Extremely Disappointing Service Department!…read more We brought our Holiday Rambler to Byerly in June for several repairs, including a significant water leak near the door. After more than two months, nearly $4,000 in charges, multiple trips, and two assurances that the leak had been fixed, the RV continued to leak when it rained. What was especially frustrating was learning that one repair was supposedly tested by spraying water on the RV while supervising staff stood outside rather than inside checking for leaks. Eventually, we were told the problem was the awning over the door, the same area they claimed to have repaired during our original visit. We had recently purchased a separate and expensive RV from Byerly, so we expected a much better level of service and workmanship. Unfortunately, this experience has eliminated our confidence in their Service Department. Our Holiday Rambler is finally back, although we still don't know whether the leak is actually fixed. One thing is certain: we will not voluntarily bring our RV back to Byerly for service. Having an extended warranty that may require us to deal with this department in the future makes the experience even more disappointing. A message was left for the Service Department Manager, Steve, asking him to call me back in reference to a complaint about the service we received. As of this writing, he has not called me back. If I could leave 0 stars, I would.

People told me not to buy or use Byerly bc of the lacking service. I didn't listen. It's true, crap…read moreservice department. They Didn't know my camper was on site even though they gave me an appointment. Now two weeks gone since drop off and a simple fix is still not resolved.

This is our 3rd RV from MidWest that we bought. Each time we have been very happy with them. From…read moresales to service they make sure they call you by name. The two people the really stick out is Rey and Dave. Rey is Sales and is vert straight with you and very transparent. Dave is in parts and really knows his stuff.

Service department says that's not a cracked weld. A year later the frame is twisting and the floor…read morecollapsing. Photos for evidence. Save yourself some grief and do not buy Keystone. Starkey the GM called me on the phone and threatened me. Sorry Starkey, defamation is only if I make an untrue statement. I brought this RV back to the selling dealer for warranty because the frame was bent and one of the jacks was bent. They blamed the damage on me and told me to file an insurance claim instead of addressing the structural problem. This was separate from the other weld cracks that they claimed were "not cracks." They made several repairs but the situation kept getting worse. It became clear the dealer was working for Keystone rather than advocating for their customer. To the owner -- I brought the unit back to you for a structural defect and you let Keystone run over me. 3 YEAR UPDATE: After a lot of screwing from Keystone I got them to buy this junk back for 90K. I still lost about 30K but it's better than nothing. My recommendation to you all is take lots of photos and get everything in writing. Use ChatGPT for help. Never trust your dealer. Hire a lemon law lawyer before they make a buyback offer. Once they make a bad offer you are stuck paying your own lawyer bill. Good luck.

I highly recommend this location. All the employees were helpful, courteous and highly responsive…read more They made the purchasing process extremely tolerable. Everyone worked with me to ensure I was satisfied with the purchase. They were very thorough during the vehicle orientation. The Van was clean and no issues experienced during delivery. All questions I had to responded to in a timely manner. I would not hesitate to purchase another RV here in the future.

To say that I am unhappy with the customer service van city offered would be the understatement of…read morethe century. They have been absolutely awful. After showing up to an appointment (booked 2 months ahead) in Colorado, only to find they had not ordered my parts (I called 7 times to confirm they were ordered) I decided to go to the St. Louis location for future warranty work. St. Louis was just as bad as Colorado Springs. I dropped my rv off on a Saturday. Picked it up later that day. Turns out many of the jobs they claimed they completed were not done. So I had to spend that Saturday and Sunday (closed) in St. Louis unexpectedly. On Monday I dropped it off, picked it up later, only to once again find that half the jobs weren't completed. These include 3 separate recalls I was told to have fixed. I had scratched up the drivers side paneling and wanted them to fix it, on my buck obviously. The place they sent me, Paul's auto body, quoted me $13k and 20 days. I obviously declined. Ended up getting the work done in Florida for $3200 in 2 days. So what more can I say? I'll never do business with them again. I love my rv, a leisure travel van, but if the next time I'm ready to buy a new RV the only option for Leisure's is through van city, well, I'll find another manufacturer. I've never been treated so poorly. Just a horribly run business with zero respect for their customers.

We love Apache Village. We just purchased a new Pinnacle 5th wheel and Grady helped us through the…read morewhole process to make sure that we were getting exactly what we wanted. The whole staff were very helpful and friendly, making a big purchase a lot easier. If you want an RV check out Apace Village, it's family owned and they are very helpful.

This was the most amazing RV buying experience! Grady (our salesman) was so awesome. He was low…read morepressure and gave us a ton of his time and attention to show us so many options. He was an extremely nice guy and made the experience fun! Dirk was the RV tech that got everything set up for us and gave us the walkthrough. He was very thorough and patient. He was also very friendly and helpful! I can't say enough good things about my RV buying experience. Everyone at Apache Village was so friendly and welcoming. They went above and beyond in everything for us. From the front desk , to the finance dept, to even shopping for the accessories was enjoyable! The parts department guys were also extremely friendly and helpful. I wouldn't even bother visiting another dealer if I was buying another RV. I would go straight to Apache Village!

I bought a Travel Trailer from them about 5 years ago in Hartford, Illinois. The whole experience…read morewas Great! From sales, financing to delivery was exceptional! Great RV Dealership!

