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    Budget Rent A Car

    1.4 (111 reviews)
    Open 9:00 am - 4:00 pm

    Services - Budget Rent A Car

    Truck rental

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    This was after I wiped with cleaner wipes. No way to get all the excessive dirt or stick off.  January 2022
    Katy Z.

    I made a reservation for the cargo van for move. My sister suggested I try budget because she used them for her move about 6 months ago and it was very clean and easy. Unfortunately only part of that statement was true for me. It was easy to reserve the cargo van online, but the van was very dirty. I understand some parts of the van can be a little dirty but this was ridiculous. Avoid this cargo van: vehicle #231246 if you can. The person that helped me get all the documents situated was friendly. The van was in terrible condition. It had multiple marks on the exterior of the van. It seemed like it has been through man trips. In the back of the van, there were a bunch of Fedex slips left taped on the side. I had to ask the guy doing the check to remove all the excessive trash left in there. When I asked him why it was so dirty, he said, "The cargo van just arrived yesterday and I have not had a chance to check it yet. So I did not have a chance to clean it out". As for the cabin of the van, the dash was sticky and had dirt all over. The glove compartment was full of dirty old papers with dirt which I also had the guy remove prior to leaving. As I drove the van for my move, I noticed all these ants around the vent and dashboard. IT WAS DISGUISTING. I don't understand how a company would even allow this van to be rented to customers in this fashion. The only reason I'm giving it a 1/5 is because the guy helping me was friendly. I would not recommend this company or at least this location if they think giving someone an excessively dirty van with bugs, dirt and trash is acceptable.

    Check out the cars :)
    Joyee C.

    I had a very smooth experience having a rental car 2 days ago! Kia dealer's service advisor made an arrangement for me, so I just had to pack and go. It's very helpful, because I happened to have a jam schedule on Saturday. I appreciate the company transports the customer with a SUV, because I don't like to sit in tight spaces with 3 bags next to my feet lol!! There were couple options of the rental car, and I chose Kia Forte. It was a quick process to check in and out, and the car was very clean! Remember to check the tire tho, because it's not covered by the rental insurance ($15 a days plus something else for $24 total). One of my tire was a bit low, so just to be safe I added air at a gas station. Budget can add air for you too! Good option if you need a rental car for whatever reason (^^)

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    1 year ago

    Horrible customer service the guy in the counter and the old guy kept talking trash thinking I wouldn't know how to speaker their language.

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    Operating times are incorrect. They close at 5pm. Cars need to be turned in by 4:30 PM

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    5 years ago

    This place advertises that it is open till 530 but they are open till 5pm . Service is horrible !

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    Page 1 of 3

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    Avis Car Rental - This is the unfriendly, unhelpful Avis service man 1st floor that not offer no help to find keys for customers. Only take photos. BAD

    Avis Car Rental

    (21 reviews)

    First time rent the car with this company and choose this location just because closer to my place…read more I came to the office to pick up my car at 9.10 already late 10mnt, the owner was nice, helpful but..the process away longer than other rent car I ever used. We're done for the paperwork around 9.35am and they don't have the car ready for me for some reasons, then I have to go to pick up at another location, not they brought the car. I went to another place they mention, another waiting and finally I got the car around almost 10am..it does really wasting time, not convenience. I lost almost an hour only for picking up the car :( Returning the car. They said they open at 9am, I came exactly at 9am but no one there. In front of the door mention to call the number. I called and I think that was the owner, he said they guy will come about 5 minute. The car. The condition was good but the inside was dirty..they don't clean the car to prepare for new guest. Overall the car was ok, but the only service wasn't that great or "convenience"if u have to be on time or rush.

    This Avis car rental at LAX location are the WORST that I have ever done business with…read more 1) Wrong vehicle was parked at the location where they tell you the parking spot. With all the luggage, you have to go back and forth to the rental office and then they assigned the right parking spot. Wasted 15 mins 2) Then you get in the vehicle and you cannot find the keys. Another lady walked to me and told me she has the same problem. They put th keys under the floor mats in her car. I found my keys in a indented corner of the front dash board that nobody can ever guest where they are. I tooks us 10 to 15 minutes to find out keys Why would any body do this to the rental car customers is beyond imagination 3) Then there is this strange useless and unhelpful employee on the 1st floor walking around. When you ask for help, he just took photos and does not do anything to help customers. Unbelievable customer service personnel. Guys on the 5th floor are professional. 1st floor where you pick up your vehicle is a total DISGRACE ! I would say who ever manage this Avis car pickup on the 1st floor has done a very poor job. I will write to Avis office

    Budget Rent A Car - truck_rental - Updated May 2026

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