just now Ive been using Bowie Butane for a few years, they…read morewere 100% better before selling out!!! Now I am being charged a RENTAL FEE for a tank I RECIEVED AS A GIFT!!!! These people do not answer the phones when you need them, want the payments IMMEDIATELY but take their sweet time delivering propane, NO MATTER WHAT THE WEATHER CONDITIONS ARE!!!! I am currently looking for a more DEPENDABLE company that WILL STAND BEHIND THEIR WORD! Im over these people robbing me for service/rental fees on equipment that belongs to ME, NOT THEM!! the old owner told me before dropping it off, it was mine, I could paint it, blow it up, or do what I want to it, its a GIFT, bc they did not have the 500 gallon available that I wanted!!! Now these worthless individuals want to charge me, sorry, beating a dead horse, but I hope you go out of business because you are a bunch of THIEVES!!!!

Great customer service!!! Barry Wright is the best! I would highly recommend! Best customer service…read moreI've seen!

I gave McCraw a poor review of two-stars and it wasn't justified. I was called back, but never got…read morea message, and the call was buried under other calls that day. Sam and Leyland have been exemplary in correcting the issue, I will use them in the future. I've communicated with three McCraw professionals and they are all very pleasant and professional. I would highly recommend them as a propane supplier.

United Propane is NOT United Propane. It was consolidated into a group literally ran by a call…read morecenter. Pinnacle Propane is its name and I dare you to try and call them. Hours of my life is wasted! Tammy, the delivery lady texted me (I had no idea who she was). And asked for our gate code. When I went to follow up, a day later she said she couldn't get in? It's a private community and the gate always works. I will be buying my propane locally regardless of the cost. Pinnacle Propane owes me money they forced me to pre pay. Trust me, run. Even if you didn't know about the transition to Pinnacle...they are the Ivory towner we all despise. ;).

I needed propane for a swimming pool heater, as my neighborhood is not wired for gas. I called…read moreseveral local places, and after dealing with them... I wouldn't use anyone other than United Propane! Alex was absolutely fantastic!! One guy had to go purchase all of the equipment from his competitor in Jacksboro (who apparently is a really great place to work with). The second guy straight up No Showed... I don't know if he didn't want to come to Decatur, or if they were struggling as everyone said... but either way, didn't do enough to earn my business... like SHOW UP to an APPOINTMENT! The third company I tried really didn't care what I wanted. All he could tell me was what an idiot I was... I should have gotten a bigger unit and would need WAY more propane... and ONLY he could set me up properly. (I was already 2 units over what my pool needed... I wanted a gas quote, not your unsolicited advice, Bowie/Decatur Propane, on something you clearly know NOTHING about! Then Alex w/ United showed up. Alex actually told me I had too much heater (which was accurate). Alex told me I could get by with a smaller (cheaper) tank... although I didn't want it. Alex gave me options on purchasing or leasing my tank! Alex walked the yard and showed me all the aesthetic places I could put my tanks. Alex helped me get everything physically lined out to install and all the city permits so I would be legal! Alex worked with me, and helped me find SOLUTIONS to my problems... instead of just SELLING! Alex even came back and moved the line when the lawnmower lady hit it!! THAT IS SERVICE! THAT IS 5 STAR SERVICE! That's how you not only win business... but loyalty! You may save some pennies somewhere else (but I doubt it)... but if you want No Worries Satisfaction in your purchase... It's UNITED, hands down! 5 STARS. #Shoplocal Update: Apparently the FANTASTIC SERVICE is due to new owners and new management!!

Fast and efficient. No frills, no fuss. Pull up, get your propane tanks next in line, wait your…read moreturn and boom! They are full. He even has a remote credit card charging device to take payments right on the filling site. Load up your full tanks and you are on your way. Seemed a lot less expensive than the tank swap at retail stores. I'm. Be back again and again.

I've been coming here for years, it's a better price then Kroger or any other tank exchange, you…read morecan top off a partially filled tank and the staff if friendly and helpful. Forget where you've been going and try this place, you won't regret it!!!

