Constant outages saved for Monday Mornings without failure. By far, BY FAR, the single worst…read moreexperience I've ever had with Internet services. The only thing that works is their bill collecting.

Spectrum has good prices, and I won't deny that. But I'm extremely disappointed with my experience…read moreso far. Before switching from my previous carrier, I called Spectrum with several questions because I wanted to be sure I was making the right decision. I don't know if the answers I received were just meant to convince me to switch, but they were not accurate. Maybe the agent was poorly trained, but the information she gave me was not correct. I had three lines with Verizon, all on 36‑month contracts. I originally purchased two Samsung S23 phones and one iPhone 14 through Verizon. Last year, I upgraded my own phone from the S23 to the S25, buying it directly from Samsung's website and financing it through Affirm. I explained all of this to the Spectrum agent and asked if this phone would also qualify for the buyout program. She told me yes--that all phones on the lines I transferred to Spectrum would be paid off, even if they were purchased outside Verizon. I understood that the buyout program was meant to attract new customers, so it made sense. I even told her that I still owed $240 on the S23, which still appears on my Verizon bill, and that I still have that phone with me. But for me, it would be more beneficial if the S25 were paid off, since that is the phone with the higher remaining balance. I made it very clear that I didn't want any surprises after switching. She reassured me that this situation was common and that there would be no problem. After switching to Spectrum, I submitted all the documents to the buyout financial group exactly as the agent instructed. To my surprise, they only approved the remaining balance for the phones originally purchased through Verizon--not the S25 I bought through Samsung. I called, explained everything, and asked them to review the recorded call, since every call begins with a message saying the conversation is recorded. I wasn't making anything up. They opened a ticket, escalated it to a manager, and after days of back‑and‑forth, the manager told me the best he could do was offer a $20 compensation for the mistake. I explained again that if I had been given the correct information, I could have chosen to activate the line with the S23 I still owe $240 on, using the buyout program properly. Now I have to pay that out of pocket. I repeated that I was misinformed by the Spectrum agent with a false promise. Even so, the manager insisted that $20 was the best he could offer. Terrible management. He could have done more. I'm sad and frustrated with this beginning at Spectrum.

Roger did an excellent job with a Starlink internet installation in Outer Cape Cod. Previously, the…read moreonly Internet option available was DSL. It would have cost $70,000 per mile to expand fiberoptic cable to the home. Other local satellite companies said it wouldn't be possible to have the necessary line-of-sight to their satellites. Starlink was our last hope. The job was complicated by the fact that we were coordinating the logistics from 500 miles away. The location of the install was challenging - a fairly remote, sparsely populated location with significant tree canopy. Roger helped the whole way through - from guiding us to purchase the proper equipment from Starlink, speaking with an arborist to help us with tree cover issues, and explaining his approach as he performed the work. He used a 5 ft. tripod and an additional 10 ft. pole to mount the Starlink dish on the roof. That gave it enough clearance from the tree canopy to pull in a strong signal. Internet speeds were as fast as 260 Mbps down and 30 Mbps up. This compared to 4 Mbps down and 1 Mbps up with DSL previously. Needless to say, we're quite pleased with this result. Roger is clearly an expert at his craft. He's been in business for 46 years. He also has a great work ethic. He spent a significant amount of time on the roof in 95-degree heat. He didn't stop until the job was done. The cable run into the home was efficient, and he cleaned up impeccably after his work. And he's a nice guy to boot. Worth every penny!

From the owner: Not sure what's going on with your TV or antenna? TV or antenna just stopped working? Call me and I…read morecan help fix that. I also do new installations on TV and antennas as well! Roger's Satellite Antenna Service offers the following services to our customers Channel Master, Winegard, Digitenna off-air antennas Residential and commercial systems. Television prewiring for new construction Roger's Satellite Antenna Service has been serving Cape Cod, the Islands, and Connecticut for 44 years and provides high quality service and workmanship at fair prices. We offer a site survey by taking signal readings with a meter and test antennas up on your roof to find out what signals are available in your area.

People were waiting over 2 hours to be helped. Not A Chance. It's a sunny Saturday afternoon and…read morethey only have two people behind the registers, when even four would not be enough. I was 22nd in line when I checked in. Make appt online if you do need to go!!

I was helped by Alex. She was thorough, patient and…read moreknowledgeable. About a year ago I had a bad experience with the Customer Service people talking amongst themselves and telling inside-jokes while a room full of people waited for help. Today was very professional. Thanks Alex! Keep up the great work! You're an asset to the business.

I had dish for 17 years and the bills were outrageous. The service wasn't great either had 250…read morechannels because if nor I'd not get the channels I really wanted and literally I only needed like 4 channels. They sucker u in with lies etc. I finally had enough got a roku and better internet and terminated service. When I called to cancel I thought they'd try get me something like better deals or prices but nope not even sorry to lose u as a loyal customer etc. They're prices are ridiculous. And I can't understand why especially with all streaming apps and roku etc. U think they try to lower or keep their longtime loyal customers. One more thing my bill literally for top 250 nothing more was 200$ a month and if u were late they shut service off. Sad and really seems like dish is going be a thing of past sooner then later in future

I have been with dish for several years, but when It came to my move to a new apartment, which I…read moreasked to be moved on the first of October the incompetence I received was just plain stupid. I explained to a supervisor that most of America moves on the first of every month. Her response to the me was her saying that she was American ???? Ok what does that have to do with what I am saying ? I reiterated that most America moves in to an apartment on the first which is the date I ask for in the first place. Her response was "well I live in a house so . Again good for u here is a fucking cookie bitch . What does any of that have to do with my service inconveniencing me ? Wow . I can't . Sincerely unsatisfactory

I visited the Stafford St location on 08-11-22. The gentleman that assisted me was very helpful. I…read morehad bad luck on the phone with two different Spectrum representatives so I wanted to go see someone in person. I had a good experience here and wanted to share. I also happened to go at a good time, as there was no line. I was in and out in under 5 mins. I do agree with other reviews. Spectrum has a monopoly in Worcester so we have to use them. The customer service is usually terrible and the services are super over priced. I had a good experience at this specific location so that is what this review is for. I would not give Spectrum 5 stars, but I give this location 5 stars for their assistance.

I switched from Fios because of their relentless marketing calls, but the new service has been…read moredisappointing. Despite being promised 1 Gb/s speeds, I'm not even receiving 20 Mb/s.