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    Mobility for U

    5.0 (3 reviews)
    Closed 8:00 am - 5:00 pm

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.5(20 reviews)
    4.5 mi

    I was told someone would come pick me up on 2 separate occasions. After 30 min I called again and…read moreno one knew they were suppose to pick me up. They then tried to transfer my reservation to another branch. Enterprise is usually great, this location is not.

    I called before picking up my rental car to confirm everything was in place, and it was. Upon…read morearrival, the young girl who was in the counter directly received me and my partner with an attitude. They didn't want to take my partners card without a bill for water or electricity under his name. We told her that it comes included in our rental agreement, so we don't have them. However, we can show the payments for our rental (which includes this). The lady just closed off, passed us to this other young guy, AND LEFT! I told him that I have an international driver's license that I will take the rental under my name, and he started asking me questions as if he was an official from customs and border protection. He then started to make excuses and raised his voice asking me for my passport right away. I gave him my US residence card, and he said that this is not a valid ID. Come on! We are in 2024 and enough is enough. Having lived and worked in the US for almost 10 years and I still find this BS people. NO ONE IS CARRYING A PASSPORT 24/7 AND LESS WHEN I DO HAVE A VALID RESIDENCE AND ID CARD FROM THE US. This is horrible customer service, not correct, and very discriminatory. MAKE YOUR POLICIES CLEAR FROM THE BEGINNING, MAKE CLEAR TO WHO YOU WOULD RENT OR NOT A CAR, AND HIRE PEOPLE WHO MATCHES YOUR COMPANY VALUES AND CULTURE. If these people reflect that, then no one with an accent should rent a car from this company ever again. Heads up everyone, don't waste your time renting here and supporting this BS.

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    Mobility for U - carrental - Updated May 2026

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