I rented a car, again. I had no choice. When I called to make the reservation, the young man (Tommy) remembered the heck I had gone through. He had Andrew, who is amazing, take care of me.
Had the car for a week, with no phone calls. I have since rented again and will continue to.
Andrew is humorous and professional, you can tell he has the business mind and great customer service skills. Enterprise would be smart to keep him happy, he will go far!
Had a horrible experience there a few months ago, a brief summary is rude clerks that only could speak over people, not being there when promised (after I got dropped off), and were very flippant about my time. They thought that wasting my time was no big deal. I could just walk back in 3 hours when it was more convenient for them. Then when it was return day they wanted the car 5 hours early, and tried to blame me for the fact they cant plan their time! Several phone calls during the rental, for information that they all ready had, a double charge on the cc, and the district manager was just too busy to return the 3 emails and several calls I made.
Unfortunately they are the only car rental in town though and I made another reservation. I just got a voice mail from the same sarcastic millennial telling me how inconvenient the time I chose was. Im done. I will transfer the VM to Mp3 and play it if and when the owner decides to call.
In the last 3 years I have had a rental from other Enterprise districts on 43 occasions, yes issues but guess what they were fixed. The owner of another district offered to step in and talk to corp. Apparently the owner will now be fined for ignoring the issue, I am sorry it led to that but you brought it on yourself.
Since Sparta and Randolph county give out TIFF money, I think it is time for a different rental car business. read more
