We chose Hop on Hop Off because of the flexibility. They have many stops and you can choose how to…read morespend your day. Many others only give you an hour per stop but we had so much time to do what we wanted. Bonus, the tour guides Lewis and Dominique are amazing! They help you customize your day. They are also a wealth of knowledge. I enjoyed the stories they told while on the bus. I highly recommend taking this tour!

If you're looking to explore just about all of Banff's greatest sights in one day...then this is…read morethe PERFECT tour for you. Not to mention you get to do it all without having to worry about driving or parking! If you're not already sold, which you should be, then keep reading along for all the tour highlights. Our two tour guides were Dominique and James and our bus drivers were Bobbie and Jeff. All of them were absolutely delightful. Dominique and James were extremely knowledgeable about Banff, it's history, it's wildlife, and the surrounding areas. They kept the bus rides entertaining and lively. Jeff and Bobbie were great animal spotters and helped us to see a fox on the morning drive and two elk on our return trip. I also spotted a black bear on the morning drive. We opted to do the full day excursion, leaving on the first bus and returning on the last. This was perfect for us to get able to see everything we wanted to. Started the day at Johnston canyon where we hiked to the top of the falls. This was a quick turnaround time so not everyone was able to make it to the top, but still a beautiful spot even if you don't go all the way up. Once done here we continued on the Bow Valley Parkway and took a stop to take in the views of Castle Mountain...an absolutely majestic sight! Next we were onto the Lake Louise ski gondola, where we rode the gondola to the top and had lunch. There was probably enough time to hike, but not enough time to have a leisurely lunch and hike. We opted for the leisurely lunch as we didn't want to have any bear encounters. Here we did see a black bear as we rode the gondola back down. Next up was Moraine Lake, due to one of the buses getting stuck behind a train we stopped in Lake Louise to pick up some others that we're heading to Moraine Lake, but it was a quick trip. At Moraine Lake we had about an hour, enough time to walk up the rock pile, enjoy the view for some time, and walk the shoreline a little bit. Next stop was Lake Louise, we were here for just under an hour. We walked around the shoreline and enjoyed some time in the fairmont hotel. This route didn't give us enough time to hike here, but they did have another schedule you could follow if you wanted to spend more time doing the hikes here or possibly even canoe. After a stop back at the Lake Louise ski gondola to pick up the last of the group, we headed back to town. It was truly an amazing experience and I'm so happy we booked it. We visited Banff without a car and there's no way we would've been able to see some of these places had we not done this tour. So happy this exists and would definitely book it again if I ever visit Banff again.

Daryl is an excellent, cordial, professional, and kind gentleman, goes out of his way to…read moreaccommodate his clients. We'll definitely hire his services again as the experience was excellent. Sincerely Gladis, Ateene and CJ. thank you

Fantastic service, excellent price. Highly recommended for anyone wanting to go to Canmore or…read moreBanff. All the best to the owner.

Very informative visitors center. Staff is friendly and helpful. Great first stop when visiting the…read morearea to get acquainted with the surroundings. They can help you figure out what sites are best for you, and help you book adventures. They have clean restrooms and souvenirs for sale. They even have a stamp for those of us with National Park passport books! Would recommend.

An old school auditorium from 1939 is now the Parks Canada Info Centre. Lots of maps and websites…read morepresented by friendly knowledgeable, volunteers, The information center is next to St Paul's Church on the corner of Wolf and Banff Avenues.

Extremely Disappointing Experience - Safety Should Never Take a Back Seat…read more My family visited the Columbia Icefield this year, and I returned for my second visit after a great experience last year. Unfortunately, this visit was very different and raised serious safety concerns. Our group had 13 people. When it was time to return from the glacier, 9 family members plus five other guests were left behind on the ice by our driver, Chad, without warning. I had already told the driver that there were people who had yet to board, and as the vehicle pulled away he could see our group waving, including children aged 5 and 11, yet he continued driving. We were stranded on the glacier for 90 minutes, exposed to cold conditions with no clear communication or emergency response. During this time, we repeatedly asked other Ice Explorer drivers for help. Despite several buses having available seats, multiple drivers refused to take us, even with young children visibly cold. It appeared that strict scheduling prevented them from assisting stranded guests, even in a clear safety situation. After 90 minutes, one compassionate driver finally stopped and brought our family back. We are very grateful to that individual for preventing an even worse outcome. This raises serious concerns about procedures and training. No guests should be left on a glacier due to scheduling constraints. A simple head count, final check, or empowering drivers to assist stranded guests could prevent this from happening again. We came back because of a great prior experience, but this visit has left us questioning whether guest safety is truly the top priority--or whether operational efficiency and profit are being placed ahead of basic safety processes.

We booked a tour with Columbia Icefield Adventures online. The process was smooth…read more On the day of our tour, we drove from Banff up to the icefield area near Jasper. The drive was a trip highlight. We did many stops along the way to enjoy the mountain views. The tour was awesome. You get on a bus which takes you to the glacier mobile and up to the glacier you go. What a unique experience. Our driver was knowledgeable and answered many questions. After you return to the bus, you are taken to the skywalk which is a glass bottom walkway over a gorge. So cool. I had almost as much fun watching people who were nervous about stepping on the platform as I did looking into the gorge. Parking at the icefield was a nightmare. We ended up parking in the RV lot or we would have missed our timeslot. It was also unfortunate that the digital tickets did not have your timestamp on them as we held up the line looking for confirmation of our timeslot.