Decatur Bowie Propane rocks! This is my first experience with the propane system. Time came for my…read morefirst fill and I called and service was outstanding. Cody came to do the initial inspection and check my stove. He was very informative, friendly and he adjusted my stove in two minutes and a year of frustration disappeared! He is very thorough and helpful, not to mention easy to talk to. Then later that day, Clint came and filled my tank. So friendly, efficient and a pleasure to deal with all around. I would heartily recommend this company for all your propane needs! Zach in the office was able to schedule our fill in a timely manner and called to make sure everything was good. Best company to call!!

I gave the tech a $2,200 cash deposit that "disappeared" and was invoiced months later for the full…read moreamount. The $2,200 that I paid for half of the bill never made it to my account. I do not recommend this company whatsoever. The tech surprisingly asked for half of the bill on the day of installation because I needed to pay for the tank and for rental fees since their trench digger was down. I was caught off guard but I happened to have had $2,200 cash on me. I gave it to him and left since I missed a half day of work to meet him at the house and had to get to work. How would I know about the trench digger rental if he wasn't justifying asking for a deposit? After several calls nothing at all was done to accommodate the situation. You can imagine the frustration of paying $6,003.42 for a $3,803.42 bill. Who would do something like this? Owner would not take a call or email. In response to the reply from the business-I called the Wise County Sheriff on 1/30 and spoke to a detective and he told me there was nothing they could do without a receipt and he suggested I speak to a lawyer, which I had already done. I relayed this to Reese, but by reading your reply, I guess that detail never got to you. It's the tech's word against mine. After I handed him the cash, he placed the twenty two $100 bills on the left side in his already full metal clipboard, I saw them spill to the right inside the case as he closed it while he sat half way in his truck. He wrote something down but I did not get a receipt. The stack of cash was neat and all facing the same direction and I thought what a mess he made of the bills. Why not check his work order from that day and see what he wrote? It's about integrity. I didn't realize there was any reason to distrust. My mistake for assuming I could trust a guy representing your company. I even called him while I was driving away to see if he was going to send a receipt but he said there would not be a receipt until the he installation was paid in full. To the technician, you know who I am talking to. I hope you needed it and we forgive you. I know you were on hard times with illness in your family and we waited weeks for our installation you because you are their best guy. You probably missed a lot of work. Our hearts still go out to you and all you've been through. We never wanted you to get in trouble or press charges but it would have helped if you did not let me look crazy or if you at least could apologize for your actions. I'm sure this could have been resolved without a blemish to your work history, it probably still could. Regardless, I truly pray all is well with you and your loved ones.

Love doing business with these folks. Super friendly and helpful. They seem to run their business…read morelike those of 50years ago....going the extra mile at 110%. Been doing business with them over two years now and will only recommend them for propane.

From the owner: Pankey Propane Gas Company provides propane services and propane tank installations to the…read moreJacksboro, TX area.

We've been members of Ray William's Propane Club since 2006-2007 (Winter) season. Ray and his…read morewife Georgia basically negotiate a rate (per gallon of propane) for each season and typically "lock-in" the rate from September 1st to March 31st for anyone who is a member. Membership per year is typically $45 for a residential user. During these last 9 seasons, we have never failed to at least save 2x or 3x our $45 membership rate over the season. But on two years we literally saved $1000 on our purchase of propane for a season (winter). Propane rates always fluctuate upwards in the winter (usage is much higher) and by joining RWPC we basically we ensure our rate (per gallon) remains the same, regardless of the fluctuations. The harsher the winter, the more likely the savings will be huge! Remember the record setting (for North Texas) snow storm a couple of years ago? We were snug in our house with the propane fired central heat on, paying about 1/2 of what others were paying per gallon, due to the lock-in rate offered through RWPC. The last few years RWPC has been using Poor Boys Propane as the supplier in the Midlothian area and those folks do a great job and are highly responsive. It is always good to find a business, particularly a service business, that not only takes great care of you (RWPC and Poor Boys) .... but saves you money on a needed consumable. These guys have it figured out. We'll continue to renew our yearly membership and some years we will save a small amount and other years we will save a large amount. But every year we can count on good service and availability of propane for our heating, cooking, and hot water needs.

Horrible service, terrible communication, and they simply do not care. Stay away. I never should…read morehave left gas supply.

been going for years and never once had a bad experience or bad service. They have always been easy…read moreto work with and help me load bottles specially when I had surgery and had a hard time lifting.