BUYER BEWARE
WORST BUYING EXPERIENCE EVER
ETHICAL?
This is the absolute worst buyer's remorse I have ever had. Before purchasing this camper I had an option to buy the same brand new trailer in SC for thousands less. My salesman at Midwest RV explained to me that they give service priority to those that buy from them and if I don't buy from them, getting service would be tough. I have a busy job, two kids and have more money than time so I regrettably bought from them for this "superior service".
The trailer was made by Keystone and supposed to be a quality brand. If I had problems Midwest RV would be there to take care of them; right? Well I can assure you their service department is sloooooow, incompetent, and more interested in selling extended warranties than providing any level of acceptable service. Several times I would drop off the trailer for warranty work and would have to pick it up before the work was done because they either did not have parts or did not have room on the lot. Other times after they had it for plenty of time they were still working on it when I arrived to pick it up.
This trailer must have been built on a late Friday afternoon because we had many quality issues (too many to list) but the worst were the ones that flooded the camper. One flood was due to a pipe that ruptured. The second was a water leak in the camp kitchen. The third was due to them fixing one of these water problems and the service tech left the faucet on and the drain plugged! We so when we hooked the trailer up at the site and turned the water on, we unexpectedly flooded it again. That was such a great memory... ;-(
I expressed my frustration and concern and the owner. He assured me that these floods would not cause me any issues and if they did Midwest RV would back me up. Yeah not so much....
After a few years of constant problems and a greatly diminished interest in camping we had decided to sell this trailer. We kept it very clean, had tons of interest, but when people asked what problems we had they all were very concerned about what they could not see from the floods. When I circled back to Midwest RV for backup my salesman suggested to do not disclose these water issues. I too am in sales and have quite the ethical challenge with this! I will send you a copy of the email exchange with MidWest RV and you can judge for yourself... Send me a request to dkelley1103@sbcglobal.net
My suggestions:
Do not buy a new camper. They are built with cheap components and assembled in haphazard fashion. You will be the quality control person. The factory warranty was so very much not worth my time. Buy used and hopefully the person before you worked out the issues and you will not get hammered by as much depreciation.
If you decide you want to buy a new camper, get the very best deal you can get. Shop nationally to get the very best deal you can and just expect to work out the kinks yourself.
Consider renting a trailer. When you add up all the cost of insurance, storage, trailer cost, depreciation, mortgage, you would be surprised at how affordable $100-200 a day is to rent.
I was duped and I hope you can benefit from my mistakes... read more