I recently visited this office for a routine cleaning, which itself was fine, but the experience…read morethat followed left a much stronger impression--and not in a good way. After the exam, I was informed that I needed several cavities addressed. That part wasn't surprising. What was surprising was the financial process that followed. The conversation felt less like a healthcare discussion and more like sitting across from a finance manager at a car dealership--focused heavily on cost breakdowns and payment structure rather than care. The most concerning part: I was told I needed to pay a $100 deposit just to schedule the procedure. While I understand deposits in certain contexts, this felt out of place in a healthcare setting. Patients are already committing to treatment and cost--adding a pay-to-book requirement creates an unnecessary barrier and, frankly, erodes trust. Yes, the deposit is applied toward the final bill, but that doesn't change the principle. Patients shouldn't feel like they're paying for access to care. Healthcare--especially dentistry--relies on trust, transparency, and patient-first thinking. This experience leaned too far in the direction of financial policy over patient care. If you're exploring dental providers, I'd encourage you to ask upfront about payment practices and find an office whose approach aligns with your expectations. There are plenty of great providers out there who prioritize patient experience alongside clinical care. Unfortunately, this wasn't one of them.

STOP. READ THIS BEFORE BOOKING AN APPOINTMENT…read more TL;DR: Incompetent billing department turned a common $250 out-of-pocket procedure into a $1,000+ financial headache. They will lie to get you off the phone, then ghost you completely. Zero accountability or care for supporting patients financially through proper claim filing, even when you handle-hold them to what needs to be submitted to insurance. I'm writing this review to warn others about the incompetence I've experienced with this dental office's insurance handling. What should have been a straightforward scaling and root planing procedure in January 2025 has turned into a year-long ordeal that's now costing me an additional $800 out of pocket; money I shouldn't owe if they had done their job correctly or followed up when I did their work for them. The Timeline of Incompetence: January 2025: I had scaling and root planing done. Paid $248 out of pocket at the time of service. The office led me to believe this would be pre-authorized with my insurance. It wasn't. July 2025: My claim was denied by BCBS Dental due to insufficient documentation/justification from the dental office. Then the resubmission was also denied. According to BCBS, the office apparently just copy-pasted some generic justification on the resubmission without providing the actual clinical details required. I was not notified of either denial by the dental office. Here's what makes this inexcusable: This is a common procedure. The office literally wrote a blog post about it (https://www.leanderdental.com/blog/deep-cleaning/) and emailed their entire patient list promoting it in the middle of last year. I've even had this exact procedure done successfully with a previous dentist who had zero issues getting insurance to cover it. Yet somehow, this office couldn't figure out how to document it properly? The worst part? They never told me about any of this or my increased financial responsibility. August 2025: I only discovered the problem when I started receiving monthly statements for $791.86. When I called, Christina in the front office claimed they were "waiting on a decision for the resubmitted claim." So I called BCBS myself and learned the claim had already been denied a month earlier. I had to do their job for them. BCBS gave me detailed guidance on exactly what documentation was needed: pocket depths, bone loss measurements, crestal bone level greater than 2 mm apical to the CEJ, radiographic evidence, etc. I called the office back within an hour with these specific instructions. Christina assured me they would coordinate with my hygienist and resubmit with the proper clinical details. I was advised to ignore the statements for the time, as the claim would be re-submitted with greater supporting narrative / details. That never happened. The Final Insult: January 2026: Over ONE YEAR after my procedure, Zarika from the office finally called about my outstanding $700+ balance. She informed me they had resubmitted "as a courtesy" the one time and would not be submitting again. This directly contradicted Christina's promise. I explained the entire situation and referenced my previous conversation. Zarika said Christina would call me back within an hour. I never heard from them. I followed up with an email to the office, but never heard back by email either. The office will make promises to defuse an uncomfortable phone call, but won't do the work to actually follow up on the patient's requests/needs. They don't seem to care that a $250 out-of-pocket procedure becomes over $1000 out-of-pocket, despite the patient explaining to the billing department EXACTLY how to avoid that, per insurance. What This Means: Either this dentist performed dental work that wasn't medically necessary (unlikely), or - more probably - the front office/billing department is either too lazy or too inexperienced to file insurance claims correctly. This office failed at every single step: * No pre-authorization despite implying there would be for an expensive procedure * No proactive communication when the claim was denied (twice) * No proper follow-up / claim resubmission even when I communicated to them the exact documentation requirements * Conflicting information between staff members * Broken promises about callbacks * Zero accountability I'm now stuck with an $800 bill because they couldn't be bothered to document a routine procedure properly, communicate honestly about my claim status, or follow through on their promises. Thankfully, I proactively cancelled my other appointments with the office for ongoing dental procedures, pending a successful resolution to this issue, which didn't happen. So I saved myself additional headaches and high out-of-pocket costs. Find a dental office that actually knows how to handle insurance claims professionally and treats their patients with basic respect. If you've made it this far: Please give a Thanks reaction if you've had a similar experience.

