I had a frustrating experience renting from this Budget location. The employee required a $600 deposit on a valid credit card, which felt excessive compared to other rental locations. In addition to that, the base rate was $39.95 per day, but there was also a 150-mile limit per rental, which was not clearly explained beforehand. What made the experience uncomfortable was the number of personal questions asked. I was repeatedly questioned about where I was going, how far I planned to drive, and other details, which felt more like an interrogation than a normal rental process. The staff member also came across as very cold and emotionless during the interaction, which made the experience even more unpleasant. I understand that rental companies have policies, but the way everything was handled felt unnecessarily strict and unwelcoming. Overall, the process felt stressful rather than customer-friendly. read more

Budget Rent A Car - Truck Rental Near Me - Alhambra, California

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Joe was the one who are usually there, we have been renting because it's convenient. We filled up the gas tank like a good customer, however, this person was sneaky enough to say he needs to charge because the tank is not completely full while the needle is totally pointing there. But he doesn't even want to acknowledge the fact it is point at the full and there is a perception issues here. I was so upset because I was about to ask him for another big truck rental. THANKYOU JESUS and all mighty God he showed his angry face and start saying he doesn't understand what we are saying. Cause if we don't know we will continue out of convenience to keep paying our hard earn money for business try to nickel and dime customers out of the rules that they actually didn't even abided by....thankful everyday for people who are not like Joe who value customer that will treat each person with respect. Budget has to learn to be better, cause this is unacceptable read more

Booked a confirmed car rental for a day on their website. Came to pick it up and the person here told me I must pay for 2 day rental because tomorrow is thanksgiving and they aren't open. They don't accept self drop off. They do not provide any discount even though he said it's a corporate mistake. Wow. Now I wasted my Uber fee to get here and have to Uber back. This isn't cool at all. This place sucks. Go somewhere else. Look at their reviews and bring your business elsewhere. read more

The first time and last time, I will make a reservation online with Budget truck rental. I made a truck reservation 1 week ago, and they have confirmed the truck available in that location. The day before the pickup of the truck, one of the worker called me and told me the truck I had reserved was not available. The only available for me is a WTF EV van, you haveto charge the percentage when you pick up the van . Why do I want a EV van for a busy moving day. This F up Budget online reservation are BS. I recommend not to book any of the trucks rental. That my experience with Budget Rental!! read more

Don't go here if you need a car! Kia had me use this company and the car they provided me had damage throughout the entire exterior car. I noticed a crack in the windshield once I received the car and they are charging me $400 for something that wasn't my fault. I said I would possibly like to go through my insurance and he said it wasn't a good idea and he would process my case. 3 hours after leaving I was charged with $400. Absolutely ridiculous! The front desk guy was a complete asshole. Go somewhere else and avoid going to them. Complete garbage! Now I have to do extra work to figure out this charge. read more

I made a reservation for the cargo van for move. My sister suggested I try budget because she used them for her move about 6 months ago and it was very clean and easy. Unfortunately only part of that statement was true for me. It was easy to reserve the cargo van online, but the van was very dirty. I understand some parts of the van can be a little dirty but this was ridiculous. Avoid this cargo van: vehicle #231246 if you can. The person that helped me get all the documents situated was friendly. The van was in terrible condition. It had multiple marks on the exterior of the van. It seemed like it has been through man trips. In the back of the van, there were a bunch of Fedex slips left taped on the side. I had to ask the guy doing the check to remove all the excessive trash left in there. When I asked him why it was so dirty, he said, "The cargo van just arrived yesterday and I have not had a chance to check it yet. So I did not have a chance to clean it out". As for the cabin of the van, the dash was sticky and had dirt all over. The glove compartment was full of dirty old papers with dirt which I also had the guy remove prior to leaving. As I drove the van for my move, I noticed all these ants around the vent and dashboard. IT WAS DISGUISTING. I don't understand how a company would even allow this van to be rented to customers in this fashion. The only reason I'm giving it a 1/5 is because the guy helping me was friendly. I would not recommend this company or at least this location if they think giving someone an excessively dirty van with bugs, dirt and trash is acceptable. read more

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We rented a large truck in Springfield Missouri they were great got to California what a bad experience don't even know where to start we felt like we were being held hostage! Finally got to the car rental and found out the price they quoted us was for one day only. Let's see how do we get from LA to Springfield Mo in one day! No problem it will only cost us $2,200. The young man trying to help us was very nice and felt sorry for us but his hands were tied. Enterprise to the rescue for less than half the price. Hope I never have to do business with Budget again read more

Horrible customer service the guy in the counter and the old guy kept talking trash thinking I wouldn't know how to speaker their language.

