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Enterprise Rent-A-Car

2.0 (4 reviews)
Closed • 8:00 am - 5:00 pm
Updated 2 weeks ago

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6 years ago

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6 years ago

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7 years ago

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9 years ago

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Budget

Budget

2.3(4 reviews)
1.2 km

A terrible experience. At first greeting, the lady at the desk seemed bothered to help us. When we…read morefirst shared our request to add an additional driver, she assumed we would not understand their policies, and became defensive. When we asked clarifying questions, she seemed bothered by them and was incredibly rude and dismissive. She made us feel like second class. A disappointing experience.

If you look Budget up on Google and follow the map, it takes you to the wrong location. We walked…read morearound looking for it, and had to ask for directions multiple times. The Budget kiosk is located in the lower level of the Cascade Mall near the food court. My husband called the 1-800 number and made a reservation to rent a car for the day. When we finally arrived, the young man couldn't find us in his system. Despite us showing him our email confirmation stating we had a car reservation for the day from this very location, we were told by the young man that he didn't have any cars. Upon further questioning, we discovered that he actually had three cars, but all three were already reserved and waiting pick up at noon. Apparently those reservations held more weight than ours because they were made locally instead of through the national reservation line. In the end, he was willing to strike a deal. He said if the clients didn't show up by noon, he would release their reservation and we could claim a car. We would have to pick up the car by 2pm because that is when he would close the kiosk. Unfortunately we got the call informing of us this too late. We had already walked several miles across town. We wouldn't make it back to the kiosk in time to get the car, even if we called a cab. In the end, we ended up calling the 1-800 number to cancel our reservation and spent the rest of the day on foot. The young man at the kiosk was polite, but he definitely wasn't going to go out of his way to help us even though we had a reservation. Due to this and the fact that the national and local reservation system are not synced, I would be weary about booking with them for a car. You just might end up on foot. Thankfully Banff is a great walking town.

ABest Transport and Tour Services - Experience the beauty of Banff National Park's amazing lakes!
 Enjoy the convenience of a shuttle service to and from the locations

ABest Transport and Tour Services

5.0(2 reviews)
108.3 km

Amazing tour company! I called them at the last minute, because a previous tour company (Banff Day…read moreTours - DO NOT USE) bailed on me 48 hours before my tour. They were extremely professional, kind and accommodating. Manny was my private tour guide and he was wonderful. Showed up on time and was kind and super informative about the area. I highly recommend both him and this company. I will use them again!!

My wife and I booked a private tour in lieu of trying to navigate Banff and Lake Louise on our own…read more This turned out to be an outstanding choice. Jobo met us at our hotel at 8 o'clock sharp and from there we spent the entire day seeing the wonders of the nearby mountains. We saw more in one day than I could have managed in three days, all without being rushed at all. It pays to have someone who is intimately familiar with the area as your guide. Although the information on the signage was more than sufficient, Jobo provided additional color regarding each of the stops. Jobo was very friendly, courteous, and it was an absolute pleasure to be in his company. The vehicle was very clean, stocked with ample water, and very well-maintained. I highly recommend ABest Transport and Tour Services Inc, and their "rider driven" philosophy, which Jobo exemplified. The next time that we are on holiday in Calgary, we know who we will contact for a tour.

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ABest Transport and Tour Services - Experience the genuine hospitality and excellent customer service of our expert drivers and travel guides as you go around.

Experience the genuine hospitality and excellent customer service of our expert drivers and travel guides as you go around.

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