden said "We only have a diesel tank on site, just return the car with a quarter tank." That was not the point. The point is that it's an extra inconvenience for me, the customer. - I received an email the day after all of this and replied with the concerns above. I received a reply from a person who did not sign their name, in which they gave an odd defense of David's decision-making (it suggested that since I had been upgraded to a class C car in the past, I shouldn't complain about the downgrade...as if those two things were in any way connected.) I also have reason to suspect that it was David the manager himself who replied to my email (in which he references himself in the third person), and which I suspect is why the email was not signed. That was concerning. Bottom line: I'm now of two minds on this agency and location. I think your experience here will be reflective of which employees helps you, and whether they are customer-service oriented or more focused on the company's bottom line. read more

Enterprise Rent-A-Car - Economy (Class B) rental car. - Car Rental Near Me - Cork, C

Five star, first class service by Aiden and the team at Enterprise Rent-A-Car at Cork airport this weekend. After recent appalling service from @Budget with loads of ridiculous hidden charges and terrible customer service dealing with Enterprise was a completely different experience. Excellent customer service by a really helpful, personable, friendly team that couldn't do enough for you. The car was immaculate and the entire process was a dream. These guys could train the other car hire companies in how it's done. They are a first class example in how to deliver excellent service to customers. The only car hire company I will use in the future. read more

Picking up the car: people working there couldn't be nicer, explained everything about the car and the insurance, pointed us in the right directions, and sent us on our way. Dropping off the car: I had created surface scratches on the side of the car from driving on very narrow roads. Agent told me it would need to be repainted. My traveling companion pointed out that buffing was all that was needed. In what felt like a well-choreographed performance, three employees gathered at the car and pointed and pondered. Yes, they agreed, only polishing. We can't possibly know what the body shop will charge for that, but it will come out of your 100 euro deposit. We'll let you know the cost as soon as we know. Never heard from them, and the full 100 euro deposit was charged to my card by the next day. When I called after I got home to inquire, I was told, oh no, we couldn't have let you know the cost, because we didn't know. No, no, we don't do that. A month after the trip, I received a letter showing repair costs adding up exactly to 100 euro. I have to wonder whether finding ways to hold onto customer's full damage deposit is fundamental to the business. read more

16/12/20 Today I rented a car from Sixt rent a car at Cork Airport. From the get go I received the worst customer care. This pick up location is not Covid safe. The male customer service attendant was not wearing a mask and kept putting his face around the safety screen and breathing on me and trying to touch my phone when I was showing him my reservations. I had to ask him twice not to touch my phone as I had no way to sanitize it. I received a very toxic masculine interaction. Any time I asked a question he talked over me. My company booked my car on Rentalcars.com. The Sixt sales team member verbally bashed Rentalcars.com and was trying to upsell me on Sixt full coverage insurance. He said that car brokering websites are awful and their insurance does not fully cover damages. (Why does Sixt use car brokering websites if they are so awful?). He did not explain charges properly. A €1500 would be put on my personal credit card, then he ran my card and told me a further €100 fuel hold would be put on the card after my card had already been run... At that point I could no longer afford the full coverage insurance at €400 that I was wanting to upgrade to. I told him he needs to tell people before applying holds on a card and exact charges and he said "well do you want to cancel booking" in a very demeaning tone. I would have loved to cancel booking but at that point I would have received only a quarter of what was paid as refund with cancellation charges. When I picked up the car it was filthy. The back seat and front passenger seat are all soiled. There was plastic bottle tops on the floor. I called a Dublin based customer support number for Sixt and spoke with very unhelpful customer support manager. He basically said this is our Covid protocol with customers... to which my reply was it is not good enough. No apology what so every in regards to the behavior of the sales team member I dealt with or experience I had. Sixt rent a car needs to be schooled on customer service and Covid 19 safe practices. They are not LGBTQIA+ friendly, I say this because of the intimidation I felt when dealing with the sales team member and the gestures and micro aggressions that were made toward me. Save yourself the head ache, do not rent a car from this company. read more

Fantastic experience here! I had previously attempted to book a rental car online when I purchased my airline ticket and it only gave me the option of renting from Sixt. Stupidly, I didn't even realize there was an Enterprise at Cork airport or I would have reserved a rental. When I went to pick up the car from Sixt, it was a horrible experience. They were rude and condescending, and they didn't have the car I requested and tried to get me into a car that my family with luggage couldn't possibly fit into, not to mention they didn't have a sat nav available or any way even to hook up my phone to a touch screen display foor a map (essentially I would be without a map for the trip). When I saw enterprise in the corner, I was ecstatic. I immediately walked up to the counter and asked if they had anything at all available on the spot. I expected then to say no. Instead, Aiden and his assistant came to the rescue. Yes, they had whatever my heart desired. Within 5 min, we had the perfect car set up and a Sat nav ready to go. Aiden even took a few min to save all my destinations intto the sat nav so that all I had to do was click on favourites. Wow! I can't say enough about the customer service. These guys really came to my rescue! Fantastic experience all around. Thanks to Aiden and his team! read more