Maggie and the team here are always leading the area for design and service…read more Top quality products, excellent service, and partnerships with high quality professional tile and stone contractors resulting in execution. All about relationships !! Ask for Maggie!!

My very expensive glass tile was ruined by my idiot contractor who called the store to ask what…read moregrout to use. After months of trying to fix it we had to demolish glass tile in two showers that the contractor screwed up. The owner did help me prove to the contractor it was his fault but he refused to use his insurance and it was not worth suing because we would " have to crime scene " for about two years. With mold growing demolition was in order and the owner said she would give me tile the second at her cost but that was not the truth. I begged her to give me a strong discount because 16,000$ in tile went into the dumpster but she would not. She said 7$ a foot was the cost of the tile I wanted and that was her cost. My new contractor found the same product ( not glass- such a nightmare I was too afraid) for 6.50$ a foot, so thanks for nothing Design Materials!! No class at all.

I would stay away from this company at all costs. They have deceptive trade practices. The original…read moredesign consultation Safe Showers quoted around $25,000. When my dad got the paperwork via email the grand total increases to $44,000. We asked Safe Showers to provide us with any break down of the cost increase they refused. I believe they took advantage of an elderly couple . My parents were promised a wheelchair accessible shower and Safe Showers did not make the shower wide enough. Safe showers left their bathroom unfinished and unusable. If you want a custom bathroom wheelchair accessible, DO NOT trust Safe Showers to the job. They are not capable of handling a custom bathroom, it's prefab materials that are not designed for zero entry like they needed.

Long story short: The tub surround installation was sloppy , including a broken wall piece and bad…read morecuts that were covered with a copious amount of sealant. The shower handle was not what I had requested. The water recycler didn't work at all. (That wasn't their fault, but they sent crews out twice to inspect it before ordering a new one.) After MULTIPLE visits and SIX different servicemen over a three month period, I have accepted the bathroom as complete. It's still not worth what I paid for it, but I give up.

My husband and I had a fantastic experience with Alison A. We truly appreciated her knowledge,…read morepatience, and professionalism throughout the process. Highly recommend this location for anyone looking to meet their home needs!

We selected a fan and it was not adequate for our living room space. After discussing the issue…read morewith Ferguson, Glenn and his showroom consultant, Rosa, were very accommodating. While there were some misunderstandings, I was extremely impressed that the matter was resolved and will continue to do business with this showroom. Thank you, Glenn and Rosa.

I'm writing this in attempt to truly warn any other customer in the market of a water softener DO…read moreNOT trust Sweetwater with your home. Sweetwater installed the system 5 years ago and it has never properly worked for any kind of longevity. Sweetwater will then charge you $300+ plus to come out and "fix it" then proceed to blame the customer for not having their technician over more often. I'm not spending my hard earned money on having to call a technician out every 3 months to fix the water softener. At some point we hoped Sweetwater would take accountability for their worthless system but unfortunately we were told the system is working "just fine". If you choose Sweetwater these are the results you will get.

The water thing is water ever like I'm already in with this contract and loan…read more But what I can't stand is I need someone to check on my water filter and they won't assist. It's always rescheduling rescheduling rescheduling and it's so annoying because we have jobs too, and I can't keep on calling it off.

Considering a remodel? This place definitely has options. I don't know, but going from place to…read moreplace looking for tile, floors, doors, sinks, etc., is stressful. This offers a lot of variety for a lot of needs in one place. The pricing seemed pretty competitive, but honestly I was so overwhelmed I didn't really check this out as much as I should have. What was outstanding was the customer service. My questions were answered easily and returns were accepted with no hassle. This is a win-win for me.

I would give it a 0 if I could but Danielle Gillmore is very very but very unprofessional ! and…read morelacks tons customer service and communication skills ! I am appalled on how someone like that is a manager, let alone is allowed to work here . if you want need any flooring or anything of the sort I suggest you go to ANY other location but this one . It seems like she has a problem with Latinos or Mexicans . I had my family contractor call regarding my order who's first language is Spanish with a heavy accent called regarding the status on my order because I told him to, although he does have a language barrier its never been an issue to get his point across if you have a brain , which clearly she lacks. I have been in this store several times and never had an issue with any other associate from cashiers to designers to some people on the floor etc . there was even one time I did not have a receipt for one of my products and I do understand the policies and a young gentleman in the front with curly hair returned them for me either way due to me having my receipt for all of my other returns and it was only 2 pieces of a mosaic, cause floor and decor is all about assisting customers right?? WRONG !! And from seeing the reviews it is not a first. And I do not know who she feels like but clearly this is not the place for her she has such a bad reputation with the store because when I told my neighbor about this incident who also does tons of remodeling and business in this location he knew exactly who I was referring to which says A LOT . anyways she answered the phone and my contractor was explaining the situation that my order had been in a pending shipping for a while now . she proceeded to HUH!?? WHAT?! I CANNOT UNDERSTAND WHAT YOU ARE SAYING and "SIR I NEED YOU TO TALK CLEALY I DO NOT KNOW WHAT *mocks him* IS and *hangs up* . Yes just like that . as I'm in the kitchen listening to this I cannot believe my ears so I tell him to disregard it and I decide go into the store and there she is in the back desk with her jacked up teeth and eyes wide "Hi do you have a receipt??" I just walked through the door went to the pros and cancelled my order I cannot believe floor and decor would allow such person to work here she is clearly there just for a check . And clearly does not care to resolve any customer issues if anything she gets s kick or ruining your day and is straight up RUDE!! please save yourself a headache, gas and a trip, my family and I will no longer be doing business here or any F&D we'd rather not deal with someone as miserable as her. I will also be taking this to Human Resources because the energy she gives off is up front MALICIOUS!!

