I've travelled quite a bit and taken many busses, dealt with many bus/shuttle/train companies, but the customer service I received from this company was exceptional.
When purchasing my ticket from Calgary to Banff I misspelled my email address and therefore didn't receive the confirmation. Next thought was to hit up the contact page, or else how would I have gotten on the bus without proof of purchase. Within an hour I had received a phone call from a guy, I assume the owner? Or one of them maybe, telling me it's all good, we know you're coming and we'll be expecting you. He noted my actual email and sent the receipt for my own records, standard stuff.
When I arrived at the mall, being a socially awkward person I was nervous. What if I couldn't find the bus? I'd be out the money and my day would be ruined (May sound stupid "can't find the bus at the spot" but the night before I got lost for two hours in a mall because of all the skywalks in Calgary, it's confusing af). Had No problem finding it, sitting right out front waiting. The driver (nicest man ever) walking around asking people nearby if they're so and so. Very personal, it all had that "small family business" feel to it where the people working actually care. (Hard to find these days)
Anyways. Long story long, I forgot my brand new GoPro with all travel photos and videos in the back of the shuttle. Had to catch my flight back to Toronto, shot an email to them thinking whatever, it's probably gone forever but worth a shot, right?. Sure enough the same gentleman calls me, ends up taking time out of his day to go to a post office... get this... calls me while he's standing with the postal worker lady and they have what I picture to be a sort of hot potato pass around with the phone so I could give them all the pertinent shipping information to ensure it actually makes it back to me.
Saved all my memories from that trip, as well as the one prior to it, the cost of a brand new GoPro black 7 and the stress I was feeling over it all.
If that's not Grade A customer service I don't what is.
Thanks guys,
Satisfied customer,
Kurt read more