I operate a camper rental business, and I purchased a camper from this company specifically to rent…read moreit out. I am in my second year of working with them, and they have consistently gone above and beyond to support me, as well as all their customers, from what I have observed. I suspect they may have new management, which could explain the contrast in experiences compared to a few years ago.

The Guys at Campers Inn in Collinsville are Exceptional! I recently bought a Grand Design Imagine…read more2300MK from Jeff and he explained the workings of the camper and answered all of my questions. Also, Chris in Finance did the same. I called today about an amperage question and Rob in Service patiently answered all of my questions and explained to me how it works. I'll definitely be driving up from Texas again to buy from these guys!

-Poor communication, delays, and no follow-up. Extremely frustrating experience…read more -Terrible communication and delays. Had to chase updates for months. -Long delays and zero follow-up. Service department needs improvement. -Constant delays, no updates, and poor communication throughout. -Frustrating experience. No communication and repairs took months.

Last week, my wife and I purchased a pull camper from Second Chance RV's. I'm very old fashion…read morewhen comes to customer service. When we first arrived at the lot, I was meet by a gentleman named Jim. He shook our hands and took us over to the camper we were interested in, and told us to take our time, and if we had any questions he would be around. I thought we were going to get salespeople hovering over us like vultures, but it was a no sales pressure experience. Their prices are very fair, and they delivered it at for an extra fair price. We are very happy, and are going to recommend Second Chance RV's to other people.

WHAT A WONDERFUL EXPERIENCE! We showed up today and was greeted by Jim with a smile. First thing he…read moresaid was how are you? Most people in sales say how can I help you? BIG difference! We felt at home right away! He was easy to talk to, NO pressure and was all around a joy to work with. His prices are more than fair. My husband is a research nut and he walked away from our purchase with a huge smile on his face! I am going to tell everyone looking for a camper about Jim!

Wendy S was so sweet. No rush, no push, just let us relax and look at the RV's. She is your go to…read moreif you want to purchase your next toy or if you have questions.

It was a complete bait & switch!! I was advised after video…read moreand pictures sent a price of $7100 for my camper. I will attach his words in this review. I arrived expecting to be talked off that number so my expectations were realistic. Matt (used RV sales) and GM offered me $2500! What a waste of 3 hours!! Better Business bureau is my next stop.

Today I went to Travers St. Louis RV with an issue with my 2018 Dutchmen Atlas 5th wheel…read more Once again I discussed my issue with Matt who has been great to work with! Nichole my service advisor was able to order the parts and set a date to install a new bedroom A/C. Thanks again Stl RV in helping me out and appreciating my return business!

If I could give this dealership 0 stars, I would. We…read morepurchased a brand-new 2026 travel trailer less than a month ago. As part of the purchase agreement, the dealership agreed in writing to repair a shower wall that was severely bowed. When we got the camper back, the repair was unacceptable. The shower wall is still bowed, and now the bottom is pushed out even farther. Instead of looking like a new camper, it looks like a used shower was installed. We were then told that this was "the best they're going to do." When I tried to discuss the issue with Glen, the sales manager, he refused to listen to my concerns and ended the conversation by hanging up on me. That level of customer service is completely unacceptable, especially after making a major purchase. The most frustrating part is that the dealership promised to fix the issue before the sale, even putting it in writing. Once the paperwork was signed and we took possession of the camper, it felt like those promises no longer mattered. We also purchased an extended warranty, so there should be no reason for a legitimate defect like this to be dismissed. Based on our experience, I cannot recommend this dealership. If you're considering buying a camper here, make sure every promised repair is completed correctly before you take delivery, because getting them to stand behind their work afterward has been incredibly disappointing.

We used this service twice during our stay at an RV park near St. Louis. I intended on leaving a…read morereview but got busy and forgot. I'm happy i waited though because there are things i noticed after we left that area. During our first service we had heated pads placed on our black tank. That was fine. To be completely honest we don't even know if they actually work because we haven't had to use them yet. We are just preparing for our winter up north. When the day comes that we use them and they happen to not work i will definitely leave an updated review here. But during that service he noticed two different leaks underneath which i was very happy about him finding. Because we would have never checked there ourselves. The only annoying factor there was that he closed everything back before he left and before i got a chance to place a bowl to catch the leaking water. I had to unscrew it myself to put a bowl under the leak and then i found my flashlight that i let him use still inside and the light was left on too. No big deal so i didn't have my husband mention it to him on the next service visit for him to fix our grey tank lever. During that second service appointment he cut through some of the underbelly which was necessary to get to where he needed to reach. However, he did NOT patch up the underbelly thoroughly and left all the trash under the rv which we didn't notice until we were leaving the campsite. As we were on the road i drove behind my husband in my own separate vehicle. Thankfully so because i noticed the underbelly opening up and started dragging on the floor on the freeway. We had to pull over and my husband said the patch up job was done poorly and in a rush. We had spare underbelly tape so we used that but took him about 20 min to do it on our already long road trip. I was very frustrated with that because that could have messed up so many things underneath! Another thing my husband noticed while he was under there patching it up was that there was previously foam to fill certain gaps (which was some of the trash he left behind) was removed and not even replaced by him. Another thing that can affect the longevity of our rv. I wanted to leave a great review here but i personally think there needs to be better attention to details as these things matter. I believe for both services bundled together we paid close to $600. Around $300 each time. I don't completely remember the exact price honestly.

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