Absolutely worst customer service experience I've had. First I had a full size pick up paid for and…read morethey try to pass off a midsize pick up to me and said that all they had and too bad. I kept saying no I paid for a full size. Suddenly a full size pick up shows up, with dirty socks in the trunk, and on the way home the low tire pressure comes on. So I go back and ask for a new truck and they give me my third truck. I go to check it out and the back left taillight is shattered. I go in again to have them get me another truck. The lady said that's all they have. I'm like okay can you call me another store then? She said no I already did. No she didn't I was outside for less an a minute. Also how would she know to call another store for me before I even saw the truck. I ask again can you please call another store? So she did and put it on speaker. After three rings she ends the call and says "no answer." This truck rental is for my wedding in another state that I leave for the same day as the rental pick up. So after them not having any other trucks. And after the third truck and the guy saying "it's fine the tail light still works." I said "No, I'm not driving a truck states over with a busted taillight and not get a ticket on the way." With no other options I take the second truck again and ask the male to come check to make sure the tire is okay. He did not and told ME to go take it to Firestone. And if there's first storms all over and they can just bill budget. That shouldn't be my responsibility to get their vehicle checked and fixed on my time. Firestone being busy said it might be a slow leak, which it was. Also never got a receipt because they already processed the third truck. She just wrote the truck number for the second truck on the third truck paperwork and kept it. So each day for my 9 day rental every morning I had to fill my tire up because it deflated over night. On the way home the back tail light went out and low on wiper fluid popped up. Never again will I ever go to O'Fallon budget and use Budget rentals.

Do not rent here!!!!! Husband and wife that use language barrier to pretend they don't understand…read morehow they screw you over. Jacked up my price and increased my days with car over 1 hour. DO NOT RENT HERE!!!! Go to Enterprise. Thought I was saving $40, cost $80 more once I got hit with undisclosed increases and fees. Frequent renter all over the country. Never experienced such bad customer service. These people are there to screw you over.

6 months ago I made a reservation for a van in St. peters. Upon calling, 2 days before the…read morereservation, I was informed that they did not have a van and would give us a 7 passenger suv. NOT what we wanted at all. When I asked if they could transfer one from O'fallon location, they said they would try to get one but they had another reservation for a van the day before (thus unlikely). I called O'fallon and spoke with a very friendly lady representative who gladly rented their van and cancelled the St. Peters reservation since it was over 24 hours in advance. Kudo's to O'fallon!

I called them before going to pick my car. They didn't even talked properly later i went to pick my…read morecar and they are very arrogant and the lady is very rude to the customers and not even looking at the names to give the car and giving the wrong car and very frustrated to her behaviour.

I rent from here often. Kevin is always nice. I will continue to do business here. Cars are always…read moreclean and well maintained

TANNER is the goat!!!! I got a not so good car from the airport. They sent me to Tanners location…read moreand he made sure I had the best experience! SUPER HAPPY CUSTOMER HERE I had no idea that location was even there but I'm glad I know now! THANKS TANNER!!!!! If you go... ASK FOR TANNER!!

Shut it down they are scam artist and when you rent a vehicle you don't get what you rent. They…read moregive you other vehicles. We rented a 12 passenger van, wife called in the morning and was told not ready... no problem we get there and were offered 2 mini vans. Who travels with family separately. We watched 2 other people be told they were getting different vehicles too. Never again and we rent every year

Avis as a whole company is awful but I can only review a single location. I picked up a rental car…read morefrom Avis at the Fort Lauderdale Airport, and returned it to the O'Fallon, MO. ​location. Upon pickup, I was told that my final cost would be for the total use of the car. I prepaid $227 for 2 days, as I wasn't sure I could make it back in 24 hours. Went I returned the car within 24 hours, the man who manages the O'Fallon location smiled and was almost giddy when he informed me that my $99 overpayment was nonrefundable. Nowhere on the contract I signed did it say that. I will never rent from Avis again, and am writing this in hopes that no one else will get scammed by them.

They were so professional. They had to order a part, but we were under a time constraint, so they…read morepicked up the overnight shipping cost to make sure we got the car back in time. These days, professionals that take their job seriously and care about their clients are rare. Found my new go-to in car repair!

Very fast, efficient and flexible I'm guessing due to a clean and organized shop. Had me in and out…read morein a couple of hours.

Candor lacks so badly it borders on questionable honesty. Rated 1-star because zero stars was not…read moreselectable. Service department was a bright spot, 3/5 stars.

Dishonest. Bait and switch. Avoid! Responded to email…read moresolicitation for Travers to by my vehicle. Received confirmation in writing (text message from sales rep who I spoke to on the phone also) of a range for value of the vehicle pending their inspection. It unfortunately lost a $10 relay in their parking lot during inspection causing a temporary starting issue but that was promptly addressed and the vehicle subsequently ran great. They made a final-offer $1800 below the low end of the range *committed in writing* (text message) but couldn't tell me anything wrong with the vehicle and would not honor their commitment. This was a 1.5 hour drive each way. Don't waste your time and effort on a dealership that practices dishonest sales like this.

Carson did an amazing detail job on my 2021 RAM after my grandson puked in the back seat. The…read moretruck had every inside surface cleaned and his magic got rid of any odors. Carson is an excellent detailed, hard worker and his communication skills par excellent keeping me completely updated as to the time of his arrival. I think he charges to little for the great service he provides. Give him a call and an opportunity to detail your car. You will not be disappointed!

I was in need of a quick response for detailing. My lovely wife accidentally spilled a gallon of…read moreadult beverage in my truck on the way to a Halloween party. ‍. I contacted Carson at Ofallon Detailing that afternoon and he was able to schedule me the next day. He came to my location within 24 hours of my call. He explained the process. Clearly lined out what he could and couldn't do. Got me cleaned up and looking great. If you need fast, professional and quality work Carson is the man. I'll use him when I spill beer in my wife's car "on accident". Lol.

We used Premium Transportation for transporting 4 adults and an infant and they were fantastic!…read more We needed to be picked up at 2 different terminals in St. Louis and transported to Chesterfield, MO. He was ready in the terminal to assist with the luggage and brought us right to the other terminal in time to pick up the other family members and their luggage. I definitely recommend Premium Transportation Services for your Limo Service!

I booked a ride from Lambert St. Louis airport to Freeburg, IL at the last minute two days before…read moreChristmas. Premium was able to accommodate me with no problem. The driver met us at the Baggage Claim and had a Sign with my name on it. He helped us with our Luggage and made us feel like VIPs. Professional and Friendly. New, Clean and Spacious Car. I will definitely call Premium Transportation Services the next time we go to St. Louis!

We rented the 24 person party bus on Sept.16th. The bus was clean and looked great. Our driver was…read moreRichard. He arrived early and was very nice and respectable. We will def use this service in the future!

We had an amazing time on our Bachelorette Trip! Costs were low, The sound system is amazing,…read morelights are perfect! Our Driver was perfect and super helpful! We ran into some trouble with one of our destinations on the itinerary, Richard (our driver) was quick to respond and got us all to a better location! 110% would book with A perfect Touch again!