1. English Auto

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Odenton, MD

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English Auto

5.0 (4 reviews)
Closed • Closed

Services - English Auto

Auto brake repair

Auto engine repair

English Auto Photos

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11 months ago

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Extra Mile Performance

Extra Mile Performance

(17 reviews)

We are a military family and love having our toyota sienna serviced here! They always make sure…read moreeverything is running smoothly and follow up with me afterwards to see how my car is doing. They have great prices, great customer service and a cozy waiting room always stocked with snacks that my kids enjoy & Netflix to keep them entertained.

I was sent here by someone at Auto Zone and am so glad they did!…read more My 2009 Highlander has just over 206k miles on it and I knew it could go much longer if I addressed specific needs. I started with a "simple" inspection (simple does not equal shallow) and received a detailed printout of everything necessary and recommended, along with prices for the work. Several things I could take care of myself at home, but for the big stuff I trusted them to do at a fair price. I could not be happier! The work was done timely and in comparing to other shops, at a very competitive rate. All three times it has been completed before promised. But the other place where EMP *shines* is the customer service! Chrystal and Cam (front office) are personable and friendly. They made me feel welcome right from the start. I get updates as needed, both by phone calls and emails. And tbh, it's refreshing to do business with someone who just hits all the right notes - including listening to me ramble, joking with me, and talking about cars we like. I'm so very glad I was directed to this outstanding business and would never go anywhere else! PS - the one name shown in full is a pet of an employee! A little Easter egg Chrystal likes to have fun with :D In case you can't read it, it's "HugnKiss"

Goss Garage II - Tune- up service

Goss Garage II

(36 reviews)

My 2011 Tundra 5.7L iForce was making a loud whirring sound (Anthony at Goss Garage said it was…read moresounding like a jet engine...yeah, it was). I had visions of transmission replacement and my savings being depleted. So I dropped my green monster off on this past Tuesday, and they gave me a nice Honda Accord loaner. They called me yesterday evening to tell me it was merely the fan clutch. Said the part was on order. It must have come in express, because they called around noon today to say it was ready. That fan clutch must have been dragging, because now the truck is way quieter, adn is back to being the beast I love to drive every where. Goss Garage II. Keeping Pat Goss's legacy of fair pricing and honest work, and my vehicles, alive.

My wife and I have taken both of our cars to Goss in Crofton for years. Thousands spent. Always…read moretrusted them. But after our last experience, we'll never be back. Goss quoted me $993 to replace what they claimed was a bad headlight assembly. They listed the part alone at $619. Before approving anything, I asked two very standard, very basic questions: 1. "What is the part number for this $619 headlight assembly?" Melissa told me, "Unfortunately we don't get that until the part arrives." This makes no sense. A shop cannot order a part without knowing the part number first. Big red flag. 2. "How much is the markup on that part?" Melissa said, "Unfortunately I don't have access to that information." Again -- impossible. Every shop sees cost vs retail in their system. It's how parts are priced. Another big red flag. Both responses were evasive and dishonest, and no reputable shop would answer those two questions that way. I took the car to another mechanic (Ron at the Mobil station on 301) for a second opinion. He found the REAL issue was simply a melted connector--extremely common with older cars. He replaced the connector and bulb for $113 and everything works fine now. I saw the owner of Goss respond to another negative review by comparing Goss to a steakhouse and talking about their "warranty." Warranties and steaks have nothing to do with overpricing and refusing to disclose basic information like part numbers and markup -- information every legitimate auto shop can provide instantly. I'm fine with paying steakhouse prices if that's what I ordered, but not if the restaurant can't even tell me what cut of meat they're serving! Bottom line: --Goss tried to sell me a $993 repair that wasn't necessary --Goss refused to disclose part number or markup when directly asked --Another shop fixed the real issue for $113 The upselling is off-putting, but the lack of transparency around parts is inexcusable. We will not be returning, and I'd strongly recommend getting a second opinion before approving any work here.

English Auto - autorepair - Updated October 2026

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