Cancel

    Open app

    Search

    Enterprise Rent-A-Car

    3.3 (362 reviews)
    Special Hours Closed
    Updated 1 week ago

    Enterprise Rent-A-Car Photos

    From this Business

    You might also consider

    Recommended Reviews - Enterprise Rent-A-Car

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Ana T.

    I rented a car from here to go on my trip. The service was a lot better than I had years ago. It is busy so it's better to come early if possible. Picking up and dropping off car was a simple process. They can pick you up if you are within a certain distance. One of the negative thing about this place is that there may be no parking available.

    The car in question.
    India W.

    I waited to post this review to see how the final outcome would be handled...and nobody at this location or corporate has done their part. So here we are... I frequent this particular location quite often for work-related trips and for personal/pleasure. The location is conveniently located near my house and the people have great customer service. However, after my recent trip to Joshua Tree, Enterprise has lost a loyal customer. I went to pick up our rental on Sunday, June 29 (again this location is convenient, which I loved), and the car that I was given had some technical issues, specifically with the air, which the customer who was dropping off noted to the front desk. Mind you, the highest temperature in Joshua Tree for that Monday, June 30 was going to be around 115° & we were scheduled to be in the city for the entire week. I let Hasani, the agent who was checking out my car, know that the guy who'd just dropped the Jeep off said the air was finicky. He checked it, showed me that it worked and I went on my merry. We get to Joshua Tree and the next day the air is not working. At all. Will not come on. Mind you, it is 115°. To keep this brief, I called this branch to see what my options were, was instructed to go to a nearby location to swap out the vehicle due to health safety concerns and go on my way. ( I did all of this, was offered a cargo van after being sent away twice by the JT location & after speaking with corporate who also instructed that location to swap out the vehicle.) Long story short, my boyfriend and I ended up being stuck with this vehicle. We attempted to go out and explore once it got later in the evening, and while we were out, the car legit stopped working in the middle of the freeway. The screens went black and it started making weird noises, so I had to pull off the freeway to avoid a collision. Once I returned the car on my set day, everyone was so apologetic and told me to file a claim through corporate to receive a full refund because I should not have been stuck with this vehicle after the air conditioning debacle. After contacting corporate five times and them "escalating the issue to higher management to get the rental refunded," I finally spoke with someone who said I had to go through the branch to get refunded. The manager at this location, Maria Ramirez, told me there was NOTHING that she could do and pretty much dismissed the situation as if it wasn't serious. Mind you, this has been going on now for a month. The reason I rent from Enterprise is because of the foundation and standards the company prides itself on. The way that everyone from corporate management down to local branch workers at Alhambra and Joshua Tree treated this situation lets me know that you don't value my money or my safety. Driving is already dangerous, and I expect to pay for and receive a reliable vehicle. Yes, things happen, but based on the company's standards, the car should have been swapped and the situation should have been rectified immediately. So, since nobody wants to do their job, I will no longer be utilizing Enterprise rental car.

    Great rental

    Staff was super friendly. I picked up the vehicle on a really busy day but they got through all of the customers pretty quickly. I had to get a rental through insurance and they made the process less stressful. I was picked up and dropped off from the body shop.

    Beautiful rental

    See all

    1 month ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    16 days ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 days ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kiran U.
    33
    76
    37

    1 month ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of India W.
    23
    12
    14

    10 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 1

    3 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 1
    Love this 2
    Oh no 0

    6 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jim L.
    2
    46
    34

    5 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    The customer service at the Alhambra location was really great. I also had 0 issues with the car I received. 10/10 experience, thank you

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0
    Photo of kit w.
    8
    35
    2

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Lulu F.
    4
    63
    40

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mark Y.
    15
    135
    1

    11 months ago

    Best service I ever had from a rental car business, Hands down. I will be renting again. Thank you Enterprise.

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Liz G.
    0
    49
    0

    10 months ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Ian A.
    0
    39
    6

    4 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dez W.
    165
    49
    27

    10 months ago

    These guys are awesome! Very flexible and understanding. They accommodate car changes and are great on the phone.

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Overcrowded office which struggles to keep up with demand. Rushed service can lead to errors.

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jason B.
    158
    74
    84

    1 year ago

    Super smooth process dropping off my rental. The place was packed with people picking up cars. I had a two minute wait.

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of MA A.
    17
    10
    0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 3
    Thanks 0
    Love this 3
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 10

    Ask the Community - Enterprise Rent-A-Car

    Do you offer a ride to go pick up my rental?

