We had a terrible experience with Discover Banff Tours and would never book through them again…read more We booked a dog sledding excursion for 6 people, including our family and our friends visiting from San Diego. We paid nearly $1,400 in full for 2 sleds, submitted all required guest information right away (weights, ages, etc.), and even received an email confirming that everything had been received and that we were fully confirmed for Tuesday at 2:00 p.m. Then on Monday afternoon, less than 24 hours before the excursion, they called asking for the same information all over again. We told them we had already submitted it and had the confirmation email to prove it. After putting us on hold, they came back and admitted there had been a miscommunication on their end and that the person who handled our booking failed to enter our information properly. Because of their mistake, our reservation was given away to someone else. So after taking our money, confirming our booking, and making us think everything was locked in, they left us with no dog sledding tour and no real solution on the only day that worked for our group. They did offer us Friday, but that did absolutely nothing for us because we leave Thursday and our friends fly home Wednesday. That is exactly why we booked this in advance the previous Friday. The kids were already excited for this experience, and we were left scrambling at the last minute trying to find another company because of their mistake. The only thing they could really offer was a refund or to push other excursions we had no interest in. That's not customer service -- that's damage control after they failed to do their job correctly. This was extremely unprofessional, careless, and a huge inconvenience during a family trip. Avoid the middleman and book directly with the actual dog sledding companies.

We had a terrible experience with Discover Banff Tours and would never book through them again…read more We booked a dog sledding excursion for 6 people, including our family and our friends visiting from San Diego. We paid nearly $1,400 in full for 2 sleds, submitted all required guest information right away (weights, ages, etc.), and even received an email confirming that everything had been received and that we were fully confirmed for Tuesday at 2:00 p.m. Then on Monday afternoon, less than 24 hours before the excursion, they called asking for the same information all over again. We told them we had already submitted it and had the confirmation email to prove it. After putting us on hold, they came back and admitted there had been a miscommunication on their end and that the person who handled our booking failed to enter our information properly. Because of their mistake, our reservation was given away to someone else. So after taking our money, confirming our booking, and making us think everything was locked in, they left us with no dog sledding tour and no real solution on the only day that worked for our group. They did offer us Friday, but that did absolutely nothing for us because we leave Thursday and our friends fly home Wednesday. That is exactly why we booked this in advance the previous Friday. The kids were already excited for this experience, and we were left scrambling at the last minute trying to find another company because of their mistake. The only thing they could really offer was a refund or to push other excursions we had no interest in. That's not customer service -- that's damage control after they failed to do their job correctly. This was extremely unprofessional, careless, and a huge inconvenience during a family trip. Avoid the middleman and book directly with the actual dog sledding companies.

If you're looking to explore just about all of Banff's greatest sights in one day...then this is…read morethe PERFECT tour for you. Not to mention you get to do it all without having to worry about driving or parking! If you're not already sold, which you should be, then keep reading along for all the tour highlights. Our two tour guides were Dominique and James and our bus drivers were Bobbie and Jeff. All of them were absolutely delightful. Dominique and James were extremely knowledgeable about Banff, it's history, it's wildlife, and the surrounding areas. They kept the bus rides entertaining and lively. Jeff and Bobbie were great animal spotters and helped us to see a fox on the morning drive and two elk on our return trip. I also spotted a black bear on the morning drive. We opted to do the full day excursion, leaving on the first bus and returning on the last. This was perfect for us to get able to see everything we wanted to. Started the day at Johnston canyon where we hiked to the top of the falls. This was a quick turnaround time so not everyone was able to make it to the top, but still a beautiful spot even if you don't go all the way up. Once done here we continued on the Bow Valley Parkway and took a stop to take in the views of Castle Mountain...an absolutely majestic sight! Next we were onto the Lake Louise ski gondola, where we rode the gondola to the top and had lunch. There was probably enough time to hike, but not enough time to have a leisurely lunch and hike. We opted for the leisurely lunch as we didn't want to have any bear encounters. Here we did see a black bear as we rode the gondola back down. Next up was Moraine Lake, due to one of the buses getting stuck behind a train we stopped in Lake Louise to pick up some others that we're heading to Moraine Lake, but it was a quick trip. At Moraine Lake we had about an hour, enough time to walk up the rock pile, enjoy the view for some time, and walk the shoreline a little bit. Next stop was Lake Louise, we were here for just under an hour. We walked around the shoreline and enjoyed some time in the fairmont hotel. This route didn't give us enough time to hike here, but they did have another schedule you could follow if you wanted to spend more time doing the hikes here or possibly even canoe. After a stop back at the Lake Louise ski gondola to pick up the last of the group, we headed back to town. It was truly an amazing experience and I'm so happy we booked it. We visited Banff without a car and there's no way we would've been able to see some of these places had we not done this tour. So happy this exists and would definitely book it again if I ever visit Banff again.

