These guys always call ahead to confirm your rental and then make sure you're happy when returning…read more In a world where ai assistants are trying to remove the human touch, these guys still embrace a human connection. 5 stars

I was here seven months ago - complete disaster. Today. Auggie (branch manager) made a promise,…read morekeep his word, was actually early in completing the task, sent a driver to pick me up and had me driving off prior to his promised time. Throughout all of this he was pleasant and professional - while being apologetic for what was not even his error. Talk about restoring your confidence - he did that. Enterprise if you are giving out bonuses he deserves one. Not to exclude your other employees the whole atmosphere has changed you are doing something RIGHT!!

I was told someone would come pick me up on 2 separate occasions. After 30 min I called again and…read moreno one knew they were suppose to pick me up. They then tried to transfer my reservation to another branch. Enterprise is usually great, this location is not.

I called before picking up my rental car to confirm everything was in place, and it was. Upon…read morearrival, the young girl who was in the counter directly received me and my partner with an attitude. They didn't want to take my partners card without a bill for water or electricity under his name. We told her that it comes included in our rental agreement, so we don't have them. However, we can show the payments for our rental (which includes this). The lady just closed off, passed us to this other young guy, AND LEFT! I told him that I have an international driver's license that I will take the rental under my name, and he started asking me questions as if he was an official from customs and border protection. He then started to make excuses and raised his voice asking me for my passport right away. I gave him my US residence card, and he said that this is not a valid ID. Come on! We are in 2024 and enough is enough. Having lived and worked in the US for almost 10 years and I still find this BS people. NO ONE IS CARRYING A PASSPORT 24/7 AND LESS WHEN I DO HAVE A VALID RESIDENCE AND ID CARD FROM THE US. This is horrible customer service, not correct, and very discriminatory. MAKE YOUR POLICIES CLEAR FROM THE BEGINNING, MAKE CLEAR TO WHO YOU WOULD RENT OR NOT A CAR, AND HIRE PEOPLE WHO MATCHES YOUR COMPANY VALUES AND CULTURE. If these people reflect that, then no one with an accent should rent a car from this company ever again. Heads up everyone, don't waste your time renting here and supporting this BS.

I had a 4-day rental at this Enterprise location to take care of some things I had to do in the STL…read morearea. This is a suburban location about a mile south of the west side's St. Louis Galleria. I obtained a fair price by booking ahead. Upon arriving to the branch, all the particulars matched up and the rental process went quickly. I think I might have gotten a vehicle that was one category up from the type I had rented. Either way, I enjoyed the car I was assigned and it was fairly economical to operate. The return was also expedient. In concert with that, the rental agents at both the time of rental and the time of return were adept at blending a professional demeanor and providing a relaxed and courteous experience. Other branch employees were also very amicable. The rental was bookended by a day on each side of it by getting around using a Metrolink pass for the area's light rail system. Should one want to use Metrolink rail to get here, the station would be Richmond Heights. Enterprise locations tend to be staffed by conscientious people and I've never given any location anything less than a 4 star rating. The experience here, not far from its worldwide corporate headquarters, was just a notch above that and, based on the rental and the return experiences, gets 5 stars from me.

The entire team is very welcoming, friendly, professional and helpful. Mike was great, he assisted…read moreme with quickness when I needed a rental due to a collision. Thank you Mike and team. I'd definitely come back and rent from this Enterprise in the future.

My son used this location as recommended by aaa. His car was in the shop and he needed a rental for…read morea couple of weeks. They allowed him to make the reservation online, but when he showed up to pickup the rental, they said he needed to have someone over the age of 25 use a credit card for the reservation. The agent was extremely rude and used profanity in front of my 80 year old mother who happened to be dropping my son off for the car. She reluctantly agreed to put it on her card. When he called to extend the reservation for week 2, and give them my information and payment details, they took it over the phone and said we did not need to come in for any paperwork. When we did return the car, three days early, corporate called my mother and claimed it had never been returned and charged her a late fee. We're still fighting it with corporate. I can't recommended them based on lack of civility and communication.

Car smelled of smoke very bad. They wouldn't switch it out and hung on me twice. I bought cleaning…read moresupplies and cleaned it myself. Renting a car isnt cheap and there are many choices, dont go with a company that doesn't care about its product

Loooooooooooooooooooooo, slooooooooooooooow lines with horrible customer service. Stood in line…read moretoday, watched someone up and quit their job, people rented cars and were given the wrong keys, and 2 catty women behind the counter who argued with people in line. After 60 minutes and no progress was made, my spouse took the shuttle back to the airport (while I stood patiently in line at Budget trying to rent a cat that I had reserved), and he caught another shuttle to Alamo, where they had him in a car in less than 3 minutes. This Budget site is a joke. All the while that the line in the lobby continued to grow, the far girl at the desk was loudly talking about how when she gets off in an hour and just didn't care. Do yourselves a favor folks. Go to Alamo. This place is a disgruntled hot mess with no customer service in site.

Hard pass. Slow and inefficient. Well over 20 people waiting in line. Avoid this mess at all costs.read more

There are 50 people waiting in line. The lines are inching up. Very frustrating. They need many…read moremore agents checking people in.

Not into writing negative reviews, but this place is awful. I booked a car today, paid a couple…read morehundred dollars for it, then when I came to pick it up the guy at the front desk told me the computer was "down" and I couldn't get my car. He gave no other explanation, apology, or alternative/ help/ answers/ anything. He closed the door in my face and that was it. I had been dropped off, and need the car tonight and now I'm screwed. All other rental companies close at 6pm, minus the ones at the airport that are $100 more expensive. The customer service was awful and I don't understand how a company this large can just have computers that are "down" and offer no other help or alternatives.

Lady had door locked when location was said to be open. Horrible attitude when she finally opened…read morethe door. Rude while talking about reservation confirmation. It was such an unpleasant experience that I canceled my reservation while in the office. Due to her unprofessionalism and lack of customer service skills, I was forced to go through another company at the last minute and spend more money due to my new last minute reservation. I would not recommend this location to anyone if that employee is still employed there. Worst customer service experience ever.

Friendly and accommodating service by Pauline! Make sure you go to the location you rented from -…read moremy error.

Total Jerks! At the LAST minute, they called to cancel the reservation I made online because they…read morewere out of cars - called while I was in the uber on the way to their Manchester Road location! When I asked why they would take my reservation when they don't have any cars, the sales agent said, "I just work here". And, THEY CHARGED MY CREDIT CARD FOR THE RENTAL!! Absolutely no Hertz customer services available - on hold for hours. Don't rent from Hertz and most especially from this location. GO ELSEWHERE!!

Rates were great. Service was great. They have lots of locations to choose from. I highly recommend…read morethis company!

My car stopped working in a company garage - terrible service - rear trunk refused to open…read more Terrible terrible terrible. Phone system even worse! No customer service options to select.

So we booked a minivan with Avis because it was the best price we could find. We get there and…read morethey tell us that they are still transporting the care from ILLINOIS. It got there 10 minutes after our scheduled pick up time. When the minivan got there is still needed to be cleaned so it was an additional 30 minutes. Finally we get the car but they didn't even fill it up with gas so we had to go and fill it up when we were already supposed to be leaving for our trip. The car was supposedly cleaned but it didn't look like it. The cup holders were dirty and the side door compartments as well. The care also did not smell good. It took them forever to get the minivan to us and we were the only people there. Very disappointed in Avis.