I really contemplated writing this review since I like Rachel as a person and think she is of good nature, regardless, I will. I came in with virgin hair asking for an ombré, I knew it would take multiple sessions to get me to my desired lift since I'm Mexican with dark hair.
I loved Rachel but she didn't really handle my hair with care , when brushing or washing and blow drying. The kind of hurried brushing on dry hair. When we went to wash out my hair she was very aggressive, I expected a relaxing wash , same with the application of my toner.
My first lightening came out fine at the top, I still couldn't wear my hair down as it looked stripy. My whole bottom half of my head was two shades lighter than my top half. I don't mean that it was some sort of transition or gradient looking ,no, they were two sets of solid colors with stripes of orange in between. She didn't time it right and took my foils on top off before time. I wasn't worried as I'm in the military and wear my hair in a bun every day to work and was expecting a resolve at my next appointment.
At my next session she started the foils , and became worried as she reached the top of my head without asking where my part laid. I shook it off since I had told her at my first appointment ;I know very little of hairdressing and assumed it wouldn't affect my final look, that was my fault in assuming she was the expert and knew what she was doing. I became most disappointed when I overheard her tell someone I was going platinum, again didn't question it since yes , my ends were supposed to end up platinum.
She finished my foils, and she got me washed and toned. I had showed her again my photos and hat I was expecting she nodded her head, but I didn't feel she was paying attention to what I was saying. We came back to the chair and was blow dried. I came out looking like a orange/yellow HIGHLIGHTER on top and a ash blond at the bottom with stripes of orange. Of course I was very cordial and polite about my look, I told her it was too orange at the top which was all I could really see at the time, I only noticed the back when I got home. She offered to do a shadow root but honestly I found my hair to be un salvageable. I wasn't willing to let her touch my hair at that point. The only thing I could do was complement the hair out of embarrassment and to avoid a scene. I had been there about six hours, I couldn't handle anymore. I want it to be known that this wasn't just a bad color outcome there was no technique. My roots are all uneven from where my hair parts, I shouldn't even have had roots showing it was supposed to be a gradient / transition from my natural hair as I explained to her both with words and pictures multiple times, during both sessions.
Since I have to go back to work next week , I had to find someway to fix my hair. I went to Sally's, even the Sally's worker asked me what I had done to my hair and reassured me I was not ombré.
I'm very disappointed in myself more than Rachel, for thinking that over twenty years of experience as advertised on her website was credible enough to make her a good hairdresser. I chose to get my hair done by her specifically to avoid something like this. As I am in the military it is very difficult to find an appointment that lines up with my schedule , even if it's booked weeks in advance as it's ever changing and based on luck. I chose ombré because it's not high maintenance with growth, for the schedule reasons. I wish no Ill will towards Rachel but I cannot recommend her for hair , in my case, ombré. read more