    Thanks for your question, Thelma. You may find details regarding our free pick-up service at https://www.enterprise.com/en/help/faqs/pick-up.html. Thank you. - Lisa S

    Don’t See Your Question? Ask Away!

    Review Highlights - Enterprise Rent-A-Car

    My car was involved in a hit and run and my insurance company recommended Enterprise Alhambra to rent a car.

    Mentioned in 4 reviews

    Read more highlights

    You might also consider

    Budget Rent A Car - My driver's tire only 32

    Budget Rent A Car

    1.4(111 reviews)
    1.0 mi

    I had a frustrating experience renting from this Budget location. The employee required a $600…read moredeposit on a valid credit card, which felt excessive compared to other rental locations. In addition to that, the base rate was $39.95 per day, but there was also a 150-mile limit per rental, which was not clearly explained beforehand. What made the experience uncomfortable was the number of personal questions asked. I was repeatedly questioned about where I was going, how far I planned to drive, and other details, which felt more like an interrogation than a normal rental process. The staff member also came across as very cold and emotionless during the interaction, which made the experience even more unpleasant. I understand that rental companies have policies, but the way everything was handled felt unnecessarily strict and unwelcoming. Overall, the process felt stressful rather than customer-friendly.

    Joe was the one who are usually there, we have been renting because it's convenient. We filled up…read morethe gas tank like a good customer, however, this person was sneaky enough to say he needs to charge because the tank is not completely full while the needle is totally pointing there. But he doesn't even want to acknowledge the fact it is point at the full and there is a perception issues here. I was so upset because I was about to ask him for another big truck rental. THANKYOU JESUS and all mighty God he showed his angry face and start saying he doesn't understand what we are saying. Cause if we don't know we will continue out of convenience to keep paying our hard earn money for business try to nickel and dime customers out of the rules that they actually didn't even abided by....thankful everyday for people who are not like Joe who value customer that will treat each person with respect. Budget has to learn to be better, cause this is unacceptable

    Photos
    Budget Rent A Car - Check out the cars :)

    Check out the cars :)

    Budget Rent A Car
    Budget Rent A Car - Budget Car & Truck Rental

    See all

    Budget Car & Truck Rental

    Avis Car Rental - This is the unfriendly, unhelpful Avis service man 1st floor that not offer no help to find keys for customers. Only take photos. BAD

    Avis Car Rental

    2.1(21 reviews)
    2.3 mi

    First time rent the car with this company and choose this location just because closer to my place…read more I came to the office to pick up my car at 9.10 already late 10mnt, the owner was nice, helpful but..the process away longer than other rent car I ever used. We're done for the paperwork around 9.35am and they don't have the car ready for me for some reasons, then I have to go to pick up at another location, not they brought the car. I went to another place they mention, another waiting and finally I got the car around almost 10am..it does really wasting time, not convenience. I lost almost an hour only for picking up the car :( Returning the car. They said they open at 9am, I came exactly at 9am but no one there. In front of the door mention to call the number. I called and I think that was the owner, he said they guy will come about 5 minute. The car. The condition was good but the inside was dirty..they don't clean the car to prepare for new guest. Overall the car was ok, but the only service wasn't that great or "convenience"if u have to be on time or rush.

    This Avis car rental at LAX location are the WORST that I have ever done business with…read more 1) Wrong vehicle was parked at the location where they tell you the parking spot. With all the luggage, you have to go back and forth to the rental office and then they assigned the right parking spot. Wasted 15 mins 2) Then you get in the vehicle and you cannot find the keys. Another lady walked to me and told me she has the same problem. They put th keys under the floor mats in her car. I found my keys in a indented corner of the front dash board that nobody can ever guest where they are. I tooks us 10 to 15 minutes to find out keys Why would any body do this to the rental car customers is beyond imagination 3) Then there is this strange useless and unhelpful employee on the 1st floor walking around. When you ask for help, he just took photos and does not do anything to help customers. Unbelievable customer service personnel. Guys on the 5th floor are professional. 1st floor where you pick up your vehicle is a total DISGRACE ! I would say who ever manage this Avis car pickup on the 1st floor has done a very poor job. I will write to Avis office

    Photos
    Avis Car Rental - Disgusting

    Disgusting

    Avis Car Rental
    Avis Car Rental

    See all

    Enterprise Rent-A-Car - carrental - Updated May 2026

    Loading...
    Loading...
    Loading...