Grace Schulz greeted us when we came in and helped us with a somewhat complicated rental. From the…read morefirst moment, she was courteous and helpful and obviously knowledgeable. We left in our beautiful and comfortable rental car feeling appreciated and supported. We felt that if we needed any help on our trip we'd just call Grace and she'd sort it out.

Gretchen was amazing! We picked up a car from the airport…read morethat had the battery die. They sent someone to jump it ($55) who recommended switching the vehicle out due to a bad battery. We left the vehicle on after the jump and called various Enterprise locations to see where availability was. Most locations had us on hold for 10-20min never speaking with anyone. We were frustrated since this vehicle was for business and delayed our time here. We then called this location and Gretchen answered. She was able to assist us after the vehicle died once again. We had to tow it to this location so they could provide us with another vehicle. She then had to jump through hoops to contact the airport location to preform the swap because the system at her location was different and would not allow her to. She called 2-3 people at the airport location to perform the swap before I could take the vehicle. They even took the rental with the battery issues to get fixed right away. 100% would recommend them.

Made a reservation for pick up at 10 am on 11/28/22 with Owen on 11/18/22. get to facility to be…read moretold there are no available units. Okay, so you can't call and let me know that beforehand?? Secondly, I was not offered the option of calling another facility to see about availability, was just told I'd go on a waiting list! Not helpful! Why make a reservation if you can't honor it? reservations should also come before walk ins. The festus location is a joke. This is the second time we've made a reservation to be left stranded!!!!!!!

We broke down while traveling and landed in Festus, MO. We called the local enterprise store and…read moreCorey not only had a great vehicle I could rent, but picked me up at our hotel, gave me ideas on places to eat, and on hiking trails in the area. I felt safe and at home in their care. A hundred thank-you's!

The experience was one for the books I've been traveling for work for the past 2 years on the road…read more3 out of the 4 weeks in a month so I rent a lot of vehicle and I like to try and stick to one company for the perks. I'm headed out of town for a vacation and this is the closest enterprise to me, I booked a midsize suv Nissan rouge or similar 3 months in advance. When I arrive they offer me a compact suv and THEN I'm offered a Chevy Malibu stating "that's the only other vehicle they have" after I refuse and ask if I should just go to another location they then offer me another compact suv stating in their system it's considered "mid sized" after I complained for the 3rd time a woman at the front desk is asking me to justify myself as to why I would need a bigger car and how many people I would need. I ended up driving to eureka and getting a car from them in the long run drive the extra 30 minutes and get the car you actually reserved

We honestly had the best rental car situation at this location! The staff were so friendly and…read morehelpful and they were very thorough when it came to inspecting the car and getting us set up. There was a little confusion about the gas tank when we returned it and they went out of their way to correct a mistake in their system. The Toyota RAV4 we rented was okay, nothing amazing but it got the job done! Thankful for the great staff for making it an easy transition for us.

They above and beyond for us . Great job on my '72 VW bus. Tough job and they got it done quickly,…read moreI highly recommend Kevin Ball Auto Body.

First Class all the way. I cannot not heap enough praise for a job well done. My entire…read moreexperience, from the first phone call to picking up my vehicle, was top notch. The shop is spotless. Kevin and his crew were friendly and knowledgeable. Reed was especially helpful, with daily updates on what was happening with my repair. Keep up the great work! It was a pleasure to work with all of you. Cathy Harris Interstate Batteries Farmington, MO

I can't say enough about my experience with Enterprise Rent-A-Car in Fenton. Their staff is so…read morefriendly and helpful. I needed the rental car longer than expected and they were super nice. I would highly recommend this location. Thanks to All the Staff who helped me.

I had to rent a car dur to this crazy hail storm that we got in St. Louis and the staff was all too…read moreaccommodating. They put me in a very nice S.U.V., explained it's functions to me and left me with a feeling of joy after the transaction. Thanks again Enterprise.

We rented a car on Saturday for a week to take on vacation, we ended up getting home early so I…read morecalled and asked if I would get a refund if I returned the car early and was told I would only get charged for days used. I returned it 2 days early and was informed since it was a weekly rate I would only receive a $5 refund. I wish they would have been honest on the phone because I would have just kept it the additional time.

Picked up a vehicle on Saturday after the Friday storms. The people at Enterprise are always so…read morehelpful and make the customers a priority - even when they are dealing with storm damage. Thanks for a good experience!

Weston at this location is truly an outstanding guy. There was an issue with our rental but he…read morehandled the situation with grace. I work in hospitality and appreciated his willingness to reach out to me directly and fix the problem, offering polite apologies along the way. Very impressed. Would definitely recommend enterprise again solely based on his compassion, willingness to take ownership and hard work to resolve. He sets a great standard for the brand. His leaders should be proud of what they helped him to become. Promote this guy!

This Enterprise location is great if you're ever having work done at Selberts Autobody as its…read morelocated in their building. I've never had an issue when renting from here. Service, timing, and the fleet have always been on point.

Had fantastic service at this location. Staff was very helpful and informative. They are over the…read moreMid America airport

I rented a car, again. I had no choice. When I called to make the reservation, the young man…read more(Tommy) remembered the heck I had gone through. He had Andrew, who is amazing, take care of me. Had the car for a week, with no phone calls. I have since rented again and will continue to. Andrew is humorous and professional, you can tell he has the business mind and great customer service skills. Enterprise would be smart to keep him happy, he will go far! Had a horrible experience there a few months ago, a brief summary is rude clerks that only could speak over people, not being there when promised (after I got dropped off), and were very flippant about my time. They thought that wasting my time was no big deal. I could just walk back in 3 hours when it was more convenient for them. Then when it was return day they wanted the car 5 hours early, and tried to blame me for the fact they cant plan their time! Several phone calls during the rental, for information that they all ready had, a double charge on the cc, and the district manager was just too busy to return the 3 emails and several calls I made. Unfortunately they are the only car rental in town though and I made another reservation. I just got a voice mail from the same sarcastic millennial telling me how inconvenient the time I chose was. Im done. I will transfer the VM to Mp3 and play it if and when the owner decides to call. In the last 3 years I have had a rental from other Enterprise districts on 43 occasions, yes issues but guess what they were fixed. The owner of another district offered to step in and talk to corp. Apparently the owner will now be fined for ignoring the issue, I am sorry it led to that but you brought it on yourself. Since Sparta and Randolph county give out TIFF money, I think it is time for a different rental car business.