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    Enterprise Rent-A-Car

    3.2 (42 reviews)
    Closed 8:00 am - 12:00 pm
    Updated 2 weeks ago

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    3 months ago

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    3 years ago

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    3 years ago

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    2 years ago

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    6 years ago

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    4 years ago

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    5 years ago

    I have used the Berwyn branch several times throughout the years. Very good service and no complaints here.

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    8 years ago

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    5 years ago

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    9 years ago

    Go see my guy John !!! Great service...friendly, fast, all staff was helpful. Car was clean and all in all took 10 mins in and out.

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    7 years ago

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    10 years ago

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    9 years ago

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    8 years ago

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    12 years ago

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    10 years ago

    The very best place and staff to rent a car from in the Chicagoland area. I've never had a better rent a car experience.

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    16 years ago

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    11 years ago

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    10 years ago

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    12 years ago

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    8 years ago

    John and the rest of the team are awesome!!! Always take care of me, super friendly, and great customer service!!

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    8 years ago

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    9 years ago

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    11 years ago

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    12 years ago

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    9 years ago

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    11 years ago

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    10 years ago

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    17 years ago

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    Page 1 of 2

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    John helped me the day of renting the car, and Victor (Assistant Manager) helped when I returned the car.

    Mentioned in 6 reviews

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    Chicago Midway Airport Car Rental Facility - The counters

    Chicago Midway Airport Car Rental Facility

    1.9(85 reviews)
    3.1 miGarfield Ridge

    "I rented a car from Hertz from January 29th through January 31st…read more When I picked up the vehicle, I inspected it carefully and everything appeared to be in good condition. When I returned the car on the 31st, the employee and I walked around the vehicle together, and no damage or issues were noted. However, about two weeks later, I received a call saying the taillight was broken and that I would be charged $325 This was very surprising to me, especially because I purchased insurance coverage through the Hertz website at the time of the rental. Since then, I have called customer service multiple times trying to resolve the issue. Unfortunately, the experience has been very frustrating. I was transferred several times between representatives, and I felt pressured to pay for something that I do not believe I'm responsible for. To be honest, I'm genuinely upset about this situation. I feel like I'm being asked to pay for damage that was never identified when the vehicle was returned.

    1 star DO NOT recommend. I got a check engine light and…read moreroadside advised me to the vehicle to Avis at midway airport to get my SUV replaced. When I got there I realized that I did not have my driver's license on my person. I showed them my physical government ID with my name and address, the exchange text message which identified my CURRENT VEHICLE and my credit card that I booked the rental with and they said NO. Then they told me that I could not leave with the vehicle that I came in with and that was a problem to me. Clearly I had ID with my address, a driver's license in the system, a rental agreement with my name and the vehicle that I came with ...A text message confirming the vehicle that I came in with was rented to ME and these people took the car leaving me stranded in an city i was not familiar with meanwhile my hotel was 55 miles away in Portage IN!!!!! NO ONE CARED OR SHOWED ANY CONCERN. I had to take an uber for $107.00 to get my license, $38 in an uber for them to tell me the could not give me another car because the avis that took my car didn't return it!!!! So now I had to spend another $132 in an Uber to go from Merrilleville Indiana all the way back to Chicago O'Hare International Airport at the request of Avis road side just for Avis to tell me that I was at the wrong airport and I need to go 35 minutes away BACK TO AVIS AT MIDWAY airport. Luckily there was an employee there with common sense. He called Midway Avis and confirmed that the car was returned and I was able to leave with a car. I will never use Avis again. This whole ordeal cost me $277.00 and 7 hours of my time. DISGUSTED!!!!

    Photos
    Chicago Midway Airport Car Rental Facility - Car rental!

    Car rental!

    Chicago Midway Airport Car Rental Facility - Midway car rental facility inside view.

    Midway car rental facility inside view.

    Chicago Midway Airport Car Rental Facility

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    Budget Rent A Car - 3 hour line at Budget. No lines at any other car rental company.

    Budget Rent A Car

    1.4(85 reviews)
    3.6 miGarfield Ridge

    My experience started out with Andrei. He was kind and helpful at the rental desk. When I…read morereturned my car, Jose checked me in in the garage and directed me to 3 people in the garage office, Brittany, Kim and Marie, who were very friendly and helped me with removing a fuel charge from my bill. They called the manager, Lamar, who took care of the details in a timely fashion and was also very kind and professional. I appreciate how they were able to end my visit to care for my elderly mom on a great note. Thanks all!

    Not satisfactory experience. ( pretty sure that this review will go into a void) Cars were…read moreoverbooked. The online reservations did not match the actual vehicle inventory. I was in line for over an hour to be seen. I rented an intermediate SUV, but they only had large pickup trucks. I took the offer. The check- in staff was professional and friendly given the circumstances. They provided a fuel credit due to the inconvenience. The pickup was too big for my needs. Difficult to maneuver. Many of the features that should be available on a large vehicle were not equipped or programmed, especially the parking technology. My car lacked wrap- around cameras to assist parking, proximity warnings when close to objects, or back up warnings. The back- up camera was imprecise. I had no functional trunk. My drop-off experience was poor. It was Easy to drop off. One agent was friendly and helpful. The other public- facing agents were uncaring or rude. My agent barely spoke to me and didn't ask basic questions about returning the vehicle. Offered no assistance. I also had bad experience with staff in preferred member area. Five minutes after returning car, I realized that I had missing items. The friendly return agent directed me to the desk agent. The desk agent was openly dismissive and rude to me . Suggested that that my reason for checking the car was not important. She was dismissive and didn't want to offer help. This is not an exaggeration. This experience makes me less likely to rent a vehicle from this vendor at that location.

