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    Endoscopy Center

    5.0 (2 reviews)

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    11 years ago

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    Digestive Health Center - Plano - Waiting room

    Digestive Health Center - Plano

    4.5(109 reviews)
    2.3 mi

    I had been putting off a colonoscopy for about a decade. I didn't realize the age had been lowered…read moreto 45 for your first baseline procedure. I thought it was a rite of passage at 50 years old. Even then, I skipped the procedure because the Covid lockdown was in full effect and all anyone ever talks about is the horrible preparation for the procedure. I opted for the poop-in-a-box instead of the real deal. After the Covid lockdown was lifted, it became impossible to ignore this. Plus, since I wasn't working, I actually had time to deal with the preparation. The administrator that handled my case was very professional, empathetic, but also very persistent. She was not going to let me back out, and frankly I needed this dedicated individual to answer my questions and keep me on target to completion. She was available to answer my questions, no matter how ridiculous or improbable or mundane they might of seemed. Generally she didn't answer the phone, but she was always good about calling me back and giving me the time and attention I needed. The procedure only happens on Mondays and Thursdays. I had to book several weeks in advance. When I got Covid and wanted to cancel, she wouldn't let me. When I told her my fears about the preparation solution, she offered me tablets instead of the unusual tasting liquid. When I had trouble getting the prescription tablets filled at my pharmacy, she rerouted my prescription to a pharmacy that was able to fulfill my request and mail them to me. When I shared my fears about being on a low fiber diet in the days leading up to the procedure, she calmly offered suggestions and helped me come up with a working meal plan. I never did meet this woman, but she is the only reason I was able to get through this procedure successfully. The clinic staff are separate from the administrative people, so you will have to fill out forms again while you wait in the lobby. Once your name is called, the people in the procedure area are all old hats at this. They will go through everything at lightening speed. In fact, since I was without food, water, and sleep, I couldn't think clearly, and consequently, I had trouble understanding them when they spoke so quickly. If there was one thing I would change, it would be asking the staff to slow down just a little. Also, share the medical history from the administrative forms I previously filled out with the procedure staff so that I don't have to do it from memory in a tired and unfueled state. Other than that, everyone was very kind and professional. Despite my fears, they took good care of me. The final report was provided that answered all of my questions. The doctor and nurse did talk to me after the procedure to let me know how everything went, but when you are coming out of anesthesia, it is hard to remember the details. The report had colored pictures of my colon. It was well diagrammed so that you could identify the different internal parts. This report was also sent digitally through the secure portal with the final notes and biopsy results. Depending on your insurance, there may be separate costs for facility charges, anesthesia, and any special tasks that are performed during the procedure, like removing polyps. Because of this, it might be hard to get an exact cost up front. Afterwards, you might be receiving multiple bills from different entities. I hate this! It really should be coordinated and provided to the patient on one bill to rule them all, but such is the status of healthcare in America. Thankfully I don't have to return for a decade. Hopefully in that time, the medical profession will find new ways to screen for colorectal cancers that aren't so invasive or anxiety producing. If not, well, I would certainly trust this establishment with my care again.

    Filed a request for an appointment and never received a response. I tried calling for more…read moreinformation and the receptionist was very rude.

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    Digestive Health Center - Plano - 4-22-2022

    4-22-2022

    Digestive Health Center - Plano
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    Matthew Hughes MD - New year, new me!!! Thanks to Dr Hughes

    Matthew Hughes MD

    5.0(3 reviews)
    6.9 mi

    I was nervous and fretful coming in to discuss my health with Dr Hughes. He calmed my worries by…read moreexplaining my tests, exams, and options in terms that was easily understandable. His voice and facial expressions are gave me a sense of his sincerity that is very refreshing for a patient whenever surgery has to be discussed. He listened to me and helped me to make me feel validated and like I was part of my own care plan. I appreciated that he offered me a conservative approach and didn't go straight to the surgical route, because my health conditions are complicated and he looked at the BIG picture. He gave me short term and long term goals and treatment options. He explained every part of my physical exam prior to performing any procedure. He was gentle, professional, and respectful. He even let me ask him if any patients ever have a difficulty looking at him in the eyes after such exams ... I know I felt ackward, but I know that I have confidence in his knowledge and expertise !!! Thanks, Doc!!! Great staff!! Shoutout ty of Brooke and her awesome "Brooke SMILE" !! A radiant soul and Joyful mannerisms with patients :)

    I had a visit today with DR. Hughes. His staff was extremely professional and eager to help. The…read moreoffice is very nice. Dr. Hughes is fantastic. Very professional and great bed side manner. Doctors like this today are hard to find. I highly recommend Dr. Hughes if you are ever in need of his speciality.

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    Matthew Hughes MD - Coffee shop on same level

    Coffee shop on same level

    Matthew Hughes MD - Main entrance, turn right, pass pharmacy, turn into right hallway

    Main entrance, turn right, pass pharmacy, turn into right hallway

    Matthew Hughes MD

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    Endoscopy Center - colonics - Updated May 2026

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