A terrible experience. At first greeting, the lady at the desk seemed bothered to help us. When we…read morefirst shared our request to add an additional driver, she assumed we would not understand their policies, and became defensive. When we asked clarifying questions, she seemed bothered by them and was incredibly rude and dismissive. She made us feel like second class. A disappointing experience.

If you look Budget up on Google and follow the map, it takes you to the wrong location. We walked…read morearound looking for it, and had to ask for directions multiple times. The Budget kiosk is located in the lower level of the Cascade Mall near the food court. My husband called the 1-800 number and made a reservation to rent a car for the day. When we finally arrived, the young man couldn't find us in his system. Despite us showing him our email confirmation stating we had a car reservation for the day from this very location, we were told by the young man that he didn't have any cars. Upon further questioning, we discovered that he actually had three cars, but all three were already reserved and waiting pick up at noon. Apparently those reservations held more weight than ours because they were made locally instead of through the national reservation line. In the end, he was willing to strike a deal. He said if the clients didn't show up by noon, he would release their reservation and we could claim a car. We would have to pick up the car by 2pm because that is when he would close the kiosk. Unfortunately we got the call informing of us this too late. We had already walked several miles across town. We wouldn't make it back to the kiosk in time to get the car, even if we called a cab. In the end, we ended up calling the 1-800 number to cancel our reservation and spent the rest of the day on foot. The young man at the kiosk was polite, but he definitely wasn't going to go out of his way to help us even though we had a reservation. Due to this and the fact that the national and local reservation system are not synced, I would be weary about booking with them for a car. You just might end up on foot. Thankfully Banff is a great walking town.

No sense of urgency, terrible customer service. Even if you have a reservation and are there in…read moreperson they answer the phones before helping you.

I don't normally leave reviews but the manager at the Enterprise in Banff was absolutely fantastic…read moreand super accommodating towards our needs with the vehicle! He definitely cares about his customers experience with renting a car from this facility and I will be coming back if I ever need to rent in Banff again. Had a great experience using this company and got my friend to the Calgary airport on time with no issues. Thank you again for your great customer service! Tia

Arrived to Calgary around 6pm with plans to rent a car and drive to Banff but plans changed due to…read morethe weather. I do not have experience driving in snow and it was announced the roads were bad. I spotted a booth for Banff airport and was quickly able to book transport from the airport to the hotel in Banff.. Steve was our driver. He was lovely. He provided information regarding sites in the area. The bus/van was clean and comfortable. I definitely recommend.

It was our first time in Banff and we decided not to drive around. Banff Airporter provided a…read morehassle-free, point-to-point transportation from Calgary Airport to our Banff accommodation and back. The instructions were transparent and the drivers were friendly, helpful, and on time. The bus and sprinter shuttles were clean and comfortable. This will be our go-to transportation provider from Calgary to Banff.

Amazing tour company! I called them at the last minute, because a previous tour company (Banff Day…read moreTours - DO NOT USE) bailed on me 48 hours before my tour. They were extremely professional, kind and accommodating. Manny was my private tour guide and he was wonderful. Showed up on time and was kind and super informative about the area. I highly recommend both him and this company. I will use them again!!

My wife and I booked a private tour in lieu of trying to navigate Banff and Lake Louise on our own…read more This turned out to be an outstanding choice. Jobo met us at our hotel at 8 o'clock sharp and from there we spent the entire day seeing the wonders of the nearby mountains. We saw more in one day than I could have managed in three days, all without being rushed at all. It pays to have someone who is intimately familiar with the area as your guide. Although the information on the signage was more than sufficient, Jobo provided additional color regarding each of the stops. Jobo was very friendly, courteous, and it was an absolute pleasure to be in his company. The vehicle was very clean, stocked with ample water, and very well-maintained. I highly recommend ABest Transport and Tour Services Inc, and their "rider driven" philosophy, which Jobo exemplified. The next time that we are on holiday in Calgary, we know who we will contact for a tour.

Highly recommend Standish. We had a low tire in our rental car while visiting Banff and were told…read moreby other companies that they had two weeks wait list. Standish was able to get us taken care of, fixed the puncture in our tire and were amazing! So professional. I could not say enough good things about this company. They were a life saver. Highly recommend!

We had a flat tire by Lake Louise and had to drive back to Banff to try to get it fixed. The first…read moreplace we went to could not help us quickly and they recommended Standish. Brian and the staff at Standish fixed our tire much faster than we expected, and the price was very reasonable. Everyone was friendly and helpful. I appreciate that they helped us get back on the road and to continue our holiday.

These guys are amazing! They recommend excellent equipment, delivered to our door, did a ski…read moreswitch out and picked up. Always on time and so pleasant! Worth every penny!!!!

My brother & I spent Christmas & NYE in Banff and we were so glad to have chosen the lovely people…read moreat Black Tie for our ski hire! We couldn't believe how price competitive they were given they came to your hotel room to fit you out & all of the gear was top grade & brand new! A few instructors on the slopes commented on the fact that it was the best hire gear they had seen on the mountain. The other awesome upside to their service was avoiding the long rental lines at the mountain, we practically had a private ski lesson as a result because the other people booked to join us were held up in the morning rush getting their gear & missed the group lesson. This is a part of their outstanding service I hope that no one ever needs to experience...Unfortunately, early one morning our hotel caught on fire, causing serious & extensive damage. Speaking with Jason that day was amazing, he was so helpful, told us there was nothing for us to worry about regarding gear or charges & was more concerned about our wellbeing. Hopefully we get back to Banff again & Black Tie will be our first call!

We had a great experience using Alpine Limousine & Tours. Rodger was very friendly, knowledgeable,…read moreand went above and beyond to ensure our trip was smooth! Highly recommend!

Excellent service! Rodger is very knowledgeable about the history and geography of the area and…read morewent out of his way to make our trip enjoyable. Highly recommend!