5 stars for Gabriel who was our evening Wildlife tour guide. He was so awesome, knowledgeable and…read morefun and we saw lots of wildlife local to the area. Highly recommended, with several choices on where to pick up/drop off before and after. My family and I really enjoyed the entire evening!

This tour is wonderful! We saw elk, big horn sheep, coyotes, and deer. It was a light snow day…read morefor our tour so views were limited, but the driver/tour guide made the entire trip very enjoyable. Chloe was knowledgeable and friendly, she helped make the tour very fun and memorable!

Fred was hands down the best tour guide we've ever had! He…read morereally made our first day in Banff special and unforgettable. We loved his enthusiasm and the super interesting way he conveyed the history of the incredible sights we saw on this tour. We also loved the authentic dress, jazz music, and whole atmosphere. I can't say enough good things about Fred, please give that man a raise!

It was fine. Just not what I expected and I don't understand why the seating was assigned the way…read moreit was. ‍ I think I just had higher expectations. So, my experience. ~2 Families of 3 in 2 rows of 4 seats, 1 couple in the back row of 4 seats, someone reviewing our driver took up 3 seats in the back by herself, while 4 adults, 2 couples, not together, were all crammed in one seating area that seats 4. So I guess it could have been worse and the vehicle completely booked, but at least then the seating would have made sense. There was also a couple open seats in the front but who knows maybe due to the broken window and or safety laws they are not used. Idk. ~The photos and reviews I've seen, I expected to be standing up and or out of the vehicle more. We mostly just drove by places. If you are on the right, you can roll down your window and try to take pictures, most of what they point out is on the right. If you're on the left, your window doesn't go down and if you're packed in, you can't really move around too much. ~I believe we were able to stand up 2 times. ~We got out of the vehicle once, we're treated to champagne glasses of a local sparkling water. ~I was looking forward to the view of the Fairmont Hotel but we drove by so fast it wasn't worth trying to get my camera ready so be prepared for that photo if you're looking forward to it. ~Listening to the history of the area was nice but it would probably be more comfortable on a bus tour. If you just want to cruise around in a cool open top vehicle, you're good! Enjoy!

I like fun and this was definitely a fun time. From boarding to leaving the ship ride was about an…read more1 hour and a half. My wife and friends enjoyed the whole experience. For me, anything or event that encourages picture taking is perfect. The views on Lake Minnewanka were perfect. This should be on everyone's 'must see / do list' Remember you are in a National Park, so you must get a parking pass for the park...or you WILL get a ticket. Luckily... we came by bus tour. No cars to worry about. The staff at the Lake are amazing from the moment you arrive. You can hike trails, rent canoes or kayaks or take the boat ride. Dress warmly, as it gets cold in the winter months and the water is NEVER warm! Our wonderful guide made sure to explain that to us. There was a nice vibe between the crew and visitors. Another nice piece to this trip. This was simply relaxing and what else could you be looking for on a vacation than to do something that puts a smile on your face and allows you to sit back and relax. It was nice to stand outside the back of the boat and enjoy the view. Their only restriction was to keep the count no higher than eight. Even with a full boat it worked out just fine. I can't recommend this delightful boat tour enough and encourage all to take it if time permits. KUDOs to the team at theLake Minnewanka Cruise

I think i expected more of a speed boat than a tour boat when I booked it so was a bit…read moredisappointed, but it wasn't a bad way to spend an hour. Lake Minnewanka is beautiful and we took this cruise on the most gorgeous day. We had 8 people on our boat tour, which seemed to be less than usual. Our tour guide told us all about the lake and some fun banff stories for about 30-40 minutes, then we stopped for about 5-10 min to take pics on the deck and then rode back in silence. It was a beautiful hour on the lake, but i found myself wishing we used that time to walk around town or do another hike instead. We were told parking at Lake Minnewanka is impossible (like all parts of Banff), but we did get pretty lucky with a spot right away. We also ate lunch at their snack shack which wasn't anything special (hot dog for me and a ginormous slice of pizza for my husband), but convenient. Overall, a fine experience since the weather was so gorgeous, but not one I'd repeat if back in Banff.

Convenient and affordable. Easy to rent a kayak (although we also were eyeing the canoes.)…read more Great views, easy directions, and they also have guides and are good for groups!

We enjoyed our evening canoe tour with Collin as our guide. We paddled on the Bow River for a mile…read morebefore heading back to the dock. Guide Collin was informative about the river, the landscape, some local lore, and the wildlife. Unfortunately, all we saw was a beaver, but it was the right time for looking. We had 12 other people in the canoe, so it was a group effort to get around, but a lot of fun. Worth the money if you want to hear the narrative; otherwise, there are kayak and canoe rentals available.