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    Encanto

    1.0 (1 review)
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    3 years ago

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    The Triple Threat Truck

    The Triple Threat Truck

    3.7
    (180 reviews)
    10.5 mi
    $

    I have been following this truck on social media as they are in Rancho Cucamonga every now and…read morethen. I'm totally all for supporting small/family business and was very excited to try their food. I finally placed an order online for 2 entrees and a side. With tax AND tip the total came out close to $40 which I paid with my credit card. When I was filling out their online form, there was an option for Curbside Pick up which I checked. It asked how they would recognize us and I had to provide the Make and Model of our vehicle. In the notes section, I also requested they put our order in the trunk of our car when we arrived. On the day of: ======================= 12:51 PM - Received a text message that our order was ready for pick up. "Once outside, reply HERE to this message or call 323-507-6404 and we'll bring your order to you." 12:51 PM [Us] - "HERE" 12:51 PM [Them] - "Please wait. Someone will be out soon to bring your order to you." 12:52 PM [Us]- "Okay can you put it in the trunk of our car. I parked right in front of you." 1:11 PM [Us]- "Almost ready?" We called the 323 phone number twice and nobody picked up. 1:23 PM [Us] - "Sorry we have to leave, can you cancel our order?" Called the (323) number one more time; no answer. At this point it's 1:30 PM, there's a long line and a lot of people are standing around waiting for their food. My husband has medical issues so there was no way he was going to get out and he would not let me either. We ended up waiting for ~45 minutes before we left around 1:35 PM. I figured I would have to contact them for a refund. I emailed them about the cancellation and requested for a refund. During these times, my husband and I have been EXTRA patient and understanding with businesses so is why we even waited. While disappointed, my husband and I were discussing that we would give them another shot next time they came to our area. 2:45 PM - I get ANOTHER text message saying that our order is ready and to come pick up our food. I replied that we were there 2 hours ago and left already. I had asked to cancel our order. Then a woman calls my cellphone and angrily said that we did not follow instructions and were supposed to check in at the window. I don't understand what the point of "curbside" is then. Plus the text message I received said "Please wait. Someone will be out soon to bring your order to you." which never implied we had to "check in" with them at the window. While my husband was trying to respond to her, she talked over him yelling and hung up on us! We were both surprised at how that was handled. I don't understand why she was so angry when we did follow the instructions provided. Later, I received an email response for my refund request and it basically copied and pasted instructions about having to check in at the window, again making it as though we did something wrong. We WERE willing to give them another try, but after that experience, it totally changed our minds. This was our first time ordering with them so if there was some misunderstanding on either end, I get that, but I thought the instructions were clear that we were doing curbside and someone was going to bring our food to our car. Even if they had apologized for the mix up, we would have returned, but after getting yelled at and hung up on, wow... no thanks. (After reading some of the other reviews, it seems like even if you pre-pay for your food, they still ended up waiting and some have experienced the same customer service as us.)

    Wow!!! I just ate here and am in awe. Amazing food! I am new to Puerto Rican cuisine and this truck…read moremakes me want to eat it every day. This is truly special. L.A's only Puerto Rican food truck is a must try. The menu has a lot of choices, even vegan options. The photos are clear and really helpful. The truck is decorated well. I love their logo. Very friendly staff and prompt service, and very reasonable prices. Everything looks great and I can't wait to try it all. Tonight I tried the Grilled Cheese Tostones. Amazing combination of flavors and textures!! The Tostones are so crunchy, and the cheese is the perfect filling, plus the toppings are wonderful too. I had never had Tostones before and I am hooked. They are gluten free too. This is my favorite food truck.

    Photos
    Tropical Burger
    Tropical Burger
    Our signature item: Tripleta Sandwich on authentic Pan Sobao
    Our signature item: Tripleta Sandwich on authentic Pan Sobao
    Short Rib Ropa Vieja Sandwich

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    Short Rib Ropa Vieja Sandwich
    Taste of the Caribbean

    Taste of the Caribbean

    4.2
    (392 reviews)
    2.7 mi
    $$

    This was our first visit, and overall we had a great experience. We ordered the jerk salmon,…read morechicken Rasta roti, patties, cloud bread, and for dessert, the banana pudding bread. Everything was flavorful, well prepared, and the portions were satisfying. I would definitely recommend giving this place a try. The service was excellent. They gave us plenty of time to look over the menu without making us feel rushed, which we really appreciated. Our waitress was very sweet, friendly, and helpful throughout the meal. The ambiance was warm and welcoming, making it an enjoyable dining experience.

    This used to be one of my go-to spots. They have plenty of parking, and being located in a shopping…read morecenter with a parking pavilion makes it pretty convenient. The atmosphere is usually chill, which is another reason I enjoyed coming here so often. The food is genuinely delicious. I've had the salmon, and I'm a big fan of the wings and the juices. I used to come here regularly, and I liked the place enough that I even chose them to cater an event for my job. I gave them a specific headcount and explained how much food we would need. They assured me that everything would be taken care of, so I trusted them and put a lot of hype behind the restaurant. Unfortunately, the catering experience was a major disappointment. Not only was our order late, but there was barely enough food for everyone. After being clear about the number of people attending and trusting their team to properly prepare for the event, it felt like they completely dropped the ball. I had recommended and hyped up this place, only for the experience to be subpar and for several things to go wrong. It honestly felt like they played in my face, especially after assuring me that everything was handled. I would have given this place five stars based on the food and my previous experiences, but that catering situation left such a sour taste in my mouth that I haven't returned in quite some time. Loyalty should mean something, and it's difficult to continue supporting a business when you don't feel respected or valued as a customer. The food is still delicious, and I truly enjoyed this place for a long time. But after that experience, I don't think I'll be coming back. I'm sorry, because I really wanted to continue supporting them.

    Photos
    Ambience of Taste of the Caribbean LA
    Ambience of Taste of the Caribbean LA
    Curry Chicken, Rice & Peas with Cabbage
    Curry Chicken, Rice & Peas with Cabbage
    Entrance

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    Entrance

    Encanto - puertorican - Updated August 2026

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