We chose Hop On Banff for our day tour after researching other options, including the Parks Canada…read moreshuttles. They offered the best value and most flexibility in our schedule and gave us ample time at Johnston Canyon to reach the upper falls, at Lake Louise to make it to the Lake Agnes Tea House (a bit hectic but doable) and to marvel at Moraine Lake atop the Rockpile. There was an additional stop available to take the Lake Louise Gondola, but we opted for an earlier return in order to explore downtown Banff and get dinner. Free parking at the Banff train station was easy and convenient. Our drivers and guides were all first class and the retro feel of the school bus was fine (tip - avoid sitting over the rear wheels in back, as it gets quite bumpy).

We booked a tour with Columbia Icefield Adventures online. The process was smooth…read more On the day of our tour, we drove from Banff up to the icefield area near Jasper. The drive was a trip highlight. We did many stops along the way to enjoy the mountain views. The tour was awesome. You get on a bus which takes you to the glacier mobile and up to the glacier you go. What a unique experience. Our driver was knowledgeable and answered many questions. After you return to the bus, you are taken to the skywalk which is a glass bottom walkway over a gorge. So cool. I had almost as much fun watching people who were nervous about stepping on the platform as I did looking into the gorge. Parking at the icefield was a nightmare. We ended up parking in the RV lot or we would have missed our timeslot. It was also unfortunate that the digital tickets did not have your timestamp on them as we held up the line looking for confirmation of our timeslot.

It's once in a life time experience to walk on the Gracier. It was amazing…read more This Gracier is located in Jasper which is about a couple of hours away from Banff. The reason that I can't quite give five stars because the Columbia icefield truck was hot on the inside. They can make it a little more comfortable in summer for customers. The parking, the transfer bus, washroom, cafeteria are all great. Staff are friendly and helpful. Recommended.

The guides welcomed everyone as if they were family. Tour…read moredetails regarding geologic, native wildlife and human history was great; informative but not overwhelming. Personal family stories bought the area to life. We did the glacier ice field tour package and it was well worth the time. Recommend tour

Randomly found Robbie online Great tour to lake Louise,…read moremorraine lake, bow lake , Peyto lake and the athabasca glacier Highly recommend this tour if you want to pack everything into one day - didn't feel too rushed , probably took hundreds of pictures that day Robbie is honest, accommodating, professional!

Snowy Owl Sled Dog Tours exceeded my expectations and provided me with a bucket-list experience…read morethat will be a lasting memory. Upon arrival, we were greeted by Motorhead (retired sled dog). He was so friendly, sweet, and engaging. The shop space is open and offers a slue of gift shop items and rentable gear (snow boots and snow pants are a must!). Clean bathrooms are available because once you get to the top of the mountain, there are only porta-potties. I loved my dog team (Ghost, Poblano, Ivar, Mayday, Gomez, and Kannicky). They are definitely professionals and they commit to running. However, when we had some breaks, they were very sweet and enjoyed positive affirmation and pets. Driving the sled is more physically intense than I expected. You will need to do some running up the hill with the dogs. However, the thrill of the experience, wind in your hair, and breathtaking views is beyond words. In my experience, Snowy Owl treats their dogs well. I appreciate their use of colored collars to signal whether the dogs are shy or overly friendly. One of my tour guides for another excursion affirmed this sentiment as well and spoke of them in high regards. This is a must-do experience (expensive, but well worth it). Also, 2 printed photos available at the end for $50 canadian dollars. They will also transfer a digital file and I found this to be well worth it.