I've been going here since the reopening after Covid. Dr. Cua has been my dentist ever since. She…read moreis amazing and her demeanor helps relieve anxiety. The staff, Beno and Christine have been here awhile. Taking xrays and expertly cleaning your teeth so you have that million dollar smile. There are several others on the staff and they have all been so wonderful to me and others too from the smiles I see as people are coming and going. If you don't have a regular dentist or dental hygienist, I highly encourage you to come to Perch and see Dr. Cua for a thorough exam and her Dental Tech/Hygentist Christine for the cleaning that will leave your mouth feeling incredible!!!

I've been in Texas for almost a year and I need to find a dentist. A visit to the dentist is…read moreusually never a pleasurable experience. But I found Perch Dentistry to be quite different. First of all talk about "Hi Tech"...WOW! 360 degree facial scanners, digital cameras that fit inside your mouth and digital X-rays. You are able to view your photos from your chair. Even watch your skeletal facial image rotate on the screen in front of you. Sit and enjoy Netflix on the wall and the ceiling during your treatment with noise canceling headphones. The staff is is extremely considerate, always checking up on you. You'll never feel like you're forgotten. Next day, I get a curtesy call checking up on me. Think I've found my next dentist.

I cannot say enough amazing things about The Smile Doc and Dr. Reid's team! I've had a lot of…read moredental trauma in the past, and for years I dreaded every appointment. But Dr. Reid has completely changed my perspective on going to the dentist. From the moment you walk in, everyone is so warm, friendly, and genuinely caring. Dr. Reid is gentle, personable, and takes the time to explain everything in a way that makes you feel comfortable and confident. You can truly feel how much he and his team care about their patients. For the first time in my life, I actually look forward to going to the dentist. They've made me excited to take care of my teeth and proud of the progress I'm making. If you've ever had dental anxiety or bad experiences in the past, this is the place that will restore your trust and help you smile again...literally and figuratively!

I have to say my experience with the docs and staff is underwhelming to say the least - I was in…read morethere a couple of weeks ago and they were extremely disorganized and rude from start to finish - The doc seemed rushed and couldn't care about my services. I wouldn't recommend this facility there are so many other options out there.

New patient appointment. All of the staff from the receptionists to Dr. Hogge were awesome!!…read moreElizabeth, my dental assistant was so great!! She is very knowledgeable and explained all my dental needs. Dr. Hogge was straight to the point and instead of recommending an expensive procesure gave me an alternative option. They accepted both of my insurances; I've had trouble finding a dental office that accepts both my Fed. BCBS and Humana. I couldn't ask for better care!!

Great Dentist and Staff, very fair prices. Checked out a few other Dental Offices and although they…read morewere very nice people, their prices were outrageous! Dr Hogge is excellent! Won't go anywhere else.

i recently had my 4 front teeth cracked in an accident, and Dr Tay with Emily as assist saved me!…read more. He did 4 Bioclear treaments on my teeth and they are beautiful, natural looking and so comfortable. The procedure wasnt short for 4 teeth but Emily kept me very comfortable and Dr. Tay is always concerned for my comfort in the chair. I could not be happier with results or with the personal caring offered and highly recommend.

