It's located in an older building... maybe an old church or school building (not sure) but right in…read morethe middle of town. Staff was extremely helpful and friendly

Very informative visitors center. Staff is friendly and helpful. Great first stop when visiting the…read morearea to get acquainted with the surroundings. They can help you figure out what sites are best for you, and help you book adventures. They have clean restrooms and souvenirs for sale. They even have a stamp for those of us with National Park passport books! Would recommend.

Arrived to Calgary around 6pm with plans to rent a car and drive to Banff but plans changed due to…read morethe weather. I do not have experience driving in snow and it was announced the roads were bad. I spotted a booth for Banff airport and was quickly able to book transport from the airport to the hotel in Banff.. Steve was our driver. He was lovely. He provided information regarding sites in the area. The bus/van was clean and comfortable. I definitely recommend.

It was our first time in Banff and we decided not to drive around. Banff Airporter provided a…read morehassle-free, point-to-point transportation from Calgary Airport to our Banff accommodation and back. The instructions were transparent and the drivers were friendly, helpful, and on time. The bus and sprinter shuttles were clean and comfortable. This will be our go-to transportation provider from Calgary to Banff.

Banff Sunshine Mountain resort is the mid size and mid distance one about a 20 minute bus ride From…read moreBanff. The base area is on top of the gondola although there is one narrow trail to ski all the way down (green/blue options). Gondola has a mid point stop before the top base area for the Goat's Eye lift. Fewer green and blue trails than lake Louise but has some very wide open areas with expansive rolling hills and easy tree skiing. Pretty good for beginner/intermediates. Snow condition seems to be better although on cloudy days with the vast white expanse everything could look really flat. Lodges can get very crowded during peak lunch hours. You can't carry backpacks into the lodges (smaller bags are probably ok although it's not clear). Mountain tour starts late here at 11:45 and takes 3 hours. Waiting for the bus is always a bit of a pain as they always get crowded and full and you have to wait for the next on even when arriving at the stop on time. The pick up times are far apart although sometimes on the return they do start loading 10-15 min before schedule and leave when full. Ski/board storage in luggage compartment under the bus, some have limited shelves some just in a crazy pile. On some smaller buses you just carry skis onto the bus. Might want to consider putting skis in a bag or get some protection for the bindings as they can get really tangled when loading and unloading as people don't seem to care about damaging anyone else's equipment. They still give out paper trail maps which is great as some map boards a too high up and difficult to see. Although doesn't seem to show how to ski all the way down. To do that you have to go past the gondola and ride the short Jack Rabbit lift up. The trail is 5 miles long and surface can be hard, bumpy and slick when cold and shaded.

We have been traveling to Banff to ski for 6 years from Texas and have used Ski Big 3 each year for…read moreski instructors. Anytime we bring newbies with us to Banff we have requested Mike and Maja for lessons. They are totally amazing how well they adapt their instruction style to each of the new skiers in our group. They have now taught each of our teenagers, adult children, and a couple of friends how to ski and feel confident on the slopes. The skills that they have learned in just 2 or 3 days each season has been great and will last a lifetime. The changes that I have seen in my youngest skier is invaluable. I would highly recommend lessons with Ski Big 3.

The Columbia Icefield Adventure tour includes a less than 2-3 minute drive on the ice and 20 minute…read moretimed stay on a roped off, approximately 800 square foot area of the glacier. There were approximately 100 other people there and at least 3 ice explorer vehicles at the same time when we visited for the "Columbia Icefield Adventure" tour. The entire setting resembled a busy downtown intersection rather than the "epic 2-3 hour adventure" advertised. The crowd, highly impacted terrain, and the less than 3 min time driving on the glacier are not described at all on Pursuit's website nor shown in the website photos. Most of the 2-3 hours is actually spent on road tour buses going to and from the POI's. When I provided this feedback to Pursuit, the feedback was, "Access to the glacier is limited to a designated area and time on the ice is carefully managed so all guests have the opportunity to enjoy it." However, the glacier is many square miles in size and there are many other ways to "enjoy it". The real reason for the "careful management" and lack of transparency about the tour physical and time limitations is likely to maximize visitor throughput, minimize the expense of the tour to Pursuit, and ultimately maximize profit. If we had known about the 3 min transit time and the less than 20 minute glacier visit time (this is only provided in the FAQ's but not in the tour description), we would have certainly looked into other options. This is unfortunate, as the glacier itself is amazing to visit and, as an alternative (physical limitations not withstanding), can be done for free by hiking less than 1 mile to the outflow (no walking on glacier) or through a professionally guided glacier hike (3 hours walking on glacier vs 20 min). In fact, a professionally guided 3 hour tour is 20% less expensive that the 20 minute glacier stay described above. In retrospect, we sincerely regret not having selected this option.

Worst service I have experienced. Unable to provide…read morealternative options for flights or dates when requested. Has emailed me the same question repeatedly despite a clear response about my cancellation. Calling my travel companions to request they call me to return her email despite clear responses in my email. This is the most unprofessional, incompetent, and unhelpful team I have ever encountered.

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