I had a very smooth experience having a rental car 2 days ago! Kia dealer's service advisor made an arrangement for me, so I just had to pack and go. It's very helpful, because I happened to have a jam schedule on Saturday. I appreciate the company transports the customer with a SUV, because I don't like to sit in tight spaces with 3 bags next to my feet lol!! There were couple options of the rental car, and I chose Kia Forte. It was a quick process to check in and out, and the car was very clean! Remember to check the tire tho, because it's not covered by the rental insurance ($15 a days plus something else for $24 total). One of my tire was a bit low, so just to be safe I added air at a gas station. Budget can add air for you too! Good option if you need a rental car for whatever reason (^^) read more

Budget Rent A Car - Check out the cars :) - Truck Rental Near Me - Alhambra, California

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Poor customer care. Misrepresented holiday rental policy. App allowed one day rental. Rep calls night before reservation at closing time. Tells me my option is only a 2 day rental and to call customer care in the morning...and then canceled my reservation online without my permission. read more

Recently had to move some of my furnitures from the storage because I didnt want to waste money paying for storage every month. I booked a reservation online with 25% discount for a 12' truck. The next day I was informed that they did not have one available and let me get the cargo van as a substitute which I didnt mind. It's almost the same size but smaller so its easier to drive for me anyway. Used it for a little more than 3 hours with no problem. It was about $80 which isnt too cheap but still cheaper than what I normally had to pay because of the discount AND got my work done in timely manner. Gas was about $20 so $100 total for one day I should say. Overall, everything went smooth with no complaints. The guys working inside and outside were both very professional and friendly as well! read more

I made a reservation here for a truck 24 hours in advance of my pickup time. When I arrived to pick up at this location, I was told by the manager Joe that there were actually NO trucks there, let alone the truck that I had reserved! He told me there were only cargo vans there, but they were reserved and not available for me to use. I asked him how many feet long the cargo vans were, and he rudely told me that I could go out to the parking lot and see for myself. I asked how it could be that I had a reservation with a confirmation email, and yet there were no trucks?!? Joe told me that he had called and left a voicemail the night before; maybe he tried to call but I never received it. And a half-hearted phone attempt in no way excuses this complete lack of follow-through on a confirmed reservation! I am completely blown away by the lack of professionalism and competency at this Alhambra Budget rental location. Previously I was frustrated by the higher prices at U-Haul and was very excited to give Budget a try, but now I'll tell everyone I know: RUN to U-Haul as fast as you can - at least there you can actually get the truck you reserved, what a concept! read more

Budget Rent A Car - Truck Rental Near Me - Alhambra, California

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The worst service in the world. They canceled my reservation without any notification, and the guy works in the front desk is super rude. While we told them that we didn't receive any notification about cancellation, he gave us an attitude and told us it is not his problem if you have any problem just call customer service. read more

Business closes at 4PM. Hours here are wrong. You will not be able to cancel or get refunded working with this place. I'd recommend calling the place before relying on their service. Tried to rent a car. Picked this place only because the hours were listed as closing at 6PM on expedia and Yelp. Needed that time since I could only pick it up after work. Took an uber to the lot from my house to find out that they close at 4pm on a note on their window. Got there around 415. Tried to cancel the reservation privately through expedia to find out this dealer will follow through charging me. I got charged for a 4 day reservation and 2 uber rides and wasted time and effort with this place. Tough that they do this to people during hard times like this for everyone. I can recover but for those who wouldn't be able to hopefully this doesn't happen to you and this review helps read more

Operating times are incorrect. They close at 5pm. Cars need to be turned in by 4:30 PM