This was SO MUCH fun. Unbelievable scenery. The guides were totally fantastic. The dogs are super…read morecute and loveable.

What an amazing time I had at this park! I am a big National Park junkie back in the U.S. and was…read moreexcited to visit my first Canadian National Park. I came with my running group and they combined our runs with various activities around the park. Banff National Park is Canada's oldest national park and was established in 1885. It is known for its mountain peaks and turquoise glacial lakes (Lake Louise and Moraine are the two popular ones). Banff offers year-round outdoor adventures like hiking, wildlife viewing, cycling and skiing. The Town of Banff has lots of shopping and restaurants for those that aren't into the outdoor activities. Banff National Park is located in Alberta's Rocky Mountains and has several large glaciers and icefields. Nearby are Yoho, Jasper and Kootenay National Parks. The Town of Banff is at the center of the park in the Bow River Valley. The park itself has a variety of recorded mammal species. Banff National Park has been successful at reducing the number of animals killed on the roads by building wildlife crossings. We drove under a number of these while driving through the park. They are such a clever idea. My running company booked three runs in and around Banff National Park. The views were gorgeous as we did our trail runs. When I first arrived, we took a tour bus to Lake Louise, Moraine Lake and Emerald Lake (in nearby Yoho National Park). I really enjoyed the beauty of those lakes and was able to do some photography work at them. They are just as pretty in person as the pictures that you see on the internet. The huge crowds in the summer was the only downer part. For activities, we canoed down the Bow River. That was a lot of fun and we got great views of the mountain ranges while on the river. We also did the Via Ferrata at Mt Norquay. It was my first time doing one of these and it was easily one of my favorite activities. On my final day, I took the Gondola to the summit of Sulphur Mountain. You can see the whole Town of Banff from there and the breathtaking mountain ranges all around. The Town of Banff has lots of retail stores, gift shops and restaurants. I ate very well on this trip. Overall, Banff was an amazing experience for me. The flight to Calgary from Arizona wasn't too long and my running company did a great job in booking all of my activities. I look forward to a trip back someday!

I started this draft in 2019. I had to go back to Banff in 2025 as I forgot why I wanted to give…read morethem 5 stars and what to write. Banff National Park is a place where everyone needs to go! They have something for everyone. Nature is at its finest here with lakes, mountains, and wildlife. Even with all the tourists, Lake Louise is awesome. The lake itself is stunning with its turquoise blue water. If you don't feel like walking, go inside the Chateau Lake Louise and have afternoon tea or go souvenir shopping at the gift shop inside the hotel. Moraine Lake is another place that is picturesque. It isn't as popular as Lake Louise, but, it is just as awesome. They have cabins and a gift shop that was closed for the season when we visited. Access to both Lake Louise and Moraine lake is limited. They don't let you drive there anymore. You need to either join a tour, or take the shuttle bus. The city of Banff is a huge populated area inside the park with many hotels, restaurants, shops and even a supermarket. Horseback riding is available. You can take a gondola ride or even go to a hot spring. Banff is a great park. Even my city loving wife, enjoyed our visit to this wonderful national park of Canada.

Smooth, relaxing ride with beautiful views. As a bonus, we learned a lot about the area. Katelyn…read moredid a great job!

Dino and team ensure that everyone has a great time on the float down the Bow River. This was our…read moresecond time using this company and we brought along friends who had never floated or rafted before. They enjoyed it tremendously and we know our second trip won't be our last.

Amazing bus and drivers. I've never been on such a comfy bus that was roomy, spacious and clean…read more Hands down the best tour bus experience. The drivers went out of their way to accommodate everyone and make the experience unforgettable. They have outlets for your phone or in my case I brought my heating pad and the plug proved so helpful. The drivers were excellent drivers especially with snow etc. The bathroom on the bus was clean too. I sat back and relaxed with this tour and loved all the detailed stories. One of the pictures of a bear they have on some of their buses is famous is those parts and I loved how they honored her story.

