They are the nicest rental car employees ever! I've used them twice in 6 weeks. Both times were…read moreperfect transactions with them, the employees, and the cars. Will use again & again!

Rented a vehicle from the Manchester location. Had it for a few hours and the "maintenance…read morerequired " indicator came on. Drove towards home. Then the tire pressure light came on. Knew that wasn't good. Parked car at home because I was afraid to drive all the way down Manchester to return it. Roadside assistance did not answer. Initially getting into the car, there was no proof of the "sanitizing procedures" they claim to perform on each and every vehicle for the safety of the customers. THREE strikes against this location. AGAIN! Shame on us for using them. And be warned , they are NOSY. When doing the walk around to check for dings etc (which were already in the car before driving it off the lot) , the employee asked where I was going to be driving and why I was renting. What?????? Both of which are none of their business. The GALL of these employees is on another level. Unprofessional, nosy, and let's throw in rude as they accused ME of driving over a nail. Which didn't happen. Did it occur to them that most likely the prior driver had done this? What a disgusting and vile experience. Sorry Enterprise. You have gone too far DOWNHILL for us to ever come back. And we are upper level members. Truly unbelievable and inexcusable, Please please be warned......go somewhere else. In addition, the manager didn't do his job as he was asked to have the vehicle towed Saturday when we returned the key, (because roadside assistance wasn't answering,) and due to his rush to get off work,and his lack of professionalism , this ugly blue car sat from Friday afternoon until? .....It's now Monday morning 8:15 am. No sign of a tow truck. Absolutely a nightmare ....stay away. Shame shame shame As the CEO claims, "customers first...". That's almost laughable at this point. Requested for the 5th time a tow for this rental car sitting here e for almost 72 hours blocking my contractors at my home. Again, a 40,000 + mile 2020 Audi. Since when does Enterprise lease old vehicles????? Over 90 minutes later, no tow truck ! This just gets better and better. Think they care about customers?? Absolutely not. Time to man up and face your pathetic inconsistencies and lack of vehicles as well. What a shame St. Louis is the "world headquarters " for this sham of a business. They could care less about the people renting their cars. Fleets? Where are the fleets located. Certainly not in this town.

My car stopped working in a company garage - terrible service - rear trunk refused to open…read more Terrible terrible terrible. Phone system even worse! No customer service options to select.

So we booked a minivan with Avis because it was the best price we could find. We get there and…read morethey tell us that they are still transporting the care from ILLINOIS. It got there 10 minutes after our scheduled pick up time. When the minivan got there is still needed to be cleaned so it was an additional 30 minutes. Finally we get the car but they didn't even fill it up with gas so we had to go and fill it up when we were already supposed to be leaving for our trip. The car was supposedly cleaned but it didn't look like it. The cup holders were dirty and the side door compartments as well. The care also did not smell good. It took them forever to get the minivan to us and we were the only people there. Very disappointed in Avis.

Lady had door locked when location was said to be open. Horrible attitude when she finally opened…read morethe door. Rude while talking about reservation confirmation. It was such an unpleasant experience that I canceled my reservation while in the office. Due to her unprofessionalism and lack of customer service skills, I was forced to go through another company at the last minute and spend more money due to my new last minute reservation. I would not recommend this location to anyone if that employee is still employed there. Worst customer service experience ever.

Friendly and accommodating service by Pauline! Make sure you go to the location you rented from -…read moremy error.

I rented from Andrea at this location & she is second to none! Very professional & I don't think…read morethe process took longer than a minute. She is exceptional & I wish I had friends that kind. Haha. Thank you again!!!

I had recently dropped off my car at a local dealership to get some repairs done. I needed a…read morevehicle for the next 24hrs and Enterprise showed up in record time to pick me up. I think the entire transaction took less than 15 minutes. The employees were energetic, friendly, prompt, and answered any/all questions I had. I also really appreciated the follow-up call after returning the rental car to see if there was anything else they could have done to improve their performance. Thank you for a great experience!

My son used this location as recommended by aaa. His car was in the shop and he needed a rental for…read morea couple of weeks. They allowed him to make the reservation online, but when he showed up to pickup the rental, they said he needed to have someone over the age of 25 use a credit card for the reservation. The agent was extremely rude and used profanity in front of my 80 year old mother who happened to be dropping my son off for the car. She reluctantly agreed to put it on her card. When he called to extend the reservation for week 2, and give them my information and payment details, they took it over the phone and said we did not need to come in for any paperwork. When we did return the car, three days early, corporate called my mother and claimed it had never been returned and charged her a late fee. We're still fighting it with corporate. I can't recommended them based on lack of civility and communication.

Car smelled of smoke very bad. They wouldn't switch it out and hung on me twice. I bought cleaning…read moresupplies and cleaned it myself. Renting a car isnt cheap and there are many choices, dont go with a company that doesn't care about its product

Loooooooooooooooooooooo, slooooooooooooooow lines with horrible customer service. Stood in line…read moretoday, watched someone up and quit their job, people rented cars and were given the wrong keys, and 2 catty women behind the counter who argued with people in line. After 60 minutes and no progress was made, my spouse took the shuttle back to the airport (while I stood patiently in line at Budget trying to rent a cat that I had reserved), and he caught another shuttle to Alamo, where they had him in a car in less than 3 minutes. This Budget site is a joke. All the while that the line in the lobby continued to grow, the far girl at the desk was loudly talking about how when she gets off in an hour and just didn't care. Do yourselves a favor folks. Go to Alamo. This place is a disgruntled hot mess with no customer service in site.

Hard pass. Slow and inefficient. Well over 20 people waiting in line. Avoid this mess at all costs.read more

The Page Enterprise in St. Louis Missouri and at the St. Louis air port are liars and are very rude…read moreand when calling customer service a person not able to speak English very well got upset when I asked to speak to Another person that I could understand better or that could understand me. Not being disrespectful. Was hung up on. Called and asked for a return call by management 4 different times to Report all of the issues I had had over a month's time while in a rental vehicle and was never called. I would give enterprise a 0 star rating. Very poor

We had a great experience with this car rental. Check-in went smoothly. The car was clean & had a…read morenew car smell. Jake was detailed and a real professional. Bill gave us a ride & was a delight to talk to. We will use this location again when visiting family.

This location is super, super busy -- but Shannon was so helpful and quick to get me set! I would…read moresay the big issue I saw was a lack of car inventory on the day I came. Monday mornings are pretty busy -- so this could have been just a temporary problem. If you get Shannon, you'll be in good hands!

This location was an absolutely humiliating and horrendous experience. We paid over $300 online to…read morerent a car, like we always do, and went to check-in. The employee, whose name was Emily, was extremely rude. She had an attitude from the very start. She made tons of snarky comments and asked many intrusive questions. Finally we get into our rental car, and it's parallel parked into a tight space between two other rentals. My Mom is not the best parallel parker and more of a cautious driver than I am, so I decided to help her pull the car out (even though the car was in her name). As I'm doing so, Emily, and her coworker, "Mike" come out and scold us. They yelled "you can't be driving the car! Only she can!!!" I explained that I was just moving the car so we could get out, and they said they didn't believe me, and to hand them the keys. I tried to explain the situation and they wouldn't budge. They said they were going to cancel the contract. I have never had an issue like this with an Enterprise before, and we had to be without a car for 2 entire days because of their lack of care or understanding over a small incident. They didn't even fully refund us for this issue, there's still outstanding charges. How is that fair? To be treated like we are criminals just because I, instead of my mom, moved the car that they parked so tightly? Shame on Enterprise, Emily & Mike. Thanks for reading my essay!