Bedrosians has a spectacular selection of tile and stone, with good service when you are BUYING…read more But you better hope there are no issues with your $18,000 quartzite because Bedrosian's will abandon you faster than you can say "Customer Service Please." We've purchased and installed 3 other quartzite countertops and never had a problem. This is the first time we ordered from Bedrosians and it was an unmitigated disaster. The stone immediately absorbed everything: water, oil, soap . . . Spots and streaks appeared everywhere within the first 2 days of use. For the record, we have used the same installer and sealer, A-Tech, for years and this has never happened. Yet Bedrosians first blamed A-Tech, then sent a guy out from the warranty department to try some Poultice Plus to remove the stains. This made the stains worse. Then they told us that they would "submit the pictures and information to their warranty department" which would take about 10 days. 18 days later, they sent a form letter with nothing but disclaimers, taking no responsibility for a flawed stone from a quarry with lousy quality control. Finally they again blamed A-Tech. We are disgusted by the way we were treated by this company after they sold us a bad product. We are considering litigation. We highly recommend shopping for your countertop elsewhere.

Great customer service & very knowledgeable staff! They were able to answer all our questions &…read morehelp us narrow down materials for our project. Being able to take home multiple samples was also quite helpful. Some of the other tile & stone suppliers in the area didn't stock samples (they had to be ordered) so it was great that Bedrosians had everything available.

Super helpful, nice, and they had what we needed in stock. Good variety of options, but not…read moreoverwhelming.

We are repairing our shower, and the store where we bought our tile 3 years ago no longer sells…read moretile. We found it as Portland Direct, and needed it in a hurry. The people at Portland Direct went above and beyond to come through for us. Such nice, wonderful and helpful people. We cannot thank you enough! Five stars? As Nigel Tufnel said in Spinal Tap, "take it to 11."

We recently purchased flooring from the floor store in Portland Ore…read more We were under a time constraint to get our Floors done while we were away. Jaun an his crew came through for us. He and his crew were professional and trust worthy. We love our new and were very happy with our floors. I highly recomend The FLoor Store. From Kim in the office and Jaun and his crew our expectations were met. i

This is a long overdue review of an excellent service we've received from Ken Pettit. My son & I…read morehad worked with Ken to install carpet and hardwood floors at our house 1 1/2 years ago through Costco. Ken went above and beyond his service to help us navigate the process. Ken promptly returned our calls and email, even after the job was finished. We were so happy with Ken's service that we decided to go with Costco again to have the plantation shutters installed. Thank you so much, Ken!!

I went in the store picked out tile and was to call them back with the qty to order. I called back…read more2 days later and told a different gentleman that I wanted to complete the order. He validated my phone/ email and said he would get back to me in 5 minutes with a way to pay over the phone. No call, no email. Crickets. 3 months later I get an email from the original gentleman that I worked with to see if I wanted to move forward. I went elsewhere and my project was already done. They lost out on my business

Excellent customer service and product! I have been working with Alec and he has been incredible…read morefrom the start to the finish of our kitchen project. We had an unfortunate situation where many of our tiles were broken during shipping and Alec was immediately on top of things, contacting Customer Service and getting replacement tiles to me ASAP. He is prompt, professional and an absolute pleasure to work with and the tile is stunning!

We had Pratt and Larson tiles put in by Old World Stone. The tile is beautiful but it is Old World…read moreStone who did a meticulous job that made the bathroom spectacular. They gave us an estimate and communicated changes if needed, gave a timeline that they stuck to. I highly recommend them.

Pratt + Larson is a handmade ceramic tile maker located in Portland since 1982…read more I am working with a really funky old bathroom that has a number of cracked tiles. I had a guess that the tiles originally came from this biz, and while I don't think that proved to be true, I really enjoyed my visit to Pratt + Larson to explore options. They have a wonderful display showroom where the tiles are laid out in various formations, even with an example shower and fireplace. There are so many wonderful options. They also have an outlet store with assorted amounts of tile that is great for a project like mine where I won't be fully redoing a room, just a patch repair.

This is the place that speaks to me - my new condo is 17 years old with all the original stuff…read moreincluding acres of bamboo flooring and really ugly granite - lots and lots of it. Not my style. My project manager- designer Porter Bishop and I will be spending some quality time together. We started with two bathrooms- yup we have it all- more ugly granite, round under-mount sinks, leaking faucets.- the full meal deal. Mr,Bishop and I have that refresh well in hand - one day, shopping - done. Installation getting booked. Great experience. Will be moving on to new floors. Replacing some Truly ugly wall lights. I don't anticipate replacing bathroom tile but if you are in the mood the tile selection at surface will delight you- a whole lot of great, like really, really great choices. Candy store for house crazies- raising my hand here. And, the materials are well priced, and how nice to work with people who know their vendors. Highly recommended.

Who farted? No…read morereally. Did I fart cause why is everyone so rude? I purchased some high-end tile here a few months ago. The planning was simple. Everyone seemed friendly enough. But when I came to pick it up, it was a whole other story. They were rude. They didn't want to help. It was like I was asking for a huge favor for them to even do their job! The tile I ordered is made by Clay Haus, and Clay Haus will only deliver to Surface. So its not like I could pick it up anywhere else. The order was also left incomplete and Surface did not apologize or offer to remedy it and I was sent across town to gather the remainer. Poor customer interface. Poor communication. Once they have your money they do not care about the service they provide. I can't help by wonder why I was treated like I farted in an elevator.

Awesome place to buy high-quality tile at a great discount! Their mosaic tiles are almost half the…read moreprice of what you would find at a home improvement store and they are much higher quality and open to the public! Definitely check here before buying tile. It can be a bit hard to find but there is a vinyl "Thompson tile" banner at the end of the parking lot and a door next to the loading dock. The lady at the front desk was very helpful and nice! We will definitely be back!

Had a great time here and found a great tile solution!…read more Product: 4 stars. If you're not set on a specific tile and have a smaller job then this is the place for you! We were looking for 21 sq feet and had just a general color scheme in mind and within 5 minutes we had three great options and one we just could walk away from! Only missing a star for a limited selection, but they do retail as well if you need more options. Service: 5 star. The service was great with excellent knowledge of the product and responsive customer service. Price: 5 star. Most tile appears to be heavily discounted.

I stopped by CFM looking for carpet. My general contractor prefers to work with them and has an…read moreaccount with them so he sent me in to figure out the details. I received excellent customer service, being greeted right away and offered help, and then a staff person following up once I had started browsing to make recommendations and look into price ranges. I was able to take the sample boards home to see how they looked in reality. There was no pressure to buy, no rushing or upselling. They had a sufficient variety of materials in color/pattern, height/pile, fiber type, etc. This project was not a time when I was going bold or pricey, so we ended up with a simple warm neutral tone. I would come back for future carpet projects or other needs!

They are friendly, knowledgeable and the only place contractors talk about for buying countertops…read more If you know, you know. Haven't bought from them yet but anticipate a straightforward process.