Loooooooooooooooooooooo, slooooooooooooooow lines with horrible customer service. Stood in line…read moretoday, watched someone up and quit their job, people rented cars and were given the wrong keys, and 2 catty women behind the counter who argued with people in line. After 60 minutes and no progress was made, my spouse took the shuttle back to the airport (while I stood patiently in line at Budget trying to rent a cat that I had reserved), and he caught another shuttle to Alamo, where they had him in a car in less than 3 minutes. This Budget site is a joke. All the while that the line in the lobby continued to grow, the far girl at the desk was loudly talking about how when she gets off in an hour and just didn't care. Do yourselves a favor folks. Go to Alamo. This place is a disgruntled hot mess with no customer service in site.

Hard pass. Slow and inefficient. Well over 20 people waiting in line. Avoid this mess at all costs.read more

Brandon Hayes was high-pressure and didn't seem to really listen to my needs and wants. I don't…read morerecommend Brandon nor Enterprise Car Sales for this reason. I felt judged by multiple staff members, because my ID wouldn't scan. They treated me like I had a fake ID or something which was pretty funny because I provided my insurance as well and they still had to talk their manager into "letting" me take a test drive. Safe to say, I won't be buying a car from this location or company anytime this century.

I didn't wind up buying anything from this place, but I wanted to leave a review just because my…read moreexperience was fairly positive. I came one evening after just making an appointment maybe thirty minutes beforehand, and I was connected with Raphael. There were two cars that I was interested in, and while one of them wasn't available at the time, I was able to look at the other car I was interested in; the other was at another Enterprise location and not on site at the time. I would have liked an offer to test drive the car I saw, but I acknowledge I arrived here about fifteen minutes before the place closed, which is a little late perhaps. Raphael is a great conversationalist, and after the we met he followed up with me and even let me know when the other car I was interested in was available for viewing/test driving. I will say that he's not the best at remembering our conversations since he called me back more than once after I told him I would need a while before I got back to him, but he's overall friendly and professional. At this point though I had already seen another car in the area that was more competitively priced than Enterprise's, but I'll definitely keep Enterprise in mind for future business.

They are the nicest rental car employees ever! I've used them twice in 6 weeks. Both times were…read moreperfect transactions with them, the employees, and the cars. Will use again & again!

Rented a vehicle from the Manchester location. Had it for a few hours and the "maintenance…read morerequired " indicator came on. Drove towards home. Then the tire pressure light came on. Knew that wasn't good. Parked car at home because I was afraid to drive all the way down Manchester to return it. Roadside assistance did not answer. Initially getting into the car, there was no proof of the "sanitizing procedures" they claim to perform on each and every vehicle for the safety of the customers. THREE strikes against this location. AGAIN! Shame on us for using them. And be warned , they are NOSY. When doing the walk around to check for dings etc (which were already in the car before driving it off the lot) , the employee asked where I was going to be driving and why I was renting. What?????? Both of which are none of their business. The GALL of these employees is on another level. Unprofessional, nosy, and let's throw in rude as they accused ME of driving over a nail. Which didn't happen. Did it occur to them that most likely the prior driver had done this? What a disgusting and vile experience. Sorry Enterprise. You have gone too far DOWNHILL for us to ever come back. And we are upper level members. Truly unbelievable and inexcusable, Please please be warned......go somewhere else. In addition, the manager didn't do his job as he was asked to have the vehicle towed Saturday when we returned the key, (because roadside assistance wasn't answering,) and due to his rush to get off work,and his lack of professionalism , this ugly blue car sat from Friday afternoon until? .....It's now Monday morning 8:15 am. No sign of a tow truck. Absolutely a nightmare ....stay away. Shame shame shame As the CEO claims, "customers first...". That's almost laughable at this point. Requested for the 5th time a tow for this rental car sitting here e for almost 72 hours blocking my contractors at my home. Again, a 40,000 + mile 2020 Audi. Since when does Enterprise lease old vehicles????? Over 90 minutes later, no tow truck ! This just gets better and better. Think they care about customers?? Absolutely not. Time to man up and face your pathetic inconsistencies and lack of vehicles as well. What a shame St. Louis is the "world headquarters " for this sham of a business. They could care less about the people renting their cars. Fleets? Where are the fleets located. Certainly not in this town.