They only clean your teeth if you want their more invasive periodontal type of cleaning without…read morelistening to your full medical history and dental allergies. When refused their anesthetic required procedure they could not complete a normal cleaning even at my request. Do not bother going to them, unless you want to be strong, armed into something procedural that you do not agree to. This is not the dentist to go to if you'd like a normal cleaning. When I try to explain to him, the dentist that I had within the last year had a terrible allergic reaction to something in Crest 3-D toothpaste and that any chemical since then stings and it makes my mouth swell. He interrupted me and didn't listen and made zero eye contact, talking to me from behind me without being able to even see his face and introduce himself. I had no idea what this dentist even look like who was interrupting me when I was trying to give my dental history. I felt like this dental History was an important fact before prescribing anything to be put in my mouth. But no, this dentist who is extremely rude didn't introduce himself face-to-face did not make eye contact for a first time patient, just went into his procedural recitation of an invasive procedure involving chemicals, and analgesic, which I have also had allergic reactions too. In addition to him, the front desk girl was rude. When no, I did not have the paperwork filled out prior to my visit that's why I was there 15 minutes ahead of time. Sorry for the inconvenience of not having it filled out. But I had another emergency three days ago that this was not on my priority list. When I explained that emergency to her, she gruffly handed me an iPad to complete it without an empathetic. I'm so sorry for what you incurred three days ago that prevented you from filling out her paperwork. Empathy, care, listening, skills, body, language, eye contact, are not characteristics at this dental office. If you're looking for those type of characteristics look elsewhere.

This Dental office is great, the lobby is so peaceful, the hygenist is friendly, and the staff are…read moreall professional

My husband and I have gone here for the past couple of years. The entire staff are very caring and…read morehave never pushed any sales on either of us. I would highly recommend them to anyone, and have.

They have a large staff covering a huge range of dental skills, I have been going here for years…read moreand have always received top notch care and dental work. Everyone here is highly skilled, very friendly and they use state of the art dental techniques. 5 star in my book!

Let me preface this by saying that I am extremely picky when it comes to service-based…read moreprofessionals, be it doctors, dentists, CPAs etc. There are simply far too many options out there to ever settle for anything less than the best. Well, the best is what I experienced with Jiabao. She was the dental hygienist assigned to me for my first visit and I could have not been happier to have been in her care. She was extremely thoughtful, detailed and communicative. Liberty Hill Dental is very fortunate to have her.

The staff and doctors are SO kind and positive that I enjoy coming to the dentist ! Imagine how…read moregood they are!!!! Every visit for the past 3;years, I feel valued as a person, not only a patient. Both doctors Ardita and Daniel Ormeni are very knowledgeable, they have answered my questions, suggested procedures, worked with my budget, everything I needed was resolved ... it is just so easy and pleasant to come here. Their hygienist is so good too. Soft with the hands, if you know what I mean. The entire staff is amazing! HIGHLY RECOMMEND THIS PRACTICE !

This office has the best pain deadening stuff ive ever gotten in a dentist office. I have a low…read morepain point and was able to tolerate a cpl biopsy. And he went slow while giving the injections which make them easier to tolerate.. I found the oral surgeon sensitive.

Smart, professional, caring group. Dr West was great, busy dentist who spent quality and quantity…read moretime with me. I had the best cleaning of my life by Marisa, she is top notch. I read below a guy my age who wanted a cleaning below and was told he didn't need one!! but he needed crowns, or fillings - dental work. I, at 72, understand this and finding a professional who go over what you need for a healthy mouth and teeth if a bonus. I did use Dr West's 199.00$ flyer and I thought (given I've had more dental work that God even knows) I got MORE than I paid for. I've had osteomyelitis of my right, lower jaw due to a bad root canal and implant when I lived in Maine, Dr West and her team listened to my fears and worked with me. My thanks to Dr West and the whole group of great, caring people at West Family Dentistry. I cannot recommend them all highly enough.

Doctor West and team have done an incredible job on my teeth , I used to hide my smile for the last…read more2 decades now I'm showing these babies off all day long !

I am a person that suffers anxiety with dentists. Dr. Roo is so patient, kind, explains everything…read morein detail and gives me time to collect myself when stressed. I absolutely love him and his team. Recommend 100 percent!!!! I can't say enough about him.

From the owner: Pinetree Dental provides a wide range of dental services designed to support every stage of oral…read morehealth in a comfortable setting, offering care from a trusted dentist in Leander, TX. The practice is led by Dr. Kunho Roo, a NYU College of Dentistry graduate with advanced experience in dental implants, root canal & complex wisdom teeth extractions. His detail-oriented approach and commitment to continuing education support modern, effective treatment. Services include Invisalign, crowns and bridges, restorative and preventive dentistry & sedation options. The practice serves Leander, Liberty Hill, Santa Rita Ranch, Greatwood Estates, Block House Creek, Cedar Park, along with nearby communities with flexible insurance options for everyone!