The worst customer service in the world! Do not do business here!. U haul way better! pay a little bit more money but make the rest of your day easier. Try to save money but you got your day screwed by this people working there! read more

I will never rent from budget again. II reserved a truck about 2 weeks before my moving day to be picked up at 8AM the day of the move. Ended up having to work from home until 11:30AM that day, so just wanted to change the pick up time to 12 PM instead. I called corporate's reservation number about a week before the move in day to request it. They asked me to call the the location i'm picking up from. I called and the guy on the other line was very unhelpful, saying it was too early to change the reservation??? And to call back at a closer time. Anyways, long story short, IT TOOK 4 redirected called to FINALLY change my reservation when i called back closer to the date Not only that, but the front desk guy failed to mention to me that there was a 150$ hold on my card, just asked for my license and credit card. I gave him the card thinking he just needed it to keep on file. Rude, you should communicate that especially cause $150 is more than 400% what my rental estimate was. Honestly if it stopped there, i probably wouldnt be so upset. But the 12 foot rental truck they gave me needed serious maintenance. The guy told me not to roll down the passenger window cause its broken. Uhh okay. And then was told that the check tire light is on but not to worry. On top of that, the breaks needed serious replacing! Grinding the rotors as i drove it from the rental place. That is not okay! I know tough times right now, but i definitely felt very unsafe and i'm so disappointed with the service i received. I honestly feel like some discount is in order but i doubt they will do anything about it. read more

One of the worst experiences. I'm sure they have a lot going on, but the very least you could do is call and inform the people who rented a truck that it won't be available due to a mechanical issue. In our case, we're moving, have plenty to do, and when you arrive 20 min from your place, you don't want to hear that the truck isn't available. To make things worse, they didn't have a truck available until the absolute last moment on the day we had to move. My advice, take your business elsewhere. read more

If you are on a budget please don't rent a car from here! It's anything but a BUDGET car you'll be left with pennies after you return the car. All the small print on fees I even brought the tank full and was charged for fuel read more

If you are on a budget do not rent at budget. Booked and PREPAID a truck to move. The day arrive to pick up. The agent inform us he tried to call and let us know no truck available. Great. We did check on miss call. Only one call. no msg left. Again, CC on file. No effort. Worse, he cannot guarantee at the spot or edit the reservation. We are direct to the 1800 number. Like all 1800 this one is the worst of the worst. The agent will not tell you straight up you can or cannot pick up today. They will tell you I will have inventory manager to call you in 20min. I guarantee you their inventory manager doesn't even exist. 20 mins means never. Yesterday, hired mover, called a day off work, but couldn't move. Lucky my lease not up til later day. Driving 30+ miles and found out can't pick up the truck. How is this business still survive. read more

This place advertises that it is open till 530 but they are open till 5pm . Service is horrible !

There are no words to describe the sheer lack of professionalism, unwillingness to take responsibility, and lack of communication that this location and its employees embody. I made a reservation for a truck yesterday by calling the number on here. I was redirected to a national employee who confirmed multiple times that this truck was available for this day and time. I also spoke with two other employees who also confirmed that this was available. I received confirmation through email and read through it last night to ensure that everything was set up. This morning, about forty minutes before our appointment time, and fifteen minutes before we were about to leave, we received a call saying there were no trucks of any kind that we could rent today, and that it was ultimately my fault for "calling the hotline". After I explained that I called this locations number, but was redirected, she continued to not take responsibility for her company's inability to communicate internally. She also offered absolutely no solution to the predicament that she left me in, aside from giving me a customer service number to call. After calling customer service, I was told I was then going to have to potentially wait TWO HOURS to hear back from a representative who could find another truck for me elsewhere. When I finally did hear back, he offered a truck from downtown, about ten miles away from us. We ended up cancelling our reservation and booking with Home Depot. Long story short... STAY AWAY FROM THIS PIT OF DISAPPOINTMENT. read more