I would not recommend The Tile Shop to anyone. The quality of the installation is unacceptable…read more When walking on the floor, the tiles are uneven and lack smoothness--you can clearly feel raised edges underfoot. Additionally, several tiles are already chipped, despite being newly installed. When I requested that someone come out to evaluate the work, I was told that as long as it meets basic code requirements, nothing can be done. That response is extremely disappointing. This is not just about meeting minimum code--it's about delivering quality workmanship. Anyone can take off their shoes, walk across the floor, and immediately feel that something is wrong. It feels like once payment was received, customer satisfaction was no longer a priority. Overall, this has been a very frustrating experience.

I would highly recommend The Tile Shop on De Zavala. They have a large selection of tile. The…read morestaff members, Dominic, Jessica and Rose are wonderful. Gary Miller

Absolutely the most beautiful natural stone pieces I've ever seen in my entire life. I could…read moretotally see any of theses cuts in my dream home, these are truly one of "mother nature's greatest masterpieces"!

The best selection in natural stone, porcelain and quartz. They showed me all the color pallets I…read morewas looking for my project and guided me very well. It was very helpful to have my questions answered and helped me to think about the best matches.

This is not only a local Ace Hardware store, it's alsoTHE go-to place for high quality home decor,…read moreoutdoor supplies, clothing and MORE! Located in the Sunset Ridge area of Alamo Heights, this place is always swarmed with customers and friendly employees. Before you go inside to check out the colorful Yeti and Le Creuset collections, hit up the clearance section outside. They also always have the best selection of wreaths and door decorations. The prices are a little expensive but so is the quality. From the Green Egg outdoor grill and Miele vacuum cleaners to luxury laundry detergent, it's all at Subset & Co!

I had such a good interaction with Sunset and Co., despite not keeping what I purchased. I live in…read moreOregon and bought some beautiful bowls from their website. Unfortunately, I didn't read carefully and the bowls were not microwave safe. My kids are not old enough to differentiate which bowls can and cannot go in the microwave, so I returned them. My mother has been in the hospital so I just chucked the bowls in a box with no... anything---not even a note or my name or the order number or anything, and Sunset & Co. immediately refunded my purchase upon their arrival and notified me of it by email while I was away helping my mother. I am so impressed by their customer service when I was quite the terrible customer. I'll keep watching their website and am eager to try again to find something delightful from this shop!

We were extremely pleased with our decision to use Legacy for our kitchen remodel!…read more After moving into our home eight years ago, we had a general idea on what we wanted to do with the redesign, but still needed help with completing our dream kitchen. The first step was Legacy sending out their design consultant, Ashley. She came out and spent enough time to not only take measurements, but also to fully understand how we use our kitchen and what style we were looking for. After a few consultations and a visit to their showroom for final specifications, she stayed involved throughout the project to ensure our satisfaction. Our project was a complete overhaul of our kitchen, and it took about eight weeks. One of their rules is that they don't start the job until ALL of the material has been received. Additionally, there were only 2-3 days that some work wasn't being performed. Their project supervisor was Augustine, who also was very diligent in overseeing the project. He would continuously stop by to monitor the progress as well as being accessible by phone/text during all times of the day, responding to questions and requests. The team was very attentive to minor adjustments due to construction 'discoveries' and ensuring that no shortcuts were taken. A special recognition to Cody, who we voted their MVP, as he is a very talented person who is skilled in most all of the trades. At the end of the project, there were only a few things on the punch-list. A couple of them were so minor that we felt a little silly in asking for the resolution, but they handled them without issue and made sure that we were 100% satisfied. While there are other companies out there that would quote a lower up-front price, we are quite certain that we would have been less than satisfied, and still probably had spent the same or more money in over-runs. We highly recommend Legacy for solid consideration for any of your remodeling projects!

During the quoting phase of our renovation project...I was initially hesitant to choose Legacy Bath…read more& Kitchen as they were the highest of 4 Bidders on our Master Bathroom project. However, after several discussions and e-mails with different Legacy personnel (including the Owner), I was convinced choosing Legacy was the right thing to do! And was I NOT disappointed...every aspect of dealing with the Legacy Team Members (Mark and his assistant Daniel) doing our bathroom renovation was a pleasure. Not only did Mark and Daniel's workmanship exceed our expectations, they were respectful of my home and family and the knowledge of their craft was top notch! They were honest, forthright, and a pleasure to deal with! The excellence in workmanship and quality of the Legacy personnel has been absolutely FIRST RATE! We had a problem with one of the Cabinets that was installed at the very end of the project (not done by our primary crew). Legacy immediately agreed the workmanship did not meet their expected standards and they are in the process of correcting the problem. I would definitely recommend Legacy to anyone planning a major bath or kitchen reno. Our Bath renovation involved several complex tasks which I would not trust to a General Contractor. They executed each task flawlessly. 1) Legacy needed to add a new 3" drain for the Jacuzzi tub which required cutting several feet out of the foundation which included tension cables. 2) the flooring tile involved laying them down at a 45 degree angle, with varying patterns. 3) the floor of the shower was a very complex mosaic pattern which had to be laid piece by piece and was done to perfection. It took the guys almost 1 hour/sq ft to lay. We will definitely use Legacy on our next renovation!

Mena Stone supplied and installed quartz countertops for our galley kitchen renovation. Also…read moresupplied the sink. Price was within our budget and work performed within our schedule. Installers friendly and professional. Have a number of other projects planned and will be using Mena again in the future.

I spoke with Lizette Mena at the Mainland location and scheduled an appointment. I provided all…read morepersonal details for the appointment. This company was a NO SHOW. Thankfully, I worked from home that day so it didn't present any issues except for loss of trust.