The only reason I'm rating Hertz 1 is that there is no 0 or negative numbers. We had a reservation…read morefor a long term rental to be picked up on June 1 and returned on September 30. A few days before we were to pick the car up, my husband happened to be by the pick up location and noticed that the building was shut down and the Hertz sign was no longer in place. He called Hertz and asked where we should pick up the car on Saturday, June 1. He was given an alternate pick-up address which turned out to be a truck pick up location only AND when we arrived there was a note stuck on the door which read 'Closed on Saturdays until further notice'. We then spent the next hour on hold with Hertz trying to figure out what to do. Once they answered, the only options were to pick a car up at the airport at double the cost OR void the contract which started Saturday, June 1 and start a new contract starting Monday, June 3. We choose option 2 and went to pick up the car Monday, June 3 at which time we are told having 2 drivers on the car costs $13/day extra. However, the agent said if we signed up as a Gold Member the $13 fee gets waved. We started to sign up, she said there was no need. Just finish the contract, sign up as a Gold Member and call an 800# to apply the difference. You can probably guess what happened based on the stellar service received thus far. We called the office and were told that it would only apply to future rentals. We asked to speak to a manager. There were none available but we could leave our number and hear from someone in 72 hours. Wow. All I can say is do not rent a car from Hertz. It is frustration from start to finish!!

Horrible exp got stranded in Peoria the car piece didn't charge and they took out extra money and…read moresaid it wld take 8 to 12 weeks to be put back now that location is closed down

My car stopped working in a company garage - terrible service - rear trunk refused to open…read more Terrible terrible terrible. Phone system even worse! No customer service options to select.

So we booked a minivan with Avis because it was the best price we could find. We get there and…read morethey tell us that they are still transporting the care from ILLINOIS. It got there 10 minutes after our scheduled pick up time. When the minivan got there is still needed to be cleaned so it was an additional 30 minutes. Finally we get the car but they didn't even fill it up with gas so we had to go and fill it up when we were already supposed to be leaving for our trip. The car was supposedly cleaned but it didn't look like it. The cup holders were dirty and the side door compartments as well. The care also did not smell good. It took them forever to get the minivan to us and we were the only people there. Very disappointed in Avis.

Lady had door locked when location was said to be open. Horrible attitude when she finally opened…read morethe door. Rude while talking about reservation confirmation. It was such an unpleasant experience that I canceled my reservation while in the office. Due to her unprofessionalism and lack of customer service skills, I was forced to go through another company at the last minute and spend more money due to my new last minute reservation. I would not recommend this location to anyone if that employee is still employed there. Worst customer service experience ever.

Friendly and accommodating service by Pauline! Make sure you go to the location you rented from -…read moremy error.

My son used this location as recommended by aaa. His car was in the shop and he needed a rental for…read morea couple of weeks. They allowed him to make the reservation online, but when he showed up to pickup the rental, they said he needed to have someone over the age of 25 use a credit card for the reservation. The agent was extremely rude and used profanity in front of my 80 year old mother who happened to be dropping my son off for the car. She reluctantly agreed to put it on her card. When he called to extend the reservation for week 2, and give them my information and payment details, they took it over the phone and said we did not need to come in for any paperwork. When we did return the car, three days early, corporate called my mother and claimed it had never been returned and charged her a late fee. We're still fighting it with corporate. I can't recommended them based on lack of civility and communication.

Car smelled of smoke very bad. They wouldn't switch it out and hung on me twice. I bought cleaning…read moresupplies and cleaned it myself. Renting a car isnt cheap and there are many choices, dont go with a company that doesn't care about its product

I recently visit this ballwin hertz branch I had a great experience where the stuff answered all my…read morequestion. They were a little busy but was attentiv. will book here again.

the worst customer service ever nasty and dirty attitudes…read more never answers the phones the new team there are really bad lazy they dont even want to answer the phone ive been calling every day no answer

I was told someone would come pick me up on 2 separate occasions. After 30 min I called again and…read moreno one knew they were suppose to pick me up. They then tried to transfer my reservation to another branch. Enterprise is usually great, this location is not.

I called before picking up my rental car to confirm everything was in place, and it was. Upon…read morearrival, the young girl who was in the counter directly received me and my partner with an attitude. They didn't want to take my partners card without a bill for water or electricity under his name. We told her that it comes included in our rental agreement, so we don't have them. However, we can show the payments for our rental (which includes this). The lady just closed off, passed us to this other young guy, AND LEFT! I told him that I have an international driver's license that I will take the rental under my name, and he started asking me questions as if he was an official from customs and border protection. He then started to make excuses and raised his voice asking me for my passport right away. I gave him my US residence card, and he said that this is not a valid ID. Come on! We are in 2024 and enough is enough. Having lived and worked in the US for almost 10 years and I still find this BS people. NO ONE IS CARRYING A PASSPORT 24/7 AND LESS WHEN I DO HAVE A VALID RESIDENCE AND ID CARD FROM THE US. This is horrible customer service, not correct, and very discriminatory. MAKE YOUR POLICIES CLEAR FROM THE BEGINNING, MAKE CLEAR TO WHO YOU WOULD RENT OR NOT A CAR, AND HIRE PEOPLE WHO MATCHES YOUR COMPANY VALUES AND CULTURE. If these people reflect that, then no one with an accent should rent a car from this company ever again. Heads up everyone, don't waste your time renting here and supporting this BS.