Every time I rent from Budget rent a car - it substandard. There are scratches all over the car- I let the attendant know & to document on a paper & they always say they know, - so ,I it document by taking pictures on your phone. They don't care. Definitely read the fine print carefully! I had a flat tire & I was worried if, I did not use their emergency road side service there would be a liability issue. I have AAA ( should have used them). I waited 4 hrs in the hot sun for their service & the staff on the phone was clueless. I made numerous calls to them without any immediate assistance. Extremely annoying. They can & put the spare donut on & I couldn't drive on the freeway back to where I rented it . Renting from Budget was the worst debacle , as I come to caretaker 2 family members& drive them to their appointments. ( which they missed) . I wasted - 2 days rectifying this tire problem on the phone& having to drive to another location , get another car and in the end get a bill for the emergency roadside service & tire! read more

After reading most of the reviews from others about this Budget Rent a Car Center, I can't help it but to say yes, it could be a hit or a miss. It probably has a lot to do with the front desk associates who takes care of the rentals. I have rented at this Budget a few times already, and their rental prices are quite competitive. Usually the cost is less for a rental if the car is a couple years old. And if it is an insurance claim, there is a special insurance rate. Who knows how they come out with the numbers. But if you shop around, chances is this Budget numbers are competitive. Yes, sometimes the front desk is rude, and other times they could be the nicest people. How weird... it sounds like a Jekyll and Hyde hit or miss... but it's true. haha. All I could say is I never had any issues with anybody there regardless of their attitudes. I only want to rent a car quickly so I could go on with my day. And this has been the case from my experience. Yes, be fair. Fill your gas back up exactly from where it was when the car is first released to you, and there won't be any issues. read more

It seems many other people have had this issue but we made a reservation for a truck rental and counting on it when we arrived in the morning they informed us there were no trucks available even though we have had a reservation for days. read more

I was provided a rental car from here by a dealership because I had to leave my car to be worked on. I didn't have to pay anything except the $50 deposit Incase I came back with any scratches or anything less than a full tank. I did have to fill the gas tank back up to full I spent $8 so overall I spent $58 to have a car for about 2.5 days. (That doesn't include the rental fee since the dealer paid that). The guy that helped me out at the front desk was super friendly and had great customer service! He was also very informative when I asked questions. My only complaint is the car I was given was dinged up and the interior smelled like wet dog. It was a basic Toyota Corolla. Overall I wasn't happy driving that car as I am used to a big SUV so getting into and out of a small sedan was a struggle for 7 month pregnant me hahaha! The dealership that gave me the rental did the return process. So I don't know how that went. I will follow up to make sure the $50 deposit is back in my account. read more

DO NOT RENT ANYTHING FROM HERE! This place is TRASH. Joe, who refused to give me his last name, just as much trash as this company. I should have checked the Yelp reviews. I will be reporting his conduct and the conduct of this company to the Better Business Bureau. The way they treat their customers is horrible! You're given phone number after phone number and no body takes any responsibility! You should be embarrassed to work for such a crappy company. Joe, you suck. read more

This is a warning to anyone who rents with Budget. This is a review of corporate because this is who you will deal with if you have any issues There will be no help from corporate. They are hard to reach, they do not return phone calls, and rep. who calls and claims to be supervisor can't resolve the issues, and they have the power to put a hold on your credit card. We finally had to hire an attorney. Here is story Rented car with full coverage with 2 drivers so my son (29) could drive the car. Car broke down. Car replacement broke down this time in a parking garage at midnight. They called towing service # on car key and towing wouldn't give a time estimate to pick up car. An hour later garage was closing so they left and took Uber home. ($100.) Next day was told car was towed. Three days later told Budget called, they couldn't find car and it was our responsibility. REMEMBER-we had full coverage that included theft? Couldn't get hold of supervisor, no return phone calls from Budget for days and only after days and many many phone calls, nobody could help and it still isn't resolved. Hold and charges on our credit card. HOURS and hours trying to sort this out. We have a recording of towing company saying they towed the car. We have recording of Budget putting us on three way with towing and being told "Yes. car was towed." Budget said no because they couldn't find the car and we were responsible because my son left the car in the garage. He was with his fiancé in deserted garage at 1 am being told they had to leave by garage security. What was the alternative? We still are being charged for a week rental and there is still a hold on our credit card. 3 weeks later. Any help ideas are welcome. An aside that is aimed at store in TO where we rented: first car had 43,000 miles, dirty, scratched up, and 3/4 of a tank of gas. Broke down. Car #2 was filthy with dirty fingernail clippings on the floor. Pictures upon request. This car wouldn't start in a parking lot at midnight. A dangerous situation. read more

