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    5.0 (1 review)
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    27 days ago

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    Steve L.

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    Budget Car Rental - Shattered back taillight that the guy said it's fine

    Budget Car Rental

    3.4(5 reviews)
    2.6 mi

    Absolutely worst customer service experience I've had. First I had a full size pick up paid for and…read morethey try to pass off a midsize pick up to me and said that all they had and too bad. I kept saying no I paid for a full size. Suddenly a full size pick up shows up, with dirty socks in the trunk, and on the way home the low tire pressure comes on. So I go back and ask for a new truck and they give me my third truck. I go to check it out and the back left taillight is shattered. I go in again to have them get me another truck. The lady said that's all they have. I'm like okay can you call me another store then? She said no I already did. No she didn't I was outside for less an a minute. Also how would she know to call another store for me before I even saw the truck. I ask again can you please call another store? So she did and put it on speaker. After three rings she ends the call and says "no answer." This truck rental is for my wedding in another state that I leave for the same day as the rental pick up. So after them not having any other trucks. And after the third truck and the guy saying "it's fine the tail light still works." I said "No, I'm not driving a truck states over with a busted taillight and not get a ticket on the way." With no other options I take the second truck again and ask the male to come check to make sure the tire is okay. He did not and told ME to go take it to Firestone. And if there's first storms all over and they can just bill budget. That shouldn't be my responsibility to get their vehicle checked and fixed on my time. Firestone being busy said it might be a slow leak, which it was. Also never got a receipt because they already processed the third truck. She just wrote the truck number for the second truck on the third truck paperwork and kept it. So each day for my 9 day rental every morning I had to fill my tire up because it deflated over night. On the way home the back tail light went out and low on wiper fluid popped up. Never again will I ever go to O'Fallon budget and use Budget rentals.

    Do not rent here!!!!! Husband and wife that use language barrier to pretend they don't understand…read morehow they screw you over. Jacked up my price and increased my days with car over 1 hour. DO NOT RENT HERE!!!! Go to Enterprise. Thought I was saving $40, cost $80 more once I got hit with undisclosed increases and fees. Frequent renter all over the country. Never experienced such bad customer service. These people are there to screw you over.

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    Budget Car Rental - Some nice dirty socks they didn't care to clean up

    Some nice dirty socks they didn't care to clean up

    Budget Car Rental - Leaking flat tire that has to refill each day

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    Leaking flat tire that has to refill each day

    Travers GMT Auto Sales West

    Travers GMT Auto Sales West

    3.6(17 reviews)
    4.3 mi

    Dishonest. Bait and switch. Avoid! Responded to email…read moresolicitation for Travers to by my vehicle. Received confirmation in writing (text message from sales rep who I spoke to on the phone also) of a range for value of the vehicle pending their inspection. It unfortunately lost a $10 relay in their parking lot during inspection causing a temporary starting issue but that was promptly addressed and the vehicle subsequently ran great. They made a final-offer $1800 below the low end of the range *committed in writing* (text message) but couldn't tell me anything wrong with the vehicle and would not honor their commitment. This was a 1.5 hour drive each way. Don't waste your time and effort on a dealership that practices dishonest sales like this.

    I was Leary at first going here but we were looking for a Jeep Wrangler and they had the perfect…read morevehicle or so we thought. The process was pushy but we are used to that. After the negotiations we bought our 2018 Jeep Wrangler from them. The vehicle had 15,000 miles on it when we bought it. The salesman told us it had the balance of the manufacture warranty on it so what could go wrong. We started having an issue with the Jeep so we took it in to Lou Fusz and had them look it it. We were told that the vehicle was bought out of Canada and had NO warranty on it. I repeat NO warranty on it. I should have went with my gut but I didn't. So I have a vehicle with no warranty on it. Avoid this place. They will do anything and say anything. Very disappointed.

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    Travers GMT Auto Sales West
    Travers GMT Auto Sales West
    Travers GMT Auto Sales West

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    Select Auto Rentals - carrental - Updated May 2026

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