On Friday, 12/13/2019, I went on a tour called the Banff Winter Sightseeing Tour. The website I…read morevisited to make arrangements for this tour used several names. One of the names they used was "Pursuit", another name was "Banff Jasper Collection", and another was "Brewster Sightseeing." Since the buses they used for the tour are Brewster's buses, I decided to write my review here. The Banff Winter Sightseeing Tour cost a total of $135.45 Canadian dollars (about $102.31 US dollars). The tour began at 12:30 pm and lasted until approximately 6 pm. Every customer was picked up at their hotel in a blue bus that had the word Brewster's written on the side. Even though there may have only been about 20 customers on our tour, I preferred riding that bus over the small shuttle vans I'd ridden on with another Banff tour company. We had more room to stretch out and breathe. We had a bus driver and a tour guide. The tour guide was a short blonde who was originally from New Zealand. She got us all to introduce ourselves. We had tourists from the USA, Canada, Australia, and Asia. Our first stop was at Lake Minnewanka. I had already been there two days earlier with another tour but it's so nice that I didn't mind seeing it twice. The edges of it were frozen and most of the land around it was thick with snow. It was here that this native Georgian got to wear snowshoes for the first time in my life. I thought they'd be awkward but walking in them felt natural to me. The tour guide was gracious enough to take pictures of us with our cameras whenever we asked. Our next stop was the Cave & Basin National Historic Site. Some people tend to overlook this place when visiting Banff, but because of the sulphurous hot springs here the idea of establishing Banff National Park first began. While we were there we saw two of the hot springs: one outside the cave and another inside. There was a very strong rotten egg odor as we first approached them. While we were viewing the one outside the cave, a Native American woman told us about the history of the hot springs and what they mean to her people. A long time ago people bathed in the hot springs because they thought it would cure various ailments, but that practice has stopped at this location. There's a tiny endangered snail called the Banff Springs snail that needs the hot springs in order to survive. We weren't allowed to put our hands in the springs but a small pail of the water was passed around and we could touch that if we wanted to. Then we entered a small building that was attached to the tunnel entrance of the cave. Inside the cave, we saw the second hot spring. A streak of light shone in from an opening in the cave's ceiling. There was a small platform built around the hot spring so you could safely get a closer view. After leaving the Cave & Basin, we were driven to our next stop and the the grand finale: the gondola ride up to the top of Sulphur Mountain. Each gondola seats four passengers and takes several minutes to reach the top. At the ride's highest point, you'll be about 7,486 feet above the bottom of the mountain. There are large windows for your viewing pleasure. At the top of the mountain is a small indoor restaurant and a kind of family recreational center that features a live Santa Claus for much of the Christmas season, but he wasn't up there during my visit that afternoon. My favorite part of the whole tour though was the outdoor observation deck on the mountaintop. It was like standing on top of the world itself. You could see the town of Banff in the distance and all of the other surrounding mountains. There were tables with small fires in the center of them so you could either warm your hands or roast bannock bread (a treat popular with local indigenous people that you roast like marshmallows on a stick). We were also given warm, delicious apple cider to drink. There were round, see-thru, heated, tent-like things you could sit in if you got tired of the cold air. As the sun went down, it got very cold up there but the view made it more than worthwhile. I looked down and saw the town of Banff all lit up as it got dark. It was a photographer's dream. When I rode the gondola back down, night had fallen and I couldn't see much of anything but darkness when I looked out the window. Once I exited the gondola, I stopped for a minute in the gift shop, then boarded the bus so they could take us back to our hotels. This tour was beyond 5 stars to me. I'd recommend it to anyone visiting Banff. Here is the link to the website I used to book my tour: https://www.banffjaspercollection.com/brewster-sightseeing/winter-wonder-tour/

This was an interesting tour and really pretty. I love the open top Concepcion and I loved the…read morefacts that he gave about the cars such as they're worth $1.5 million. The only reason I give us a four not a five is because we did a lot in Banff. We were there for a whole week. And well, this was really cool, but if you miss it, that's OK. Especially if you have a car and can drive around to the places that he went to. The reason why we did this is because it was part of our pursuit pass package, which we did everything on there, because let's face it, you gotta get your moneys worth! They do give you sparkling apple cider in the middle of the tour, which I thought was a nice touch!

A terrific start to our Banff adventure. Our tour guide, Dylan was awesome. Providing great facts…read moreand stories about the area while also stopping at key points so we could take some great scenery and wildlife photos. The bus is an interesting piece in its own right but a great way to be introduced to the national park.