This Budget Rent A Car deserves "0" stars. Negative -10! If there was any. I booked a truck this morning for 11 am. Got there and Norma tells me I have to give the system some time for them to schedule it? And she added by saying that another customer booked it for 11:30am and that this customer booked it a week ago?!? What kind of a f***ing customer service do you call this? I was so furious. I drove out and called the 800 number right away. Spoke to a useless fellow named Gabriel. Said he was going to escalate it and have a manager call me back between 15 mins to 2 hours?!? WTF! Gabriel was useless and definitely lacked training. I would have fired his useless @$$ immediately. By the way I never got that call today. I started to head back home, and called the office again and spoke to Norma. Asked to speak to owner and she said he wasn't in. That she was going to have owner call me back. I told her it was urgent and I demand a call back asap. I never got that call! Norma is also useless. Bunch of deadbeats from a $hitty car rental joint that has been in business for a long time. It's unfortunate these $hitty companies will never get better. I will never go to this f***ing place or rent from Budget anything anymore. Wasted my time. Wasted my money. They should shut this POS business down. Why even struggle to stay in business? So to everyone else, beware. I definitely missed reading the reviews before hand. I just went online to try to book and was expecting standard good service, but this place is worse than $hit!!! read more

I reserved a truck online to pick up my new sofa. A week later, I called a few days in advance of my reservation to make sure they would have my 10' truck. They said they would. Two days later (9/30/09), I arrived around 9:45am. I let them know I had a reservation and they helped me quickly and efficiently with the paperwork. They didn't pressure me about buying their insurance. I initialed and signed the forms, inspected the truck for damage and was out of the parking lot in about 15 - 20 minutes. I rented the truck online using a coupon, so the rental came out to be $14.99/day and $0.59/mile. I would have gone with Penske because they have a half day rental (only 4 hours), but with LA traffic I wasn't sure I could make all my trips in 4 hours, so I went with Budget. As it turns out, I rented the Budget truck around 10am and returned it just before 2pm the same day, so I could have gone with Penske and saved about $30. Oh well. Thanks to Vince, I made sure I filled the truck up to the top with gas at the Union 76 station next door to the Budget truck rental. No problem for me returning the truck. The checked the mileage, checked the fuel gauge, marked my paperwork as full tank, then I went inside and was out of the office in less than 10 minutes. No hassles and easy return. Mahalo! read more

Terrible experience. The staff was extremely rude and had no compassion for our family emergency. Worst rental experience of my life, do yourself a favor and rent a vehicle from any other company than this Budget Rent A Car. We all missed our flights home thanks to their disorganized and extremely rude employees. I'd give negative stars if I could. read more

I never write a review, but this something I gotta get off my chest. 2 times I have made reservation for a move within the past 2 years, and 2 times I get a call the day of or the day before saying there is no available trucks. What is the point of a reservation if you can't even reserve a truck?!?! The worst company and horrible system of operations for their customers. Product and service business is about customer loyalty. Without loyalty and confidence, there is no business. read more

Wish I could give this place and this whole company negative Stars. I reserved a moving truck online about 5 days in advance. I got a call 2 hours before I was supposed to pick up my truck from someone telling me that they didn't have a truck for me. It was basically "oh well, call customer service". I called customer service and the man I spoke with seemed apologetic and said that I should have been notified a lot earlier. He then proceeded to tell me they would try to locate a truck for me and would be able to call me back within 15 minutes to 2 HOURS from then. I already had booked people to come help me move so it's not like I could just wait around. Good thing I didn't because corporate NEVER called back! I ended up booking a same-day truck through U-Haul which cost me twice as much in the end as it would have if budget wasn't such a sh*t show. F.u. budget read more

