Great help in every aspect of purchasing a new RV and Great support after!…read more You have to know what you are looking for just like buying a house but they will answer all your questions to help you take that next step. Remember that every RV can have a problem just like a house or car. We pulled our Alliance 2,000 miles to its new home. Know that anything in the RV is experiencing the same as a 5 on the Richter scale in an earthquake. We've been full time RV'ing for 6 years. This is home.

Extremely Disappointing Service Department!…read more We brought our Holiday Rambler to Byerly in June for several repairs, including a significant water leak near the door. After more than two months, nearly $4,000 in charges, multiple trips, and two assurances that the leak had been fixed, the RV continued to leak when it rained. What was especially frustrating was learning that one repair was supposedly tested by spraying water on the RV while supervising staff stood outside rather than inside checking for leaks. Eventually, we were told the problem was the awning over the door, the same area they claimed to have repaired during our original visit. We had recently purchased a separate and expensive RV from Byerly, so we expected a much better level of service and workmanship. Unfortunately, this experience has eliminated our confidence in their Service Department. Our Holiday Rambler is finally back, although we still don't know whether the leak is actually fixed. One thing is certain: we will not voluntarily bring our RV back to Byerly for service. Having an extended warranty that may require us to deal with this department in the future makes the experience even more disappointing. A message was left for the Service Department Manager, Steve, asking him to call me back in reference to a complaint about the service we received. As of this writing, he has not called me back. If I could leave 0 stars, I would.

This is our 3rd RV from MidWest that we bought. Each time we have been very happy with them. From…read moresales to service they make sure they call you by name. The two people the really stick out is Rey and Dave. Rey is Sales and is vert straight with you and very transparent. Dave is in parts and really knows his stuff.

Service department says that's not a cracked weld. A year later the frame is twisting and the floor…read morecollapsing. Photos for evidence. Save yourself some grief and do not buy Keystone. Starkey the GM called me on the phone and threatened me. Sorry Starkey, defamation is only if I make an untrue statement. I brought this RV back to the selling dealer for warranty because the frame was bent and one of the jacks was bent. They blamed the damage on me and told me to file an insurance claim instead of addressing the structural problem. This was separate from the other weld cracks that they claimed were "not cracks." They made several repairs but the situation kept getting worse. It became clear the dealer was working for Keystone rather than advocating for their customer. To the owner -- I brought the unit back to you for a structural defect and you let Keystone run over me. 3 YEAR UPDATE: After a lot of screwing from Keystone I got them to buy this junk back for 90K. I still lost about 30K but it's better than nothing. My recommendation to you all is take lots of photos and get everything in writing. Use ChatGPT for help. Never trust your dealer. Hire a lemon law lawyer before they make a buyback offer. Once they make a bad offer you are stuck paying your own lawyer bill. Good luck.

Great people to deal with. Helpful, and Honest. Worked us in when our RV lost Shore Power and we…read morewere on the road. Good job Mike, Debbie and Dave!!! Will buy my next RV there for sure!

I highly recommend this location. All the employees were helpful, courteous and highly responsive…read more They made the purchasing process extremely tolerable. Everyone worked with me to ensure I was satisfied with the purchase. They were very thorough during the vehicle orientation. The Van was clean and no issues experienced during delivery. All questions I had to responded to in a timely manner. I would not hesitate to purchase another RV here in the future.

This was the most amazing RV buying experience! Grady (our salesman) was so awesome. He was low…read morepressure and gave us a ton of his time and attention to show us so many options. He was an extremely nice guy and made the experience fun! Dirk was the RV tech that got everything set up for us and gave us the walkthrough. He was very thorough and patient. He was also very friendly and helpful! I can't say enough good things about my RV buying experience. Everyone at Apache Village was so friendly and welcoming. They went above and beyond in everything for us. From the front desk , to the finance dept, to even shopping for the accessories was enjoyable! The parts department guys were also extremely friendly and helpful. I wouldn't even bother visiting another dealer if I was buying another RV. I would go straight to Apache Village!

We love Apache Village. We just purchased a new Pinnacle 5th wheel and Grady helped us through the…read morewhole process to make sure that we were getting exactly what we wanted. The whole staff were very helpful and friendly, making a big purchase a lot easier. If you want an RV check out Apace Village, it's family owned and they are very helpful.

