A terrible experience. At first greeting, the lady at the desk seemed bothered to help us. When we…read morefirst shared our request to add an additional driver, she assumed we would not understand their policies, and became defensive. When we asked clarifying questions, she seemed bothered by them and was incredibly rude and dismissive. She made us feel like second class. A disappointing experience.

If you look Budget up on Google and follow the map, it takes you to the wrong location. We walked…read morearound looking for it, and had to ask for directions multiple times. The Budget kiosk is located in the lower level of the Cascade Mall near the food court. My husband called the 1-800 number and made a reservation to rent a car for the day. When we finally arrived, the young man couldn't find us in his system. Despite us showing him our email confirmation stating we had a car reservation for the day from this very location, we were told by the young man that he didn't have any cars. Upon further questioning, we discovered that he actually had three cars, but all three were already reserved and waiting pick up at noon. Apparently those reservations held more weight than ours because they were made locally instead of through the national reservation line. In the end, he was willing to strike a deal. He said if the clients didn't show up by noon, he would release their reservation and we could claim a car. We would have to pick up the car by 2pm because that is when he would close the kiosk. Unfortunately we got the call informing of us this too late. We had already walked several miles across town. We wouldn't make it back to the kiosk in time to get the car, even if we called a cab. In the end, we ended up calling the 1-800 number to cancel our reservation and spent the rest of the day on foot. The young man at the kiosk was polite, but he definitely wasn't going to go out of his way to help us even though we had a reservation. Due to this and the fact that the national and local reservation system are not synced, I would be weary about booking with them for a car. You just might end up on foot. Thankfully Banff is a great walking town.

Amazingly helpful guys. Super knowledgeable. Super friendly…read more Had a great experience here and they tried everything to help me get a rental car. Recommended.

Aug 22nd. Really poor service. I asked for a quote for 1 week car rental in Canmore, but the guy…read morekept asking me for a time to pick up - I replied that I just wanted to get a quote at the moment. He kept repeating same i.e. that I needed me to give him a time. So I gave him 2 times 7:00 & 8:00AM but he replied they were not open at 7:00 nor at 8:00 AM...so I told him to pick the time, as all I wanted for now is to get a quote. & he replied No,You need to give me a time...playing games with me. Get this asshole out of there, or he will put you out-of-business very very POOR CUSTOMER SERVICE. I'll rent elsewhere.

My check engine light came on and I brought my car to S&S expecting some catastrophic bill. Turned…read moreout I neglected my car and had dirty oil. They texted me a few days later to make sure everything was working well. Amazing service!

Nothing has the potential to put a kink in towing a camper trailer than having a flat tire. Luckily…read moremy tire sensors let me know I had picked up a screw in my rear tire before it went flat. Napa Autopro - S&S fit us in on a Friday afternoon just before we were to head off camping for the weekend. The repair was quick, effective and was less than $40 which was the most surprising part of the experience when you will just pay anything to be able to get on the road. The staff were funny, helpful and the collection of antique signs around the shop are really cool. They even took the care to road test and re-torque the lug nuts. Who does that nowadays? They even called after the weekend to make sure I was happy with the repair.

Arrived to Calgary around 6pm with plans to rent a car and drive to Banff but plans changed due to…read morethe weather. I do not have experience driving in snow and it was announced the roads were bad. I spotted a booth for Banff airport and was quickly able to book transport from the airport to the hotel in Banff.. Steve was our driver. He was lovely. He provided information regarding sites in the area. The bus/van was clean and comfortable. I definitely recommend.

It was our first time in Banff and we decided not to drive around. Banff Airporter provided a…read morehassle-free, point-to-point transportation from Calgary Airport to our Banff accommodation and back. The instructions were transparent and the drivers were friendly, helpful, and on time. The bus and sprinter shuttles were clean and comfortable. This will be our go-to transportation provider from Calgary to Banff.

No sense of urgency, terrible customer service. Even if you have a reservation and are there in…read moreperson they answer the phones before helping you.

I don't normally leave reviews but the manager at the Enterprise in Banff was absolutely fantastic…read moreand super accommodating towards our needs with the vehicle! He definitely cares about his customers experience with renting a car from this facility and I will be coming back if I ever need to rent in Banff again. Had a great experience using this company and got my friend to the Calgary airport on time with no issues. Thank you again for your great customer service! Tia

Horrifying. Not even the most basic COVID precautions taken,…read moredespite local bylaws requiring face coverings in public indoor settings. Hand sanitizer? Plexiglass? Of course not. That would be too conventional. Storefront looks like an actual earthquake hit it and the owner's response was to leave everything in heaps and kick their way through to get to the door. Bits of rubbish mixed into heaps. There might be shelves under there somewhere, but I could not see them. I sincerely doubt that the place would pass a fire inspection. The equipment I rented was non-functional due to wear, and I was told in very sarcastic tones that I had been using it incorrectly, and was dismissed when I explained that that was not the case. The man glared at me silently and ripped up my payment information when I asked for a receipt. Deeply unpleasant to the point of being cartoonish. I suspect that the only way they stay in business is that his regulars have gotten used to this sort of behaviour and mess over time. I would recommend avoiding at all costs.

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