United Propane is NOT United Propane. It was consolidated into a group literally ran by a call…read morecenter. Pinnacle Propane is its name and I dare you to try and call them. Hours of my life is wasted! Tammy, the delivery lady texted me (I had no idea who she was). And asked for our gate code. When I went to follow up, a day later she said she couldn't get in? It's a private community and the gate always works. I will be buying my propane locally regardless of the cost. Pinnacle Propane owes me money they forced me to pre pay. Trust me, run. Even if you didn't know about the transition to Pinnacle...they are the Ivory towner we all despise. ;).

I needed propane for a swimming pool heater, as my neighborhood is not wired for gas. I called…read moreseveral local places, and after dealing with them... I wouldn't use anyone other than United Propane! Alex was absolutely fantastic!! One guy had to go purchase all of the equipment from his competitor in Jacksboro (who apparently is a really great place to work with). The second guy straight up No Showed... I don't know if he didn't want to come to Decatur, or if they were struggling as everyone said... but either way, didn't do enough to earn my business... like SHOW UP to an APPOINTMENT! The third company I tried really didn't care what I wanted. All he could tell me was what an idiot I was... I should have gotten a bigger unit and would need WAY more propane... and ONLY he could set me up properly. (I was already 2 units over what my pool needed... I wanted a gas quote, not your unsolicited advice, Bowie/Decatur Propane, on something you clearly know NOTHING about! Then Alex w/ United showed up. Alex actually told me I had too much heater (which was accurate). Alex told me I could get by with a smaller (cheaper) tank... although I didn't want it. Alex gave me options on purchasing or leasing my tank! Alex walked the yard and showed me all the aesthetic places I could put my tanks. Alex helped me get everything physically lined out to install and all the city permits so I would be legal! Alex worked with me, and helped me find SOLUTIONS to my problems... instead of just SELLING! Alex even came back and moved the line when the lawnmower lady hit it!! THAT IS SERVICE! THAT IS 5 STAR SERVICE! That's how you not only win business... but loyalty! You may save some pennies somewhere else (but I doubt it)... but if you want No Worries Satisfaction in your purchase... It's UNITED, hands down! 5 STARS. #Shoplocal Update: Apparently the FANTASTIC SERVICE is due to new owners and new management!!

We called them and Sanders Propane came out right away. They fixed a problem that we had with a…read morecracked seal on our tank the very next day! They are local, Family own business with many roots in our community. We will definitely continue to support them!

These guys are Always on time, always reliable, always friendly! Will continue to use them!read more

I have been doing business with you for 7 years. I have always been treated very well and all the…read moreemployees have been very business like until today. I brought in a small partial filled bottle to have it topped off( and the big guy working there today filled and gave me a ticket for $34.71. Which was wrong. Even if that bottle was complete empty it would not have cost that. I tried to explain to the man that filled my bottle this wasn't right. Rather than correct the mistake or talk to me His response to me was" get the f......... out of here. Thats the worst customer service I have ever experienced.

These guys are great! I would have been in bad shape if they wouldn't have made it to my place…read moretoday to fill the tank. My furnace and fireplace are both gas, no gas, no heat!! We're lucky to have them, and there great drivers!!

Great customer service!!! Barry Wright is the best! I would highly recommend! Best customer service…read moreI've seen!

I gave McCraw a poor review of two-stars and it wasn't justified. I was called back, but never got…read morea message, and the call was buried under other calls that day. Sam and Leyland have been exemplary in correcting the issue, I will use them in the future. I've communicated with three McCraw professionals and they are all very pleasant and professional. I would highly recommend them as a propane supplier.

I've been coming here for years, it's a better price then Kroger or any other tank exchange, you…read morecan top off a partially filled tank and the staff if friendly and helpful. Forget where you've been going and try this place, you won't regret it!!!

Fast and efficient. No frills, no fuss. Pull up, get your propane tanks next in line, wait your…read moreturn and boom! They are full. He even has a remote credit card charging device to take payments right on the filling site. Load up your full tanks and you are on your way. Seemed a lot less expensive than the tank swap at retail stores. I'm. Be back again and again.

Great service over the years. Dependable and responsive to normal service and special needs as they…read morecome up.

Easily, the best propane company to deal with. Friendly dependable and even helped us catch a…read morewayward horse. This company is good people

Amazing! I can't wait to come back!!!! The store had so…read moremany things I wanted & the people are so amazing.

Great feed store and more! Much more! Ladies if you want a great gift or fun blouse, this is the…read moreplace to go!

I stopped by Heine Propane yesterday to get propane before the storm. Thinking there was no way I…read morewould have any luck filling bottles at the 11th hour but this company is a locally owned mom-and-pop business with dedicated employees focused on customer service. Got filled up like it was a normal day. Thank you to Zak and the crew!!

This is such an amazing company! This place went above and beyond when they found out that my Dad…read more(who is 83) was out of propane. My Dad gets extremely cold if his thermostat goes below 78. When I called Heine Propane, they said it would be late, but they would do what they could to get it to him today. The driver drove one hour out of his way after his routes were done to make sure he had heat tonight. Businesses generally do not have compassion, I am thankful this company still does!