I bought a Travel Trailer from them about 5 years ago in Hartford, Illinois. The whole experience…read morewas Great! From sales, financing to delivery was exceptional! Great RV Dealership!

Apparently if you need to cancel a warranty, the whole dealership is on lunch whenever you call…read more Cooperation would be appreciated. I will escalate this if needed as we have documented every attempt to make contact regarding this concern So we recieved a call back and David in finance likes to belittle women and lead them with lies. Stating you HAVE to be in person to cancel, WRONG!! This dealership is corrupt as hell and if this isnt processed immediately I will take legal action to the fullest extent

The Guys at Campers Inn in Collinsville are Exceptional! I recently bought a Grand Design Imagine…read more2300MK from Jeff and he explained the workings of the camper and answered all of my questions. Also, Chris in Finance did the same. I called today about an amperage question and Rob in Service patiently answered all of my questions and explained to me how it works. I'll definitely be driving up from Texas again to buy from these guys!

-Poor communication, delays, and no follow-up. Extremely frustrating experience…read more -Terrible communication and delays. Had to chase updates for months. -Long delays and zero follow-up. Service department needs improvement. -Constant delays, no updates, and poor communication throughout. -Frustrating experience. No communication and repairs took months.

WHAT A WONDERFUL EXPERIENCE! We showed up today and was greeted by Jim with a smile. First thing he…read moresaid was how are you? Most people in sales say how can I help you? BIG difference! We felt at home right away! He was easy to talk to, NO pressure and was all around a joy to work with. His prices are more than fair. My husband is a research nut and he walked away from our purchase with a huge smile on his face! I am going to tell everyone looking for a camper about Jim!

Last week, my wife and I purchased a pull camper from Second Chance RV's. I'm very old fashion…read morewhen comes to customer service. When we first arrived at the lot, I was meet by a gentleman named Jim. He shook our hands and took us over to the camper we were interested in, and told us to take our time, and if we had any questions he would be around. I thought we were going to get salespeople hovering over us like vultures, but it was a no sales pressure experience. Their prices are very fair, and they delivered it at for an extra fair price. We are very happy, and are going to recommend Second Chance RV's to other people.

Wendy S was so sweet. No rush, no push, just let us relax and look at the RV's. She is your go to…read moreif you want to purchase your next toy or if you have questions.

It was a complete bait & switch!! I was advised after video…read moreand pictures sent a price of $7100 for my camper. I will attach his words in this review. I arrived expecting to be talked off that number so my expectations were realistic. Matt (used RV sales) and GM offered me $2500! What a waste of 3 hours!! Better Business bureau is my next stop.

Today I went to Travers St. Louis RV with an issue with my 2018 Dutchmen Atlas 5th wheel…read more Once again I discussed my issue with Matt who has been great to work with! Nichole my service advisor was able to order the parts and set a date to install a new bedroom A/C. Thanks again Stl RV in helping me out and appreciating my return business!

If I could give this dealership 0 stars, I would. We…read morepurchased a brand-new 2026 travel trailer less than a month ago. As part of the purchase agreement, the dealership agreed in writing to repair a shower wall that was severely bowed. When we got the camper back, the repair was unacceptable. The shower wall is still bowed, and now the bottom is pushed out even farther. Instead of looking like a new camper, it looks like a used shower was installed. We were then told that this was "the best they're going to do." When I tried to discuss the issue with Glen, the sales manager, he refused to listen to my concerns and ended the conversation by hanging up on me. That level of customer service is completely unacceptable, especially after making a major purchase. The most frustrating part is that the dealership promised to fix the issue before the sale, even putting it in writing. Once the paperwork was signed and we took possession of the camper, it felt like those promises no longer mattered. We also purchased an extended warranty, so there should be no reason for a legitimate defect like this to be dismissed. Based on our experience, I cannot recommend this dealership. If you're considering buying a camper here, make sure every promised repair is completed correctly before you take delivery, because getting them to stand behind their work afterward has been incredibly disappointing.

Very informative about rv rentals and travel. Reasonable rates the girl that helped us was a very…read morehelpful and courteous. I believe we are going to rent from these people. They gave a tour of two different rv's.