    Photos
    Budget Rent A Car - Bad tires

    Bad tires

    Budget Rent A Car - Line length at 9 am

    Line length at 9 am

    Budget Rent A Car - Crazy!!!!

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    Crazy!!!!

    Dollar Car Rental - Car meet

    Dollar Car Rental

    1.3(115 reviews)
    3.1 miGarfield Ridge

    Even with a reservation made weeks in advance, I arrived to find out that there were no cars. So…read moreyou mean to tell me with all the information they collect, no one could text, call or email me to tell me that I'd be delayed in receiving a vehicle? The guy at the counter had no empathy, sense of urgency or fux to give. It's one of those moments where you just exercise some patience because you still need a car. After waiting an hour, I was asked if a Mustang would be ok. At this point, I really want to break up with them so I tell them guy yes. Get to the adjacent garage and began to take note of the existing damage on the car. Nothing alarming but nothing I wanted attributed to me. The car hadn't been cleaned out, off and the windshield was really cloudy. No big deal but the windshield washing fluid was empty. So back inside I go to talk to Mr. Unbothered. The representative who tracks incoming cars, took it and washed it, filled the washer fluid and tried to make me feel a little better about the situation. When I was waiting, I asked the agent how I'd be compensated for my inconvenience. He shrugged his shoulders and said the car I was going to be put in was an upgrade. I'm not a Mustang person so this rang hollow. I then insisted that he adjust the rental time to only reflect the time I had the car. He agreed and went back to doing next to nothing. I had no issues returning the vehicle. As a rule, I take a picture of the fuel and miles to be able to confirm that I did refuel it and no surprise charges occur. Keep in mind when you are arriving or returning to allow time to take the shuttle back to the terminal. Customer service is minimal here. No one answers the phone when you call and the in person experience leave something to be desired. I do plan to use other car rental agencies in the future as I was not happy with the experience at this location.

    they did not explain the charges and charged me for things I wasn't aware of and then when I…read morereturned car they were rude inside at the airport counter. will never use dollar, thrifty, or hertz again. the explanation I got was this is our verbiage you should have read it.

    Photos
    Dollar Car Rental - Someone had fun before turning in the car

    Someone had fun before turning in the car

    Dollar Car Rental - And more junk

    And more junk

    Dollar Car Rental - Client counter at dollar car rental. Not busy no lines

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    Client counter at dollar car rental. Not busy no lines

    Payless Car Rental - Payless Rental (Offsite location)

    Payless Car Rental

    1.1(28 reviews)
    2.0 mi

    How did I get here? Because I was looking for the cheapest car rental due to an unforeseen,…read moreunexpected death in the family. Well, as a result I reserved a car at Payless rental. I guess it was an oversight on my part but once I touched down in Chicago, I had to wait by a sign to be picked up and transported to an off-site location. I am not sure it that is clearly posted on the website or was it written in the size 3, times roman font? Nonetheless, I rented my vehicle with a couple in house hiccups- but was on my way. THE RETURN-I made it into the car rental place to witness a man complaining that he was about to miss his flight. The printer would not print, and the driver was on another run. The man was obviously antsy, pacing, asking if he is going to miss his flight. The service was borderline detached. I suggested he catch Lyft when he popped a glycerin pill (he whispered my glycerin). The young African American lady had no customer service. The European American lady was mostly focused on fixing the raggedy printers. As the African American lady begin to check me out, she asked for my email address. I have it to here. She stated your receipt will be emailed. I asked if she could confirm the final charges, she stated again, it will be emailed. I advised I would like to know for certain what's going onto my card. She told me to look at my original contract. It's too early to let her know that customer service gains consumer loyalty. Anyway. In an effort to help, I had two bottles of Apple juice that I would not be able to fly with so I offered it to them. They accepted and finally SMILED! Then she asked if I needed a ride to the airport? (Blank stare). Um. Yes ma'm. This review is based on my perception of what customer service should be. I advocate for both instances of good and bad service encounters. If I would rate today the female agents would receive a C- . The male driver that transported me to midway earned an A!

    I rented a car from Payless Car Rental (owned by Avis Budget Group, Inc.) on June 27, 2023, and due…read moreto extenuating circumstances had to return the car earlier than planned. At the time, customer service said they could not offer a partial refund, but they created a case ID for me to grant a credit toward a future rental. I kept the original invoice and case number until I needed it. When I spoke to customer service recently to redeem this credit worth between $200 and $300, the agent was unable to find any of my information. She was not able to locate me through my case ID, phone number, drivers license number, rental agreement number, reservation number, or zip code. She stated that nothing came up in the database. The agent provided me with an email address for corporate customer service so I could send a copy of my invoice to provide any additional clarity or information needed. Through email, a new representative told me that records are eliminated every six months, so they could not validate my claim. I expressed my disappointment since no one had previously mentioned a time limit on this credit, and I asked if I could at least receive a discount code. This too was denied. I am astounded by the lack of record keeping and customer service, and I will never rent from any of the Avis Budget Group Inc. companies again.

    Enterprise Rent-A-Car - carrental - Updated May 2026

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