I really wish I could give this place zero stars. I booked a 16' moving truck weeks in advance for my upcoming move. Someone calls me up the day before my move to tell me that the truck was NO LONGER AVAILABLE. Seriously? The day before my move? I couldn't believe it and the girl I spoke to basically hung up on me over the phone. I ended having to book with another company, change the time of my move, and my friends who were going to help me couldn't anymore because I changed the time. I will never book from budget again. They ruined my day and my move at the last minute. Very unprofessional! Uhaul it is from now on! read more

Budget Rent A Car - My Confirmation for the truck I reserved weeks before the move, which they CANCELLED the day before! - Truck Rental Near Me - Alhambra, California

Ok, doesn't look this place care much about what ppl say in here. The customer service is worse as other ppl said. We went to pick up the truck and the air con isn't working and they did know it cos they had someone tried to fix it earlier. Really?? You try to give us the truck that have no air con and we are doing Inter state moving? We went back in to the office , he looked at my husband and asked what else can he do after we said we want to cancel. For God sake!!! Cancel our credit card!!! Also we booked the dolly and it's never show up with the truck. Understand that it's not the branch fault but again. Didn't have some sense to tell us first? SO BE AWARE TO CHECK ALL THE DETAILS BEFORE U RENT THE CAR HERE!!!!! Eventually, he cancelled the transaction and didn't give any suggestion just passed us the customer service number to call. She said oh since I've already cancelled the truck we can't do anything for u. That's it!!!! (If we didn't ask to talk to her supervisor, nothing will be done.) If they want to set their image as Buget = cheap crap and not working then let it be!!! I'll never deal with them again. Good luck guys read more

BEWARE!!! Not a real 'BUDGET'. Our rental broke down halfway home from NorCal, come to find out Avis/Budget roadside assistance was not available to us because this location is its own separate entity. They pay to use the name Budget, but aside from that, have no affiliations whatsoever with the company. Should have seen the red flags when they tried to rent us vehicles with over 60,000 miles on it (which is unheard of for rentals) and another vehicle they tried to give us needed new tires! Rent at your own risk. read more

Needed to rent a car during Covid, in and out super quick. Asian guy with glasses helping me was nice and practiced social distancing. No problems, no hassle. Had my own insurance so just quickly filled out paperwork and they copied my information before driving off. Just remember to return the car with full gas! Literally common sense tho with any car rental company. read more

These guys are extremely unprofessional and do not know their own policies. I called today to get an estimate. The price quoted me was cheap. Here is the red flag. The lady on the phone said she can't guarantee the truck with a reservation. I was like huh? She then said that they will try to accommodate and send me to another location if they don't have it, but she also can't guarantee the pick up time. I then asked to speak to a manager who proceeded to tell me the same thing and oh--wait for it--tells me there is a 150 holding fee, and that soon as I book If I cancel even weeks in advance I will be charged $50 dollars. Ok. Super insane. I repeated this back to him a couple of times because I've never heard of anything like this. I then called a different the Glendale location where the guy got defensive when I asked what he will do if he can't accommodate the day of move with the truck. Started going off why was I jumping to the negative. Let's see---maybe because I can't risk not having a truck on the day of the move. Ridiculous service---sooo happy I didn't rent from them. I think if you are in a jam and it's last minute then call them. Otherwise if you are trying to plan ahead do not use this company. I also ended up calling customer service who told me I need to give 48 hour notice when cancelling the reservation. These workers really need to learn their jobs. read more

ProTip: Don't rent from here. Associates here have a disregard for customers and their needs. Everything that could have gone wrong, went wrong. Getting the car took too long, the car wasn't well maintained and older, and the company didn't bother to fix any issues. read more

I wish I would have read reviews before putting in a "reservation" at Budget. When I "reserved" a truck, I made sure to read all the fine print. Regardless of what the employee said when we went to pick up the moving truck and was told there was none, the site doesn't state that reservations are not guaranteed. If it did, only those who have flexible schedules would "reserve" a truck. *They need to change their "reservation" site to "first come, first served, sign-up". After the incident, I chatted with customer service and you know what was the most common phrase they typed? "I can't guarantee that..." read more